Joey is a get it done guy, I brought in my laptop and thought it was dead. He had it done in a jif. His price was fair and his professionalism was awesome. He even taught me a few things that I could do on my own. I would use him for repairs, remote service and replacement. I highly recommend Joey read more

I've had ongoing computer issues for months now. I'd spent hours on the phone with help desk trying to trouble shoot myself. I only managed partial fixes and I was at the limit of my knowledge. I went to one store who diagnosed the issue but I didn't have confidence in what they told me. I read the reviews on here and I took my computer to this place. He kept it overnight and called me when he said he would. He told me what was wrong and the things he did to fix it. I get the impression this guy knows his stuff, he's willing to help and charges reasonable rates. He's my "go to" from now on. read more

Been meaning to write a review for Joey. This guy is a computer whiz. Forget the idiots at the Geek Squad. If you have a computer issue, take your machine to Joey. He will fix you up. I've got a desktop and about five laptops for one of my other businesses I run. I'm running some legacy stuff in XP that I have to use older laptops for instead of the crap hardware that the newer laptops have onboard. Joey is very knowledgeable and will keep your hardware (software) HUMMING...... it's all about the UP time. HIGHLY RECOMMENDED!!! Cheers read more

I was having a problem gaining access to my laptop and did not know where to turn. I called Joey and he told me to stop by. Within a few minutes, he had me logged back in . He is very friendly and helpful. I will 100% recommend him to my friends and family. Thanks Joey. read more

Took a desktop in to Joey for diagnosis and repairs. He replaced the power supply and got everything into shape while I waited - maybe 20 minutes altogether. I did call him the day before, so he was prepared for my visit. Great work, great service. read more

I am not kidding when I say I downloaded the yelp app and made an account just so I could leave this specific review. The other week I dropped a vacuum cleaner on my laptop and completely ruined the screen (don't ask me how) so I first went to Best Buy for their geek squad. The next day I went to Protech to see if I could get a different ballpark price of a screen replacement. Joey gave me a price that was 3x less expensive than Best Buy's and whereas it would've taken 4-6 weeks to get it fixed from Best Buy, it only took Joey 5 DAYS to fix it. My experience with ProTech has been more than great and Joey was an incredibly helpful, genuine guy. I will definitely recommend him to all my friends and come back again if I have computer issues. read more

Joey was very helpful in fixing the power source on my Dell. I was able to search online and find others with same issue as I was having. I also saved 150 by ordering the part myself online from Dell. Joey's part guy seems high so if you can do some homework yourself could save you some cash. Joey was nice and put in the part I ordered for a small fee. Very helpful and was fair on price so why I gave him five stars. read more

Great and easy communication and explanation on the issue with my computer. Way better pricing than Best Buy or any other computer repair business I have been too. My computer works like a dream and it was repaired in a sufficient amount of time. Thank you! read more

The service techs seem very knowledgeable and do a good job in explaining what they do. Prices are reasonable and they will honestly tell you if parts are available for your unit. read more

If you need a computer repair this is where you need to bring it. Joey will treat you right. And if your computer really is not worth repairing it Joey will tell you. Joey is the best! read more

They saved my macbook that had water damage! Fortunately the water didn't do too much damage and they were able to let the components air out and cleaned the water residue. Paid $50 and it only took 2 days. I am so grateful to them for saving my beloved macbook!! Fair price and fast service! read more

Amazing, quality service at a reasonable price!! I brought my computer into protech after my computer suddenly decided not to boot up. I had spent the entire day attempting to fix it, only to give up. Within 20 minutes, the owner had figured out the problem and fixed it! He also took the time to re-arrange some parts that had been incorrectly installed (by the losers at Fry's electronics), and show me how to install a new hard drive to replace the faulty one that had caused the issues. I highly recommend protech to anyone needing help with their computers. read more

