Have never been able to reach the site manager. Calls to main line did not work on two phones. Place is reasonably clean. They do not prorate if you end close out your unit early. read more

I wish I could leave a review with no stars. Do not ever rent from these guys. First, their website misinformed me that I could store a vehicle in the unit. When I got there, the manager informed me that the door is much smaller in width than the unit that said "drive-up access" and "vehicle storage" on the website. So I handed the keys back to the manager and said to cancel it. Well, he never did. A week later, it looked like the account was still active. I called customer service and after being transferred and cut off several times, they informed me that "unfortunately" they could not give me a refund for the months that were paid for. So after $500, I never used the space because of their inaccurate description. Manager at the facility was really nice, but their customer service (especially Brandy with a Y) was terrible!!! I'm not kidding that I've only gotten mad at a customer service person a few times ever in my life and this was one of them. She even said a customer service supervisor would call me back within 48 hours, and now it's 7 days later and I'm still waiting. I'm going to just call it a loss though, because I can't go through all that again. Ugh. Terrible isn't a harsh enough word. read more

I wish I could give this place negative 5 stars. A couple years ago, they started me off at $55/month and it's now up to $150/month. They just keep jacking up the prices. I emptied my storage (luckily my crawl space was recently sealed off) and closed my account today. To add a minor insult to injury, they take back my lock to repurpose, but would not give me a refund on it. I had spent $21, so it's not a big deal, but the principle of the thing. That's the point. This company has no principles. Unethical. Avoid. Avoid. Avoid. And when you do find a place, read the fine print better than I did. read more

I have had a horrible experience with the Public Storage Company on Jones Ferry Road in Carrboro. They do not return calls. I ended up taking them to small claims court in March 2024. I won my case. Soon after the district manager Kevin (who I faced in court) posted a negative review of me on my business web page (I guess this was some form of retaliation but it was highly unethical). Now they are not paying me for the money owed for the small claims court win. I no longer communicate with Kevin (a local manager) but now his boss Matt is also ghosting me. I would avoid this place and look elsewhere for your storage needs. read more

Antonio. Antonio. Antonio. I would give him a million stars if I was able to!!! It's been decades since I have met anyone in customer service, so kind, so generous, so patient as Antonio. He walked me through the entire process with so much knowledge, understanding of my needs and kindness in his demeanor. As a manager of any business - I would want Antonio leading my team!! He is hands down incredible !! I feel blessed to have met him and feel excited for all that choose to store at his location. I highly recommend him to all - He will make you feel welcomed !!! I can't say enough how grateful I am to Antonio!! read more

I would give them 0 if I could. Absolutely horrible company. First of all, all of my stuff had brown stains on it when I got it out of storage. Second of all the gates only open from 6-9pm. They should be 24 hours if I have a code. Also don't even think about making a mistake and forgetting to take your lock with you when you are leaving the storage unit. They will charge you the full month they do not give a single fudge about you as a person and blame it on "policy". Changing the dang policy then!! I literally CALLED THEM nov 30 and said I couldn't make it to the unit before 9pm to get my lock and asked the woman on the phone to note that I had left the unit so I wouldn't be charged for December. She never did. I was charged. Nobody cared. Also they're overpriced. read more

I can't say much for the storage unit itself bc I just got it, there was a dead roach and a few cobwebs, which I assume is par for the course with storage units, and otherwise it looked decent and clean. I can say that the manager Antonio was amazing and very helpful - he went out of his way (after hours when he was already on his way out for the day) to help me get my storage unit open when I couldn't figure it out myself and was very gracious in doing so. Customer service was great and much appreciated! read more

The district manager Kevin was super helpful today! Appreciate him! Awesome costumer service.

