Avoid, it's a bad experience and bad company. They will not call you back during a job with an estimate and will bill you 6 months later for thousands. I could go further but what they say and do are two different thing. Also if you plan to contact there phone number it will only go to voicemail and whatever is said to your face will not be what actually happens. Jason Stout should be avoided. read more

As people often say when so appalled by service, "if I could give no stars, I would". There is a reason that 12 of the 18 reviews are 1 star! And if you read them all, you will note that almost every dissatisfied customer has similar complaints (high prices for little return, dishonest practices, damage not present prior to their arrival for which no accountability, unpleasant dishonent "front" man - Rusty, etc. In my case, pretty amazing that they could not find any damage other than the obvious when in the end, it was a 75K remodel to find the source, eliminate the cause and repair all the damage. Apart from their lack of professional expertise, their people skills are horrendous. From top to bottome, these people were dishonest, unpleasant and incompetent to say the very least. read more

The manager of ProKlean,Rusty, tried talking me into allowing his workers to "accidentally", break my countertop in order to justify putting a new one in; thus, asking my insurance company to pay out more money to ProKleen. To which I replied "no way!" Additionally, they kept me out of my home, unnecessarily. As they didn't show up to work on my project for many days out of the 12 weeks that I had to live elsewhere. Also, Rusty recommended that they replace all of the wooden floor throughout my house. Rather than a few square feet in my kitchen. And, then after I paid and then fired Rusty, for the work accomplished, I hired a friend to finish the job. And paid my friend a lot less than Rusty was planning on charging. Unbeknownst to me until months later, I just found out that ProKleen was, currently, requesting of my insurance company to pay out more money than was owed to them for work that my friend did. NEVER ALLOW PRO-KLEEN IN YOUR HOME. read more

STAY AWAY FROM THIS COMPANY! They will show up like they are saving the day, push you out of the way and tear your house apart just to get their foot in the door, and to squeeze every penny they can from the insurance company, As soon as they get done tearing everything to shreds , they disappear. They avoid your calls, tell you they will be there to finish what they started 50 times and never follow through. A tiny job turns into a massive project because they only care about making sure they can milk as much money as possible from you and the insurance. It was a nightmare. No regard for my family, no morals, no empathy just sees $$$$. Please do not hire this company. YOU WILL REGRET IT. Rusty is the biggest liar, and will lie to your face while he is stealing your wallet. TAKE THIS AS A WARNING A RED FLAG......These people are not good people at all. They should be ashamed of themselves. Taking advantage of people. They have been in business a long time but that just taught them to be creative on how to manipulate insurance companies and take advantage of people when they are suffering enough read more

I strongly urge you to avoid this company! Believe the bad reviews. I hired them a year ago to respond to a daylight basement flood on a rental of mine (uphill neighbor overirrigated the property line), and it took them six months to get it done. They have two parts to the company: the one that does the demolition, and the one that does the rebuild, which is contracted out to a subcontractor. The demolition crew dumped debris in different drains (totally clogging them) and broke things. And the construction crew did so many things wrong! Their contract with me said they would be done October 18th. I had to meet with the contractor four months later IN FEBRUARY to make sure he finished everything. His crew's work was so bad, I literally had to hire an electrician, a plumber, and a handyman to fix things his company did wrong. I'm still discovering things that were improperly done - even dangerous. The insurance company said they overcharged on things, I found parts of their itemized bill that were fraudulent, and I could go on and on. I've gone the Better Business Bureau route, and they responded with all sorts of inaccurate statements (which I expect they will do, if they respond to this review). Having only now read all the bad reviews on Yelp, I'd say the one thing Prokleen can be relied upon for is the unprofessional and unethical things they do. read more

