Called to have the control box repaired. Service Technician flipped the switch on breaker and it…read moreworked but told me I needed to replace it and it would have to be ordered. Here for 5 min. told me he would ask his boss if I could just pay half the service call and I told him that would be wonderful as I live like 2 miles from them. He came back and said I have some bad news, boss said it has to be the full $125. I have purchased several items from this business but never again. Terrible.

This company will lie to you and tell you they are maintaining your pool at your vacation home but…read morethey don't. Our pool was nearly destroyed by months of zero maintenance. They billed us we were never late but simply came out and added water and then left.

We had purchased a new hot tub from Frank's some time ago and we ordered a replacement insulated…read morecover through Frank's. They sent a young customer service rep named Ronin to deliver the new and take away the old one. When Ronin arrived it was a little complicated because the mechanical "lid flipper" needed serious adjusting to work right. He did a great job, spending at least an extra hour beyond what we all thought would be required. Would definitely recommend Frank's and Ronin.

Two months ago Franks replaced our hvac that was 21 years old. We had two separate hvac systems and…read morethey said we could replace both of them with one larger unit. Cost $19,000.00. WOW! This new system is still not working right. Our house is cold and the emergency heat does not come unless I force it. Have sent them email after email and they don't respond. Would not recommend them to anyone.

They first could only evaluate one thing at a time, wanted to charge multiple trips, didn't call…read moreback for a couple days, couldn't schedule us for a week, didn't have the part they decided we needed, couldn't give a estimate because the person who does bids was not there. They finally gave us over a $1000 estimate for a part and labor and TRIP. We checked elsewhere. The parts were working fine, did NOT NEED replaced, but there was a NEST in the outside unit!! They removed the nest, replaced a coupler in the OTHER fireplace and charged $150!!! These guys are either unskilled or just want to gouge us!! $1000!!!! DONT WASTE YOUR TIME OR $$ with these people!!! Horrible!

This company charged $223 for a $12 start capacitor. Bill for 20 minute call in gold beach over…read more$400. Be aware!!

Great laid back vibe . Drinks were good . Staff friendly. Bar partner ordered a chicken salad and…read moreit looked good. Set back in a plaza . Good stop

lets talk about the lies your public Employees are telling you give your rights the the bitch…read moreQueenn Funny Bill Gates cartoon (this scumbag should be arrested!!) https://www.youtube.com/watch?v=BeaIUCE6vas

Tom and Cody are very helpful and friendly. If they don't have what you need in stock, they can get…read moreit for you quickly. Their advice helping your pool is very helpful! Highly recommend this business!

OMG!!! I have been calling EVERY pool service company in Grants Pass to try and get help with our…read morepool and not one single person has 1) answered their phone or 2) called me back after I've left a message. I finally found Paradise's #, he answered on the first ring and he is going to loan me his pump to get started! Why is this place not on Google's front page when searching for pool service in Grants Pass? It should be the ONLY one!

Their store burnt in the fire, but Tim is still doing installs and service work. You have to be…read morepatient because he is busy, but knowledgeable above others.

Very competent. He came out to replace our pump during Christmas week. Knowledgeable and fair…read more We thought we had to replace the whole pump. The new pumps are very expensive. We ended up only replacing the motor which was less than 1/4 the price of a new pump. I highly recommend Tim because he is fair and reliable.