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    Extra Space Storage

    3.0 (33 reviews)
    Closed 6:00 am - 10:00 pm

    Services - Extra Space Storage

    Self storage

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    Ray B.

    We were planning to be great, long-term, tenants at this neighborhood Extra Space Storage on Edgewood. As soon as our payment was drafted for our 3rd month, we received a postcard notice that rent was increasing by 80%. They baited us with an enticing $118/mo rental agreement, then after just two months they almost doubled the rent to $211/mo due to "market conditions." We were completely in SHOCK when we saw the postcard. My heart breaks for others who may fall victim to such a scam as this (a true "bait-and-switch") who won't have the time or resources to handle vacating and finding a new storage facility that has better business ethics and practices. Someone who doesn't promptly check his/her mail, or anyone could easily overlook a "notice" like this (that honestly looks like a piece of junk mail) and then SURPRISE your credit card is suddenly charged double and you have nowhere else to go. I contacted the manager (Karen) at the branch and spoke in a very calm manner, explained that I was confused, honestly thought this must be a mistake. We've barely been customers for 3 months, how could "market conditions" almost double in just two months? The manager offered to send a note to corporate to request a 50% increase instead of 80%. I was blown away at the audacity of that statement and those numbers. I decided to end the relationship immediately. I could understand a 5-10% market increase after a length of time, say 6 months or a year, preferably. But 80% increase? Almost $100 more per month? After just 3 months of rent has been paid? You've lost your mind. The manager reminded me on the phone that their lease terms "say there will be rent increases as market adjustments are needed." And she's right about that. That is indeed in there. And I certainly agreed to those terms. But who would have ever thought such a thing would occur this quickly or dramatically. So let this review serve as my warning to others: Renter Beware -- This facility will hook you with a reasonable rate, DOUBLE it on you after two months, and then pray you overlook their little postcard, or don't have the time/energy to save yourself from their scheme. In the interest of justice, as a resolution, I've now devoted more time and resources to move-out before the next billing date - simply on a matter of principle. I've rented a truck and secured an identical unit at a neighboring facility for $108/mo - and locked in that rate for one year. This will never happen to my family again. I will not allow Extra Space to take another dollar from us. Lastly, I stress that the issue is not wholly focused on the pricing, but more so simply an issue of ethics -- treating others how you want to be treated, and doing business (earning profits) in a fair and honest way. Nothing about this experience has been honest or ethical. In my family, we only do business with people we know, like, or trust. You must fall in to one of those three categories. Extra Space Storage is none of those. At a corporate level, they are bad people. At a local level, they are bad people. To Extra Space Storage we say: Good luck renting our old space for $211 in the current "market conditions". Across the street it's just $108. I also see the unit currently advertised for $126 online. Wow! Funny how that works. Better luck next time with your business principals. We're out. And we won.

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    11 months ago

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    1 month ago

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    5 months ago

    Raw sewage extra space storage! Units flooded get your stuff out now. No one called us!

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    3 years ago

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    4 years ago

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    9 years ago

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    3 years ago

    Raised the rent by $80 with no notice. Doesn't seem legal to me. They don't care. Canceling and never returning.

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    5 years ago

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    Review Highlights - Extra Space Storage

    From the initial call to the main number down to the first class care provided by Joe upon our arrival.

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    Extra Space Storage - selfstorage - Updated May 2026

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