I have rented in the past. Also I was familiar with several…read moreother people who had rented units in this facility - long term. I mean like over 5 years. Over 10 years. Over 20 years. There's a lot of square footage to maintain. They do an exceptional job, for the most part. Jennifer in the office is well known for going above and beyond when it comes to customer service. I thank Jennifer, Tracy and Acme Storage for some memories I will never forget and a true demonstration of compassion. Every facility has its challenges and it's sometimes difficult to control the actions of others. Overall, during the time I rented at Acme I can honestly say that when someone's presence on the property clearly affected others in a negative manner, they weren't there for very long. I wish you all the best, Jennifer. And forever fond memories of Bob, Peanut and Animal. From Boots

I have rented from Acme Storage on several occasions over the past 10 years. Compared to other…read morefacilities, I find Acme to be very clean, well-maintained, has top notch security and is fairly priced for the size of units they offer. Beyond that, the office staff is great! I have nothing but good things to say about the Office Manager Jennifer. She goes above and beyond what she has to and always greets me with a smile! I highly recommend this storage facility.

Such a good place to be. I'm happy that they protect there building. Everywhere I've been they…read moresomehow steal my stuff, not here

We could not be happier with the service and customer care we received from the Stor-Room! They…read morehave this place set up right, with loading docks, elevator cages, dollies and drays, and they keep it right with great security and cleanliness. They dealt with us fairly and economically, and were always easy to reach and to talk to, even from 3 states away. I do not believe there is a better storage facility for the average person than the Stor-Room!

Kelly did a great job. welcoming and very helpful. will…read morerent here again thank you so much.

I had the unit for just over 3 months when they raised my rate $50/month, which is over 33%. There…read moreis no way to contact them. The only way to communicate with them is to call and leave a message for them to call you back. Which, they never will. As soon as I am able, I will find another site and cancel my unit.

Truly an awful experience. No one gave me the code to the building when I first signed up, so I…read morecouldn't access it the first whole day I was renting it. Then they locked up my (fully paid and up to date) unit with a red "overdue" lock. I went by during office hours three separate times, and not only was no one there, no one answered the phone. I had to call the corporate office to get anyone's attention and in the meantime I had to pay for an entire additional month of storage.

Their complex is Infested with rats. Ruined all my bagged clothes motorcycle equipment etc and put…read morea horrible stench on everything i had inside storage unit. Dead rats left on the floor. Rat droppings and piss no good.

To their credit, this business canceled the latest rate increase when I brought that to their…read moreattention. That's classy-if they don't raise it again.

When I rented there was never a problem. The facility was clean, well managed, good temperature…read morecontrol. accessible. Portland is weird and I can only guess why these negative reviews are coming in. The typical bullying campaign against "we know who." Just stop!

be careful what they say and what they do will cost you a storage locker…read moreyour belonging will be sold at auction start out great then constant management changes and untrustworthy employees take money do not post to account and you loose ur belongings

Just got a new storage unit here & the entire process was fast & easy!! The employees I have met…read morethe past couple days have been absolutely wonderful & very helpful making a stressful situation much less dreadful! Not to mention their prices are a great deal for the unit sizes!! & the loaner moving truck was also super helpful! I would definitely recommend these guys

