Public storage as always been my go to for storage space. But this time the lack proper cust service was the reason Ii had to cancel my contract one day after signing it. I had an issue and some questions about the space, so I called nd since nobody was available to speak with at the time I requested a callback, nobody even thought about calling back, even after 2 days of requesting a callback, still no callback, this was red flag, so I canceled my contract public storage for the time ever, they never even called with the customary follow up for a new rental, so I literally have not spoken to one person in that since my initil signup. You have now opened me as a FORMER customer up to Cubesmart who at least showed the standard and much better customer service at least at that store. This store failed to do basic good business practice. Its a downtown store so they have probably gotten comfortable with lack of customer service because they don't have to worry about foot traffic, but this is one foot that won't traffic into this store ever. read more

I want to shout out Courtney she is very helpful and understanding and a ball of sunshine. I've had this storage for 2 years, hours of operation and the garbage being locked are the only issues I've ever had and they other 2 female workers if they are still there. read more

I put my storage in public storage over a year ago I started paying one hundred fifty dollars a month it rose to over 250 dollars a month they let me pay some on it took the PAYMENT A week after taking it they sold the contents for 50 dollars the bass guitar in cover was worth more they said I still have to pay will never go here again some things was special read more

The access hours are horrible. The amount of times i have to put in my code, horrible. The smell, horrible. But at least they painted the outside ? Update: they're not even open the hours they say they're open and not none of us that have been here waiting can get to our unit. read more

This experience was awful. I moved my things in and a woman named Kesha who worked in the office was complaining about me holding the double doors open to get in the unit. I came back 2 days later to move my stuff out of storage and all of a sudden a mistake was made and my unit had a notice to vacate that wasn't given permission by me, and my key code was terminated. I had to go back in the office to get a new key code to get in. Kesha denied doing so but she was the only person working that day. I believe she did so out of spite. Also the unit's are full of roaches. I will never go back here again. read more

Public Storage - Roaches - Self Storage Near Me - Atlanta, Georgia

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I had never used a storage unit before going to Public Storage. The employees are really helpful and just when you think there isnt anyone to help me. Someone pops up and help with whatever you need. I like it. read more

The worst experience EVER! The price you are quoted is not what you end up paying, that's first. Plus they have different type of lock for their storage units and you have to pay an extra $20 for their lock. I did all that. While waiting they were giving away ppl's storage left and right. Fast forward to me moving out. I hired movers to move my things out. Went to the store to get them a cool drink and when I came back they were finished. Later I got a call from Public Storage asking if I was done renting the unit. I told them I would be up there in an hour. The lady on the phone was so adamant about me not returning. I found that odd. A few hours later I realized things are missing. So I called the moving company. They call and speak with Jasmine and she tells them my items are still there. He gets there and all of sudden the items are gone!!! I call to inquire where my stuff went that fast. She goes on and on about nothing. There was another young lady in the background with a side bar conversation and laughing. I let Jasmine know that I could hear all of it. Called their District Manager and he had someone to call me back hours later. I'm currently here with the police for them to review the tape to see who walked off with my items. While the police and I are waiting Jasmine has friends in the office. On the way out, her little hood rat friends say, "Don't nobody got her lil chair and stuff. She know don't nobody want her stuff!" Mind you I don't know this little rift raft to begin with and I'm baffled as to why she's even commenting when no one ever said anything to her. Don't bother renting here! They are super rude and lack professionalism. There's another storage up the street, you might have better luck with that one! read more

There is a foul odor once you enter the lobby and elevators. Once on the floors it is excessively hot but clean and free of odor. I really do not feel comfortable storing my shoes. I'm really taking a chance on storing my other items. I had to buy moisture eliminator pods to place throughout my unit. Overall it. is a storage control unit but toooooo hot even if it's winter. read more

We were assisted by Taylor and Cherelle in setting up our storage agreement. Whenever we visit the office, they are always helpful and greet us warmly. The storage facility is perhaps the most secure that we've used in that it requires a unique code for each customer at the gate, the building, and even for usage of the elevators. Being in the city, this particular Public Storage facility has multiple employees on duty daily. They seem to work to well together, and we appreciate how clean they keep not only the office, but all areas of the storage facility. Thank you. read more

I did my reservation online, which made the process so much more easier. When I arrived at the unit, I was pleasantly surprised to find it indoors, clean, AND air conditioned! My only con was when opening the unit, the door wouldn't stay up but just rolled and slammed back down on its on. so I either have to have someone hold it or prop it open with something. Other then that customer service were helpful, nice, and I appreciate each one of them! Thanks!! read more

