I have had a storage here for over a year and I have never had any problems. My rates stayed the same throughout the entire time I was here at very affordable prices. I loved how friendly and helpful Savanah was throughout it all she made communication very easy and efficient . Would recommend for people looking for a storage! read more

We just moved in and we were really impressed with both the facility and the woman who checked us in. Stacy was extremely helpful! I feel like she went above and beyond to make us feel welcome. We have an upstairs unit and the building was very clean inside and out. The elevator is bright and actually works! It seems very secure unlike other area storage facilities. They might be a little pricier but it's 100% worth it. read more

Well let me start by saying the 202nd Northwest Storage location is allowing homeless people to hangout all hours of the night at this facility. Homeless people showing up 8:45 pm to 9 pm unloading garbage bags, after garbage bags out of vehicles. Homeless hanging out on bikes in the facility. Homeless hanging out in empty units with blankets and watching TV. Same night I discovered my stuff stolen. LOTS OF STRANGE ACTIVITY AT THE FACILITY. People living in units on site, living out of. Vehicles Piggy backing out of the facility 3 vehicles at a time. On 2/12/25. I have seen people walking out of the storage unit with a back pack and nothing else. Vehicles parked in front of units all day, to me shows people living in the unit. Or doing things out of their units. Gates are not locked after hours, stuff is not monitored at all day or night , no one walking the property to check things. They do not deal with complaints or issues in the property. The doors to building A are being left wide open outside door, and 2nd floor stair way, cause was elevator broken. Anyone with a gate code can access building A, elevator has been broken for 12 days since my break in discovered fixed as of yesterday, 12 days of facility open to anyone who comes into fascility. Unit with cut panel is still wide open for next burglary as of 2/20/25. I have requested for over a year to get the door code fixed to building A door, and no one has fixed it. Facility isn't being monitored after hours, or cameras. NO SECURITY FOR YOUR STUFF. No cameras down any of the halls, so if you stuff gets stolen it won't be on camera. My entire unit has been wiped out of my kids dad belonging passed down from him passing away, and lock put back on. Within the last 23 days. No one cares about the safety of customers stuff at this location, and their customers stuff. Over $21,000 of non replaceable stuff. Electronics, tools, collectibles, lego, past down from my kids deceased father. There is THEIFS RENTING AT THIS FACILITY, AND THEIFS GETTING INTO THE FACILITY. Or There is THEIFS either living on premises, or renting there. Property manager didn't seem too concerned when I advised her The storage unit insurance is refusing to pay my insurance whoping $2000.00, because no forcible entry to my unit. Yet my unit was broken into with lock on it. I have found multiple foot prints, finger prints, and so much more at the location. Pull public Records. Check BBB better business bureau. Not just Google reviews. 20 complaints unanswered, and BBB rating them an F. If the better business bureau doesn't recommend them, I don't know what to tell you. Make sure you read your lease! Their responsibility is to safe guarding the gates, codes, doors, and entries to the building which they are not. I got a 6 page report today of all the crimes committed at Northwest Self Storage at 614 SE 202nd Ave, Portland, Or 97233 dating back to 2011-2025- 152 crimes with reports and without, and there have been many larceny, burglary, thefts, vehicles stolen, vandalism, forgery, fraud, boat stolen, all these below are police reports of crimes at this location. 2025- 1 2024- 4 2023- 18- Highest year of crimes 2022- 5 2021- 8 2020- 3 2019- 1 2017- 5 2016- 1 2015- 3 2014- 1 2013- 1 2012- 1 Total of crimes reported/report in last 13 years- 52 crimes. These below are Police Calls for crimes without reports for thefts, disturbances, burglaries, unwanted person, suspicious activity, harassment, vehicles stolen, warrant, vandalism, assault and multiple of each: 2025- 1 Calls 2024- 10- Calls 2023-28 Calls- Highest year of crimes. 2022- 13 Calls 2021- 12 Calls 2020- 2 Calls 2019- 2 Calls 2018- 2 Calls 2017- 11 Calls 2016- 10 Calls 2015- 2 Calls 2014- 5 Calls 2012- 2 Calls 2011- 2 Calls. Total of crimes without reports in last 13 years- 102 calls and no reports. Total crimes from 2011 to 2025- 152 crimes. All these crimes are not shared with renters, and current property manager Savana denied to knowledge of any crimes happening at this location. Which obviously above there is tons, she is on the reports. Higher than property manager told me directly this is their highest crime location he has. Obviously! Do your research because I didn't and now I am out over $21,000.00 in non replacable sentimental items. This location isn't safe to store anything. read more