Power button on my HP all-in-one computer quit working. Could not turn on the computer. Best Buy wanted to send the computer to their computer repair center which is in Kentucky. Min. two to three weeks and unknown costs. Saw Protech's great reviews on Yelp, called the shop and was told to bring it in, they could fix it. They looked at it right away and about an hour and half later, left the shop with a new power-on button and at a most reasonable costs. Happy ending to a frustrating problem. I highly recommend Protech Computer Repair on Poway Rd. Also a relief knowing that the next time an ugly computer problem comes up, I'll know just where to get it fixed. YEA! read more

I've been looking for a good computer repairman and Joey Wu at Protech is it. Thanks Yelp. My computer wouldn't turn on and I suspected it was the power source. Joey pulled it out, confirmed I was right and had a new one in 20 minutes. I would have been still waiting in line at Fry's or Best Buy and it would have cost me three as much and taken a week to get my computer back. Thanks Joey. read more

My desktop monitor was not working because of power outage. I brought my computer in to Protech Computer Repair and Joey was able to troubleshoot the problem. Highly recommended. read more

I was very pleased with the service I received for a PC that had a faulty start-up file. My documents were recovered safely and the PC is working again. read more

Protech computer shop is an excellent place to repair your computers. The prices are really affordable. The proprietor of the shop, Mr Joey Wu is an excellent technician and very cordial. This place is a definitely one stop for any kind of computer issue. read more

My laptop was basically a complete wreck. Broken hinges, broken back cover, broken AC adapter. Was fixed in 2 weeks, and the owner explained to me that the wait was due to having to order several parts from several different places, unsurprisingly. He explained to me everything he had replaced and what their issues were, and the price was less than what he quoted me. read more

This was the first time I used Protech. Joey was fantastic. He really knows his stuff and he is delightful to work with. His price was very reasonable. I'll use him again. read more

Joey is one of the nicest people to help me with my computer. 5/5 cant recommend enough

Thank you Joey Wu, saved my day in no time and very very reasonably priced!

Joey is awesome! Our Dell desktop shorted out and wouldn't power back on. My husband was ready to get another computer, but I found Protech on Yelp and saw he offered free diagnostics. I brought the computer in and within 5 minutes he determined it was just the power supply that had shorted and the computer was fine. He was able to fix it while I went to a doctor appointment-within 2 hours and was very reasonable in his cost. Less than $100! Way cheaper than a new desktop! Besides this, he is extremely friendly, helpful, and does not act condescending as some computer people do. He explains things easily and clearly. We will definitely use him whenever we have computer needs. read more

After trying some of the basic remedies I took my old Dell desktop to Joey. Diagnosed as a mother board failure. Since I had recently purchased a new notebook I asked Joey to move everything (including programs) into the new unit. Joey got it done, no problems. Highly recommended. Nice guy, too. Graduated UCSD computer science. read more

I was devastated when my computer wouldn't reboot after a power outage. Luckily I found Protech in the phone book. They were close by so I took the computer in, fully expecting to be without it for several days. This was on a Thursday afternoon. Joey promised to call the next day and hopefully have it ready for pick up some time Saturday. When I got home, I realized I hadn't completed my income taxes and I was going to be running it pretty close if I didn't get the computer back ASAP. I called Joey and he told me he had already pretty much determined the hard drive was bad. I explained my plight and he said he would see what he could do. He needed to procure a new drive, install it, and reload my Windows system. Joey called the next (Friday) morning around 9:30 and said the computer was ready for pickup. I was so happy! I raced down to pick it up. He went over everything with him and the total was less than the original estimate, which was very fair. I never doubted Joey knew what he was doing, I felt like my machine was in good hands from the beginning. The 'over and above' service to get my computer back quickly as well as Joey's friendliness and good nature were icing on the cake. I wouldn't hesitate to use Protech again. read more

Very approachable, extremely honest, nice guy. Ever seen he opened his store, we've been taking our computers there ever since. Great service, fast fixing, reasonable pricing. Everything you could ask for. read more

The reason for the "1 star" rating is because I tried to to get walk-in help this morning but nobody was there. The hours clearly state they open at 9:30am, and I showed up at 10:15am. Very unprofessional. read more