Run the other way from this company! Though some of their individual workers are good, decent people (taken on their own), I would not want to have any representative of ProKleen ever in my home again. In July we had a fire in our kitchen, torching our appliances, scorching our cabinets, singeing the vinyl floor, and significant smoke damage throughout. We contacted 4-5 different restoration businesses and ProKleen were the first to respond. Others took over a week, and said it'd take over a month before they could even start work. When ProKleen's estimator came and said they could probably be done in 4 to 6 weeks, we signed the paperwork -- which, to our chagrin (we found out later), indicated they could take up to 90 days to finish. Initially they showed up early, and did their work competently enough (cleaning, flooring replacement, cabinet removal, painting). But it began to drag out. They would say they were coming and then not show up. I would call and get no answer. Leave message after message and get no reply. Days, and weeks would go by with no contact whatsoever, not even to make an excuse for blowing off an appointment. The Covid-19 pandemic was going on, so I made allowances, doing my best to be patient. To do otherwise would help nobody. During all this time, I was having to take my wife to doctors for burn treatments a few times a week (results from the kitchen fire). Time went by and, although frustrated by the situation, I did not let it affect my dealings with them. I had other things on my mind. Well, towards the end of their 90 days they finally showed up with the replacement cabinetry (which they kept promising us was being custom-made elsewhere). Well, it was not at all what we had expected. It was not like our old hand-painted solid oak cabinetry in quality, materials, or kind...or even size. It was modular, cheaply-made, plastic-laminated particle board, painted to match our old cabinet color and arranged to create a similar basic outline. As they were going up I could tell it was not at all equivalent to what we'd had, and finally spoke up. Earlier on, I had made my preferences clear -- I would very much prefer to simply have our old cabinets stripped, sanded, repainted, and reinstalled. We had only just redone the kitchen a couple of years prior and, having done all the work myself, was not sure "new" cabinets would match. The installer, timidly agreed with me, and called his boss, Jason about it. I was within hearing range of both parties of the phone conversation, and when informed that the cabinets were wrong, and that I was not happy, Jason (ProKleen's owner, who did not know I was nearby) said "Well, that's tough, this is the way we do things. This is what they are getting." At that point I went "Ahem. I'm here in the room." and tried to explain the obvious differences between the old cabinets and new, and he just basically said "If you don't like it, your lawyer can call my lawyer, and we'll see how that goes." That was the end of the phone call. The poor installer, who also confessed to not having ever installed this kind of cabinet before, proceeded to hurry up try to finish the job. He installed the knobs in the wrong place (not matching all the other cabinets in the room). Another (more senior) worker showed up to help him and they made more progress, but soon realized that the new cabinets did not have the crown molding on top that every other cabinet in the kitchen had. Oops. At this point I should probably mention that weeks earlier, during all the delay of waiting for the new cabinetry to arrive, I called and told them to just bring the old cabinets back and I'd reinstall them and repaint them myself -- to which they informed me that this could not be done, since the old cabinets had already been discarded. Imagine my surprise when I found out that their solution (on that final day) to the lack of the crown molding was to go back to their shop and somehow "find" the old cabinets, detach the crown molding, and bring it here to to glue and staple on to the top edge of the new ones. In other words, they lied the whole time regarding the old cabinets being "gone". I don't know which worker was responsible, but when almost finished, it became evident that there was not enough old molding to finish the job. Between the different sizes of the old and new cabinets, there was left a 3/4" gap at one corner where two pieces should have met. Their solution was to put some random pieces of molding in the hole and cover it up with blue masking tape (telling me to leave the tape on for at least 24 hours for glue to set). What I found 28 hours later was a mess. I have photos of it. There's lots more to this sad tale. There's dishonest billing (for phony services not rendered). Pressuring me to sign-off anyway to bilk the insurance company for same, and threats to put a lien on my home if I did not. Need I say more? Hire ProKleen at your own risk. They are bad news. read more

