COMPLETE RIP OFF They took advantage of a young professional who did not know prices. They refused to tell me the estimated cost per piece ahead of time. I asked for 8 items (6 dresses and 2 shirts) and they charge me over $80, which is what most stores would charge for luxury materials like leather or fur or silk. Do not go to this place. It is a complete scam. read more

I paid $40 to dry clean my dress, cashmere scarf and jacket... clothing didn't smell bad but still had the "worn" scent of having been outside in the sun all day. Guess I thought dry-cleaning would freshen up the apparel. Garments were bagged nicely and sleeves stuffed with paper to keep the form of the jacket, but I'm not feeling satisfied with the overall results. read more

I had a birthday trip in the morning and needed some last minute alteration. they were pleasant, efficient and so very kind. my birthday outfits were perfect. thank you from the bottom of my heart read more

I came in at 12:03pm and told Kim I needed my son's patches sewn on his uniform. She told me his patches were from her country and gave me a quick lesson on his South Korean patch. She said ok, "tomorrow at 5." I closed my eyes and she replied, "ok...today at 5." I closed my eyes again and she asked me "is this urgent?" I told her it was ok and that I would take the jacket back so he could have it for today, but I'd come back the next morning and he'd have it for the next class (Thursday) since there would be a 1-2 day turn around. She said "no, I'll have it by 1 today!" It was ready and waiting for me when I returned at 12:50pm. I am more than grateful that Kim and the staff were able to assist me, this gives a whole new meaning to same day service. Thank you Joinus Cleaners!! read more

Joinus Dry Cleaners - Dry Cleaning Near Me - Atlanta, Georgia

The owner gave me outstanding service! My brand new jacket had a small tear on it and she fixed it in less than 5 minutes. Thank you!

Just what I needed since I recently changed out all my curtains, rugs, and bedding. They did them all at a fair price. Some dry cleaning too. They gave me a 10% discount bc I was a first-time customer too! read more

Joinus Cleaners always do an awesome job on my family's clothes. This past Thursday, I came in shortly before closing time to pick up my husband's clothes. I brought a dress along that needed a hem repair to it. Ms Kim was nice enough to repair my dress right then by hand. I really appreciate her kindness and courtesy because it was my wedding anniversary. Thank you again Ms. Kim! read more

Needed a dress altered and the owner was amazing. The dress now fits beautifully with enough room to be comfortable too. Exceeded my expectations. She even was kind enough to tell me when certain alterations wouldn't be worth it. I appreciate her not trying to add on items for extra charges but rather focused on quality care and customer service. Very timely and my dress was even dry cleaned when I picked it up. Couldn't recommend this service more. I am now looking through my closet just to find more pieces to bring to her! read more

They did great job altering my jeans! Definitely recommended - fast, friendly, and great service. The jeans were done within 2 days. Their pricing is very competitive to other companies around Atlanta. They even have a drive through for pickups and drop offs. The only hard part is getting in and out of the complex because of the traffic at the intersection of N. Druid Hills Rd. and Clairmont Rd. read more

My requirements for a dry cleaners: 1. Convenient (I can walk here) 2. Don't screw up 3. Remember me This Joinus Cleaners does all 3. Its only a 2 blocks from my house so I can either walk over or stop by as I'm leaving the house or coming home. They have never lost any thing or damaged anything. And the girl knows me so I dont have to bother with a ticket. I assume (probably incorrectly) that all dry cleaners cost about the same, and honestly I have no clue what they charge me here. And I dont care, I just dont want to smell and I dont want to iron. ******EDIT****** No sooner than I publish this review, the Joinus cleaners ups and moves. The sign on the door said they moved to 14th and State St next to Jimmy John's. I'm sure its a better location for them, but they now fail to meet requirement #1. So I'm looking for a new cleaners. read more

