Well where do I Start, I contact Prolite to replace my windshield there window technician dented the top of my vehicle, I sent them the pictures of the damage and have been given the run around for 2 weeks going onto our 3rd now. With no straight answer if there are going to man up and simply repair my vehicle its a 2014 Ford Explore, its new to me, I bought it new with no dent or damages on it or before. Which there window tech, agreed when I handed them my keys. Please inspected your vehicle closely Ladies or have a your husband, friends or co-works. Never have them fool you into signing anything. I have done everything they have told me to do which was take it to there preferred Collision Repair shops. Now what is being determine is that the dents on my vehicle don't match up any of there tools! WHAT REALLY. (I kind of took it as your telling me that I deliberately damage my vehicle! I would NEVER do anything in that nature) Here are the pictures you tell me! I will change my review once this has been taken care of. But as of right now I'm so disappointed on how I've been getting the run around. read more

Had an appointment at 10 am at their shop and the technician called out. They were trying to find another technician, but couldn't do it. Waste of my time. If your business depends just on one person not calling out your planning to fail. They keep you informed, but cannot deliver as promised. Plenty of companies that can. Good luck. read more

Car was robbed while service was performed. Called shop, manager told me their technician was trustworthy and to go ahead and file a police report. read more

Horrible job, my windshield leak. Rubber molding coming off...called and they came out and it still leaks...brand new 2019 Toyota sienna...they scam you by offering free gift cards or the promise of money read more

Excellent service, came to my house and replaced the windshield in about a half an hour. Answered all my questions and did so with the utmost courtesy. read more

I went and they were not able to calibrate my car that visit, so I had to come back. They did provide me an extra amount of insurance reimbursement to come back. However, they just glued the windshield to all of the plastic parts in my car (apparently called 'stuffing a windshield'). Now, that all needs to be replaced. They also just double sided taped my cover inside of the windshield for the lane departure sensor, so it spent a year falling down. I asked them to fix it when I went in for my recalibration, and that was there solution. I will not be going back and now have to get new parts on my car to replace what they glued in. read more

Fast response, fast install. They were fantastic and went above and beyond to make sure our BMW electronics were working perfectly. These folks are highly professional and awesome. read more

We had a ding on our windshield. I called them. They patched me with my insurance company. I took photos. And the repair guy came to our house 2 days after! read more

Wonderful and helpful service from email for quote to claim and finally service. The 2 techs that came out of my work to do the replacement were wonderful. They communicated great and then worked very quickly, they reviewed all with me and I am very happy with the replacement. read more

Great job great service appreciate the fast reliable service. Windshield looks good as new! Thank you.

ProLite got back to me quickly with a competitive quote for my 2022 Toyota. I needed two appointments, one for the install and one for the calibration of the integrated lane tracing technology. The technicians came to my house at the time they specified and did a great job. read more

Nick... I called and spoke with your "supervisor." You can call me yourself. Clearly your supervisor had no idea what was going on and could not speak with me about this intelligently. You have my contact information. ------------------- UPDATE: CONSUMER BEWARE: "In regards to your correspondence concerning Pro Lite Auto Glass, your position was communicated to the company. We regret to inform you that BBB was unsuccessful in obtaining a response from the company. When a business does not respond to a dispute, its report with BBB is updated to reflect an unanswered dispute which has an adverse affect on its BBB rating. If the company has contacted you, please let us know so that our files may be updated. If not, we regret that BBB can be of no further assistance. We appreciate you taking the time to contact BBB and report your experience. Please be assured that your complaint will remain in BBB's file for this company for three years, and may be referred to if a pattern of similar practices emerges. Nicolette Espino Your Better Business Bureau" read more

