I took my vehicle to this shop for the first time after installing an aftermarket heat exchanger and encountering cooling issues afterward. I needed a proper vacuum bleed for trapped air and a coolant refill. During their diagnostic, the technician repeatedly second-guessed himself, initially claiming that all the cooling pumps had failed--even though he admitted the pumps may have failed before the bleed procedure. After bleeding, the pumps suddenly worked again, which raised serious doubts for me. They then quoted an unrealistic $7,000 job to replace everything, pulling numbers out of thin air with no clear justification. To make matters worse, the staff touched and moved components in my car that they were not authorized to handle, without my consent. When I requested they only replace the genuinely faulty parts (quoted at $3,600), they refused and insisted on doing the full job their way. They even proceeded to order parts on their own and later claimed I had verbally authorized it--despite me clearly stating "no" and asking them to show any paperwork where I had confirmed or agreed to continue. They could not produce any such documentation. In the end, after refusing their full repair plan, they charged me $471 for essentially nothing--just to get my keys back so I could tow the car elsewhere. I also had to pay roughly $300 out of pocket for towing. This experience was a complete waste of time and money. The shop mistreated both me and my vehicle. I do not recommend this place at all. The 5-star reviews must be from people with very low standards. This shop should not be in business. read more

I had Provo Car Medic replaced all my car spark plugs back in Aug 2022 due to misfires of my car engine. At the moment I told them that I already purchased new spark plugs. They said they didn't need the spark plugs I bought and they will install high quality spark plugs. They then serviced my car with charge of $323 plus tax. After a few months my car engine had misfires again. I was thinking then the misfires may be caused by other parts. Only recently as I needed to renew my car registration but failed the emissions tests, I brought my car again to Provo Car Medic, and they wanted to charge three hours diagnosis fees of $324. I declined their diagnosis service and then brought my car to a dealer for a diagnosis. The dealer report shows that Provo Car Medic installed wrong spark plugs and the rear side spark plugs were installed loose which caused burnt ignition coils, and total cost to repair all damages is more than $1000. I went to Provo Car Medic to show them the video of the diagnosis. At the moment the manager said only if I can provide the diagnosis report they will refund me. I then went back to the dealer and brought the report to that manager the same day. He then said he needed to contact the dealer before he could do anything. I called that manager a few days later and the manager said he contacted the dealer but will not take any responsibility. read more

First of all this mechanic shop is so shitty they can't even drive manual they stalled my car about 5 times 2nd I was their first an inspection they said it would be 25 min I was their for 2 HOURS and they ended up not even doing anything. Cesar is the worst one their he was very rude and disrespectful towards the end I do not recommend this shitty place it's the worst mechanic in utah Cesar is the worst he doesn't even work he just eats the whole time if I could shut this place down I honestly would cesar was cursing a lot and he just walked away couldn't handle it like an adult read more

Great place for oil changes and inspection/admissions. I have also had a lot of work done on my jeep here (probably spent over $1000 here). They let me know what my options are and even show me what they are talking about. I have always received fair prices for mechanical work (ALWAYS better than other car shop's prices). Overall, great prices/service for everything! read more

They offer a professional service, they work fast, they explain what your car needs and they have really good price for the service. Roberto Reyes read more

I took my car here a few months ago for an oil change. Today I tried to take it in to another place to get an oil change, and they informed me that they can't do the oil change because the last place that did it warped the star shaped skew/ plug, so they can't get it off to drain the oil. Now we have to take it to another place to get it fixed. Don't go here. Super dishonest and not talented. read more

I went in for a standard safety and emissions. They said it would take 45 minutes. After walking around the neighborhood in the heat for an hour, I came back and they HADN'T EVEN STARTED! No courtesy phone call to say they were running late or anything. I will NEVER return to such a sketchy place! read more

Best shop around. They take the time to explain what's wrong with my car and give me options without pressuring me. Their prices are fair because they are paid by the hour not by job. I trust them with all my car problems. Just an honest family owned shop :) read more

I am writing to all potential customers to warn them off this business. They are overpriced and total rip off with bad work. I am here now a year later in another auto shop to fix the same problem they charged about $800 for last year. The only good thing here is oil change but any other service and they will rip you off especially if you are a female like myself. I trusted them and I was left feeling robbed and wronged and now angry. read more

Best prices I've been able to find and great, friendly service too! They're very up front and don't try to force you into anything you don't want/need. I will be going back. read more

Provo Car Medic charges about $28 for basic oil changes, while all three of the other places I called around here charge $39. Plus Provo Car Medic's basic oil changes are a synthetic blend, which I appreciate. Most places charge a lot extra for that, so the deal is great. They were nice and friendly in answering all of my questions. And they stuck to the half hour or so they told me it would take. They did forget to check my washer fluid and said it was full, when part of the reason I came was that my fluid was completely empty, so I had to push a little and they came out and checked again and realized they'd just missed my car. So they could benefit from a checklist for each car. But overall I am satisfied. If they continue to be cheaper than other places and offer better oil, I'll probably come back for my next oil change. Also, definitely hard to find! Note that it's right off of 3rd South behind AutoZone. I'm also not sure if they take appointments for oil changes--the girl on the phone told me to just walk in whenever, so you might want to check on how busy they are before you show up. read more