I really like this facility. It's always well kept, clean, secure, no issues at all in that regard…read more There's two things I would recommend however. 1. I would recommend accessible bathrooms (if they're here there's nothing that's clearly labeled so that I've seen it - I've been here probably 100 times since 2024). 2. I would recommend adjusting the passcode so that instead of having to put in eight numbers and two special characters every time (every single time I walk in and out, I have to re-input my long passcode).. and I totally understand why the doors are closed so quickly but that becomes pretty tedious and annoying after 4 or 5 trips into the facility. I would suggest making an adjustment within the technology so that somehow an individual has maybe an hour of time, (or some amount of established window of time) that they can punch in possibly their own special (personal) pin like a 1234 (for example) over the next hour and that's affiliated with my account so I can access the entry easier. All I'm saying is at the end of the day punching in 2 special characters and eight numbers when the doors are only open for (maybe) 20 seconds (I timed it and it said 16 seconds but I'm thinking that's probably not accurate) or so, it's kind of annoying. But that's the only 2 critiques I've got, I definitely wouldn't go anywhere else for storage needs. I would be fully remiss not to mention (and I wish I knew her name off the top of my head) but the lady who manages this facility in Burlington, she's fantastic, I've been a customer for over a year and anytime I've spoken with her, she's always been super helpful kind/welcoming, I literally have no complaints there. She clearly cares about her role and this facility and that shines through very well, so great job! She's a womenfolk representative for extraspace storage, both as an employee and a representative for your brand.

Becky was very nice, understanding, and accommodating! I had gotten my storage unit online, but…read moredidn't realize it was on the second floor, and I had to use the elevator to get to it. After being stuck in many elevators, Becky assisted me in getting a ground floor storage unit. The facility is very clean and inviting. if you're in need of a rental, look no forward! Becky will help you with all of your needs!