I've been using this storage facility for almost a year, and aside from the initial online sign‑up,…read moremy interactions with the management team--specifically Chelsea and her supervisor Terrence--have been very disappointing. Based on my experience, I would not recommend this location. Their approach to customer service and retention feels dismissive and unprofessional. Rates seem to increase arbitrarily, and there is no willingness to work with customers, even when the facility is not at full occupancy. It's frustrating to see a business risk losing a long‑term customer over a small amount, especially when maintaining relationships should be a priority. The staff has consistently come across as rude and unhelpful. While the building is climate‑controlled, it's far from high‑end. The carts are broken, the units are dark with no lighting, and overall, the facility lacks attention to customer experience. In short, the service and management have made this a disappointing place to store my belongings. After making a complaint to the district manager, it is evident that the rates are more important that customers and I will be removing my items asap. Seems like such a small thing to lose a customer over but in the end, it is all about perception and mine is that we are not valued.

I've used it for three years while son-in-law was in college. Safe and clean. Be careful how you…read morerent it because the price can go up once or twice a year if you're not careful.

Loved the location of the storage garage since I'm a student at Elon! The unit was a perfect size…read morefor me and my friend to fit two tvs, storage bins, and a couch. It was so handy to store winter things over the summer so that traveling could be much easier and more convenient. Also, the move out process was so simple and took minutes to complete without any additional charges.

From the owner: At 10 Federal Storage, we believe everyone deserves exceptional self storage in Gibsonville. We…read moreunderstand the significance of taking the utmost care of your belongings. That's why we provide a wide range of tailored amenities and services to ensure your peace of mind. Our storage units in Gibsonville are convenient and highly secure, offering the ideal storage solution. 10 Federal Storage is committed to delivering spotless, move-in-ready units and unparalleled customer service as a locally owned and operated storage facility. We take pride in offering a seamless storage experience that surpasses your expectations. For assistance, call us during our Customer Support Hours: Mon-Fri: 8am-6pm, Sat: 10am-4pm, Sun: 10am-4pm, EST.

My experience with U-Store-It was absolutely great, they were very helpful and knowledgeable with…read moreinformation, which help me to make the right choice on my unit would recommend U-Store-It located 1226 S. Mebane St. Burlington, NC to everyone. Paulette 3/1/1012