DO NOT TRUST THIS COMPANY!!!! PRICE GAUGING AND UNETHICAL PRACTICES!!! I READ reviews for this company on another site that turned out to be fraudulent, so I decided to add them on Yelp. All the positive reviews are on the same dates. Also, the influx of positive reviews come after a bad review is left. Major red flag that I wish i would've noticed before i gave them my money.
Furthermore, this company is located in Pakistan, not Irvine, CA. The address listed in there profile is to a virtual office they pay $25/month for. The lies start before you even pick up the phone to call them!
Now on to my experience with Emenac. It starts off great and they're beyond accommodating BEFORE they have your money. I chose to use them because they claim to be based in the US, however, they are not. They have a business address here, but they are in Pakistan, the person you're working with is in Pakistan and the products are shipped from Pakistan. Because I didn't want to deal with importing from China, I assumed a US company would be my best bet. They claim to be in US, but are not. They claim free shipping, but you'd still be paying half what they quote you for production and importing from China. They also try to discourage you from ordering samples with ridiculous sample costs so that you end up stuck with a subpar product. I found this out after the fact. I should have done my due diligence, and i hope i can encourage someone else to do theirs.
So, I agree to a price with them for custom shipping boxes, send them my artwork and then I ask them to hold off on shipping until I get my new artwork. They agreed and had no issues with this. They told me they had not started printing my boxes. Once i receive my updated artwork for the 2 boxes i already ordered and asked them for quotes on 4 additional boxes, this is where all the problems started. I'd received an email from them for 25% off boxes that i forwarded to my representative and informed her i'd like to apply this to my additional 4 boxes i want to add to my order. She came back with prices that were way higher than my first quotes. I asked her about the 25% off and she said the email should have said 2 - 25% off. 2%???? REALLY?! What am i going to do with 2%?! And even still, why are the prices HIGHER you've applied a 2% discount? She said the 25% was a marketing error, and i informed her that good customer service would be to honor that error. She refused and i moved on from that issue. So once i realized that the boxes they were going to print for me would not match my other boxes, I decided to get other products from them. I requested quotes, received there ridiculous prices, and was still going to move forward instead of requesting a refund. I requested custom rigid set up gift boxes that they claimed they could do, agreed to their gauged prices, but once they sent me pictures of samples i saw it wasn't what i requested. They tried to convince me the boxes would be nice and just fine. For $5/box, it needs to be what i want! So i follow up to see if this is something they can produce, and they tell me they can but i need to increase my minimums and now the price is $10 - $15. They literally make stuff up as they go. How can the price be $10 - 15 when you have the measurements? That's a big difference in price per box. So now i need to order $15,000 in gift boxes or you won't print them? The same box is $6/box elsewhere. So at this point, I'd had it with the ridiculous antics. It's clear they have no desire to do the right thing by their customers. I requested a refund and then they tell me they have to see how much costs were incurred from the initial boxes that i cancelled printing on. Earlier they'd told me they didn't start printing, and now all of a sudden they incurred costs. So I'm supposed to wait for them to make up some numbers so that they can keep all my money instead of refunding me??? What a joke!
They don't respond to emails once they have your money. I have to call them to follow up on everything. Every time i call, the representative (now I'm working with 2 different people), are out to lunch. No matter what time of day, they're out to lunch or just back from lunch so this is their excuse for not getting back to you. Once i called the rep was out to lunch and 4 hours later the same day she's on her way to lunch...what?! Keep your lies together!
Furthermore, they are very vague on the shipped and to your door date. They don't want to tell you they're in Pakistan, so they claim it gets to you in 7 - 9 days. That's actually when it's shipped from Pakistan. That's not when it will arrive to you.
Also, you can't file a complaint with the BBB because they're not based in the US.
Some companies want customers for a lifetime and some want to get what they can get out of you and then scam the next person/business.
SAVE YOURSELF TIME, MONEY AND STRESS AND DON'T USE EMENAC! THEY ARE THE DEFINITION OF UNETHICAL. read more