DO NOT STORE YOUR BELONGINS HERE , they have the worst customer service and my belongings were stolen ,when a thieves broke into the units on 09/05/2016 , my loss exceed $50,000.00 on expensive items and they as a partner a CHEAP AND THIEF INSURANCE WHICH ONE ALWAY PLAYS ALL KIND OF TRICKS TO STEAL your Claim, I called them SO MANY TIMES and they answer o return my calls, its almost 2 years and still i DONT KNOW THE STATUS OF MY CLAIM , Even when I only reported $,2400.00 because I tried to make easier and fast. got the low insurance because I never thought something like that , is going to happened to me here in Carrboro nc ( always is has been ranking safe and no crime at all) read more

I had previously had a good experience at this location, until very recently--now I can't see I would ever use Public Storage again. After no issues for months with my payment going through on auto pay, I received a call from them that I was past due, and they had assessed a 25% late fee on my unit. I called them back, and the woman just kept saying "well the computer says..." Frankly, I don't care what the computer said--they had an issue with my credit card they hadn't had for the previous 3 months, and charged me a 25% fee without ever alerting me there was an issue. This is after they raised my rent from 60.00 a month for a 5x10 to 114.00 a month after only 5 months..long enough to get settled in I guess? Horrible place, horrible company--avoid if at all possible. read more

Don't get the bad reviews for this place. This is my second year I'm using this location for summer storage. The $1 promotion only exists for some units at some times and is clearly marked online. There's no gotcha or gimmick as to which units qualify. After booking online, you go into the office on move in day, take 20 minutes to fill out paperwork and drive via golf cart to your unit. Scott has helped me both years and has been easy to work with and clear on pricing and any questions I have. Climate controlled units are in great shape and security seems fine--on-site office plus a coded gate plus your locked unit. I've never had a problem. Would absolutely use them again. read more

The manager is great but I did NOT appreciate having to buy THEIR specific lock. It's a lock that I will never use again. $20+ down the drain. Then North Carolina apparently requires that you have insurance on your goods. In our case, it's waste of $11 per month. read more

ANTONIO IS MY ANGEL!! He's been amazing and has helped my son during his campus move in and out! I can't say enough about this man! He has gone beyond to help out my son! His service is perfection and I just can't say enough about Antonio! PUBLIC STORAGE needs to promote him. Don't lose him because he's the gem in this store! And the crazy thing is that I've still not met the man since I'm up here in Jersey! read more

This is the worst place I ever stored my belongings at. They stole from me after they had a flood at their place. The flood ruined all my stuff and then they said that the insurance that they offered, to protect my belongings, didn't cover floods. I moved my stuff to Extra Space and that place is high where there will never be any floods. The worst part is that they stole from my unit while I was out of town during the flooding...and then they told me about it. read more

I was contacted by the district manager after writing my review. He was kind, apologized for my horrible experience, and offered me a discount on my next month. He also asked that I revise my review. I appreciate him reaching out and trying to rectify the situation, but frankly, based on the experience, I can only bump this up one star. There are too many fundamental flaws with their business model that prioritize profits over providing a good customer experience. - Customers are baited with a sign on the sidewalk in front of the building and plastered inside the building that advertises "$1 pays first month's rent". None of these offers were available when I inquired, yet they continued to place the signs out on the sidewalk. False advertising. - I paid for a 5x15 unit. I measured it and it's actually 5x13 which robs me of 10 square feet of space I paid for. The district manager said sizes were estimated. Given the close variance of some unit sizes and prices, this is unacceptable. If you offer 5x10 and 5x15 units yet sizes are estimated, how can you justify/calculate a price difference? More false advertising. - Agent on the phone told me I could use my own lock and made no mention of the use of proprietary core locks which PS sells for an additional $25. I've been using storage units for almost 20 years and this is the first and only time I've encountered a location that changed their entire door latch system to disallow the use of standard pad locks. Another profit-driven move by the company that provides nothing but inconvenience and added cost for the customer. Hidden fees. - Was assessed a $20 "paperwork fee". This is absurd. The price quoted for a unit should be the out-the-door price. More ridiculous hidden fees. - The agent at the store asked me if I had renter's insurance. I clearly said "YES". She asked for proof inferring that it was required in NC (it's not). I didn't have my insurance card on me. So she says she's going to sign me up for their insurance until I can prove I have my own. I stopped her and said "No." She giggled and said "Thought I might be able to get away with it." It would appear that agents are paid commission on insurance sales and use deceitful practices (implying that insurance is mandatory; it's not) to enroll customers. Between the bait-and-switch tactics and hidden fees, I can't rate this company as "good" no matter how many discounts they would offer me. The bottom line is you cannot walk out of this place without paying a MUCH higher cost than advertised and PS puts effort into concealing those costs until you are at the register, with a loaded moving vehicle in the parking lot. They know few people will walk out because they are stressed and tired and not willing to shop elsewhere at that point. It's a dishonest business model at best. read more

