I've taken my car for routine maintenance a couple of times now and they have provided great…read moreservice. Price is fair and I've not had any problems with the work they have done. They also have very friendly staff in the front who keep you updated while you wait.

These people are the absolute worst!! I took my 2013 Lexus 450h to them so that they could change…read morethe spark plugs and change the struts on the front of the car. I spent a total of $2700. Within a couple weeks, the check engine light started coming on. I had someone come out to the house and they told me that cylinder one was misfiring and that it was probably a spark plug that needed to be changed. I explained that the spark plugs had just been changed. They then tested the battery, and since it was the original battery that came with the car and was 12 years old, they suggested I change the battery. So I took the car to Lexus and we had the battery changed. The check engine light kept coming on and off and on and off. I took it back to Lexus who said cylinder one was misfiring and it was a spark plug. So that I wouldn't be charged the $500 to change the spark plug, they suggested I take it back to Clegg and give them the opportunity to fix the problem, since it was still under warranty with them. I took the car back to Clegg on January 29, 2025. I dropped it off at 11:15 AM. I asked them to just change the spark plug. They didn't want to do that and kept telling me that it was something else wrong with the car. Their diagnostics weren't coming up with anything and I told them that two other people had told me it was the spark plug that they changed. I asked him to just go in and change the spark plug again. They kept coming up with excuse after excuse. I finally picked up the car at 5:15 PM. What it turned out was that they did not want to spend the four hours in labor that would take to change the spark plug. So I took it back to Lexus. I had to pay Lexus $478.13 and they wound up tightening a spark plug that they said was loose. I asked Clegg to just pay the money that I spent, and they refused. They keep talking about wanting to work with me and they were just looking out for my best interest. Clearly they weren't. They told me they spoke to Lexus and the people there exonerated them and their work, which is a lie. I called Lexus immediately after I spoke to them and they said they never said anything like that. Clegg was looking out for their own interest and getting away with not honoring their warranty. I'm sure their response to this negative review will be that they've been trying to call me or they would like me to call them to resolve the issue. But it's not getting resolved, so now I have to sue them in small claims court. Spare yourself to trouble. They may be nice, they may be polite, and their prices may be lower than everyone else, but they do not stand behind their work. They certainly do not honor their warranties. I had to take my car somewhere else to get their workmanship fixed. ETA: at 4:14 PM on the day of this review, I got a call from the general manager. His exact words to me were, "I just got off the phone with Lexus and they told me that it was not the spark plug." I then called Lexus, who said they had never spoken with the general manager, but only with Cameron, the manager of the Spanish Fork branch. When I texted the general manager back, he admitted he had never spoken to Lexus, that Cameron did. I'm glad I'm taking notes when they call, because these people clearly like to lie. I did text the general manager that if they paid me the money I was out, I would not be taking them to small claims court, and would delete this review.

Excellent car repair service and customer service, as always. An overall excellent experience.read more

As they say, a good mechanic is worth their weight in gold. Dickerson automotive is certainly a…read moregreat mechanic. But I appreciate most about Dickerson is their transparency and their prompt communication. After performing work on your vehicle, they will reach out and make sure that everything is still going OK and that you were happy with their service. While they are working on your vehicle, they will stay in frequent contact with you and send you a report on what they found before you pick the car up so you know what to expect. I have found their prices to be very fair, and they have even suggested at times that I get my work done that I needed through insurance as it would probably be cheaper for me, and I appreciate their honesty. I strongly recommend Dickerson automotive and will be coming here for a long time.

I got a flat tire coming down the canyon puling heavy equipment and the spare tire was low in air…read more I had to find a place that would fit my truck and trailer and the gentleman working were very helpful and kind.

First time and last time customer. I called beforehand and verified a price for a mobil1 full…read moresynthetic oil change and mobil1 oil filter. Was quoted $60.99 for this 5 quart full-synthetic oil change, and $5 extra for each quart over 5. My car takes 8 quarts. I comfirmed that was $75.99 for all services. When I came in and once again, verified with the oil technician, I wanted mobil1 full synthetic oil and mobil1 filter, he said ok and took in my car. Next, someone brought me my cabin and gas air filters to try to get me to replace those. I declined, as I already saw them try this with the lady sitting next to me. According to her, they try this every time. I did give them the ok to upgrade to the full service, as he said they would check all the fluids and it was only $10 more. Within a few minutes my car was done and my bill came to $116! Where did this extra $30 come from?! Turns out, I was told the Quaker State full-synthetic price on the phone, even though I discussed mobil1 at length on the phone and verified they had the parts. I paid the exorbitant price and left. When I got home, my husband checked under the car, as he doesn't trust these places to do what you ask, and low and behold, NO mobil1 filter! They had put on some "prime guard" cheap replacement! On further research, these are made by Fram, which are garbage filters. I then called them to complain and they claimed they told me they only carry mobil1 oil and not the filters. This was NEVER communicated on the phone or in person when I turned over my car. No one ever tried to make the misquote or oil filter miscommunication right, just told me I was was wrong and I had to pay the extra for subpar parts and service. I will never be back and will definitely spread the word.

