They came, they picked up and maneuvered the item I had hired them to move, and the dropped it off…read morewith out damage.

If I could give a zero rating, I would. This company is a complete scam!…read more I booked my move two weeks again for a move tomorrow. My friend and I live in the same complex and moving to another unit across the parking lot. So, we need her place and my place moved into one space. We have packed everyone up and though we were ready to go. They called me to confirm my move today and spoke with Chris. We went over the items and then the price. He even threw in a free kitchen packing kit and said the guys would help. Cool. He also gave me discount and I was happy. Kion calls me an hour later asking me to confirm the move. What? I spoke to Chris. We go over things and he tells me we are good to go. I am emailed a confirmation and then see a different price. I call back and speak to him again and he says, oh, that is an estimate but we would be done before that price. Then, I get a call from Mike. He wants to confirm my move and inventory. What the heck? He says his notes are confusing so he wants to check. We go over things, AGAIN. He then tells me that it sounds like more work so, he is going to send 5 guys instead of the original 2 guys and a truck because it's gonna be a big job and that it would take 9-12 hours and double the price that I was told. Umm, what? For a 2 bedroom apartment?? He tells me I can speak to his general manager, Kion. I literally confirmed with him before! I literally start crying because I am already stressed from preparing to move in a timely manner before the 31st. Kion and I speak again and he won't even let me get a word in and trying to say that the numbers Mike estimated are correct and that there is no way it wouldn't be a full day job. I cancelled, he says he will return my deposit and then transfers me to customer care where the guys asks me what can he help me with? You tell me, sir. He hears me out and says he need to speak with Kion to get his perspective and will call back. No one has called. Lesson learned to NEVER USE THIS COMPANY.

The Extra Space in of Federal Hil on, 1900 S Charles St, Baltimore, MD is clean, safe and…read moreexceptionally well run. There is ample garage parking that is both heated and cooled and will accommodate all personal vehicles sizes and several sizes of moving trucks. This facility is also equipped with very large rolling doors that close to keep you secure and separate from the elements as you move your goods. Having stored at other storage facilities where only outdoor parking is available, I can attest that being able to leisurely move one's goods without worry of being rained on or the wind blowing items away or melting in the midday summers' Sun makes this location immediately worth storing at. Furthermore, the interior of the building is spotless and kept pest fee and the grounds are meticulously maintained. The manager of this property, Ms. Yvette is treasure trove of information. She is quite knowledgeable about Extra Space products, policies and procedures and can answer nearly any reasonable question one could ask about their company. Moreover, if she does not know the answer to your inquiry, I have first hand witnessed that she will go out the way to get that information swiftly and efficaciously. Also, both Ms. Yvette and the other employee at this location, Ronald, are kind, courteous and care about each and every person that stores with them. In fact, Ms. Yvette calls me and others by name and speaks politely every time she sees us. Indeed, this is a good and safe place to store your valuables and I DO trust this particular Extra Space with all my storage needs. I would definitely recommend storing with them.

Absolutely horrible, you can't get into your unit and the rate increase is 100%, please be advised!…read moreI received an automated message from Emily with no way to reach Emily. I would like a call back if possible please and thank you.

My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Nice facility and helpful employees. I asked to have the door of my new unit adjusted to open and…read moreclose properly and was taken care of immediately! Thank you

Amazing customer service!!! Keisha is outstanding and very welcoming. I appreciate how…read moreknowledgeable she is!! Definitely made the move in process swift and easy. And the value, can't beat it in this area.

Great Facility, I feel my belongings are safe and secure. The only problem is The Rent. It went…read morefrom $137 to $249 per month in a matter of a year and some change. And every time you call, they give you some song and dance about "We can work with you" so your rent will still be increased, just $20 less, to make you feel good about it. I had to move out. They pray on people not wanting to do the work to move out. But, it's business. If you have people willing to pay more, that's what it'll be.

Honest and great customer service. If you are searching for a storage unit that you can trust, this…read moreis it. Especially for my fellow Service members, if you are in need of a long term storage, look no further. After doing some research of storage units around the around, I chose this location and company because of the professionalism of the staff, their like-new storage units and building, and security. Also, the owners live in close proximity which would allow for emergencies to be handled immediately. Lastly, the professionalism of the staff is outstanding and I was even notified of a better deal prior to my signing for long-term storage, allowing me to save a lot of money, which shows that customer satisfaction is above financial gain.

very quick and friendly process great customer service Dominque would recommend to anyone that…read morelooking for self storage

This is the worst storage facility ever. I stored my things at the Patapsco location and it was an…read moreawful experience. The storage light was broken and the door was broke. The storage had rats and they damaged my property but because it was so disgusting I had already thrown my damaged property away and swept all of rat droppings off my belongings I couldn't file a claim. I will never use this company again nor will I recommend them to anyone.

Shaun deserves a big raise ! He has been as helpful as a person can be…read more My sister needed storage and he helped her figure it out and followed through with assisting her through the entire process. He goes the extra mile and it shows!!

Facility is good enough with adequate security. Rates went up 30% after only 6 months, which…read moreseemed outrageous to me.

Highly recommend this storage place for their specialized expertise and high level of customer…read moreservice. We were moving from a large house to a smaller townhouse and required a storage place to store our surplus goods. Extra Space guided us to finding the most cost effective storage solution in a highly efficient manner. Kudos to Extra Space for making the process so painless.

He was super helpful when I came in today. I can't remember the guys name at the front desk, but he…read morewas really cool. Also very quick to get my account set up and show me the grounds. Everything was super easy.