We needed a small unit to store items for staging to sell our home. We only used the unit for about 45 days, but all of the representatives at this location are outstanding, very nice and easy to work with. Diane, Jasmine, and Taylor take pride in their work and display exceptional customer service -- we had a flawless experience at this location. read more

Ive been here a while & its my own fault for not moving out when my unit was broke into & had my sneakers stolen. No help from management whatsoever. But later when they changed all the locks (without my consent) & then CHARGED me for the lock, i am moving out. The GM also is hard to reach & made arrangements to cut my lock, i asked to be present, we agreed, and then he just cut it without letting me know. Rent at your own risk. read more

Clean, convenient storage. No problems other than finding lots of debris and nails in the parking lot. Avoid busy times to be able to use their dolly carts. Everything was safe and secure. Staff friendly. Pricing fair. You get to keep the lock when you leave. Can be used again next visit for a discount. read more

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I'd give Public Storage 5 stars but Donzel (I think that's her last name?) gets a 1 star. First off, purchasing insurance is not mandatory and Donzel said I "had" to purchase insurance and the public storage lock (you can buy a cheaper lock on Amazon or Walmart). She tried to rush me through the process and make more money off of me. I had to rush back to work and ended up getting my money back through the district manager and headed up the street to the Howell Mill Public Storage location where I worked with Jacqueline who was honest, patient, and trustworthy. I had a great experience there. read more

The customer service at this location was phenomenal! Everyone of the ladies were professional, friendly, and cordial. Cherrell was my personal representative and she took extra time explaining each one of the documents, prices and rules of the premises. Thank oh Cherrell for allowing me to make an informed decision about a storage location for my belongings. You are truly a wonderful person! read more

This place isn't terrible! And that's the only reason I went with them. I originally planned to take my business to a cheaper solution than Public Storage but I was displeased with the hours I would be able to access my belongings so I traveled here. The customer service is awesome. The young woman that went through everything with me made sure I knew and understood everything and the person she was training seemed cool too. The place is low temperature and very clean. The only issue I have is the fact that they wait until the end to tell you about the extra fees and MANDATORY INSURANCE which I wish I knew about beforehand when I was getting quoted prices. Besides that, amazing place and for the money you're getting a pretty good buy. Interesting area but tucked away enough that you don't fear for security as you load or unload. read more

At first I was impressed with this storage space because it had all the basic elements I needed. However, once I started moving my stuff in I realized the entire place is heavily filled with smoke smell from other people stuff. Today I just found out that they increased my rate randomly by $20 a month. I called and they said that this was in the contract and they do this every six months. I feel like this is a gimmick just to get your stuff there and then keep raising the fee. read more

Visit Melissa at this location. She was absolutely phenomenal! Her knowledge of the business, ability to relate to customer needs and assess their load to recommend the appropriate size unit was invaluable. She demonstrated care & concern for each customers situation. She helped make this move a little less stressful. Thank you Melissa! read more

Arlisa was awesome! Very attentive and answered all of my questions, she made this transition very smooth for me! Thank you.

Jasmine helped me with my last minute move -in! This location Ive used for storage several times and I am pleased!

Melissa was very helpful and friendly. I reserved my unit online and she went over everything with me and made sure I understood all of the terms and conditions. She made me feel at home and welcomed. I would definitely recommend her to everyone. read more

Jemila was extremely professional and very consistent. She was very informative and just simply knew her stuff! Thank you for your great and fast service! read more

The $1 first month rental is jacked up with an admin fee ($24), mandatory lock ($19) and mandatory monthly insurance ($11) to $54.00 and have to wait hours to get a cart. read more

Even though they did not communicate with us that we needed to take our lock off and charged us $88... Melissa was a great help and helped us get $20 waived off the total read more

I had to report them to the BBB because the employees stated I was sleeping in the storage. I have high blood pressure and was feeling light headed so I covered up because it was cold and laid down waiting for it to pass. Before 5 minutes pass, they was at the door talking about I can not live in the storage room. I tried to explain but the attacked me like I just rob the place. Now, they trying to embarrass me in front of the whole staff. I never experienced anything like this. I hope they got what they was trying to accomplish. read more