I shall title this review "Great Expectations" I don't know why I do this to myself; why do I sometimes get my hopes up for no apparent reason? By this point 1-Stop Dry Cleaners is my cleaners of choice; it's just not at all convenient for me. My closet was looking very Mother Hubbard as I had not had a chance to pick up my goods from Sammy at 1-Stop. Worse yet, I had another bag that needed cleaning. With time at a premium I decided to expand my circle of providers. I made a pit stop at Joinus Dry Cleaners. Just a short hobble from Atlantic Station I was hoping Joinus would become my #1 backup. The dry cleaner at Atlantic Station is really not an option but I needed something solid and in close proximity to A.S. I was crossing my fingers. Walking in it was very apparent this would be a different experience. Unlike Sammy at 1-Stop, there would be no friendly conversation like that I've become accustomed to. No small talk, no heads up about some interesting book, article, conversation etc. that I might have an interest in. Hell, there was no smile, but business is business. If they could do the job at a reasonable cost I would chalk up the losses to outsourcing. I would have to count my own items and tell the young lady the total. I would be leaving 11 items (3 suits, 3 shirts, 1 sweater, 1 jean). As this was a Wednesday, my items would be available on Friday. Returning on Saturday, I would encounter the same non-smile, the same lack of conversation, the same bland experience as before. As all of my items were well "packaged" I knew this would not be a bargain but I was already confident nothing would be sub par. The tally was $42. I wasn't feeling too good about the total and about 20 minutes later I would feel worse when I arrived at 1-Stop Dry Cleaner to pick up 2 suits, 4 shirts, 2 pants, 1 sweater, and 1 pair of jeans....for $32. Of course, Sammy made me feel at home, asked about my Easter plans, offered me some chocolate and told me about a cool article I should read. On top of that he told me to take care until he saw me next time. I likely will only return to Joinus if I am desperate and can't get to 1-Stop Dry Cleaners. However, Joinus will not be my #1 backup. read more

I am very picky when it comes to dry cleaners and this place has earned my approval. They do a very good, professional job, and really take the time to do things properly. For example, one time I forgot to remove my collar stays from my shirts when I dropped them off. When I picked them up, I found they had removed them for me and put them in a small baggie attached to my dry cleaning. Some other places would have just left them in, pressed the collar with stays still inside, and destroyed the collar. All, in all, excellent service, just a bit expensive compared to other dry cleaners in the area. Additional note, they do participate in the Thanks Again rewards program. read more

(Posted this in the other entry for this place as well -- wanted to make sure it is read as that one didn't have any reviews) I have been here twice since it it closer to my office than my normal dry cleaner. The first trip I had wrinkles pressed into my clothes and the lady was pretty rude to me. I had a bad impression but figured I would give it another try. What a mistake. The 2nd time, I was originally told it would be ready Thursday at 5pm when I dropped it off Tuesday at 8:45am. I was not happy with the turnaround time but figured I was already there, so oh well. Thursday at 6pm: "Sorry, we had some problems and your clothes won't be ready until the morning. Come by at 8am or after and you can get them." Friday at 8:30am: "So there are half your clothes, the rest won't be here until later today". So it essentially took her a week to do my dry cleaning, all while being rude and unfriendly. Avoid this establishment at all costs -- I will never be returning. read more

Omg, I went to Kim ours before my trip and she was not only able to press and spot clean my pierces but she also did same day alterations!!! I would definitely be going back !!! read more

So I went to this business for the first time with the intention of getting a couple of lab coats altered (specifically sleeve hemming). I had gone to a couple places near my house and believed one was overpriced and the other was unable to provide me a price. The two folks working there were pleasant and I was quoted what I thought was a reasonable price for the alterations plus press. She asked if Tuesday pick up was okay, but I requested Monday by 5pm and she was agreeable. I returned on Monday after 5pm and was told the items were altered but not pressed, which made me grumpy. However, when I returned today, she immediately took responsibility for the mistake, apologized for the inconvenience, and gave me 10% off. Now that's good business practice. I'll be back. read more

Always very friendly, great service, reasonable prices. I have never had a single problem and am always pleased with the results. Thank you!

Wedding was cancelled earlier this year, and then rescheduled for a smaller one. Kim was wonderful is helping us getting our dress and suits for the wedding party all cleaned and ready in time! read more

Highly recommend this place! Fast, friendly service and clothes that are well taken care of. The owners and staff are delightful to work with! Prices are reasonable and turn around time is fast! I've had a couple alterations done as well by Mrs Kim and have been very pleased with the results. read more

I recently took my suit here to be dry-cleaned, lured by the Delta miles. However, it turned out to be a poor choice. They called me saying that there was a rip in the suit pants. When I went in to look at it, there was a huge rip down the back. When I brought the pants into the cleaners, they were NOT ripped at all. It still baffles me how they could've ripped it so badly and not taken the blame. Tonight, after having to purchase new suit pants to match the jacket, my wife & I realized that there is a small hole in the jacket as well!! What the....??!! I don't intend on ever bringing my clothes here again. Oh, that and their prices are more expensive than other places nearby. Not worth the extra Skymiles, not at all. read more

I deduct one star only, because it's important to some that cleaners clean on-site, which this place does not do. It can be annoying if the delivery is late (only happened once), but I don't mind that much. The girl who works there is very sweet and always remembers me which, for whatever reason, makes a big difference. I have never had any issues with them, and the pricing seems fair. This Joinus is actually no longer on W. Peachtree. It's now in the same shopping center as Jimmy John's on 10th St. read more

