Fantastic storage place. I have been a customer for many years and nevr had any issues. Tae area is…read morealways clean, geasswell taken care of and friendly manager, Matt. He cares abou his customers. If I had any complaint is the price increase every time you turn around. Great job Matt.

We rented a 10x10 space here for 2-3 years and were pleased with this storage unit. We had little…read moreneed to interact with the personnel, but when we did they were responsive, helpful and kind. The unit was easy to use, felt safe and the price didn't increase much during our time (ending price of $170/month). I would use them again.

The manager Cody was super cool and very helpful! The storage unit is located off a couple main…read moreroads so it's easily accessible, but also very safe and secure. Units and driveways are clean and well maintained.

Very friendly on-site office manager! She has always offered the best of her abilities and stays on…read moretop of things. It's refreshing as well to have a bathroom on-site that's open during gate hours, and has both heating & cooling for those hot and cold months. Definitely recommend this storage facility for professional, accountability and safe and worry free storing.

I have rented in the past. Also I was familiar with several…read moreother people who had rented units in this facility - long term. I mean like over 5 years. Over 10 years. Over 20 years. There's a lot of square footage to maintain. They do an exceptional job, for the most part. Jennifer in the office is well known for going above and beyond when it comes to customer service. I thank Jennifer, Tracy and Acme Storage for some memories I will never forget and a true demonstration of compassion. Every facility has its challenges and it's sometimes difficult to control the actions of others. Overall, during the time I rented at Acme I can honestly say that when someone's presence on the property clearly affected others in a negative manner, they weren't there for very long. I wish you all the best, Jennifer. And forever fond memories of Bob, Peanut and Animal. From Boots

I have rented from Acme Storage on several occasions over the past 10 years. Compared to other…read morefacilities, I find Acme to be very clean, well-maintained, has top notch security and is fairly priced for the size of units they offer. Beyond that, the office staff is great! I have nothing but good things to say about the Office Manager Jennifer. She goes above and beyond what she has to and always greets me with a smile! I highly recommend this storage facility.

I'm updating my original 5-star review to 1 star because of how this facility has handled our…read moreaccount over the past several months. When we first rented here, our experience was positive. Unfortunately, that changed dramatically. After multiple rent increases, my partner and I drove all the way from Idaho back to Oregon just to move our belongings into a smaller unit to reduce costs. Shortly afterward, the rate on the smaller unit was raised again. In February, the office referred us to someone who agreed to remove and dispose of our belongings because we were running out of time. I left my storage keys with the office's representative as part of that arrangement. We changed our minds while driving back to Idaho and canceled the agreement almost immediately. We were told the keys would simply be held for us. Months later, when we asked for the keys back, we were told they had never been left there. Instead, I was asked to sign a Lock Cut Agreement stating that I had lost my keys. That statement is false. I, Jeremy Adams, did not lose my storage keys. They were left with the office's representative when the original agreement was made. I refused to sign paperwork that I believed contained inaccurate information. Since February, we've effectively been unable to access our belongings while monthly rent, late fees, and other charges have continued to accumulate. When I tried to resolve the situation, I was told the written agreement could not be honored because of how my name appeared on it, despite there being no dispute that I am the account holder. This was after days of not receiving a callback. What has disappointed me most isn't just the cost--it's the refusal to work toward a reasonable solution or take responsibility for what happened. I never imagined I'd be changing a 5-star review to a 1-star review, but after months of trying to resolve this fairly, I feel other customers deserve to know about my experience.

This facility has rodents and is leaking water into the units. I have over $2k damage to my…read moreproperty. The pictures posted are just the beginning. The corporation is being very unprofessional about making things right.

Main issues: 1. pricing lies (a bait&switch style of pricing). 2. Automatic "insurance" that covers…read morevery little. 3. Their online account access. 1. Ignore promotional pricing - once it's over they happily increase monthly rent by 70% of the normal rate. READ: PRICE WILL INCREASE ON THE 4th MONTH. This is consistent and likely an established business practice. Case 1: promo pricing was 50% off first two months. Large (intentionally nonspecific) unit- $136 "normally" with $68 as rate for promo pricing. Rented in June. Then, rate jumped by $88 to $224/month. Given notice in last week of September (25th) for November new rate start. After raising a stink they dropped it by $22. That's still $66 over what I budgeted. Case 2: Had to get a 2nd unit last day of move and didn't have time to go to a different place (believe me, I would have). A smaller unit at $42/months as "standard rate" (October '25). Promo discount of 50% for first 2 months. Notice received in December (26th) that rate will increase to $75 starting February. Again, over 70% increase in cost. And $33 above budgeted. Like clockwork. They claim: [*Warning - eye roll following reading their statement may cause pain*] "We understand that any change in pricing is significant, and we want to assure you that this decision was made after careful consideration. Our team is dedicated to providing you with the best possible storage experience, including ongoing maintenance and upgrades to our facilities." I watched this building get built. It's new. Upgrades..? No. Maintenance, okay but what kind of incompetence didn't plan for that in initial pricing? It's not incompetence. It's shady and unethical. Cowards. What does $100 get you every month? 2. They make you pay upfront for insurance at $12/mo that covers up to $2k. I suggest not storing items at $200 a month if it's all worth less than that. I gave my documents quickly. I was still charged (for first unit) and had to ask them to refund me since I was charged again. I got a second unit as noted - under the same account, passcode, email etc. They still preemptively charged that insurance despite my private policy being on file already. Needs more refunds again. Very dumb. 3. They have an online account (kinda) but it's limited in function to strictly facilitating them getting your money. You cannot see itemized statements. You cannot submit or view documents. You can update your basic info and payment info and see payment history (only total they took from your account so nothing useful). You must request actual itemized statements EVERY MONTH if you want to see what that extra fee is for. Only positives are the doors work and it's relatively clean. But it's new...we'll see how far their maintenance goes. Go elsewhere.

