We had Computer Triage work on our very slow PC 4+ years ago and were extremely satisfied with Mark's work. Thank goodness we saved his information. A couple of weeks ago our (same) PC stopped working. Mark was able to remove all viruses and corrupt files, changed the hard drive, transferred everything from the old one, and updated our Microsoft Office. Mark is very knowledgeable, honest, and patient. If you need something done to your computer and are wary of being ripped off or not getting good service, call Mark at Computer Triage. We highly recommend him. read more

Computer Triage is WONDERFUL. I had two apppintments with Computer Triage. The first was to clean up my PC. Wow, what a change. I felt l had a new computer. Second appointment was to set up a new monitor and printer. Mark is extremely knowledgeable about technology. He is courteous, punctual and works swiftly. Messages/texts left with Katrina are answered in a TIMELY manner. Computer Triage is a seamless business. I highly recommend COMPUTER TRIAGE. I rate them 5+! read more

I've read all of the reviews, positive and negative, here on Yelp and I can tell you for sure, Computer Triage is a real business. I first called their number Monday evening at 730pm. I accidentally killed our Wi-Fi so I was anxious to get it back up and running. The next morning, Tuesday, I decided to call them again and see if a real person would answer the phone as I had only left a voice message the night before. Again, I reached the same recording and left a second message. Within 10 minutes, a real live person called me back and they offered me an appointment the same day as they'd had a cancellation. Mark arrived at the time agreed and within one full hour, my Wi-Fi was up and running again, and he added my new wireless printer to the Wi-Fi as well. I would recommend Computer Triage any day! Thanks to Mark for his help! read more

I'm generally a kind and patient person, but this was a total waste of my time and money. I had some issues with my iMac, and found Computer Triage on Craigslist. I only hope they have other people on their staff who are better than the one they sent me. He was pretty clueless. He didn't have a business card. Nice enough guy. But he had no idea how to solve what seemed like some pretty basic issues. There are some people who you can just tell are instinctively smart about computers. And there are others who barely know enough to get away with calling themselves computer technicians. This guy fell into the latter category. He wasn't able to fix the issue I had with my printer, which is the main reason I called him in the first place. The Microsoft Word for Mac, which was giving me some trouble, was even slower after he left than it was before he showed up. My browsers no longer had any bookmarked passwords after he left, and were much slower than before he arrived. A bunch of my most frequently visited websites no longer recognized my passwords after he left. And he didn't really explain what he was doing, and could not figure out most of the problems I was dealing with. But he still charged me $60. I sent an email to Computer Triage as soon as I realized that virtually nothing I asked him to do was done right. It's been more than a week, and I still haven't gotten a reply. The company clearly isn't concerned with customer satisfaction. I ended up doing all the fixes myself, after he left. read more

Computer Triage has been servicing my computer for about 10 years. Mark always does a great job at a reasonable price. He even gives senior citizen discounts. He is a really knowledgable guy, knows his stuff and gets the job done in a courteous and considerate manner. I have never had a problem with Computer Triage. Mark and Katrina go out of their way to make sure everything is done right in a professional and satisfactory way. read more

I have had Mark over to help me various times with my MAC and he is great. I thought that I should let you know he is very good at what he does, friendly and very reasonable. I'm very pleased with his service and will always use him as my computer guy. He takes his time to answer all your questions and is available whenever you need him. He has always been able to fix any problem i have had on my Mac. He's great.... read more

Mark just helped me for the first time with several issues and I wanted to post this review for anyone who might be worried about hiring an IT person off of Craig's List. He just spent 3 hours at my house ON A SUNDAY to 1) Set up my IPAD to print to my (non airprint) printer 2) Speed up my computer ( which I was ready to send to the electronics graveyard) and 3) Set up a wireless extender so that Netflix worked better on my TV. My bill was less than $100! Mark owns Computer Triage and often works 7 days a week he told me to help out folks in need. I have a law practice which can't handle down time, and although I am a complete idiot about technology, he explained everything in a way that I could understand it. So bottom line,,,,even though you are having a stranger come into your house and access your electronic "life", the experience can be a good one like mine was today. read more

Just wanted to thank Mark for being so helpful, informative and patient with my desktop! I am very pleased with his service and honesty, and my computer has never run better! You can't beat this kind of service for the price. Will def refer and use you guys again, as needed. read more

Mark came over to connect a new wireless printer to my Mac network and did so in a very efficient manner. I also asked him to check my computer for adware and he did just that and found several issues that were slowing down my computer. I would not hesitate calling them again as they were knowledgeable, efficient, professional and very cost effective. read more

Fraud they claim to have a lot of experience but I asked him to install a hard drive in a laptop and he said he couldn't do it was too much too complicated for him that's a very minor repair that I can probably do myself but prefer a professional do it I know nothing about computers I enjoy doing it myself but never done these guys made me wait all day till 6 o'clock at night before he told me he wasn't coming don't waste your time with these guys they have no experience read more

I don't think this is a real business and if it is I would be very wary of doing business with them based on my attempts of communication with them. I found them on Craigs List (1st bad sign) and tried to call for a quote and it went straight to a voice mail where I left a message. No call back. So next I went to their website where there is a "live chat" window but it doesn't work and appears to just be a dummy screen shot placed on the website to look professional. Next I went to the "service inquiry" tab and filled to all of my info including a synopsis of what my problem is and when I went to send it a window popped up saying the "capture now" verification system could not be validated. I tried several more times to no avail. Shortly thereafter however I received a text message (they now have my phone number, full name and address from the inquiry form) from a random number stating someone will contact me in a moment. Nothing. The next day I got a text message from a "katrina" asking if I still need help to please text what I need to this number. I tried to call but it went straight to a voicemail to which I left another message. The whole thing is very bizarre and "fishy" and how a business that has supposedly been around for 8 years can have only 4 reviews is suspect also. Buyer beware. * Update: I finally got a call from "Mark", I wanted to explain my situation to see if they were qualified to work on the problem and he told me I need to email the problem to him and he'll take a look at it and get back to me. I told him I was out and it was too much to type in to my phone and he said to me: what you don't have a computer"? (of course I have a computer dumb ass thats why I'm calling you, I just don't want to type in my issues on a micro screen and micro keyboard and prefer to communicate verbally initially). I told him I would prefer to discuss it and he said I would need to email it. This place is an absolute joke, I can only imagine the problems I would of had communicating with them had I worked with them. read more

I did not get service this was not due to a lack of me trying. I left 2 messages through the website and one phone call. Never hear back from them read more

Computer Triage is professional and knew exactly how to repair my computer and get it back to good. They are straightforward and we did not feel ripped off or disappointed in anyway. Computer Triage are the only guys we will call for all our computer service needs. Its such a relief to finally find someone who knows what to do and how to answer all of our tech questions. We knew we were taking a risk using Craigslist but thankfully Computer Triage is far from a Craigslist horror story. Mark was very professional and tech savvy. We will be calling him often in the future for all of our service needs. read more