I am writing to express my concerns regarding the Howard Street location, which I have been frequenting since the closure of the 350 California site. As someone who works in the financial district and has been a loyal customer for nearly 2-years, I have always appreciated the quality and service at Proper Food. Unfortunately, my recent experiences at the Howard Street location have been disappointing and reflect a significant decline in standards.
The management at this location appears to be ineffective, and the staff seems inadequately trained, leading to a consistently poor customer experience. The operation lacks organization, and the attention to detail that was evident at the 350 California location is sorely missing. The staff at 350 California were dedicated and professional, qualities that are absent at Howard Street, where the service feels apathetic and chaotic.
Given these issues, I genuinely believe that if immediate corrective actions are not taken, Proper Food risks damaging its reputation and losing its customer base. It is disheartening to witness a decline due to what seems like pure negligence and lack of oversight. Basically, laziness.
I urge you to review the management practices and staff training at the Howard Street location to ensure that Proper Food maintains its standards and continues to thrive. Your prompt attention to this matter is crucial for preserving the brand's integrity and customer loyalty. Just fire these people and hire the folks from 350 California to run the Howard location, please. read more