The replacement of the windshield was easy, no problems. My complaint is that the ad I found this company on said they offered up to $300 and there would be no hassles. I called, they told me to file a glass claim and give my insurance company their name and they'd handle the rest. When the tech got to the house, he didn't know he was supposed to give a check (and I was at work and my wife was home and wasn't sure how it worked as we've gotten them mailed to us in the past). When I called the first voicemail wasn't responded to. The second call they did reply to and said it wasn't their policy to send a check later but they'll make an exception (even though it was them that forgot to pay me). When the check arrived it was for $25. I've gotten over $125 in the past using the same auto insurance company and the same vehicle (lots of rocks cracking windshields in AZ). This seems to be the opposite of no hassles. I'll leave it at two stars because the glass seems fine but the rest left a sour taste in my mouth. read more

I needed a new windshield, against my better judgement....chose these guys. Nothing but problems since the installation. Wrong windshield was ordered, now wait another week for the correct windshield. Finally on June 17, 2019 my windshield was replaced. Scratches were made on the molding while the installation was done. After I made several phone calls, and nearly a month later 7-16-19 the new molding still has not been installed. The "office manager" Leticia Garcia, emailed me about the initial complaint in her term called me a liar....why would a "office manager" be handling the situation to begin with. Why not a shop manager, or lead shop person ? All I wanted was a new windshield, nothing more is that too much to ask for. Come on people get it together !!! read more

just got my windshield replaced using my insurance. OEM glass, arrived within 3 days. no issues to report, so far so good. Ive used prolite various times and they are very professional. I will continue using them in case of a windshield replacement. read more

professional service, easy to setup. came to my work location and fixed it out in the parking lot. nice rebate too.

I've used them in the past, but NEVER again. Made an appointment for Friday - they never showed. Rescheduled for Monday - they never showed. I told them between 10 and 12 on Tuesday. Get a call at 9:15 - the tech is waiting. Can we not show at a particular place on time? No, apparently not. I get to my garage, call the tech, and he has left!! Third strike - you're out. NEVER AGAIN will I deal with these idiots. read more

Thank you Prolite for replacing my windshield in a timely manner. This company is honest, trustworthy and has exceptional customer service! I'm not one to give recommendations freely. But I 100% recommend this company for all your glass needs. read more

Another very good windshield repair service... quick, accommodating and very pleasant to work with.

Highly recommend! Scheduling was easy, they were able to send a technician to my place of work and replace my windshield. All of the employees I spoke with were very friendly and professional. Most importantly, cost effective! Even paying out of pocket was not bad at all. They tend to get booked with appointments very frequently, as I had to wait a week before my vehicle was serviced. Call now, you will be glad you did. read more

I recently had an insurance replacement done through ProLite. Living in Arizona, I have had my fair share of broken windshields from whatever freeway detritus seems to be flying around. Prolite was able to schedule my replacement within 2 days, they came to my house to install, their installers were actually early (and called, as asked, to give me a heads up they were on the way). The entire process was painless, and I even got a check for a kickback from the insurance. Special shoutout to my installers for actually taking the time to put the dashmat back on-this is actually the only company I have used that has taken the time to do that. It's a little thing, but it shows attention to detail and pride in workmanship. I'll use these guys again when I have the need. read more

What a great experience dealing with Lily. She handled everything for me, and kept great communication. I highly recommend using Prolite for any auto glass needs! 10 STARS!!!!! read more

My windshield needed replaced and I had contacted a few companies and pro lite made the process easy and fast. They were at my house the next day, it only took 30 min to replace my windshield and once they were finished they handed me a check. I guess that if you have full glass coverage with a zero deductible then some companies offer incentives. This was the only company who paid at time of service where other companies expect you to wait 2 weeks. The only thing that I would change is that they pay in cash instead of check because to cash it costs $8. But they were great read more

I have used these guys three times now and every time they have been spectacular. The job is done very well they're always on time with in the timeframe they tell me. You're great at communication and they always are willing to walk through the insurance called to make sure everything is set up correctly I will not use anyone else read more