ProKleen Restoration - Damage Restoration Near Me - Eagle Point, Oregon

DO NOT hire! They were hired to deal with a tiny bit of water damage from my apartment, and they ripped the doors off because of some beef with the property management. Then they went to town and ripped my perfect bedframe up, destroyed the mattress and got it moldy, ripped up expensive yoga equipment that I worked really hard for. The personal damage came to a total of $800. That's my stuff that I am now on the hook for. My understanding is they cost thousands of dollars of damage to the physical property. Not only that, they displaced everything in the bedroom, when there was just a tiny patch to be repaired. I was away helping my dad who has dementia, so I wasn't able to come move my my furniture, and it was entirely unnecessary to rip my stuff to pieces. If I had the energy, I'd sue the life out of this company. May they have all bad luck in all they do in personal and professional. My space has been violated. These people are on meth or something. Who would do this?? This is vandalism. In response to the company-- my room was not the one that was affected on that level.. It was on the other side, and it was told to me multiple times that the damage to my furniture and the bedroom damage created by your company didn't match what was the problem, and you all were destroying property that didn't need to be destroyed. Also, your workers physically tore up furniture that I now have to replace, including items without water damage. Just threw things around. And thanks to everyone passing the buck, I'm out $1000. My insurance deductible doesn't cover this, so you and your shoddy practices and no one taking responsibility have left me on the hook, and I stand by my review. Had the property manager not stopped your workers at some point, my understanding was the damage you all created would have been far worse. All so you could get more money. And I stand by what I say toward you all learning a fat lesson. What you do to others comes back to you. Also the water damage on the box and the mattress was unnecessary. And the bed was physically ripped to pieces. That's not water damage. That was done by someone ripping it to pieces. Completely unacceptable. I know what I was told property management, and it doesn't match your story. So someone is lying, and being that they said you cost THEM 10K in damages and that they won't hire you again, I'll say it's your company. I'm honestly sick to the teeth of people passing the buck on this, and everyone just thinking this is acceptable business. It's infuriating. read more

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This company is dishonest and backs up and supports their employees not being transparent with their customers. We had a roof leak and I called this company and had Rusty as a PM he was so busy he couldn't get me a copy of the proposed bid until after the work was done so I couldn't decided and have a say in the work to be done. I was happy to pay the invoice once the owner reached out. I simply asked the owner to go over the invoice with me, as quantities and items were on there that weren't completed. He said I was harassing him and wasting his time, threatened to take me to court, then sent me an invoice with some random total he came up with. These guys are like used car sales men. Not someone I would want back out. Liars and they take advantage of people. Crooks. read more

I had a house fire in August and hired them to do the repairs....big mistake!!! it is now December and I still have holes in my roof..a ten foot hole in my wall and they have disappeared! They sure showed up to pick to get their checks from my insurance company! They were paid 3/4 of what my insurance estimated the total repairs would be and now I've got to figure out how to complete the job! My insurance company said that's what these companies do! it's big business now! They have told me to report them to every agency I can..and I have started that! I want to cry st this point! I trusted Rusty the project manager and he scammed me! please run if anyone recommends them for anything other than lite cleaning! read more

If you like it when people obviously lie as to why they come late, don't show, don't call, don't order your building supplies, why they don't pick up those supplies, why they don't drop off those supplies, why the job is taking many months longer than they said it would. And if you like it when people dig in further when you call them on their deception, and dealing with people who seem to think you are too stupid to notice the obvious lies, Prokleen is just right for you. read more

Terrible communication from the project manager!! Seeing as the job was much smaller (less profitable) than their typical 80k-100k restoration, it was made VERY clear that this small (7k) job was not a priority, nor was it worth their time to make "courtesy calls" to their client! Hell, they made no effort to maintain communication with their client's insurance company even!? Highly I recommended!! read more

If you are looking for someone to clean and seal your limestone floors we'd suggest you keep looking. (And when you find someone good, please leave a positive Yelp review so we can find them next time.) We had some 1,800 sq. ft. of limestone and onyx tiles we needed cleaned in the home we just purchased. Four days (they originally told us it would be two) and $4,000 (!) later, there were some improvements in some areas but to be frank, other areas looked even worse. Granted, it was a challenging job as the floor may not have been properly cleaned and sealed earlier, but comments like "I was reading up on limestone last night" left us wondering whether Joe (an otherwise affable and conscientious worker) truly had the necessary expertise for this job. Thank goodness we pushed back hard when he told us his boss wanted him to work somewhere else for three days when there was still another day's work needed at our home or that would have delayed our moving in even further. He also had to keep going for parts and switching out equipment, which made us wonder how they can get away with charging so much. But we were desperate to get the job done so we could move in and accepted the bid without checking further other than a call to another cleaning contractor whose mail box was full. Sigh . . . Lots of lessons learned here. read more

