Tommie was a fantastic help to us at 4:30pm on a Saturday. He had a positive attitude even 30 minutes before closing while setting up a new rental. Tommie was efficient at getting us set up and on our way. He was honest and very pleasant to work with. Thanks Tommie! read more

Last of several comments on public storage facility with Tommie as manager. We have finally moved & were extremely pleased with Tommie Jackson's service. Always helpful & courteous. Hopefully we will not need to move again but if we do hope to find another public storage facility with same management personnel as Tommie. read more

Tommie has provided excellent service and has made my day. Definitely a purple cow here at public storage!!

Great experience getting set up. Easy to reserve online. Tommie explained everything really well. He also showed me several options to get me in the right price range and space. There is a required insurance coverage monthly payment, so keep that in mind when looking at their prices. read more

Getting a storage unit isn't on the top of my favorite things to do list, but I couldn't have been more pleased than I was today. Lorenzo showed us two units and was keeping our budget in mind. Then as my husband and I were talking about temperature control and if it would be needed I made the comment "well that's probably more expensive". Lorenzo jumped in and said "actually not always, there's another Public Storage just up the way that is comparable in price". We went back to the office where he and Tommie got us set up with a temperature controlled unit under our budget. Couldn't be happier and we were in and out of there in 20 min. Thanks guys and GO COWBOYS! :) read more

I needed to store a cargo trailer. Tommie helped me out. I've used a couple of Public Storage facilities, and other storage facilities, in different states. I chose this place based on price. read more

Tracey helped us get set up with a storage unit. She was very helpful and polite. Gave us a tour of the facility, informed us of how the pricing breakdown worked and why certain units cost more than others. She also helped us get the lowest price possible by reserving online rather on the phone. She eased our mind about the security of the location and some of the modifications they have invested in over the past couple years to ensure the safety of the tenants. It was an overall very good experience. I would recommend to anyone. read more

I have rented here a few years back and I was quite pleased with the security and Management. If fact the same Gentleman is still managing and treats customers with Great Respect & Courtesy. He is very helpful explains the details & shows you everything you need to know to make things easy. Excellent Manager, worth his weight in GOLD. read more

Tommie & his staff were AWESOME to deal with as well as making things seamless. Hours are very accommodating as well as keeping a very clean facility. Anything that came up the staff was very helpful & friendly. If needing Storage space in the NW Austin area..Tommie & his Public Storage location (#23709) Are the first place I'd recommend. read more

Fabulous, attentive service from Tommie & Robin!

Robin and Tommie are the nicest people I've met. This is my second time at this location and both remembered me by name. Everything was ready to go before I got here, so signing papers was a breeze. Thanks guys! read more

Thank you for helping us upgrade and being patient!!! Everyone there has been very helpful!! I have been a tenant for 3 years and appreciate the updates and communication on the very rare times there have been any problems. I highly recommend this location. I was especially impressed with the follow up call upon our transfer. read more

Tommie is always very polite and helpful. I have had multiple units in austi and this is a awesome hidden gem. No break ins or anything to worry about! I highly recommend this location to anyone needing a unit. Tommie is a awesome purple cow!! read more

I'm back with an update because I needed to upgrade to a larger unit. Tommie and team came through with prompt and courteous service. I went from my old unit to the new one in a day. The ease and comfort of doing business here is what kept me from looking somewhere else due to some special needs. I wish more businesses offered what the great folks at this location offer to their customers. Keep up the good work! read more

I needed a storage unit ASAP after my office flooded. Tommie at the Research PS location was able to get me into exactly what I needed-- a great big unit. He is such a nice man and very competent. read more

Very impressed with Tommie the manager. We came looking for a bigger unit at a promotional price we didn't qualify for (as we were existing customers at another PS facility), but he was friendly and took the time to show us several units and find the size we needed at a reasonable price. I think the on-site manager is the biggest overall part of keeping a storage facility clean and safe and he impressed me here. This location is nice and easy to get in and out of once you know where you are going. read more

Tommie, the manager, was very friendly, knowledgeable and helpful during the rental process. Did not try to "up sell " no pressure. Enjoyable experience. Honored the online discount rate versus walk uprate, one of main reasons chose the property, ($19/month), which is exactly what the website indicated. Every little bit helps: - ) read more

Great customer service. Was having a pretty bad day but they made the prices quick and easy, very low hassle. Got in, everything was ready, they explained everything on the papers. Made the experience much easier to deal with. read more

In two years I've only been here a few times but the service has always been out of this world. The manager on site Tommie will help you with any and everything you need; it's no wonder he always gets top rewards for customer service and satisfaction. That's Tommie with an ie. I can't believe I'm saying this but it actually makes me not resent the money I pay for the storage unit every month. read more