I did some internet searches and choose these guys because of their reviews and after reading their website- the kickback.. Nick was great on the phone. He took care of the insurance and I paid nothing out of pocket. They got me on the schedule for that Friday per my request- only 2 days later and came right within the time frame I was given. The gentleman who came out was also very nice and finished the job professionally and quickly. I would recommend them to anyone- and I would most definitely use them again. read more

My wife called me up all nervous that the windshield cracked in her SUV, and thought that it was going to cost us a lot of money. I knew we had $0 deductible glass coverage, so I wasn't worried. I was however determined to find a glass shop that was reputable, professional, and offering some sort of incentive that I could put to use. So many glass shops offer free hotel stays, and other kinds of garbage as sales incentives, but I was looking for cash rebates or gift cards to somewhere I could use. Luckily I found these guys, who were on-time, professional, clean, and presented me with my refund check ON-THE-SPOT. Read the reviews of other places offering rebates on windshield installs, and you will find that many of them will not pay you until 90+ days AFTER they get paid, which takes up to 30 days on its own. Plus some of the others make you send in the rebate forms etc. Nothing is easier than a check in your hand on the spot, and that's what these guys brought me. My wife had a blast at the mall with her rebate, and the windshield looks as good as new. I would definitely use these guys again, and highly recommend them for their service and ease of use. read more

I found Prolite after an internet search. I chatted online with their rep. He was quick to respond and straight forward. I asked if they were a Progressive 'preferred vendor'. Instead of sidestepping the question he replied honestly and stated they were not. But he assured me they would accept the payment that Progressive provided and my cost would be zero. This was all at about 9 am on a Friday morning. I asked if they could fit me in that day. Like I really thought it would happen! To my surprise they said they would be at my office later in the afternoon. I set my claim up on Progressive and they contacted them shortly after. My claims rep at Progressive joked that the ink wasn't even dry and I was already getting great glass service! About 3:20 pm that day 2 very professional employees showed up and by 3:47 pm my new window was in my vehicle! These people are professional and they kept their word. Excellent company for glass replacement! read more

These guys were as good as it gets for glass replacement. I had them out for two replacements, and Acura and a BMW. They walked me through the process, stayed online during the conversations with my insurance company, and were on time. We did a walk around on the vehicle, pre-inspected the glass, and had detail instructions on leaving. I like that they stand by their product with a warranty and are only a phone call away. Overall I would highly recommend them for your glass replacement. read more

Nick at Prolite is great! We had to get the windshield and side window replaced on one of our company vehicles, an '89 GMC pickup, and found out it still had the original windshield!! Needless to say, it gave them trouble every inch of the way. They did finally get it done, in a timely manner, even with all the issues, as well as one of the guys busting up his knuckles pretty drastically. The prices are very reasonable, and I've met the Owner, Nick, on multiple occasions. He's a great guy to deal with, and an avid businessman. I'd refer Prolite any day of the week! read more

Everything went quickly and smoothly with my windshield replacement. I sent a request online, and I got a response in an hour. I was able to get a next day appointment which was helpful given the large crack that was developing. I sat through a quick phone call with my insurance company, and that was it. Two men came to my house the next day well within the time quoted. They got the windshield in, and all I had to do was sign off that I received my rebate check. It's not too often someone pays you to repair your car. I'd recommend them for sure! read more

One word - Amazing! I called in the morning after realizing my windshield had a huge crack the day before. They immediately checked the stock and confirmed availability and called my insurance and worked out all the details and I got an appointment set the same day between 12 and 4 PM. The guy who came also was fast and efficient and finished the whole work in an hour. They even gave me an extra rebate which I did not ask or expect, what can i say, they were simply amazing! Overall highly satisfied with the whole experience! Will definitely recommend. read more

Some of the best service I have had from a company in 62 years on this planet! From the initial phone call, where they called my insurance and all three of us spoke to the technician arriving on time and being professional and fast it was a perfect experience! I highly recommend them! read more

