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Affordable Pool & Spa

5.0 (1 review)
Closed • 8:00 am - 4:00 pm

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5 years ago

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Clearwater Oasis LLC - A BioGuard Platinum Dealer

Clearwater Oasis LLC - A BioGuard Platinum Dealer

(5 reviews)

Reid at Clearwater Oasis was great. He and his team installed Baby-loc fencing around my pool. The…read moreentire process was very smooth and Reid was very communicative throughout the entire process, they even have automated messages to let you know they're on their way. Reid also went above and beyond by explaining pool maintenance basics to me and it's clear that he's very knowledgeable.

In Early April 2018, my husband and I got a bid for our pool from Clearwater Oasis. Clearwater told…read moreus we could do a lot of the prep ourselves to save money so we went with them. They delivered the "pool concrete" to resurface the inside of the pool saying we could pay for what we used. Jim and Reid came out and did a lot of measurements. By the end of April my husband had all the prep work done besides sanding and had rebuilt the steps to the specifications and suggestions Jim and Reid had given him. We picked out a liner and were anxious to get it ordered. By May, my husband and I had both called multiple times to get an update. No word. No phone calls returned. My husband even went into the office multiple times but no one knew anything. Finally, after over 2 weeks, Reid calls us back saying he's sorry and that he's really busy. It's now mid May. He says he has another set of measurements to do before he can order the liner. Another week goes by. No word. We know this is a busy season for pools- we just wanted to know we weren't being blown off. I get a hold of Tina in the front office June 1 and she has no updates for us. When I get a hold of her today she says that Jim has decided not to move forward with our bid because the steps weren't done to their specifications and the "pool concrete" has not been sanded. They are sending us a bill for the "pool concrete" and that's it. My husband couldn't sand the concrete yet because it had rained, but was planning to. After all, it had been WEEKS since hearing about progress on our project. The steps had been built with Jim and Reid's direct input (in person meeting). I have worked in customer service, both retail and food service for years. After Tina hung up on me today I thought I'd write this review.

Affordable Pool & Spa - poolcleaners - Updated October 2026

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