NOTE: Shortly after I posted this review, a Clutter representative reached out to me to apologize…read moreand asked to connect so we could resolve any issues in a quick and fair way. They followed through on this and then some. Within 24 hours, I received a multiple phone calls, an updated claim and satisfactory terms and conditions that more than satisfied the issues I outline below. ORIGINAL REVIEW: I do not write reviews on Yelp, but Clutter unleashed a different beast. I used Clutter for over a year in DC. I had a positive experience with moving my stuff into storage, but they absolutely butchered getting my stuff back. Here's what happened, with accompanying pictures below. - I had wrapped my mattress using a mattress protection bag prior to being put into storage. When I saw my mattress in the storage return from Clutter, the bag had been ripped and a corner of the mattress had been dirtied. - A Clutter mover recklessly wheeled my dresser into the corner of a doorway, shattering a bottom section of the dresser and scattering wood pieces in the hallway that I cleaned myself. - When moving my bed frame into my room, the Clutter mover hit the bed frame on the wall, damaging it. My building said their vendor would charge $200 for fixing the wall. - I opted to store my guitar amplifier, a Fender Blues Junior IV. I loaded the amplifier into a box at the loading dock, placing multiple "fragile" tags on it. I recall a Clutter mover scanning the amplifier into the system. The amplifier did not show up in the system and I did not receive it during my storage return. When I asked for an original itemized list of every item picked up, they did not provide it, instead pointing to the valuation process for assessing my claim. I have every reason to believe they broke the amp or delivered it to someone else. If you are going to use them, then buy the most expensive protection plan if you're going to store valuables. But that would put the price on par with other storage companies that will actually do a job of storing your valuables. TLDR: Clutter is awful. I will never use them again. It's pretty reassuring to see the many others who agree with me. Believe us and use someone else.

BEWARE SCAMMERS This…read morehas honestly been one of the worst customer experiences I've ever had and I would never trust Clutter with my belongings again. From the beginning, I was told things over the phone that turned out to be completely different once my stuff was already in their storage. They told me the pickup would be split into multiple days and made it sound like there would be no extra charge for that. Then I later found out they charged me $1,408, another $513, and then more labor fees when they finally delivered my stuff back. None of this was properly explained or approved by me. They also sold me on the idea that one of the benefits of Clutter is that you can access your stuff when you need it. Even their own customer service confirmed to me in writing that pickups were available. Then AFTER my belongings were already with them, they told me that warehouse pickup is not available in Miami and that I would have to pay them to deliver my own belongings back to me. At that point you really feel like they are holding your personal belongings hostage, because you can't just go to the storage facility and get your own stuff. The pricing is also crazy. I was paying around $1,500 a month based on the amount of space they said my belongings needed. I finally got everything out and moved it into a normal 10x20 storage unit, and everything fits easily with room left. So I have no idea how they came up with the amount of storage they were charging me for. I also asked to cancel before the next month because I was done dealing with them, couldn't get a pickup appointment in time, and of course they still charged me another month. On top of everything else, they damaged and broke one of my lamps during the move. Customer service is another nightmare. You keep speaking with different overseas representatives who are generally polite, but they seem to have absolutely no power to actually fix anything. You explain the same story over and over, get different answers from different people, and nothing gets resolved. The only positive thing I can say is that the actual workers who came to pick up and drop off the belongings were great. They were nice, respectful, and hardworking. My issue is not with them at all. They are just doing their job and have nothing to do with how this company is run. My recommendation: just rent a normal storage unit and hire a moving company. You will pay a fraction of the price, you will actually have access to your own belongings, and you won't have to deal with surprise fees and all of this nonsense. I seriously regret ever using Clutter.