I have used Prolite Auto Glass twice in less than a year. The customer service was great, I was able to get my windshield replaced at my place of work the next day. The guys that installed the glass did a very professional job. I highly recommend Prolite Auto Glass, and definitely will use them again if I have to. KH read more

I chose the prolite auto glass to fix the shattered driver side window glass, I spoke to the CSR and asked for an original auto glass. After all the Insurance inspections.. - The technician arrived with out any proper equipment (Glass was shattered, the technician didn't have any vacuum/proper tools to clean up). He was having air blower and trying to blow the shattered glass struck inside the side door panel... - Then I helped along to clean the shattered glass (provided vacuum cleaner from my home), still it wasn't removed completely. The technician had no clue on cleaning it - After the Installation I noticed that it wasn't replaced by original glass. so spoke to CSR, and she said "other CSR did mistake and didn't make note" and she can't help much and I have to go with the glass whatever they fixed. I will never prefer prolite again read more

After waiting on hold for 30 min with another company and my insurance . I randomly called pro lite and from start to finish they were great. I had an appointment the next day iren called me before and finished in about 45 minutes. He was very polite and professional. I would use them again and refer to my friends read more

I would recommend this company to anyone! Setting up my appointment was super easy, Jamie walked me through the whole process and helped me call my insurance to file my windshield replacement. The tech came to my house, which is pretty far, in Gilbert South of the 202. The install took about 30 minutes and I was given my rebate check of $115 right then and there. This company helped our family have a very merry Christmas :) read more

Received a quote ASAP. Once I agreed someone contacted me ASAP. Very friendly, quick and painless to set appt and speak to my insurance company. They showed up to my work during the time frame that they gave me. They changed it quickly and gave me the incentive check. NO issues or problems. Great customer service and my windshield is GREAT! read more

I've used Pro light auto glass on my 3 windshield replacements. I always dealt with Nick I believe he's the owner. I'd send a few emails and the work was done. This time there was an assortment of issues. First, before they would contact the ins co. and conference me in. This time they told me to do it. NO problem doing it, however, a different experience from previous services. Prolight always handled the details in the past and they're an approved vendor so why wouldn't they call? Second, after canceling the original appt and then confirmed the new appt by phone & email. Three days later someone calls to say we need to set up your appt. I ask why? The lady indicated because we communicate better by phone rather than email. As these events are taking place I'm dealing with multiple people along the way who don't seem to be communicating with each other. I make arrangements by email with one person then someone else calls to repeat the same thing. Clearly, process communication could use some improvement! The new appt was set for 4/24 between 12-4, at 3 I receive a text from installer saying he won't make it until 5. Due to the client was running late. I understand why they want a 4-hour window, however, you risk upsetting or losing every appt that comes after the guy who was late. A better way maybe if someone is late, to first make sure the next appt is ready and if so, make the late client re-schedule since he missed his appt? Rather, than risk being late for every client after the current appt? In my case, I'm sacrificing 5 hours plus install time it ends up being 6 or 7 hours to get a windshield replaced. Regardless, I told the installer no, please have Nick contact me. The next day a lady named Leticia leaves a voice message. Indicating Nick is not in but she can help me. If that were true her voice mail would have included a solution. I followed up with an email to her again saying I received your voice mail, however, I want to speak with Nick to this date they have NOT responded. That tells me either Nick doesn't mind losing business he already had set up or he doesn't know. To lose business this way usually means a review like this one. How many clients will this cost him? It's unfortunate I've noticed a lot of these windshield replacement companies operate this way. When you ask too many questions and they go silent. Could be an opportunity for someone to do better. read more

Carlos was amazing. We were given a window between 10am-2pm, and he was at our house at 10:00am on the dot. Extremely professional and fast service. Very friendly and efficient. We will use Prolite for our future windshield replacements. read more

Great job. Good pricing. They said 10-2pm for their arrival, they arrived at two. Could use a better arrival time estimate. Overall great tho! Quickly accommodated! read more