First off, the shirt was brand new when it was taken to your store. I inspected it myself, there were no stains, if there were I would not have purchased it. So it makes sense that there was no orange sticker on the shirt...Because there was no stain! So, I physically took off the shirt, and handed it to you and walked out with no shirt? Really? No, I was wearing a shirt and handed YOU the stained shirt that is in question and you said..."Did you wear the shirt"? I said, yes, I did wear it as mentioned to you and in my review of your store. Then you advised me that I would have to pay again to have this stain that was not there before I took it to you removed. No we did finish, you said I would have to pay for this again and since you didn't care to look in your system to see I have been a customer for over 2 years and never had an issue like this in the past, you obviously didn't care that was concerned. I didn't care about the $2, honestly that wasn't the point. It was your utter lack of customer service skills that drove me to review your store. BTW, look me up my name is Jahie Johnson, before you post that I haven't seen you all since December. If you would like my phone number I will gladly provide... read more

They do fast work at a great price. They know my name and recognize my car when I pull up. Other places have wrinkled the collar on my shirts. They do a fine job. I would suggest them to anyone. read more

Horrible customer service because the woman at the counter had a huge attitude problem when I simply asked her about the cost to dry clean a blazer. She did not hide her disdain and annoyance at me, but I decided to give this place a try, since it was right next to my apartment complex at the time. There was nothing wrong with the dry cleaning or the price, but that woman at the counter always treated me with an air of haughty annoyance. I know I look young, and that I'm Asian, but I didn't ask any unreasonable questions and I don't speak with a foreign accent. Maybe that woman at the counter just doesn't like Asians. I'm not going back. read more

The service is decent enough, but I am giving 1 star due to my experience there. I took in 8 shirts and 2 pairs of pants last week. Most places this is about a $20 bill. When I picked them up, they charged my more than $40!!!!!!!!!! When I complained, they claimed they had to give me an extra charge because my shirts are larger (I'm an XXL) and because of the buttons?!?! They refused to come off the price a single dollar of apologize for not telling me about these costs up-front. I'll never use this place again. read more

Amazing!! My go to place for alterations !! .. they are always on time and an affordable price! And most importantly the quality is amazing .. thank you ! Great customer service too. Something I am big on. Just being pleasant and opening read more

Never had a problem! They have done good work for us, prices are right, they know my name, see me pull in and have my order ready by the time I get in the door. read more

We have been long term customers at Joinus and are happy with the care they show to our clothes. I have a dress with sequins down the front and they hand clean it for me. Whenever they cannot get a spot out, they always flag it and add a note. If my pants don't have a crease down the front they never put one in and I don't have to say anything to them. Joinus has the attention to detail that I appreciate and the staff is friendly and efficient. read more

I don't know how to iron, so any item of clothing that needs attention must be sent out. Enter Joinus Cleaners. Everything is ready in a day and I never have to worry they're going to lose my clothes. The prices are reasonable and the staff is very friendly. Even though I am closer to countless other dry cleaners, I always bring my clothes to Joinus. read more

Very friendly staff, very reliable service, and great work. I have zero complaints about Joinus and have been going for years; will continue to go. read more

After going to another alterations place that straight up told me that the white dress I brought in couldn't be altered due to the beads--I was panicking. I needed the dress to be brought up by just an inch or two, and I specifically wanted to wear this dress for my wedding night reception! However, my sweet fiancé didn't want to give up and we stumbled across Joinus! She was super sweet and patient. She truly listened to my concerns and recommended that I didn't bring it up because of the pricing! She literally came up with another idea that wouldn't ruin my dress, saved her heavy labor work and made me happy! Unlike the other alterations place, she came up with another idea to make it possible for me to wear this dress rather than turning me away! It was at an amazingly reasonable price and she saved me so much money when she clearly didn't have to! Amazing people and amazing service!!! Please come here y'all! read more

Never coming back gave them a chance to apologize and possibly fix there mistake today which they failed to do . When you wash a dry clean only shirt that coast 100 you mess it up anyhow I paid 7.60 for them to wash an press my shirts like I could do it at home but no cuz that's why you dry clean them so they stay nice and fancy cheap service too and charge 7 bucks a shirt biggest rip off in town again gave the lady behind the counter the benignity of doubt to fix the situation when I complained and she pretended I was an idiot I want to file a claim and you guys must figure out a way to cantact me and buy me new shirts or these reviews stay and everyone should know you guys are a rip off and don't do the job you charge for stay away go anywhere else cheaper and better 0 Star read more

Best Cleaners in Decatur! Excellent service and extremely friendly and helpful staff. From comforters cleaned to my husband's business clothes, they do an wonderful job. Also, seamstress Ms. Kim has done several alterations on clothing for us. Her work is impeccable. read more

