I've owned my home for about a year and have had many tradespeople in and out during that time. This is the first experience I've felt compelled to write a negative review about. Greg was assigned to my service request and did arrive on time. However, his overall demeanor was unfriendly and unprofessional, especially for someone in a customer-facing role. Shortly after he arrived, my daughter experienced a sudden medical emergency--a seizure, her first ever. I was in the next room calling 911 while emergency responders arrived. It was an extremely stressful and urgent situation. I have no doubt he could hear me screaming her name and calling emergency services. About 10 paramedics came stomping down my short hallway. It was quite the commotion. Before leaving with my daughter in the ambulance, I briefly let Greg know he could continue the work if needed. His response was: "Make sure your dogs are locked up. I don't want to be bit." My dogs were locked up when he arrived and he knew that. Given the circumstances, this felt incredibly lacking in awareness and basic human empathy. I understand safety concerns, but the timing and delivery of that comment were inappropriate. I rarely leave negative reviews, but this experience stood out for all the wrong reasons and this guy shouldn't be entering any one's home. read more

Contacted Greg on Saturday and he showed up Tuesday morning--four hours early! Did a great job on a toilet replacement at a fair price.

Needed a water heater repaired and got a quote. Greg showed up as he said he would, finished the repair as quoted. Water heater is working fine. read more

Absolutely one of the worst humans I have interacted with in the professional sphere of trades. Greg is a rude, petulant man who obviously is not used to having people offer healthy questions and concerns about his work or opinions. Greg was contracted to inspect our leaking water heater by our insurance company. Despite there being full evidence of leaked water everywhere and a full drip catch pan, Greg decided that instead of letting the insurance company know that there was a job they could bill him for, he would tell them there is no evidence of a leak; DESPITE fresh water damage being everywhere. When I questioned him about this, he spent the next 5 minutes on the phone berating me and making insulting remarks and statements like "I have no one paying me for this job!" and so on. I even had to block his number after we hung up because he continued to send me condescending texts and communications. His patronizing tone and awful customer service must be called out, and I am not the first person on Yelp to do so. Not only am I going to submit a full complaint to the insurance company Greg is contracted with, but I am going to ensure that everyone I know does not work or contract with this man. What is sad to me, too, is that I am a well-to-do new homeowner in the area, and he could have had years of business and contracts with me had he behaved differently. He is a petty, small tyrant of his limited scope of practice. Avoid Base One Plumbing and Greg if you care about being respected and treated with professionalism. read more

Greg came out soon after I called him, and did the repair the same day. Also charged less than his his estimate. Recommended!

This company was recommended as a plumber who responds quickly to requests. Greg Major Is the person who quoted me $169 to fix a leak and get the water heater in my new home working again. He let me know that if a valve was needed it would cost more money. Greg is very brusque on the phone and was downright rude to my adult daughter during his service call. He made inappropriate comments, complained about the work that had been done by the previous owners of the house, and spoke to my daughter in a patronizing tone. When he was finished, he added an extra charge of $194 for soldering the leak and relighting the pilot light. He did not clean the water out of the pan, and less than 24 hours later the water heater is still not working. I was very polite in email inquiries to him asking for an itemized bill to explain the price difference, and expressing my concern at his unprofessional comments. He became aggressive and angry, and sent me an extremely rude email telling me never to contact him again. read more

Paid this guy full amount day of service...$ 192 for 5 minutes to fix a flapper! He should be out of business! After paying full amount he blasted my review with obscenity- ‼Scary guy Beware !! read more

Great service. I needed some faucets replaced the same day. Greg was very courteous throughout, and able to be here quickly. He even went to the plumbing supply and picked up my new faucets. He also replaced a shower head that I added to the job at the last minute. The price was very reasonable. I would definitely recommend Base One Plumbing. read more

Greg responded quickly and was at our home within an hour, quickly resolved our emergency issue in less than an hour. Would highly recommend! read more

He was promp and got job done in short time very happy with his job thank you he answered my question right away and he was here a few minutes later read more

Solved the issue over the phone. Knowledgeable and forthcoming. Definitely recommend!

Gary answered my request for water heater repair or replacement in minutes. Arrived when he said he would and got the job done at the reasonable cost he had bid. Great communication throughout. I would absolutely recommend BaseOne Plumbing and will call them again for any future plumbing needs. read more

I am so grateful to have found Greg!! I'll never call anyone else. He responded to my call immediately, arrived the next day and got the project done quickly and well. He is efficient, knowledgeable and a sweetheart. I highly recommend. read more

Greg did an Incredible job, he is very knowledgable and fixed our leak very quickly!! He is very experienced and trust worthy, I will definitely use him again. read more

The last interaction Greg, the owner, and I had sums up the entire experience. He replaced a water heater for us through a home insurance claim so we didn't get to choose our service provider. When he and his employee finished the job I asked, "Could I take a look?" His surly reply was, "You can look all you want, it's your water heater - you can look for days. We'll see you in another 18 years to replace this one." Then left without a handshake, eye contact, or even a good bye. Instead of frustrated, I'm more confused at how a business owner thinks he could be so sour with people and actually think he's making a difference. I wouldn't call this guy again, sorry. Get a better attitude. 2 stars because they worked fairly quickly. read more

