1. Gold Star IT Solutions

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San Diego, CA

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7 years ago

The best computer company ever. They came to my home twice. So polite and thorough. Highly recommend .

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Ask the Community - Gold Star IT Solutions

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Protection 1 Security Solutions - Benjamin made me a car key for my Mitsubishi Lancer Evolution

Protection 1 Security Solutions

(36 reviews)

I have no idea what is going on with your company, but it is not good. I have been there customer…read morefor many years. I think they were recently bought ADT. I have called for weeks to reschedule a service appointment, when they couldn't fix a keypad, and needed to order the part. No one ever calls me back. Today I called again. The system said it would be 35 minute wait to speak to someone. I chose to have them call me back. When they did, the agent couldn't figure out where my house was. He finally tried to set up an appointment in my old house in Fresno...where I have never had their service. I asked to speak to a supervisor, got a guy who could not speak English. This has been going on for over a month. I'm ready to pull my hair out.

I strongly recommend you look elsewhere for an alarm service. Poor service, and insufferable…read morecustomer support. Our service with this group stopped working in June. Attempts to get them to correct the problem went through September, but the service never worked. I called mid-September and canceled my account. Boy! They put me through hell to cancel it. You had better reserve a whole day if you want to cancel service with these people; you have to send in all this paper documentation, talk to many different people, and MANY long holds. They refused to refund any of the time when the service didn't work. But what my biggest beef with them was is that they continued to bill me, stating that it took 60 days to cancel the account, and I had to continue to pay another two months, even through my service didn't work. I called them and went in circles for an hour and a half, but got nowhere. TL;DR: Look elsewhere for an alarm service.

Gold Star IT Solutions - itservices - Updated October 2026

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