I never used the space and was charged for a month anyway. Cancelled a few days after making…read morereservation. Unaware that the rental started as soon as I made reservations.

Ms. Tammie was extraordinary. She helped me compare storage spaces to see what I needed. She helped…read moreme maximize my dollars to make sure I had the best deal. Her patience and friendliness are contagious! I felt reassured about what I was buying. 5 stars is not enough!

The entrance area was clean and inviting, and the unit itself was clean. I like that I don't have…read moreto keep up with a key and PIN code to get in and out, the app is really convenient. Mikoya, the assistant manager, was super helpful as well.

I so love this place and the security. They make sure you are ok and if you have any problems they…read moretry to fix it right away. Great choice to make.

I have used this facility for the past few years after a house fire. TERRIBLE is the word used for…read moremy overall experience. Items stolen through the chicken wire used at the top of my unit. OVERCHARGING. My unit is supposed to be $189.00 a month with insurance. This month, January 2025, I am being charged $504.00 with insurance for the same 5X5 unit and no one will do anything about it. The poor reputation of this location is well earned. STAY AWAY. The office answers my calls but they have no power to correct mistakes and their seems to be no one that they can call.

No one is ever at the front desk. I have called and cannot get a message. I emailed and cannot get…read morea response back. I have been trying to cancel my storage for a while and I cannot get a response from anyone. I will never use this again.

I cannot wait to be able to put my new apartment items in the storage so I can save it for when I…read moremove into my own space. Thanks for being close.

From the owner: Storage World offers more than just space — we provide peace of mind during life’s transitions…read more Whether you're moving, starting a new job, growing your family, or downsizing, our mission is to help the world navigate change with dependable self-storage solutions. We're your trusted “world of space,” right here in the neighborhood, ready whenever you need us. We have been serving the local community of South DeKalb, since 2004. We are conveniently located across from the Georgia Bureau of Investigations on Panthersville Rd. We offer both conventional drive up and interior units as well as climate-controlled self-storage units to meet your needs and budget. Our facility is equipped with digital gate and camera technology. Call us today for specials!

I went online to purchase my storage unit. It was very easy. The storage was very clean. The next…read moreday I got a chance to talk to the manager about the cylinder lock, inwhich they had not drilled the holes for, because the units were brand new. He offered a refund, I said no, I would just like to have a lock. He gave me one and apologized for the inconvenience. Overall customer service was great.

Derrick was amazing. The storage is affordable and secure. I love that it is in a ac controlled…read moreenvironment.

The employees didn't wear masks but they were very friendly and assisted me with what I needed…read more There's no parking so you have to park on the side or right at the front of the store which is directly in front of a self service car wash so you should be mindful where you park.

I made some mistakes on my reservation that would've caused me to have to find another location…read more Raschel was happy to get me squared away and on the road for my one way trip to Chicago! Thank you again!

Top notch customer service with a smile! Clean facility and very knowledgeable about the facility…read moreand products offered. Highly recommend!

Great Staff. Clean and safe! Best one in the area! I…read morethought that I needed a large unit, but the staff help me find a better size. They saved me money.

This location is right off of Cobb drive between Cumberland and 285. Pleasant service but not cool…read morethat they leave for lunch and lock up and have people waiting. According to the lady they don't know what time they are going to lunch. Seems like that is more selfish than customer service oriented. Not a good way to run a business. So call first and check they are there. One poor man waited an hour and a half while paying the movers!! No bueno!!***while the manager wrote a comment below that unfortunately is not true. There was not a sign on the door and in fact I suggested there be one posted. It was longer than 20 minutes..I myself was there for longer than that... disappointing when people make excuses...instead of working on the opportunity to improve their services.

Very friendly people and 1/2 price for the first 2 months :-) the spaces are big and easy to…read moreaccess. I needed one big enough to store my convertible for the winter.

Malcolm is great with communicating with customers. Any issues get resolved with a clear, concise…read morepath to a resolution. He is also friendly, professional, and shows that he cares about the people who use or have used the facility. Hours are inconvenient, but it didn't affect me as much as others since my schedule is flexible. There is a gravel lot you can use for parking while using, or one of the loading bays.

I've had a unit for over 3 years with no issues, facility was clean. Since new management has taken…read moreover, my unit now has rodents.. RODENTS.... Over $8,000 worth of items ruined! The halls leading up to my unit smells like a bum is living there. Management is aware, was told "you never now who you're renting next to". If I was you, I'd find somewhere else to store your items. We are at a complete loss of all our items now. AND have to move the items out ourselves and dispose of them. This place went from 5 stars to -1 stars!