TERRIBLE, TERRIBLE, TERRIBLE customer service and disrespect. If I could give 0 stars, I certainly…read morewould. To preface, I never leave bad reviews, usually just shrug it off, but this experience made my blood boil. They ruined my furniture, and I contacted the owner (Rodney) to report it. He had the audacity to flip it on me stating that I ruined my furniture, not his company. He undermined my concerns and completely brushed it off. Acted as though he couldn't be bothered. What a grand way to run a business. He asked, "I guess a better question is how do you know the movers who brought this to the storage unit (before his guys) didn't damage the furniture?" I said, "Because I moved them the first time and they were not ruined." He then proceeded to say "If you never took the blankets off to inspect in storage how could you be SO sure they weren't damaged?" EXCUSE ME. Because it's my furniture and I pay attention. My belongings weren't damaged by me, and they know it. To top it all off, they're not on the Better Business Bureau to file a complaint - how convenient... not. They take your money and will do anything in their power to 1. not take the blame, and 2. not give you the money you deserve back. I beg people not to use this company; the management is despicable.

I don't usually leave reviews, but I had to share how amazing and easy my move was with Clear…read moreMoving & Storage. From the moment I reached out for a quote, their customer service was prompt, friendly, and super helpful. On moving day, the guys (Makarios & Ray) ... there my guys now lol.. showed up right on time, handled everything with care, and worked efficiently without cutting corners. They were professional, respectful, and made what could have been a stressful day feel completely manageable. My furniture and boxes were delivered in perfect condition, and they even helped me with throwing out a few things without me having to ask. I truly felt like they went above and beyond. I would absolutely recommend them to anyone looking for a reliable and stress-free moving experience. Thanks so much ! #1 MOVERS !!

We had an excellent experience with this company for out move from the Baltimore area to northern…read moreVermont. From a most immediate call back when we were looking for quote; to the video walk though where we were given a couple of different options for the move; to the move itself. On loading day seven guys came and were done with our very full house within about 4.5 hours. Three days later (it was our request to delay delivery and unloading) four of them met us in Vermont and within 6 hours had unloaded everything to the locations in the house that we requested. They were interesting, funny, dedicated, and hardworking. We would highly recommend them and would use them again.

If I could give a zero rating, I would. This company is a complete scam!…read more I booked my move two weeks again for a move tomorrow. My friend and I live in the same complex and moving to another unit across the parking lot. So, we need her place and my place moved into one space. We have packed everyone up and though we were ready to go. They called me to confirm my move today and spoke with Chris. We went over the items and then the price. He even threw in a free kitchen packing kit and said the guys would help. Cool. He also gave me discount and I was happy. Kion calls me an hour later asking me to confirm the move. What? I spoke to Chris. We go over things and he tells me we are good to go. I am emailed a confirmation and then see a different price. I call back and speak to him again and he says, oh, that is an estimate but we would be done before that price. Then, I get a call from Mike. He wants to confirm my move and inventory. What the heck? He says his notes are confusing so he wants to check. We go over things, AGAIN. He then tells me that it sounds like more work so, he is going to send 5 guys instead of the original 2 guys and a truck because it's gonna be a big job and that it would take 9-12 hours and double the price that I was told. Umm, what? For a 2 bedroom apartment?? He tells me I can speak to his general manager, Kion. I literally confirmed with him before! I literally start crying because I am already stressed from preparing to move in a timely manner before the 31st. Kion and I speak again and he won't even let me get a word in and trying to say that the numbers Mike estimated are correct and that there is no way it wouldn't be a full day job. I cancelled, he says he will return my deposit and then transfers me to customer care where the guys asks me what can he help me with? You tell me, sir. He hears me out and says he need to speak with Kion to get his perspective and will call back. No one has called. Lesson learned to NEVER USE THIS COMPANY.

I have a real estate team in the DMV. We sell over 80 homes a year. I highly recommend Dragan and…read morethe team at Zip. My clients have been very pleased with the white glove service and careful approach. If they make a mistake and its rare, they fix it. This is the kind of business I like to work with!

Never again it pays to learn and learn I did . Karma dies not forget address. They act all nice…read moreupfront , no communication poor services no one can tell you when you will get delivery. DO NOT RECOMMEND!!!!!!