Went and got an oil change and changed out my fuel filters. I went and picked it up after hours,…read moreand there was a puddle of fuel underneath my truck. Of course they are closed and no after hours phone number for assistance I had to take it to a different oil change company to get it fixed. I feel their attention to detail is not there and they rush through oil changes. Now I have to pay extra to go get it fixed elsewhere.

Quick service and fair pricing guys are friendly and knowledgeable and they don't try to upsell you…read morelike jiffy screw

I worked with Paul and he was so kind with helping me get my tires fixed! Great customer service!read more

This one has been a long time coming and I don't know why I've never given a review for them yet…read morebut here it is. I have heard people talk bad about big o tires multiple times in ny life and I myself have had a bad experience before at a big o before, however THIS specific location in springville has never and I mean NEVER given me a bad experience. I don't know why this store is above the rest but hands down the best big o to take your car to. The staff is super friendly and knowledgeable. They will make sure to get you taken care of without trying to drain your wallet almost every time. They are also pretty fast in my eyes when it comes to getting you in and out no matter how busy it is. So if you are having a bad experience with big o or have never been to one then I recommend switching to the springville location for your next service.

They are so nice here! I took my car in and brought my mom's car to get serviced. They even gave me…read morea coupon book. Saturday my car did take about an hour and a half but they let me know ahead of time that there was a few cars in front of mine and quoted me that waiting time, which I was perfectly fine with that since it's pretty standard. I took my mom's car on a weekday morning and it was soooo fast. They are really great here.

Buyer beware! Last time I went, they insisted that coolant flush was required as it would damage my…read morecar badly otherwise. Took the car home after oil change and coolant flush and brake pad replacement. Took it back the NEXT DAY. Because they didn't put less than minimum required amount of coolant. This is the last time at jiffy lube for oil changes. I've tried other locations. Each time, I would get a warning light. And after checking, it would show they put bare minimum. Sometimes less than. They are honestly not a good business.

Was quoted 19 grand by a shop local to me in ogden for a engine replacement, the crew at Queen Bee…read moreAuto was very highly recommended to me. I drove my vehicle from Ogden to Provo and had it serviced and repaired by the crew at Queen Bee. Ended up being a oil sensor and a motor mount and was out the door for under a grand. Would very highly recommended great service

These guys are awesome, always great to work with! Would highly recommend Queen Bee.read more

Unfortunately, these folks don't stand behind the tires they sell. Unless you buy their dubious…read more"Big O-brand tires", they will leave you high and dry and do not respect the OE warranty. They will refuse to help you, even if you have a completely valid and documented situation that is well within the manufacturer's warranty. If you need tires, choose a different shop that cares about the quality and support of the tires they sell.

Stopped on my way from Texas to Washington state. I had a long drive ahead of me and was worried…read moreabout vibration on the steering wheel when breaking. They inspected the car quickly and let me know the pads were ok so the vibration was probably from the rotors. I decided to change them and that fixed the problem. Very nice customer service super fast and the price seemed fair.

Awesome customer service and fair prices. Will definitely be coming back. Keep up the great work.read more

Our A/C compressor went out on two of our cars and they diagnosed and repaired the issues with…read moreskill and precision. They followed up with us a few days later just to make sure everything was working. We're used to our local Point S so coming here from out of town was a reassurance that the company does things right. Spanish Fork Point S is THE place to go for quality work and amazing personal service. We highly recommend them!

Summary-Waited 1 hour for an oil change after being communicated it was a 20 minute wait…read more Details-I pull right in the shop and they communicated the wait to be 20 minutes. After waiting 15 minutes another vehicle pulls in and they start working on that vehicle 5 minutes after arriving. They finished that vehicle before getting to mine which at this point it has been 1 hour later!! Turns out one of the workers did the other vehicle first because it was a friend. Worst service ever!!! Bad communication and no reason to do another vehicles Oil change out of turn. Also, they don't do appointments either. Just a lot of downside for coming here. Not worth waiting 1 hr for an oil change and they prioritize family/friends over people who are paying full price.

Great experience getting my oil changed. Jesus helped me out, and even though he's new, he did a…read moregreat job. He was respectful, attentive, and made sure everything was done right. The whole team was friendly and professional. I will come again.