I've been using this storage facility for almost a year, and aside from the initial online sign‑up,…read moremy interactions with the management team--specifically Chelsea and her supervisor Terrence--have been very disappointing. Based on my experience, I would not recommend this location. Their approach to customer service and retention feels dismissive and unprofessional. Rates seem to increase arbitrarily, and there is no willingness to work with customers, even when the facility is not at full occupancy. It's frustrating to see a business risk losing a long‑term customer over a small amount, especially when maintaining relationships should be a priority. The staff has consistently come across as rude and unhelpful. While the building is climate‑controlled, it's far from high‑end. The carts are broken, the units are dark with no lighting, and overall, the facility lacks attention to customer experience. In short, the service and management have made this a disappointing place to store my belongings. After making a complaint to the district manager, it is evident that the rates are more important that customers and I will be removing my items asap. Seems like such a small thing to lose a customer over but in the end, it is all about perception and mine is that we are not valued.

I've used it for three years while son-in-law was in college. Safe and clean. Be careful how you…read morerent it because the price can go up once or twice a year if you're not careful.

I really like this facility. It's always well kept, clean, secure, no issues at all in that regard…read more There's two things I would recommend however. 1. I would recommend accessible bathrooms (if they're here there's nothing that's clearly labeled so that I've seen it - I've been here probably 100 times since 2024). 2. I would recommend adjusting the passcode so that instead of having to put in eight numbers and two special characters every time (every single time I walk in and out, I have to re-input my long passcode).. and I totally understand why the doors are closed so quickly but that becomes pretty tedious and annoying after 4 or 5 trips into the facility. I would suggest making an adjustment within the technology so that somehow an individual has maybe an hour of time, (or some amount of established window of time) that they can punch in possibly their own special (personal) pin like a 1234 (for example) over the next hour and that's affiliated with my account so I can access the entry easier. All I'm saying is at the end of the day punching in 2 special characters and eight numbers when the doors are only open for (maybe) 20 seconds (I timed it and it said 16 seconds but I'm thinking that's probably not accurate) or so, it's kind of annoying. But that's the only 2 critiques I've got, I definitely wouldn't go anywhere else for storage needs. I would be fully remiss not to mention (and I wish I knew her name off the top of my head) but the lady who manages this facility in Burlington, she's fantastic, I've been a customer for over a year and anytime I've spoken with her, she's always been super helpful kind/welcoming, I literally have no complaints there. She clearly cares about her role and this facility and that shines through very well, so great job! She's a womenfolk representative for extraspace storage, both as an employee and a representative for your brand.

Becky was very nice, understanding, and accommodating! I had gotten my storage unit online, but…read moredidn't realize it was on the second floor, and I had to use the elevator to get to it. After being stuck in many elevators, Becky assisted me in getting a ground floor storage unit. The facility is very clean and inviting. if you're in need of a rental, look no forward! Becky will help you with all of your needs!

My husband and I had a storage unit here for nearly two years. With a temperature control unit, we…read morenever worried about our belongings freezing or getting too hot. We loved the pass code protected gates and sensors on each door. We never worried about the items in our unit. The employees are all very friendly and helpful. I forgot to make a payment and received a phone call before they put a padlock on my unit. I was able to make the payment same day. They even waived the late fee(one waived late fee per year). If I ever need a storage unit again, this is where I will go.

From the owner: New extraordinary one-stop storage facility with unrivaled services and amenities. Visit us and you…read morewon't rent anywhere else. Storage Facility

Awesome owner who is very helpful. Very clean and safe. Has lots of options on size!!read more

During a recent move we decided to place the contents of our home in storage until we were situated…read morein our new location. South Side Storage was referred to us as a local owned and close location with secure grounds and climate controlled units. PERFECT! They had an area where you could store vehicles, and non-climate controlled units that offered dock (elevated) as well as drive up bays. The staff (family owned and operated) were pleasant, helpful and friendly. They showed me a VERY clean unit in a nearly new building to rent. If you are looking for storage needs in Mebane Don't sign a lease without at least checking with them!!!