HORRIBLE PREDATORY PRACTICES!!! Seems their predatory business model is to lure in victims with low introductory prices. Afterward they raise rental prices at an alarming rate. Seems they calculate people would pay the increases versus the hassle of moving. For example, my rental prices increased twice in 2021 by a total of 20%. Not a single penny invested in the facility over years I rented. I rented from the location on Stickman Rd in Wake Forest NC for 7 years. Instead of valuing a long term customer, they abuse them with continual price increases - someone renting today gets a much lower rate than a long-term renter!! To top all this off, if you have an issue with billing, they guarantee you will never speak to a person that can make a decision. First inept office manager sends you to Customer Service that has no authority to make any decisions. If you press them enough, they will tell you to call the "District Sales Manager" (Michael) at 919-746-9879. All his calls go to an answering machine -- guess what, he never returns your call. I recommend you read the numerous reviews with 1 star, because they all highlight these same issues you can fully expect if renting from this "company"! read more

At first, this place seemed alright. The moving in process was fine. As others soon discovered, the $1 first month's rent is a joke, but oh well. After several months, we started to see the flaws of this location. First, the gate was often open when we drove by. If you want security, this is not the place. Next, the manager said there were carts available around the property to help with moving items in and out. There were no carts anywhere near my unit after the first move in day. And lastly, recently the ceilings have become covered in mold and mildew and the hallway to my unit reeks of urine. Disgusting. We're moving out today! read more

They advertise $1 first months rent, and of course we expected some fees on top of that. We called to reserve a unit and were told there was a $20 admin fee, making the first month $21 total for a 5'x5' unit, which seemed reasonable. We arrived to claim the unit and were told the first month would actually be $53, not the $21 we were initially quoted, due to additional charges for insurance. I think $32 for a month of insurance on a 5'x5' unit is RIDICULOUS, and was very angry that they had lied to us about the total cost for the first month over the phone. We ended up leaving and getting storage elsewhere. read more

While the employees working there are fine, this company raised my rental rate from $57 to $83 after only 6 months. Ridiculous. They also mislead you into thinking insurance on the unit is "required" by North Carolina (it is not, I asked my insurance agent.) As soon as I can get a truck to help me move, my stuff will be OUT OF THERE. read more

Jeffrey, the gentleman who manages this property, is wonderful. He was the highlight of our experience. Do not be fooled by the $1 first month special. It was $60, between needing to buy insurance they don't tell you about, a special kind of lock you'd never assume you'd need, and other taxes/fees. $60, not $1. It's false advertising in a pretty egregious way. Folks are vulnerable when they're moving. They show up with a moving truck full of stuff and it feels exhausting to turn around and go elsewhere. A company that preys on that vulnerability through false advertising is really alarming. We hope to only have our stuff there for one month, and strongly encourage you to not store your things there. Go elsewhere and research their business practices beforehand! read more

I needed a storage unit in a pinch after a roommate situation went bad. I had visited the Public Storage location on Jones Ferry first, and when they couldn't meet my needs, they alerted this location that I was on my way to ensure I could get taken care of. Needless to say, I wasn't in the best of moods when I entered the store because of my hectic situation, but Angel's sweet demeanor and helpfulness just lit up my day. She was such a treat and got me just what I needed. She explained everything so well and just like I was someone she had known all her life. It was awesome. Just be aware that the advertisement they have for the $1 first month is only for *certain* units, and usually they are so full that the units that qualify for that deal are already being used. read more