Have a storage unit in Corvallis, OR, and they have been great - I had an issue with being charged for insurance when I had already sent a copy of my renter's insurance, and the issue was fixed and credited within one day of me asking about it - great service! read more

My rent has increased 50% in 3 years! NO NOTICE OF INCREASE but they will try to convince you they sent one (but can't produce it) Their website DOES NOT WORK so making an online payment is impossible so you can incur they're late charge. I've been told many times I didn't have current renter's insurance on file, over and over again I have sent it to them. I'm done! I do NOT recommend the hassle of dealing with this company just to pay a stupid monthly payment on a closet! Throw it away, nothing is worth this! read more

Caution: the "Web Rate" advertised on most of their units is 50% off the actual ongoing full rate and only applicable for the first 3 full months of rental. My particular facility at 82nd and Division in Portland is new and has good access (though limited hours), no complaints about this part of their offering. They're just been a little painfully and potentially tricky to deal with in my experience. Perhaps I've had bad luck or caught folks on the wrong day, or they caught me on the wrong day. The "Web Rate" thing is pretty clear bait-and-switch though. read more

I called to inquired about pricing on units due to me moving. I spoke with a very polity women named Sage who answered all my questions to a T. But unfortunately due to the price of the size of unit I needed I had to look elsewhere. Over all the customer service from Sage was amazing just the unit wasnt in my price range. read more

Worst storage facility ever, my storage unit was broken into, along with many others, if you are even 1 day late they call you nonstop even after I made a payment arrangement. Staff is never there, rats all over the facility, tweakers bringing in loads of stolen stuff all hours, hanging out in cars. This place is a dump, steer clear, you've been warned. read more

All I have to say is it's the worst place ever. After the incident that happened today I would recommend that nobody ever does business with this place. As we got to our RV and we're cleaning it out right by the cleaning station is a dumpster parked in a space obviously not marked but it's not for public use. I spoke with another renter who told me all the dumpster is over there. We started cleaning out our RV and threw some stuff in the dumpster and out comes the gentleman who I don't know if he just works here or apparently owns the place telling me that we intentionally put it in other people's property had my 65-year-old boyfriend call into the dumpster to clean out the couple bags that we threw in there and also gave us other people's garbage that were in there and told us we had to take all the garbage with us and he didn't care that it was ours or not. Right there tells you other people also think it's for public use as it's not marked in any way that it's not and it's right by the cleaning station. I was then told after defending myself after he was so rude and kept telling me I intentionally did it I was told to leave the property. we then got pulled out together to the back of my RV to be talked to and told that we are only allowed here when he is here like we did anything wrong. This place is the worst place ever I'm taking my RV out of here and I will never ever do business and I recommend everybody else stay away from here too. If you're going to put a dumpster right by a cleaning station and apparently other people use it too it should clearly be marked. read more

i rented from nw division st gresham kept over charging me after i gave them my renters insurance policy was suppose to be 68 dollars per month kept charging me 72 dollars per month after so much time with the customer service,,they fixed the problem for 68 a month then i just got a card in the mail saying my storage is going back up to 72 dollars , thats enough of this so i decided i will be going to differnt storage place company , they were clean and easy accesss but wont come back,, i just found out they raised my storage rent in just 2 months give a low rate to get you in the storage i signed a lease , i will check other places to rent for storage read more

This should be zero or negative stars. We reserved two storage units, received multiple confirmation texts that our units were available only to show up on the date rental was to start and have both of them rented out. Staff stated it's first-come, first-serve. So why have a reservation system? Completely unacceptable. Avoid this place like the plague. read more

A item was left out of my unit by mistake and when I went back they had put a lock on my unit ... My unit is in my roommates name and both his and mine are set up with auto pay when he called and asked about the lock they said they put it on and charged him a dump fee for the item I was locked out of my unit all month long until the next month when he had to call them and pay the fee then I was told I could only get in and out of my unit during there open office hours only how in the hell can they legally lock you out and tell you when you can come and go and I work the same hrs that there open office hrs how is that right. read more

