**** SAFETY ISSUES AND ROBERY**** This location has…read morehomeless people living in the units. When you first move in they make it seem as if your things are safe then a few months or a year out issues develop. My unit was ROBBED and the lock was put back on the door. They claim that the cameras work but its a LIE. They rob random units as an inside job and decline the insurance you are forced to take when you sign the contract. On YouTube there are many people complaining about this very issue. BE CAREFUL Public Storage is at the TOP of the list of this. Declutter your home and only put furniture in these places This is a long list on YouTube showing Public Storage and other companies that scam customers while they pay for unit rent: https://www.youtube.com/results?search_query=storage+unit+burglary

There we go, new rent just raised again (averaging 3x / year so far) to $472/mo for a 7.5x10 sized…read morespade. If you're following at home I was at $256 just two years ago. That's an EIGHTY-FIVE PERCENT INCREASE in just two years. Beware, beware!! Not only can you pay a modest persons rent for a small space, you can also be accosted by people shooting up on your way in, fun!

What a HUGE relief that they sell U-Haul moving/storage items! All I needed was a mattress bag and…read morethe plastic cover for a sofa, but the U-Haul location nearby (N. Beacon St in Brighton) only had one. I didn't even know this was an option until I clicked on "locate nearby" and Watertown Self Storage popped up. Not only did they have what I needed (and picked up 30 minutes later) but to avoid the craziness at the N. Beacon St location is a relief. Watertown Self Storage is clean, organized and new; U-Haul is old, dirty and a hot mess. The 9 foot cargo van is also available for pick up here (and can be picked up during off hours!!!) and I have a tentative reservation for that later this month as well. Great find, right behind Target and parking right out front

Keep your receipt! Tried to return or exchange 1 unused wardrobe box (still sealed in packaging)…read morewith a different type of box. Girl working there was annoyed like I was asking for something out of the ordinary. I was hoping they had the ability to take back items of you bought them there with your credit card. Home Depot does, is only a few blocks away, and their moving supplies are a lot cheaper. Not sure why I bought boxes here in the first place.

My favorite part is when they promise you the promotional rate for 12 months but then only give it…read moreto you for three. Also, there are rats.

I moved and decided to get out of the expensive storage facility that I was using at Assembly Row…read more I looked around and Extra Space Storage had the best prices online as well as was very conveniently located. The manager is incredibly helpful and super nice. When I needed an extra storage location to put some items before moving into a new apartment, he gave me a second unit near my first and their first month free plan means I was lucky enough to use the facility for only the admin fees for a few weeks. Great facility, super friendly and helpful staff, and solid location.

I had a great experience with Yellowbrick, and I can't emphasize it more. I've kept my things in…read morestorage places outside of Boston for years now, but this past time I wanted something closer to the city, and I was only renting out for a month. They gave me a pretty good deal, if you're a student ask about special rates, and it was about the same rate as I had been paying. Another plus is that they'll let you use your own lock, which I've found to be rare in storage units, and the facilty is very clean, and I found it to be pretty well lit for a storage unit. Yellowbrick is in a narrow alley, and has multiple levels, however that wasn't too big of a hassle. The staff was always super friendly, especially Trevor, who ended up helping us back out of the ally in a big truck and stopped traffic for us too. If you do have a bigger vehicle definitely be aware that there could be some problems. When I was moving out of the storage unit I used their new delivery service. It was $90 but I found it to be worth every penny. They delivered to me on Labor Day, and generally seemed to be working that entire weekend and really flexible. The guys were very friendly, on time, and incredibly helpful. They were so wonderful, especially as I was all by myself trying to move a carload of stuff. If you're looking for storage near Boston, I would say this is a great bet.

