My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Excellent experience in renting at Cube Smart on Kit Kat Road. The manager Pamela met with me and…read moreshowed me the various options for what I wanted to store. She was very helpful in selecting the best value for what I wanted to store. Per her recommendation I actually reserved my unit on line. When I visited the office to complete the deal all the paperwork was promptly explained and presented. Very smooth transaction. She once again took me to the unit and reviewed all the access codes,security features etc. I actually started moving items within the hour. I visited several facilities before selecting. This was the cleanest with both on ground and dock height access, and excellent security.

The customer service here is amazing. I would definitely recommend this place to othersread more

Donna, the Property Manager, is extremely helpful and knowledgeable. Outdoor storage is outdoor…read morestorage, and within the bounds of that expectation, this facility excels at meeting the best advantages of that product: spacious, clean, well-lit and well-secured units with drive-up access. The property is on high ground, with most of the buildings being on the high level, so drainage of the surrounding areas shouldn't be an issue like it could be on properties located at lower local elevations. The property is a bit hard to find--you have to snake your way through a residential neighborhood off of Route 1 to access it, but in a way that makes it feel more secure. We did get the $1 first-month rent deal, unlike others reporting in these reviews, with no hassles or problems at the front desk. The online reservation tool was very helpful in planning our storage use and reserving just what we needed ahead of time, which saved effort on move-in day. I cannot stress enough how much of a difference Donna's personal attention and great customer service made a difference in our decision to choose this Public Storage location. While still shopping for storage units, my husband had called several other places before finding this property. None of them called him back. One of them even put him through a phone maze and into a hold-music loop for nearly twenty minutes before he finally gave up on trying to reach a human and hung up. Contrast this with Donna's service: within minutes--*minutes*--of having completed the online reservation form, Donna called us to confirm our reservation, move-in date, and any specific needs for the unit we wanted (size, etc.)! Again, if you're looking for clean, secure drive-up storage so you don't break your back hauling things onto and off of elevators and down hallways, this is the best property you'll find within a 25-mile radius.

As great as a storage facility can be! Jamie is great, the place is secure, and I've been storing…read moresomething important but too big for my house here for a while!! recommend this spot thoroughly and vehemently!

Very nice, helpful team. Space is brand new and the location is easy in/out…read more Jessica was very nice, spent time showing me the space and offering to show me other options if I wasn't sure. Highly recommend!!

Update: "Emily," whoever she is, is not helpful at all. The responses feel automated, and the phone…read morenumber she keeps posting under reviews is a complete waste of time--don't bother calling it. Just like their so-called corporate office, you'll end up getting transferred right back to the same location you're already having issues with. There is no real customer support--just a loop designed to avoid accountability. If you're okay with being price-baited, lured in with easy online setup, and then hit with steep rate increases within a few months--with little to no clear communication--then by all means, this is the place for you. Otherwise, don't bother. I would not recommend Extra Space Storage in Elkridge, MD. The manager, Ryan, is extremely rude and repeatedly reminds customers that he is "the manager," as if that excuses poor customer service. The overall attitude from staff has been dismissive and unprofessional. I also learned that Ryan and another employee, Jessica, placed comments about me in their internal system that were completely inappropriate. I attempted for weeks to pay my bill online but the system would not allow it. The month of February being shorter caused the system to push the next month forward, and it would not accept payment for the prior month online even though it could be paid in the lobby. The payment methods should function the same way, but they did not. Instead of addressing the technical issue or the customer service concerns, the facility attempted to move forward with eviction notices. When I filed a complaint with the Better Business Bureau, their corporate office responded only about the fees being correct and never addressed the behavior of their staff or the service issues. The rent for my 10×10 unit increased from $120 per month to $172, which is a significant jump. I also noticed many units on my floor with red locks, which suggests other customers may be experiencing similar problems. If you're considering storage, you may want to look at smaller, locally owned facilities instead. In my experience they tend to treat customers with more respect and understanding. I will be leaving this facility, but on my own terms.

Movers did a very good job was very careful with my furniture. Excellent job. I recommend this…read moreplace!

I should've listened to the reviews on this company that were so low. Unfortunately, we were in a…read morepinch needed to move quickly after another moving company canceled. I spoke with someone on the phone who gave a low quote, had immediate availability, and I understood the terms of the quote which were they charge a full hour just to come to your house for travel and then a two hour minimum. Our move went two hours over the minimum. This was not helped by the fact that they insisted on taking their time to wrap everything in plastic wrap even when we had some cheap stuff that we said just throw it on the truck we don't care, and disassembling things that really didn't require it. Our house was only 900 square feet and we did not have all that much and were moving less than a mile away, not across the state or country. We had to finally stop them and say this is getting to be too long and decided to dismount and move our TVs and bed frames by ourselves the next day. We were fine with paying for the extra two hours. Then comes the surprise: A $400 FEE FOR MATERIALS. What materials? Plastic wrap and packaging tape, and I suppose depreciation on their moving blankets? Seriously folks, this company will get you one way or another. Make sure that you have wrapped up everything yourself. Their workers were personable and hard-working, but the business model here is to ensure you go over the two hour minimum and to charge an exorbitant rate for materials. Do not be deceived on the phone when making the initial appointment by their very knowledgeable and reassuring booking staff. That's why I thought a two star rating must have been a mistake. I was talking to a real person. The text messages that were sent seemed to have prepackaged responses and I ask if I was talking to a bot they said no. They claimed their Yelp rating is low because they "don't pay for reviews like other companies." Well, I'm a real customer and have paid dearly to provide you, the unwitting consumer, with this review. Moving is stressful enough. Getting ripped off is just insult to injury. Their phone number will come up as spam on your phone, and if you've made it this far reading this review, you can understand why. If you're desperate and have lots of cash to burn, this company will be great. However, avoid if you can!

He was super helpful when I came in today. I can't remember the guys name at the front desk, but he…read morewas really cool. Also very quick to get my account set up and show me the grounds. Everything was super easy.

Highly recommend this storage place for their specialized expertise and high level of customer…read moreservice. We were moving from a large house to a smaller townhouse and required a storage place to store our surplus goods. Extra Space guided us to finding the most cost effective storage solution in a highly efficient manner. Kudos to Extra Space for making the process so painless.

Robert M. came and dropped my Pods today and he was so friendly. He placed my unit perfectly and…read moremade it look so easy! Thank you Robert, I appreciate your ministry!!

WORST WORST WORST customer service ever. The portal does not provide you with all the scheduling…read moreoptions you need. When you contact customer service via text, they take HOURS to get back to you. Then if you're don't reply to their text within 2 min, they close out the conversation and you have to start from scratch. So if you're driving, or showering, or left your phone in another room, you have to start from scratch. Working with this company has been one of biggest regrets in life. Worst thing is I'm paying 300 month for them to basically hold my items hostage, and I can't seem to be able to schedule anything.

Was originally pleasantly surprised with the price for the storage unit... but with in the past 9…read moremonths I have had two rent increases!!! The manger (Claudio) should of never told us there would be no rent increase when we signed the agreement... if he would of set the real expectations I wouldn't be so upset... When I came in to the location to talk about the increase Debora was very short and kept reminding me she has been in the business for 14 years. I was not going to go back and fort with her... it's a classic bait and switch! Currently looking for another storage unit!