Prompt response and attention to questions I asked versus trying to sell me on something…read more Refreshing...

Main gate has broken in the open position twice in last 9 months both times remaining broken for at…read moreleast three days. In both situations site attendant said they notified their manager the first day the gates were broken but were told the request had to work it's way up through chain of management to appropriate level of repair authorization. This was, of course, a silly, unprofessional approach and resulted in the risk of someone simply removing their license plates, driving inside the property and cutting as many unit locks as possible. Caused lot of anxiety on my part. Am paying more than $1000 for three units. Prices have increased by half in last two years.

Reasonably priced. Very nice office lady. She communicates very well and is helpful. The site is…read moresecure. I feel my things are very safe and cared for. It is easy to get in and out during any hours. The automatic payment makes it nice and easy!

I can't say enough wonderful things about the Clackamas West Coast Storage on SE Otty Rd! Mellissa,…read moreElizabeth, and Annette have been absolutely fantastic over the past two years. They are always friendly, professional, helpful, and truly go above and beyond to take care of their customers. The facility is consistently clean, well maintained, and secure, which has always given me peace of mind. Even the restrooms are always spotless! I also really appreciate that they are dependable and responsive, including answering after-hours calls when assistance is needed. It's rare to find a business with this level of customer service and consistency. I highly recommend West Coast Storage to anyone looking for a safe, clean, and professionally managed storage facility. Thank you, Mellissa, Elizabeth, and Annette, for making the experience such a positive one!

We are a current customer. We were paying $74 for a closet sized unit. Now in 3/1 it will be over…read more$90. When we first got the unit it was $40. They lie to you and say "its a one time thing" just to get you out of their store or off the phone. Avoid using this place if on a fixed income. Nothing but increases in prices once they get your stuff stored there. Shady business practice. If they're reading this, yall need to offer leases with fixed pricing so you don't alienate so many renters. Imho they're scamming people. STAY AWAY FROM WEST COAST STORAGE IN HAPPY VALLEY. Every business has operating costs. But when that increases, your clientel shouldnt have to pay for it. If someone tags, spray paints your business or even if a car drives thru the window or something, dont raise the prices of everyone so you can fix it. ​​those are one time expenses that the company needs to absorb and pay WITHOUT JACKING THE RATES UP LIKE THEYVE BEEN DOING. on 3/1 our space rent will be more than double what it was when we signed up From $40 to over $90...for a closet. Does that sound reasonable? Not at all. Currently looking for alternatives

Dozens of units were broken into including mine, then they almost immediately raised my rates…read more Months later they haven't even fixed the dry wall between units or my door. Absolutely disgusting, do not rent here. They do not care and despite the terrible gate hours the facility is not secure.

The communication here is a little off . I reserved online am with a start date that I need. The…read moreperson working there asked when I wanted to come in and get my credentials to be able to get in . I came in it was a few days earlier then I need the unit for . They started my rental day that day then wanted me to pay for the additional day extra . I said I already reserved a start time . The person responded that they had already started my account and it was too late . I bought a lock there . Now a week later I keep getting calls and email that I haven't put a lock in my unit and they want it secure . Good information I should have know while I was there with my lock in hand.

Very happy with unit and staff. Their lunchtimes can be varied, so sometimes office staff is…read moredifficult to find. Staff is very helpful and cheery.

We have rented here for under 2 years, and have had 4 breaks in where our valuables were stolen. We…read moreare moving our items & taking our business elsewhere. We may move our stuff to our front porch as we think that would be safer!

Nathan made everything a breeze and hassle free. Super friendly, professional, quality service at…read morethe front desk. Answered all my questions and concerns. You can tell he puts pride in his work there. This was my second time using Northwest Self Storage Happy Valley as I trust in them and love the convenient location. I had the perfect size unit for my belongings at a reasonable monthly price.

From the owner: Northwest Self Storage offers convenient and affordable self storage units in Happy Valley. Whether…read moreyoure looking for easily accessible drive-up storage units or indoor climate controlled units, youll find a home with us. Our facility features gated access with extended hours, well-lit grounds, and wide aisles for convenient truck access. Store with Northwest Self Storage and see why our units are ideal to suit your storage needs. Visit us at 13255 SE 130th Ave today to rent your space. Northwest Self Storage is an NSA Storage brand and facility.