Ken was very prompt and professional. Worked through some challenging moments on our hot tub…read morerepair. Did a great job for us. Highly recommended.

This is my "go to" pool & spa company, as I really appreciate the service I get. Very professional…read moreand timely. I've had Luke (the owner) service my spa for the last 6 years and I've been super happy every time he's here. He is very knowledgeable about the pool and spa sector and has a passion for getting things done right. I highly recommend Rogue Pool. I've tried other spa/pool companies in the Rogue Valley with mixed results. One business I used would let me down by not keeping me in their schedule. Rogue Pool on the other hand has never let me down. In addition to great service, Luke has all the latest equipment to get the job done fast and perfectly. He also will make any necessary repairs without having to call in a sun contractor. He fixed a leaking spa pipe for me recently and got everything back into place without any issues. Truth...

Called to have the control box repaired. Service Technician flipped the switch on breaker and it…read moreworked but told me I needed to replace it and it would have to be ordered. Here for 5 min. told me he would ask his boss if I could just pay half the service call and I told him that would be wonderful as I live like 2 miles from them. He came back and said I have some bad news, boss said it has to be the full $125. I have purchased several items from this business but never again. Terrible.

This company will lie to you and tell you they are maintaining your pool at your vacation home but…read morethey don't. Our pool was nearly destroyed by months of zero maintenance. They billed us we were never late but simply came out and added water and then left.

We had purchased a new hot tub from Frank's some time ago and we ordered a replacement insulated…read morecover through Frank's. They sent a young customer service rep named Ronin to deliver the new and take away the old one. When Ronin arrived it was a little complicated because the mechanical "lid flipper" needed serious adjusting to work right. He did a great job, spending at least an extra hour beyond what we all thought would be required. Would definitely recommend Frank's and Ronin.

Two months ago Franks replaced our hvac that was 21 years old. We had two separate hvac systems and…read morethey said we could replace both of them with one larger unit. Cost $19,000.00. WOW! This new system is still not working right. Our house is cold and the emergency heat does not come unless I force it. Have sent them email after email and they don't respond. Would not recommend them to anyone.

They first could only evaluate one thing at a time, wanted to charge multiple trips, didn't call…read moreback for a couple days, couldn't schedule us for a week, didn't have the part they decided we needed, couldn't give a estimate because the person who does bids was not there. They finally gave us over a $1000 estimate for a part and labor and TRIP. We checked elsewhere. The parts were working fine, did NOT NEED replaced, but there was a NEST in the outside unit!! They removed the nest, replaced a coupler in the OTHER fireplace and charged $150!!! These guys are either unskilled or just want to gouge us!! $1000!!!! DONT WASTE YOUR TIME OR $$ with these people!!! Horrible!

This company charged $223 for a $12 start capacitor. Bill for 20 minute call in gold beach over…read more$400. Be aware!!