A sign on the window says "All Work Done on Premises". I dropped a suit off to be hemmed and stopped by later that day to cancel my order and the lady said "Your suit is not here" After a long debate I came to realize that she sends clothes off the premises to be hemmed. False advertising/lying is unacceptable. read more

My experience with Joinus Cleaners was easily the "WORST CUSTOMER SERVICE EXPERIENCE I'VE ENCOUNTERED TO DATE". Not only is their dry cleaning service MEDIOCRE, they're overpriced... and even worse than that, they LOSE the clothes you pay them to clean. Case in point, I recently took a total of "13" pieces, which was clearly indicated on my original receipt, to this establisment. When I arrived 3 days later to pick up my items I presented the "manager" with my receipt. She gave me my items and I assumed it was all there. When I arrived home and prepared to hang my clothes I noticed I was MISSING one of my suit pants. I called Joinus to let them know I was missing a pair of pants and received a voice message saying their inbox was full...first indication they were TROUBLE! When I went to the store the next business day I spoke with the "manager" again. I explained that I was missing a pair of pants and needed them to be found and returned. She immediately tells me they didn't make an error - before she even checked into the matter. She then prints a different receipt that indicates only "12" items were submitted. When I asked her to print the original receipt that was given to me when I dropped my clothes off she stated that she didn't have the capability to print it. After a few minutes of going back and forth with her she made a half-a$$ed attempt to appease me by telling me she would search for my pants...in a room that I'm sure was filled with thousands of black pants! Really! I felt like my intelligence was being INSULTED and realized that this was going nowhere. Because they RECREATED a different receipt, they covered themselves and left me with no legitimate argument and because she did not have the ability to reprint the original receipt I was given, I had no evidence to support my claim. She claimed that she would contact me if she finds my black pants, after telling me earlier that they don't have it (not holding my breath)! I may be out of luck this time around, but if you're reading this review my hope is that you don't make the same MISTAKE I made. read more

I took some shoes into this place for repair. I specifically asked to be called with an estimate before any repair be done. After not hearing from them for 10 days, I called to inquire about my shoes. They told me they had been repaired and I owed them $40. I told them I asked for an estimate before any work was done and the owner said too bad the work has already been done and I owe them $40. I would never have agreed to pay $40 for this repair. It was just gluing soles back on the boots. The owner was rude and hung up on me. She also would not give me her name. DO NOT USE THIS FACILITY. THEY ARE INCREDIBLY RUDE AND UNPROFESSIONAL. read more

Simple review. Went in asked how much for a regular button down shirt and was told 2.00. Dropped off 8 shirts and was charged 44.00... Bate and Hook...EPIC FAIL.. read more

DO NOT GO HERE. This place is ridiculously overpriced. I don't know how anyone on here thinks they have good prices. They charged me $5 to dry clean each shirt, $5.50 per pant, and $11.50 for each of my girlfriend's dresses. But wait, they have the option to do a regular wash for the shirts for $2 each as well. Wow what a deal... Every other dry cleaner I've been to in my life is cheaper than that and the whole point of going to the dry cleaner is to get your clothes DRY CLEANED. My mind is blown. read more

The cost is a little high, but the service is lovely. The clothing is returned in perfect condition and with padding to keep the shape. I am shocked at other reviews as I have been there for several years and always had excellent results. read more

Just don't do it. Expensive and terrible customer service. If you are into S&M, then ask for the Asian woman to wait on you. You are in for a beat down. read more

WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED TO DATE. AVOID ALTOGETHER!! PASSIVE AGGRESSIVE MANAGEMENT WITH IGNORAMOUS ARROGANCE TO BOOT. ONE STAR IS TOO MUCH! I brought numerous dress shirts to be cleaned and they ALL came back pressed yet UNCLEANED. When I asked about this, they said it would have cost an extra 1$ to be dry cleaned. Firstly, when did the definition of Clean mean something different? According to them, they were laundered which includes the shirts to be pressed but does not mean it will be cleaned while dry cleaning would have completed the task. Interesting translation of this type of work. They should recognize that dry cleaning is for special garments, not cotton dress shirts. Since when did the definition of clean become different in the dictionary? Cleaned means cleaned, not just pressed. When I reached and requested a refund, they denied my request. When I asked them to have a discount for their failure they resented and said no. I try to be nice and reach out halfway and they can't recognize their own failure to do a proper job or their failure to communicate better with their clients up front or even reach middle ground. That's an utter business failure. I repeat, do not go there. I wanted my shirts cleaned, not just pressed. It's a simple business model, we drop off the clothes, they get cleaned, and you get them back CLEANED, Apparently, I am mistaken on the English definition-CLEAN. That's a new one! Good luck Joinus Dry Cleaner, let me know how that works out for you now. Numb-numb move! read more