We had a flood in the house this past June, the insurance co sent them. My complaint is not the water damage part but the ppl who came in to pack our stuff, from the same place. I have a huge collection of breakable mice and otherwise. They were packing away and the 2nd day the lady in charge said someone complained (from within)that they were to slow. So instead of treating the stuff properly and wrap in bubble wrap and brown paper they layered all these breakable things to flop around the box's. Need less to say there were a lot of broken things when we unpacked. Also I have mice nutcrackers and 1 went missing. They sent me a pic that 1. had no clarity 2 the nutcrackers were right up to a lrg silk flower plant, that spread out and in the pic because there is no clarity you cannot see the nutcrackers 2, one on each side. When I complained they blew it off and went whining to the ins co, that they were not responsible. Nothing was broke or missing before they got here. I also told Service Masters that after we unpacked everything 1 nutcracker was unpacked and the other missing. Still nothing. They are not a responsible co, no integrity and if I could leave a 0 I could have. The lady who packed us said tell the ins co if you find anything broke. Ins said Service Master is responsible. 1 last thing, in the same cabinet where the nutcracker disappeared they are glass shelves, when all done, 1 shelf was missing, must have gotten broke, cause all the other shelves were taped together. Nobody said anything to us about it being broken or anything else, just gone. It was a whole $10. to replace it but I should not have had to pay for it. In full disclosure we never said anything to SM about the shelf but did tell the ins co. Untrustworthy, lacks and careless. They charged a bloody fortune I might add. No regard for others belongings and no integrity to make good on the missing and broken things read more