Very disappointed with their policy and seemingly sense of urgency to "shake you down" for every penny. I tried to be out by the third of the month and even pay for the three days late. If I didn't pay, in full, for the entire month I wouldn't be able to get my stuff out. I've used them twice in the last three years. Always paid and rarely used my storage. Overall I've been a client 23 out of 35 months. If it wasn't for tommy being such a nice guy I'd give one start review read more

Tommie had a very friendly attitude and helped me figure out what size storage unit would be right for my needs. Excellent service and peace of mind :) read more

So far I've had a very good experience with Public Storage. I needed a storage unit for about a month and was able to take advantage of the winter 1/2 off special. It was the best deal I found in the area for a 10x10 unit. It was quick and easy to rent a unit thanks to the staff. read more

Tommie and Angela were real helpful finding what we needed. Even if they kept us in the sun for a while :)

I had a very good experience dealing with Tommie when downsizing my storage unit. He was extremely helpful getting me set up with the smaller unit and he even helped me out by lending me a cart, so the transfer wouldn't be as painful. I had my stuff at Public Storage for about a year prior to the unit move and never had a problem. The only downside is, that should you lose your keys (as I unfortunately did), they don't have anybody on site who can open the storage unit for you. You will have to wait for up to a month until their central locksmith pays a visit to their facility and cuts the lock. In my case, since I needed access sooner, I had to pay a locksmith to open the unit for me, which was about 60 dollars. So... if you rent a unit here... make sure to keep track of your keys. read more

Talked to a man named Tommy and he was very nice and helpful. Talked me through the steps of checking, paying, etc. The $1 pro rate is a great offer so if other college kids in Austin need a storage unit get them now! read more

Tommy is very helpful in all aspects of his job. A very friendly people person. Thought some maintainence on some of the doors could be used, overall a great location. Great to to Tommy and his whole staff. Keep up the good work.... read more

Mr. Tommie was very nice and helpful .after a long day of run arounds with other storage facilities. i was able to get a storage unit that i liked.the same day at a reasonable price. Location is great and easy to get to.. gate codes work and easy to get to your unit without any hassles. .. i would defiantly recommend this public storage facility. . And would rent here again read more

The staff has been very courteous and prompt to help me. Our storage unit was clean and dry. I recommend this location.

Professionally managed. Tommie provides exceptional customer service. He is very courteous and helpful. I am confident that my unit is secure. Thank you, Tommie! and all of the staff at Public Storage at 9205 Research. read more

If you don't mind no climate control, this is the place! Best prices around by far! Tommie was the manager who helped me, couldn't be easier. The storage unit was clean and dry, easy to get in and out, LOVED IT! read more

This was has great storage and big enough for items. The inside of the storage unit is very clean and my large items stayed nice and clean for the six months that they were stored. read more

I have yet to rent a storage unit from this property, but their customer service thus far has been fantastic. Tommy was more than willing to answer all of my questions and offer suggestions for which units would be best suited for my needs, etc. If I decide to rent a unit for my belongings, it will definitely be through these folks! read more

I had a quick and good setup experience and the facility was in great shape. Tanya did a good job.

Both times I have gone into the office, Tommie has helped me. He knows all the answers and even a few questions I had not thought of! I watched him in action training a new employee - this location has amazing service and will continue to have amazing service as long as Tommie runs the place. Thanks Tommie! read more

I most say that for the 2 years I was there Mr. Tommie the manager went above and beyond to answer questions and to get me (always ) the best deal for my money. Tommie is a great guy to deal with. read more

Tommie was a huge help! Great customer service, you can tell they really care there.

I used this place for more than a decade but would not recommend it at all. (Yeah, I know...) It used to be cheap and once the crap was in there, it takes a lot to get it out. Read the contract very very carefully and do not expect to get any refund for any part of a month, even if you are moving out on the first or second day of the month. If you need to talk with management or Public Storage nationally, forget it. They are nasty. Bottom line--if you need something very short term and don't care about service or quality, it might be worth a look. But one can do a lot better elsewhere. read more

Had a good experience with Public Storage, moved out recently and the process was quick and painless. Tommie was very helpful, advising on how moving out sooner could mean just paying for the first few days of December as opposed to paying for the full month if I were to wait a couple of more days. read more

The Public Storage website quoted me a price. I get a confirmation email from PS and a phone call from Tracy at PS confirming that price. Then, I get a call from Tommie who says he's the property manager telling me it's actually going to be $10 more a month than I was quoted. I'm not sure how he has the power to override the PS prices. Fine, I'll still do it. When I get there, he tells me I can't use my own lock even though it's from PS because they don't use those anymore. However, I see all types of locks on different units. We go to see the unit and it has obvious rodent droppings along the walls and damage to the walls. There was also a package of rat poison just laying on the bottom of the unit. Tommie said they put that in all units, but I've rented an outdoor unit at PS before and there was no rat poison in my unit. We decided not to rent there. After attempting to rent at other PS locations and the information on availability being messed up, we decided to give up on them and go with a different company completely. read more