YUP, here's another 5 star review for Protech Computer Repair in Poway, Ca. I've been using YELP reviews for the past few years for plumbers, electricians and carpet cleaning with wonderful results. Now, when I needed someone to "save" my computer from viruses, pop-ups, and other unwanted junk, I turned to YELP again. I was NOT disappointed with the results. When I called, I spoke with "Joey" at Protech, he was very reassuring that he could rescue my computer. I brought the tower in Monday morning and as promised, I picked it up Wednesday afternoon.....FIXED!!!! The service was great and the price very fair. Thank you Joey, and know that I will refer you to all of my friends and family that need your great service!!! read more

I have been going to Protech for a number of years and have always received excellent service from the business owner, Joey. Most recently, my whole system was hacked and I was obviously very worried about all my financial info the hackers might have gotten. I took the PC in and got immediate help, Joey did a full PC scan, reviewed all my settings, and removed a logon exe the hackers had used. He spent about 30 minutes with me and did not even charge for the service. A great place to go for help if you live in North County!! read more

I went in for password recovery on a laptop. Joey worked on it for a good 20 minutes because the thing was so slow. He would not accept payment yet he did the job well and recovered the password as well as spending his time doing so. That is what is called five star service and caring about the customer first. Highly recommend. read more

Very professional. Very responsive and helpful. Had problem with my desktop starting up and fix it really quick and gave a brand new cable for free. read more

Took my MacBook in and had its OS reset and upgraded in one day as promised. Great communication and service.

I have a IMac with High Sierra operating system. The Chrome browser was hijacked by a malware called "chumsearch" which forced the browser to use it as the opening home page and directed all search requests to a bogus help site looking to download a cure once you gave them a credit card. This home page could not be changed despite spending hours of my own time, two plus hours of Apple assistance by phone and on line, and reading multiple similar complaints on Apple user sites with the same issue left unresolved. I was surprised when the best advise from Apple after all this time was to contact Google and ask their advise on how to remove it..... Joey, at Protech, was then contacted and asked me to bring in the computer which I did. It took him less then 5 minutes to remove the "chumsearch" issue and leave me with a clean Chrome browser with my selected opening page! His knowledge was amazing especially in light of Apples inability to solve the issue. His most notable comment was that the Apple help tried but did not know where to look. His experience and capabilities are truly impressive! I would use him again without hesitation. Thanks Joey, read more

Excellent service! Very honest guy, also he gave me his valuable advice. I totally recommend this place for your computer repair. Fast & accurate! read more

It look them less than 10 minutes to diagnose the source of the problem. Cost for repair was more reasonable than DIY.

My iMac hard drive crashed on me. He was able to replace it with a brand new one. It runs like new, and even faster. He's very professional and knows what he's doing. Fair price and good service. Highly recommended! read more

I never write reviews, but honestly this business is the type of business that you don't see anymore. My computers were both diagnosed and fixed within fifteen minutes. Prices are extremely reasonable. I will never take my computers anywhere else. read more

great service, very professional, and know what they are doing. I walked in with my PC infected with virus (can't even start up), talked to Joey, nice guy, very helpful, and i explained the problem to him, he told me to pick up my pc the next day. I picked up my pc the day after and everything works perfectly, and alot faster than before. the price is cheaper than the best buy ( i had a bad experience with best buy last time). Great work by Pro Tech. will go again! read more

My son built his own computer and has been having issues for the last several months. We took it to Joey, and he had it working in 30 minutes. On top of that, he explained what was wrong, showed my son how to fix it and was very encouraging of his efforts. Very reasonable cost for the service, would gladly have paid more to resolve this problem so quickly. read more

Thank you, Joey! It's great to know that there are still "honest guys" like you out there that do the right thing. You accurately diagnosed my computer and referred me to HP, pointing out that I was under warranty. Although you saved me money - and you didn't get anything ($$) for it - I hope that others read this review and give you business as a result! I will definitely give you my business for my next computer needs!! read more

BEST SERVICE! My laptop's screen broke and he figured out it was the motherboard. I thought that he couldn't salvage my files but he got my hard drive out for me. He seems to be a genuine good guy. I would definitely recommend him to anybody that has computer problems because hes not shady! read more