Great service, friendly, perfect location off RT 40. We ordered fliers for our business. They are…read morefast and fairly priced.

Courteous, convenient and professional service. I used them for notarizing a document, and it was…read morean easy process. d

ABS Movers expeditiously moved my numerous boxes (60-up) from my storage unit to my new apartment…read more ABS Movers made the entire experiences very stress-free. ABS Movers also handled my numerous boxes (60-up) with care and gentleness. ABS Movers definitely will be contacted for my next project. The value of services I received was worth the price I paid.

They did right by me. I had something super heavy that needed to be moved with just about no…read morenotice. I got in touch late afternoon and the next morning the job was done before noon. I will absolutely call them again.

Best Moving Company EVER! I scheduled for Steve F. to come out and provide me with a quote for a…read morepack and move. He was timely and very professional. The day of the move, the movers showed up early but it worked out. David A. and crew got the job DONE!!! They were about their business taking great care with packing and securing my property. Due to some unforeseen circumstances, I had already packed my master bedroom and later completed the kitchen/dining room. Therefore, they completed the remaining three (3) levels and did a FANTASTIC job. I've never experience such experts with great customer service. The last movers I hired, dropped a case of Cooperhawks Wine and never replaced it. I would highly recommend this company, if you are looking for quality service. The pleasant surprise was that since I had packed some of my rooms, the quote went down because the Time & Material was less. So glad that I took the recommendations I received on Perry's, and decided to contact them.

The person who completed my initial assessment was Diane Linville. The moving coordinator was…read moreStephanie Miller. I have worked with United Vanlines/Perry Moving twice. Once from Indiana to Baltimore City, and the second from Baltimore City to Michigan. The first time I moved with them, the moving coordinator I worked with was very communicative, checked in with me throughout the moving process (including when my items were being picked up), and was conscious of my anxiety levels. The second time I moved, I needed to contact Stephanie to remind her of upcoming deadlines, follow up with her when she said that she would get back to me and failed to do so, and was also unprofessional at times, uttering profanities like "retarded" in reference to the move itself when on the phone with her. What's more is that one of my inventory items never even arrived to me. They launched an audit to find the lost items but came back empty, so I guess one of their workers just walked off with it. The pay out on the audit also was less than half of what the items were valued at. Some of the items that were lost can't be replaced. Like how does something just walk off? You're a moving company that specializes in moving things, and you're one of the most expensive brands in the market with guaranteed service. On a positive note, the people who picked and dropped off my belongings were very professional, on time, and handled everything like glass. Don't think I'll work with Perry again.

Well, this review was going to be a three star experience. However, when one of the movers stole…read moreabout three items from me, as well as damaged my new "turn key" house, it become a one star event. Since, I denied claims coverage, because frankly my whole moving ordeal was a lot more than expected, I had my claim denied. Excuse me, was there a way to re-obtain claims coverage? No. Did I ask for the mover to swipe a fave purse and a compilation CD of a well liked band? No. Because of these reasons, I would highly recommend potential clients to explore other moving companies.

This review is long overdue and I'm surprised there are no other reviews. After many nightmarish…read moredealings with shady moving companies, it's natural to be apprehensive about the next one. There's always some catch, whether it's the quality of the movers or some hidden policy in the fine print that you always miss until it's too late, and received 3 bids. We didn't have high hopes and was prepared for an unmarked, late truck to arrive on the day of our move. It was ultimately our great interactions with their office (Jason and Matt) that made us decide to choose McKendree. The movers Kenny, Ronni, Tim and Antonio arrived promptly as stated. They were efficient, professional, patient and NEVER complained. Never...even hustled through 100 degree heat, rarely taking breaks. It was obvious these were not subcontractors - they knew what they were doing and maneuvered bulky furniture (eg piano) strategically and carefully. This was the most efficient and easiest move and I can't thank them enough for making what is usually an extremely stressful day less so. We know exactly who to call next time...thank you McKendree - keep up the great work. You value your employees and company and it shows through your customer service!