I've used Molalla location, and they were AMAZING to work with. The manager there last year (Mayb2021) was wonderful! Hubbard was great getting my first unit last month. Helpful, no issues. Needed a 2nd unit yesterday, and that's when it all went down. Online says both Hubbard and Canby are open until 5 on Sundays. I rented a 2nd unit online, set up for the first month free, received my email confirmation, went down to the store to sign and finish up and get my unit $. The sign there says closed. I call multiple times the store, the customer service #, other locations. No message saying closed. I push the # on the phone menus to speak to someone. I'm on hold for minutes on minutes on minutes.... Both locations too. NO answer. I pushed the # to leave a message, it disconnects.. 4 times in a row. Knocked on the side door that says private. I know I shouldn't have, but my payment was done, no unit given to me, and nowhere to take my things and no 9ne to talk to or fix it. I'm pretty angry at this point. I have rented a truck, loaded it with large appliances and household items that I have to have moved out while I have the truck, yet no unit to move them into. I go purchase a lock, come back again, open a unit, and load my stuff up in an unused unit (5 or so loads in and out of the gate) and lock it up and leace. No one comes to talk to us or ask questions. I call this morning to get everything squared away and paid for correctly if I owed more etc .... and express my issues with the website and phone messages not once saying they were closed. But online taking my money and reservation. I then received a lecture from the person working there (who helped me get my first until there and was great then) about how I did things and how it wasn't right and how I should have seen the signs that said closed, that is was Mothers Day and I knocked on the door, questioning me on getting into the facility, how there's no way to override the system, to fix it, how the unit I took was WAY bigger (10x15 I reserved a 7x10), I can't have the first month free since Im already a customer........ On and on and on arguing. I said multiple times "I'm calling to pay the right amount and take care of this right" blah blah blah. No apologies for how my Mother's Day was pretty irritating dealing with that for hours, and again today. No sense of customer service and how the company doesn't COMMUNICATE AT ALL these things online while they're accepting the reservation and taking payment. Fix the online system and phone messages to accurately show the correct hours, and not take a reservation and payment when they can't follow through with providing a unit. read more

Caution: I paid via phone to hold a spot for a vehicle while I reviewed a lease agreement, but called two days later to let the company know I didn't need the space. I offered the company their $20 admin fee, but expected a refund for the balance. The company's response was that my payment implied I agreed to a lease--a document I had not received before making the deposit, and certainly had not signed. After numerous messages, the company agreed to refund my balance but only if I came to the site in person to "prove my identity". But, I didn't need to prove my identity to give them my money! I should have read Yelp reviews first. This company wants your money, not your satisfaction. Look elsewhere. read more

I was harrassed and threatened by the manager, locked out of the unit, could not have access either by car or by foot. The manager was so rude I could not believe the aggressiveness of this person. I will never do business with them ever again. read more

Don't go there. Have a lawyer read your contract Expect them to go up on your rent yearly. Expect them not to do anything except take your money on time Expect no compassion or humanness,it is not in the contract I was a customer for five years, and was never late on payment. At move out on day 8 of the month, they could not and would not consider prorating the month. Mice and rats will visit your unit. They are Blood suckers to the end. read more

Clinton at NW self storage is an extremely helpful individual, very kind gave me all the info I needed and has an extremely well maintained facility. Thanks again Clinton read more

We've had our storage unit there for over three years now. Never had any rat a rodent issues. But in the last three months we showed up there to grab a few things for our new baby that we are expecting while we are traveling for work. And every single thing in our storage unit has been destroyed by rat feces and urine. I mean everything that could furnish a full three bedroom house is completely ruined. The most frustrating thing about this is that they've done nothing to upkeep their property and fix the doors to make sure they're functioning correctly and to keep the rodents out of the storage units. I've got many videos and pictures showing that 75% of all the storage doors have anywhere from 2 to 3 inch gap on either end of the door on the ground. I looked up the policy that we signed and it says they are not responsible for rodents however they are responsible to make sure that the property is up kept into operating conditions. It is obvious that this property in Gresham is not. What's even more frustrating is that when talking to the new manager that was onsite she said that she called the previous manager that was there and he said a couple years ago PGE electric came through and wiped out all of the natural habitat/woods that were between the apartment complex and the storage unit and that they've had issues in the past with rodents. Knowing that they've done nothing to secure these doors to make sure that everybody's property is safe now I have to figure this out in court because of the lack of care that this Company has for its customers. I have wasted thousands of dollars for nothing and now all of my belongings that are sentimental and worth money are completely ruined. And then they just sent us a notice trying to raise my rates $20 more a month. You've got to be kidding me! This company is a complete joke do not waste your time spending your money or even going anywhere near this place. They have made NO attempt to come up with a solution! read more

Highly recommend using Northwest Self Storage. After calling numerous storage places we felt most confident with storing our Trailer at Northwest. Lorren was extremely helpful in getting us all set up & he was very patient with all of our questions. The facilities are kept extremely clean, gated, and seem extremely safe. Highly recommend!! read more

I was able to rent a small unit and move in the same day. Paid a deposit but rates are fair and competitive. Front Desk staff was friendly and accommodating. read more