So my initial review of this place was good, the move in process. Now that I have been in the unit for two months. There are some hiccups that need to be noted. When I initially set up the unit I asked for the card I used to be added to the auto pay. It wasn't. In the month of June I get a late notice email. I go there get it squared away, so I think. No, in July I get yet another late notice. They didn't add the card to auto pay. Now I am stuck with a 20$ late fee. The person on the phone says "you could have added it yourself online". I am done here. I will be moving my stuff out this month. I can't with the lack of concern, they could have told me this in the beginning. I am simply going to have my items moved to another place. I am simply disappointed because I have used Public Storage in other states and never had an issue or concern. read more

I had a great experience at Public Storage store #25784. Brenea Smith was very pleasant, helpful and knowledgeable. The storage unit was clean and exactly what I expected. I am pleased! read more

DO NOT RENT FROM THEM!!!! My absolute worst experience at any storage company whatsoever! First things were ok . They had some promo about $1 first months rent. Seems easy but don't fall for it. They came back & charged so many new start up fees. I ended up paying close to $100 for my first month . if you are ever late , they tax out the ass. Also they force you to pay for monthly insurance (another gig to gain them more money). They went up on my monthly storage bill & didnt even tell me. They are very expensive... At this location. The location on bolton rd. Would have charged me $50 less monthly for the exact same size unit ! I had uhaul public storage before . Soo much more cheaper . About $80-$100 a month to be exact ! After the 20th if your high ass bill isnt paid n full. they will cut your lock and when ur bill is finally completely paid. You have to go purchase a new one. Extra $25 for them! They dont care about billing arrangements. They suck! read more

Jasmine did a great job in recommending supplies I needed; and the site feels more secure and clean than others I've been to.

When moving into the storage unit, the elevator broke down and the gate locked and no one could enter or exit; we were stuck inside. I hired movers and the extended time extended my bill. In fact, it was individuals who were with me who got the gate to open so that everyone could leave the property. Fast forwarding past the move in experience (things happen)- there were many changes made within the year I rented a storage from PS; however, many of those changes did not consider the customer. The worst change was the access hours. Ending access at 6PM on a weekday is extremely inconsiderate, when most of America works 9-5. There was no communication sent to customers regarding this new change. The positioning of the keypads were also inconvenient; one had to get out of his car to enter or exit the gate. The company also reserves the right to increase monthly rent at any time and without proper notice. Although the Property Manager's professionalism was rated neutral, that's only because I am unaware of who the property manager is. However; the staff of this particular location was unprofessional in many ways. There often would be time where no one would answer the phone after I've called for hours. The overall experience was not a pleasant one. read more

Ms. Jemila and Ms. Shanqua are beautiful young ladies who are extremely helpful and they are very knowledgeable about the company. The location is 6 miles away but it is worth the drive. Quite and clean environment. read more

Great storage unit, prices are great but prices are cheaper online. I recommend everyone reserve their unit online to save on the monthly rate. It is clean, safe and very close to the AUC which is great for students to store their belongings over the summer. read more

I want to say Thank you to Jemila for all your professionalism throughout the months. Went in to ask about what needed to be done as far ase moving out next month. glad to see her back from her time away. While away I had to deal with bad attitudes by her help and the building was just disgusting. But since she has been back the store is clean she always greets with a smile and actually do everything she can to help. I really recommend that her help is coached up or replaced. The young ladies that are the help need to leave their attitudes at home and learn to be professional. Walked in today and Jamila was handling two customers and the young man was not attempting to help. Need more customer service aware employees. I wish Jemila the best and def recommend Public Storage at this store as long as she is the manager! read more

This is not my first experience with Public Storage, and it is also not my best. Customers are constantly leaving trash/furniture in hallways when they're not blocking the entrance or elevator while moving in/out of facility. Also, one day going to my unit , a manager was showing a unit space to a customer (unit space was along the path I have to take to my unit) whom stared at me distastefully when I said excuse me as she and what looked to be her son stood in the middle and on the opposite side of the of hallway of her prospective unit. NEITHER OF THEM MOVED NOR DID THE MANAGER ASK THEM AFTER I SAID EXCUSE ME TWICE. I had to walk through them. The floors are not mopped frequently and if you go early morning or just before gate access deadline somebody who doesn't have a storage is there by the door waiting for you to enter access code to involuntarily let them in.The proximity to downtown is the reason I came to this location, however with the lack of people skills by management along with aforementioned trials has me contemplating elsewhere. read more