Absolutely fantastic! I bought a restored antique sofa which needed cleaning, and these guys did a fantastic job. It was winter and I didn't want to have a lot of blowers and dust in my home without being able to open windows, so this company happily accommodated me with my bringing in my sofa. They even unloaded and loaded it from my truck with no complaints, and I know it weighs a lot with a solid oak frame. I will always bring my furniture here to have it cleaned! read more

Absolute waste of money. We did their cleaning special and the carpets look exactly the same. The guy sprayed it and then went over the carpet a grand total of ONE time. 3 rooms took him 10 minutes to complete so I guess I shouldn't be that surprised. These guys do not specialize in carpet cleaning and it certainly shows. I would suggest you look elsewhere. read more

They provide many services , and have certified , qualified techs , I had my Carpets and Air ducts /Dryer vent cleaned and they did an awesome job. , very reasonable prices , I recommend Prokleen to everyone you cant go wrong hiring these guys , very professional crew .Thank you Prokleen. read more

I first hired Prokleen when we discovered black mold and water damage to a bathroom we were renovating. We ended up hiring their team for some different carpentry work, drywall repair, and insulation repair. They were polite and hard working at a reasonable price within a reasonable start date. I'd call them first for my next project. read more

Very professional company. I had to have my entire first floor re-floored due to water damage and mold, and the guys at Prokleen did all the remediation and demo work as efficiently as possible. I felt entirely safe leaving the house during the day for school in their hands. When the flooring installers they had subcontracted betrayed my trust by rummaging through my bedroom drawers, Scott and Jason of Prokleen handled the situation with dignity, understanding and respect. When the owner of the subcontracted flooring company turned around and made me out to be the bad guy, Scott took control of the situation, found another, better flooring company to finish the job and did and said exactly the right things. I would not only work with this company again for any home needs, but I would recommend them to anyone--and have! read more

They contacted me with a special offer and I accepted & made an appointment. They showed up and their service man was knowledgeable, friendly and efficient! He explained what he was going to do, allowed me to show him a couple of stains, and he went to work. The stains were gone, the carpets were fresh (two types) and I was completely satisfied with both the job and the great price! Thank you Bear (my service guy) and Pro Kleen. read more

Called them to do an estimate on clean up work. They told me the would be out in two days and set a time for the appointment. An hour before the scheduled appointment they called and said they were behind schedule and would be an hour late. That's cool. Things happen. Then they call back 15 minutes before they are supposed to be here on the second schedule and somebody from them calls and says "the Boss" told him to call and tell me that there was a $150 dollar "Estimate charge", because of were we are located. No one ever mentioned a estimate charge prior to this. Oh and IF we selected to have them do the work they would credit HALF of the $150 to the work. NOT the whole amount but HALF. So they make $150 bucks just to show up with an estimate. NO WORK INVOLVED. They could make a SKY HIGH estimate and collect $150. They Knew where we are located when I first called. I told the girl on the phone our address when I first called and again when she called back to make the appointment after talking with the Boss. They set up the appointment knowing my address and in addition our town is listed on their web site as in their 'region'. I told the guy who called (who did not identify himself) that this was unacceptable. Now we are just a ten minutes from when they are supposed to be here, they have to drive some distance, so there is NO WAY they could be on time for the rescheduled appointment even if I did agree to their attempt to RIP ME OFF. I told this Person that this was wrong and he needed to have his boss call me right away. I have a large property and have numerous people do work for me. NEVER has anyone tried to charge me just to do the estimate in the 11 years I have owned it. I told the unidentified 'worker' that this was completely unPROfessional - particularly for a company that calls itself 'PROKleen', and I expected a call from the Boss. He NEVER called. DO NOT UNDER ANY CIRCUMSTANCE USE THIS COMPANY! THEY ARE A RIP OFF! He thought I was older and he could trap me into paying him for the privilege of them showing up, by making this last minute effort to coerce me into his ridiculous charge. Run the other way from this company! There are lots of better companies that make their money by doing the work. Not by manipulating the elderly! SCAMMERS! read more