My parents had a pipe break in their house last night about 9:30pm. We called the home insurance company this morning and Base One was the contracted company selected by the insurance company to contact us. Greg called us in about an hour from when we hung up with the insurance company and said he was on the way to our location. Greg came in and was willing to listen to what we had done so far and asked questions. He was concerned about keeping the house clean while he was here. After he determine what and where the issue was he quickly fixed the problem. He was very professional and was focused on getting the problem solved ASAP. Turns out that in order to access the broken pipe he had to cut into the wall. He did a great job on cleaning up the mess afterwards. The drywall repair is not part of the insurance package so he left a great rough patch for us to fill and paint. After the work was complete he was willing to share some things about the plumbing system in this house that could be potential problems in the future. This problem was known by us due to other neighbors having similar issues. He was not telling us this to create additional work for himself but as advice for the future. Thanks Greg for getting the water back on and running, the showers felt great and it was nice to be able to flush the toilets. Thanks Greg. read more

Knowledgeable, professional, and was able to fix my bathtub in minutes! Couldn't thank him enough. Would recommend to anyone!

We hired Greg while remodeling our kitchen. He did a great installing all our new plumbing and appliances. Would hire him again.

Fidelity called him for a warranty job. I believe Greg is competent but surly and seriously lacking in customer service. I had to call him twice to schedule an appt. Plus after the appt., he did not file a transfer warranty work order as required in 48 hours. Fidelity had to call him so that my warranty job could be completed- 5 days later. read more

I called the home warranty insurance company to get service on our shower that had been dripping all night and we were unable to stop it. They referred us to Base One Plumbing we explained to the Home Warranty Company that we were leaving on Monday for Christmas they told us to call Base One and advise them of our problem, They said that Base One would have the Work Order so we called them on Friday morning 12/16/2022 at 7:45 AM Base One answered the phone and was very rude I think his name might have been Gregg but I'am not sure. After I explained our problem to Base One and said we were trying to leave for Christmas on Monday 12/19/2022 he told me that he was trying to leave for Christmas also has was everyone else and if I didn't like it we could call the other plumbing company that was giving a time of seven weeks to respond. he then told me to go out to the street and turn the water off until he had time to repair it. I'am 80 years old and disabled and have no idea where the valve is. That's why I have the insurance policy, he was very rude. I understand that he was very busy but he could have just said that has soon has he was able to check his schedule he would call me back and see how quick he could come out. Instead he would check his schedule Monday 12/19/2022 and call me. read more

Thanks Greg! This guy was practically out at our place before we hung up the phone. Made repair to broken pipe under our house. Took about two hours and charged a fair price. Will use again! read more

Greg Major and his crew did a shower enclosure demo and remodel for us. He was very helpful about explaining the process and the steps to complete the project and gave very good recommendations for materials and suppliers where we could pick out what we wanted. The day after we signed the proposal, he was at our house bright and early and got right to work. We LOVE the finished project! Our shower looks awesome! We are hoping to contract him again for our other bathroom in the near future. He was extremely professional and meeting the expectations of his customer's is his top priority. read more

Our water heater of 20+ yrs went out. Greg replaced it and brought all up to code. His work was timely, professional, courteous, and clean. Would highly recommend Base One for plumbing repairs. Thank you read more

I had to give this company a 1 star because there is nothing lower. They came and fixed my leaking faucets in the bathroom although the repairman was not friendly, but 5 months later there were leaking again. I called several times and got the run around and even asked if they could tell me what they did so I could fix it myself but they never furnished even that information to me. Their guarantee is non-existent. I wouldn't recommend them for any project. ZERO Rating!!! read more

I was provided an appointment window of 8:00 am to 4:00 pm. Greg called my cell phone, I could not answer due to being on a business call. I returned his call within 10 minutes letting him know I was home. He responded he was now unavailable. He was rude and condescending. When he did arrive after 4 pm, he continued to be rude, walking across my lawn and into the house with his dirty boots on. He was checking my garbage disposal. He threw the metal ring onto my granite countertop. He took the contents of the disposal and threw it into the other sink without asking for the garbage. His behaviors and the phone conversation were witnessed by my adult daughter who was upset by his callous demeanor. I would NEVER recommend this company and would NEVER allow this disrespectful service again. Maybe Greg needs to retire and his behaviors are evidence that he is dissatisfied with his career. Customer service is no where in his repartee, in fact his customer service dwells in the sewer. I paid for his lack luster service read more

10 minutes after my scheduled appointment, I received a phone call from Greg at Base One plumbing, to tell me he went out of town and could not make his scheduled appointment. I told him I called out of work, and that this is a loss of money for me. Greg responded "it is what it is". He gave no apology, no expression of remorse for completely inconveniencing another person. Then he had the gall to ask if I wanted to reschedule! If you are looking for someone unreliable, who may or may not show up to an appointment, and, who is incredibly rude and inconsiderate. Base one plumbing is your guys. Very disappointed! Sad I can't give a 0. read more