I was impressed with the cleanliness of the units, and the facility felt safe. While I was looking over units and their pricing, Miriam and Logan provided with amazing customer service. I will definitely recommend you guys to friends and family. read more

Perfect experience: professional, upbeat staff; very customer-service oriented; clean and well maintained. The prices here, too, are unbeatable. Happy to be renting here. read more

I wasn't looking to rent just yet but the manager still took the time to walk met through how the rental process works. He showed me a few different sized units and what their hold policy is. The property felt safe and secure with reasonable prices. I definitely plan on renting here in a few months. read more

Cherry was very helpful in setting me up in a unit! Friendly customer service and helped me find all of the information that I needed.

I have been at this storage unit for 4 years different units as I have moved both across the state and country over that time. The assistance that I received from Miriam far superseded any of the help I have gotten switching units over the other three times. The location is save and all the units I have used have been clean no bugs and in excellent condition. Some of the staff seems to not pick up or return calls which can be frustrating if your out of town but, again Miriam has picked up and returned every time she is working, if you can request her do it!! The location is great the price cannot be beat. I will continue to use and love this location!! read more

I found Scott to be helpful when I needed to switch storage units. I haven't had a bad experience with this site and have had a unit for four years. read more

We are moving into a smaller home, and need storage space, so we returned to Public Storage(had rented from them several years ago) The place has expanded and is clean, protected, everything you need. However the shining star there is Angel. We first met her several months ago, when we were looking for a storage unit. She went out of her way to show us around, opening different units. When we went back, she remembered us and gave good advice on unit to rent. We stopped by yesterday to see if a climate controlled unit had opened up. Agian, Angel welcomed us and looked for what we needed. She is a real jewel. jane and bill read more

Logan and Shelby were so helpful! I haven't moved in yet, so I can't speak just yet to my overall experience, but so far it's been great. Very quick and convenient. read more

Very friendly. Too friendly, in fact...I smell something fishy going on. Perhaps a murder investigation should go on? You can't be that nice without being a total psycho. Only time will tell I guess. Just a feeling read more

Rip off.......... Big multiple Banners "$1 for the first Month" but reply is "Sorry! there are limited storage and we are out of them???" Then why are the banners still there to dupe the new customers. Rip off .......... You have to buy there particular unique lock, as normal padlocks are not allowed. Rip off...... You have to buy insurance of course they have the form ready for you to buy it from them. Rip off.......... Price quoted by the reservation office sends you an email "Your moving cost is $xyz", but that is all a hype to get you to the location and then raise the price as you are there and stuck. So do not reserve online......... Talk to the property manager before even you Think About It. As the manager hikes the price (apparently manager makes profit of anything they can sell to you). It is like I said RIP OFF experience. I had no choice as I had to store the stuff and believed the email from the reservation, no time for me to shop around for another storage. Manager was happy to skin me, wanted me to buy Sofa Plastic covers to put it under the storage door to avoid insects from crawling in....... wanted me to buy boxes push push push..........Horrible experience. No corporate reply on any of my emails or complains. Proof of $1 deal they have a picture to evaluate right below stating $1 first month read more

I give FIVE STARS for Miriam, who helped me with an initial unit and then the transfer into a bigger unit when I realized I needed more space. She is very helpful, knowledgeable, and friendly. I've only been renting a short while so I can't speak to the whole experience. The reason for not giving more stars is that I think the place could use more lighting. I guess it depends on where your unit is located, though. read more

They force you to buy a lock from them and tell you if you lose the keys you will have to pay for a locksmith. When you finish with the unit they don't refund any of it. Liars. It figures, being a large corporation. These days all of them are fraudulent. read more