Update: 50% refund…read more Yeah, don't go with these guys. i had specific instructions for my move both to the rep on the phone (xavier he's great) and to them directly. all were not really cared for properly. I should have just gotten my friends and a uhaul to move, but i was promised it would take 5hrs. i was billed 5.5hrs. tip top of the money i had left. and they didn't even have time to move everything. why? because their recklessness with my things i didn't want them carrying my computer monitors. they were hired to pack and move stuff across portland. they came at 1:30 when they said only to tell me that they didn't know they needed all the packing stuff. they eventually arrived nearly 2hrs later and towards the END Of the original window i was promised without any 'hey we will be there at this ETA' they said they got stuck behind a train, which is fine i guess? but no update after that until i called and complained, which got me a 5% discount, which is nice i guess? but like everything that happened after were MASSIVE red flags, both for the computer and the 'movers' which felt like contractors they just hired for whatever without properly vetting. i had a small move, 2 rooms. they were the slowest movers and most reckless movers i've ever hired. but i don't really blame them fully for that. supposedly they were working since 8am and just drove up from salem or something. they didn't even eat lunch. is that even legal?! no wonder they came to the door exhausted already and out of it. These 2 guys did the best they could, but honestly with how exhausted I was from helping them (something i SHOULDN'T HAVE HAD TO DO), they were doing a good job, but that doesn't really matter. In the end this guy ruined my $2000 custom built standing desk for music. not sure if i can get it repaired or fixed. he undid it and said he will put it back together. it was pretty easy just a few bolts into the joints between the wooden top and the legs and putting on the keyboard tray. easy stuff for the most part (when you have a drill, i don't own one). this guy didn't even look at where he was drilling or understand how the desk was put together after showing him specific things. he just drilled in the bolts and they hit a part that they're supposed to go into but was put in backwards making it impossible (on purpose) to get the screw in. this guy just kept drilling harder and harder and when i asked him about it he was like yeah it's supposed to sound like that. He either was so exhausted he couldn't think straight or just took on tasks he could have said 'yeah i don't know how to do that, can you do it?' either way now i have a broken desk that's only partially built and put together. i am really glad i moved all of my expensive stuff to my place with a friend last weekend, because they definitely would have broken a lot of very expensive things! I also gave them a mattress cover to put on the mattress, and they struggled doing that. You are movers wtf?! i zipped it up about half way and moved on. Then when we got to my new place they didn't even use it and put the mattress on the pavement to get a better angle or something. like what was the point in bringing it?! They also dropped a bunch of precious memories i had in a bin in a bin, they said they took them out because the outer bin couldn't close (bs). They were holding it open wrapped around their arm and i asked them to close it as it doesn't look secure and he said it would be fine, then immediately drops it with pictures and papers dropping on the ground and getting dirty. Anyway this all just happened. and there's no way I can live in my new place due to the lack of time they afforded to me to actually place things in the right spot. At least my bed is in the right spot. luckily for now i am in a short term rental because my last place had mold and why I am moving. i am highly allergic and being there as long as i did, both to wait for them to show up and how slowly they worked on loading the truck, I am feeling sick again because of it. The estimate was low balled to say the least because these guys move at a snails pace because this company overworks them and treats likely their staff like crap. these are probably more desperate people looking for an easy pay day. one guy was like 'i worked 4 days this month' and the other one worked 6 days in a row. a 12 hr day without a break outside of driving (which isn't a break) isn't really fair or legal? I paid nearly 1k for this move, and you can't afford to give these people a proper break between moves? I'm sure they weren't making nearly enough either. Lastly they pressured me to sign a thing at the end of the receipt that says everything was delivered intact, which i didn't sign. Anyway go with another company, not worth the risk. I didn't have another weekend to do this move as i need to have a livable space and that takes time as well. Anyway the movers were careless, slow, expensive, and ignored instructions.

All Service Moving did a great job. However, I was pushed…read moreinto signing a release of liability half way through. The rep said turning it sideways to get it thought the door was a special event somehow and that I would have to sign some papers. Seriously, I'm paying $700 to move a 350 pound object from the parking lot into my apartment. All Service Moving should bake the liability into the cost. If they drop it and I can't fix it, I'm willing to eat the $3k to buy a new one but they should at least agree to haul the old one away and move in the next one for free.

Purchased a storage locker from auction at this location. Everyone there was very friendly and…read moreprofessional. Kerry was very attentive and nice. Facility was very clean. Thank you!

If I could give zero stars I would give probably -100. Actually I rented a storage unit a couple…read moreweeks back from this location and when I went there the other day I had walked up on my storage being broken into and all of my things stolen. Well I went up to the manager's office (keep in mind that this "manager" lives on sight with her boyfriend who looks like he came straight out of a homeless camp) and asked if I could see the cameras Or if she could check the cameras, she was not only short with me, but was completely rude. And basically yelled in my face Saying that she can't show me any footage. Had an attitude and acted mad like it inconvenienced her when I was questioning why she didn't give me a call to inform me that my storage had been broken into. It was shocking to say the least because you think that somebody in her position would have empathy for me getting all of my things stolen under her care.... Then she begins to be a smart ass to me when I began trying to get an answer as to why she hadn't called me to inform me that my storage unit had been broken into an Somehow bizarrely the cameras right where my unit is "are broken" I kept trying to get an answer from her about why nobody had informed me that my unit has been broken into and she literally slammed the door in my face and called the cops on me And kicked me out So I had to move that day. An after all of that, she had a worker from another location call me to tell me that somebody had broken into my storage. Ummm What? Trying to cover her own ass I would bet my life on it that they are the ones Breaking into the storages. Karma is a real bitch and so was she. ZERO STARS. Move your stuff as far away from this location as you can you will have a horrible experience!