This place is great…read more The place is clean, the prices are great, and the guys I dealt with (Tom and Fred) were very nice. I've read the negative reviews, and they are unjustified. I went there on a hot day and the inside was nice and cool. Is the entrance spacious? No, but that didn't stop me from comfortably driving a 10' U-Haul truck right up to the door. And when I had to back out, Tom was great about directing me and stopping the traffic on Harvard Ave. As for the hours, they are clearly stated on the company's website. If you are literate enough to write a review here, then you should have no problem reading the clearly printed hours on the website. Is this place ultra-modern? No. Are the insides of the storage bins well-lit? No. But neither of those things is incredibly important (unless you're planning on illegally living in the storage unit). I've stored stuff at other places such as Brighton Storage and the storage wasn't well-lit there either. I'm not so crazy about the paint flaking off the brick walls, but honestly, there is absolutely no need for there to be paint on the walls. It doesn't protect things any better (although, again, for those planning on illegally trying to live in a storage unit, it might make you feel more at home). The other thing is that after you finish dropping off your stuff, you can go to S&I (probably the greatest Thai restaurant in Boston) on Brighton Ave. and stuff yourself. And then you can grab some brews at the liquor store on the corner. I don't know who the owner is, but as far as I'm concerned, Tom should be getting paid more. That guy turned an incredibly hectic and stress-filled day into something a lot less so. Great job!

This storage facility has been absolutely fine to have as a back up for holding large items. Not…read moresure why they decided to hire a rude and condescending person by the name of Richard. If you are late with your payment, prepare for the judgment and doggery as he is so much better than you, the actual customer that pays for him to eat. Wouldn't recommend to anyone. Two days after making full payment and still no access to my unit. Couldn't be paid to deal with Richard again. Today, he took screenshots of my personal information from the company terminal. Referred to DHS.

The service was great. The quality and cleanliness of the space was as described and the access to…read morethe storage area was easier than expected for a city storage space.

This place is awesome. Well organized and clean. Office manager was very helpful and specific on…read morewhat we were getting and how it worked and how billing was handled and when. She gave us several options on sizes and showed us the differences. We never have problems getting our massive amounts of stuff to the second floor. We love the security and controlled climate. Would recommend certainly.

excellent customer service Aelsom answered all my questions plus gave info on what I neededread more

I thought I remembered hiring Michael's for our last move 16 years ago, and for a workplace move…read moretoo. So I called again! As expected, they were easy to work with, pleasant all around from the texts to the phone to the muscle! Three nice guys showed up. We weren't even done packing yet, which they took in stride, and helped us wrap, box and tape like champs. They even had to take some big items out the back way and hoist them over the 2nd floor railing! In the new place, they positioned our rugs, and our sofa and desks, even assembled our Sleep Number bed and adjusted the setting. They are VERY experienced in all things! And only one item broke, and it was too easy to break, and will be good as new with some Crazy Glue. I hope we don't have to move again anytime soon (knock wood!) but if we do, I know who to call!

The movers were friendly and quick, but unfortunately after the move i noticed some of my furniture…read morehad damage. Communication with the office staff was prompt leading up to the move, but once I reported the damage and submitted a claim after the move that communication fizzled out. It has now been months since I submitted my claim along with all the requested paperwork and photos, and I still haven't received a response from whatever random insurance company they use. It's extremely frustrating to pay a lot of money for a service, have expensive belongings damaged, and then be left without any resolution. I did a lot of research when choosing a moving company and felt that I could trust their current ratings. I'm so disappointed with how all of this was handled and I would recommend going with another moving company.

I rented here from 2018 until 2021, and the Managers changed but all of them were kind and…read morerespectful. I needed more space during that time and they were quite full but they did manage to find me the right size space that fit into my budget. They didn't have any discounts to offer, but the value of the spaces I rented was well worth it. I had also rented U-Haul trucks when they used to have them. They don't have them anymore, but my experience with their trucks was seamless and easy. I was able to get all my stuff moved in and the truck returned in one day. This Storage Facility is the best one I have ever been the customer of.

We recently rented a storage unit at the Post Office Rd. location to clear some space at home. I…read morefound the facility clean with good climate control. The building was secure and there were cameras everywhere. Driving around it and parking were easy, and the units are relatively easy to find. The GM, Laura, gave me a tour and helped me pick the right size unit for me (a smaller one). Laura also made sure I had no trouble getting in the building with my personal security code. Signing the agreement was quick and easy and Laura was patient and knowledgeable, answering all my questions. I'll update this again after my lease term is up, but I don't anticipate any problems based on what I saw.