Our unit on Northside flooded with raw sewage. Biohazard. We had to ask for gloves and masks. We…read moresaw others in their units trying to salvage what they could and it's no personal protection. E. Coli anyone? Building clearly not maintained. Management not responsive. Biohazard crew was more helpful. Avoid this company. Putting your stuff and your health in danger otherwise!

I was with Extra Space for two years. I had three lockers, and they doubled the prices of all three…read morelockers over time until I was paying the price of an apartment per month. A big rip off. They possess people's belongings if they don't pay, so be careful. I also am left with the impression that they may not treat their staff well - they fired one honest and helpful Staff person; I felt bad for him because I didn't have the impression he deserved it and because he worked hard. I find it difficult to recommend them even though they have some very nice people working there (there are also some nasty ones). The corporate office seems to me to be unfeeling in how they treat customers. If you use their facilities, get in and out quickly for the best experience because long-term storage could end up being much more expensive than you first thought.

Indya was extremely helpful. She really made my move stress free. She went above and beyond to…read moreaccommodate me. I wasn't sure about storage sizes and she took me on a tour to see the various sizes. She's super sweet and personable. She was able to answer all my questions. Quick and easy move without a doubt. The facility is extremely clean. It smells nice. They have security in the evenings so feel comfortable coming at night. And the place in climate controlled. I was able to get a prorated rate due to mid month move in as well as a discount for having my own rental insurance. WHOOT WHOOT!

Very helpful staff adore Elle so much. they have done a lot to secure the building despite homeless…read morepeople in the area trying to shelter inside. They are very prompt in notifying you when you are past due. The facility has a truck that you can use for the day for little or no price

Easy and friendly place to store your extra stuff. Super friendly staff. Willing to make changes on…read morethe dpot.

Terrible, terrible storage experience. Rented there a few weeks ago. We were told we'd have access…read more6a - 10 pm. Last week we went there with a fully loaded UHAUL at 9:45 pm. The door to the climate control wouldn't open. I called Customer Service, who seemed to be the only ones who cared, the Manager was unreachable and the District Manager was pitiful. I explained to her that my time is valuable that I don't punch a clock at Walmart that my wife and run 4 businesses. When we arrive at our storage unit it is because we are in a very limited window of time. This company has exhibited very little respect for their customer's time. Come to find out, that day, the assistant manager knew the door wasn't working but decided not to leave any kind of note or sign to let customers know. This morning I arrived at 7 a.m. and again the door wasn't working. I called Customer Service and again the manager was making excuses about how "a tenant must've done something to the door" ..... whatever! They can't live up to their promises of gate access and I can't always come during office hours. Sadly, the rent on the unit is $259 per month!!!! And we can't even get the access we paid for??? This is what I believe in, in this life....Once is happenstance. Twice is coincidence. Three times is enemy action. This is twice for you, CubeSmart.... trust me... there will not be a third time!!! Consider yourselves fortunate that I'm forced to give you 1-star. You deserve ZERO!!!!!

Outstanding Customer Service from Kenesha at Mini Mall Storage!…read more I cannot say enough wonderful things about my experience with Kenesha at Mini Mall Storage! From the very beginning, she demonstrated what true customer service should look like. She is an elite professional--patient, knowledgeable, courteous, and genuinely committed to helping her customers find the best solution for their needs. What impressed me the most was her exceptional follow-up. Kenesha stayed in communication, answered all of my questions thoroughly, and made the entire process smooth and stress-free. Because of her outstanding customer service, along with Mini Mall Storage's competitive pricing, my decision to choose Mini Mall Storage was an easy one. Employees like Kenesha are rare and truly invaluable. She represents the company with excellence, professionalism, and integrity. I sincerely hope Mini Mall Storage recognizes her incredible dedication by promoting and rewarding her accordingly. She is exactly the kind of employee every company should cherish, invest in, and retain for a long-lasting relationship. Thank you, Kenesha, for going above and beyond. You turned what could have been a stressful experience into an enjoyable one. I highly recommend Mini Mall Storage to anyone looking for excellent service and great value!

I highly recommend this Mini Mall storage location. I've had a unit at this location for many…read moreyears. I feel safe and worry free that they are taking excellent care of my unit.The property always looks very clean and well maintained. I can't express enough how helpful everyone there is! Especially Kenesha she is always very kind and willing to go out of her way to help in anyway she can. I appreciate it so very much! Most storage company don't have this kind a customer service.Thank you Kenesha for making me feel good about using this location!

Professional and courteous customer service. We had a great experience with the staff members.read more

Thank you for taking care of our possessions during our time of need. I lossed my husband last year…read morein a tragic work accident and we needed somewhere to store our things until we got situated Thank you so much Roberta Northington

Connie has so been helpful giving me information on both properties in the area and while I was…read moreactually going to "go with the other" she continued to help me. Some how a misunderstanding came about and at the last minute (I do mean last) and she was able to fit me onto her site whew ! When we arrived she had just finished cleaning and treating the unit to be rented. We started the paperwork, she explained everything and later delivered an envelope to me knowing that we were on a time schedule. If you need a storage unit call about availability Ark fills up pretty quickly and the "special rates" are "good for six months only."

Who knew a storage place could make you feel at home?!?…read more Connie and Laurie are absolutely fantastic! I have been using this facility for over 5 years and I will never go anywhere else. Location and price are important but being able to access my unit at anytime and still feel safe is huge for us! This facility and specifically the ladies that work here are so kind and helpful that we have several family members and friends that have units at this facility. If you are considering a storage unit then look no further as this is the best bang for your buck! Clean units, friendly staff and safe access 24 hours makes this the best storage deal in town!!!

I am very satisfied with Melissa helping me with my storage request. Very friendly totally helpful…read more Answer all my questions. Thanks Melissa came through for me when I need it

This is the best storage facility I been to so far units clean and safe Check out the manager she…read moreis very nice and friendly

The best customer service experience I've received in a long time. Everything was explained to me…read morein a very professional and friendly manner. The manager is a gem and she is so patient, helpful, and kind

Buyer Beware - These Guys are FOS…read more I have been trying to vacate for two months now. Been by my unit 6 times in the past 2 months and have been denied entry starting with a jammed door, where the building was damaged from someone backing into the door frame. Once I was able get staff to open it, I discovered there was a huge, gushing leak in the roof that ruined most of the items of sentimental value in my son's unit. Would you pay for a unit like this that leaks, and has a jammed door. No, you would not. You would be trying to get your stuff out of there ASAP. Yes, you would. This is what the shysters are doing. I am am the executor of my son's estate, and I am disabled. A grieving elderly father, over 70, with a disability. The perfect mark, and they have been taking advantage of me That's how I got the unit which I have been paying monthly on for 1 &1/2 years. The unit leaks like they turned the down spout into it, literally soak his belongings. It also has a broken/jammed door, which they haven't fixed. I keep paying and they keep blocking access due fuckups like the broken jammed door, miscommunication and inflexibility with grace period after they KEPT ME FROM VACATING repeatedly. I am here with truck and trailer again, and they disabled my access code, even though I paid them. Maybe your experience was different. My son chose a small non-climate controlled facility off Gordon Road in Austell, which the estate was paying more than $100/month. Small Units like his are half the price. PHOTOS TO COME.