Rod was great! Super nice guy and I love that their service doesn't require any repairs after…read morethey're done. Couldn't recommend them more.

From the owner: Serving Eugene and the surrounding areas. Experience the Pure Maintenance Difference in mold…read moreremediation. Unlike other companies, Pure Maintenance of Oregon stands out by offering an unmatched warranty for mold remediation services, contingent on resolving all water issues at the time of treatment. Our revolutionary patented technology transforms the mold remediation process, making it stress-free and efficient. Say goodbye to traditional, costly methods that involve demolition and reconstruction. With our dry fog technology, we provide a quick and affordable solution to your mold problems. Trust us to deliver long-lasting results while ensuring a seamless, hassle-free experience for your home. Contact us today to schedule a mold test.

Slow and doesn't live up to their promises. If you choose this company, be prepared for lots of…read moreno-shows and slow call backs... if you even get one. They didn't think the fact that we didn't have water was important enough to not blow me off. Extremely unprofessional. They also lied to me about when they got the test results back from the asbestos test, which made me have to wait an additional 3 days of waiting... with no water. I had to switch companies in the middle of the job because serve pro had an such attendance problem. I switch to Service Masters and boy am I glad I did. They came in and did a wonderful job!!

They are very dirty. No ones know what to do or how to do it. They don't track anything when it…read moreleaves and come back. Very unprofessional

Always nice folks at this facility Very helpful in…read moreanswering questions without hostility!

Rachel and Liz were amazing. LARRY W. It says i didn't say enough ok bcouldnt getters on phone…read moresowent into office on site other werestill amazing

First off these guys are not experienced, both technicians admitted they are new to this and don't…read morehave very much experience in this field. I can live with that, but lack of communication, lying & unaccountably are another thing. Friday 18, 2018 --- Eli with 1st response set up an appointment for me for Monday 21 @ 9-9:30am. I confirmed via phone call with him Monday morning before 9 am that he was headed my way from Medford to GP. Texted him at 9:30am to ask if he was headed my way, called again at 10:30am, the guy didn't get to my house until after 1pm to give me a 2 minute quote. The only act of admission I received from him upon arrival was, we must have gotten our wires crossed. No you flat out lied to me & showed that you believe my time is worthless between multiple calls & texts that your confirmed. He's supposedly set up the dry wallers for today Wed. 23 & the painters for Thur. 5-24 and was going to get the quote over via email from Serv Pro's. I tried to call & text Tuesday with both ServPros and Eli with 1st response and was promised they would have the quote over by end of business Tuesday and they would get me the #'s to the dry waller and painter. Eli never responded to 2 calls, 1 VM or 1 text, nor did Serv Pros respond to the email by EOB yesterday. I called & texted Eli back this morning to see if the dry wall people were still coming out, no response. Finally got a hold of Serv Pro's this morning, upon which was told that the first response tech's were at Serve Pro's office, but they aren't going to do the job. Waste of half of my week, instead of 1st response made you should call yourself "No Response'... Use at your own risk!

They came out in 2 days after calling, lifted the carpets and padding, set up the fans, pulled up…read morethe baseboards, removed closet doors. We're in our 80's and figured they'd close everything up when it was dried out. They contract with Lippert to close everything up we were told. They might have told us and given us a bid, we'd been fine with that. I know these businesses prefer dealing with the fat cat insurance companies for obvious reasons. We're now calling around trying to find someone that'll come out and finish this mess for us. Pictures to come tomorrow of how it was left.

If you need your business to be updated or whichever the case is; please call them for an estimate!…read moreMiss you guys!

From the owner: With a staff of more than 70 employees and offices in Grants Pass and Eugene, Ausland Group…read moreoperates throughout the greater Pacific Northwest offering complete capital improvement expertise in development consulting, architecture, engineering, and construction. WA: Auslbi906CB | OR: 172333 | CA: 906735

Rusty of ProKleen promised to finish the job in one month of remediating my kitchen from a slow…read moreleak which got under the wood floor. He failed to keep this agreement by not even being finished by 2 months. He tried convincing me that his men could"accidentally " break my 20 yr old countertop so that they could install another one to my liking. To which I replied...... "O hell no!" He, also, tried getting me to agree to removing all of the wooden flooring throughout my home instead of just a few square feet in my kitchen. "Ah, no to that, too!." So I paid him for the work done, thus far, and then fired the company. I hired an honest contractor who finished the job. And for a lot less money. The last infraction that I just found out today is that Rusty is requesting money from my insurance company for work that he did not do. And this is why the insurance company hasn't paid me after I submitted the invoice for the work, legitimately, done and paid for by me. What nerve!!! NEVER ALLOW PROKLEEN TO CROSS YOUR MIND MUCH LESS YOUR THRESHOLD when you have a water damage problem.

It's never pleasant having to write a review like this, but my conscience tells me to warn people…read more Here is the warning. In May of 2021, the septic system backup and flooded the bathroom and a nearby bedroom of a house that we were renting out. The repair area is about 300 square feet between two rooms. We hired Prokleen. They said insurance would cover the entire project and it would be likely be done within a month. It's been almost five months now and the project is still not finished. The details: initial clean up of hazardous material took about a month due to asbestos in the drywall. After the clean up, they started the rebuild. Steve, my contact, told me he would walk me through the process of choosing flooring to make sure that I did not exceed insurance coverage. I found flooring that I liked. The flooring company manager warned that it would take several weeks to arrive due to the pandemic. He urged me to have Prokleen place the order immediately. By phone and text, I informed Steve of the selected flooring and the warning. Steve said he would calculate costs and call me back. If we agreed, he would place the order immediately. I heard nothing from Steve over the next week, but the flooring company called to warn me that Prokleen had not contacted them. They were worried for our tenants. I called Steve to inquire. Steve, said they had not yet placed the order because they needed to calculate the cost of the flooring to ensure it's within my price range. Unless Prokleen uses an abacus to run calculations, the explanation fails. It's only 300 square feet! Steve promised to take care of it. I was in ill-health at the time and neck deep in work and due to exhaustion, failed to follow up with Prokleen, trusting that they would take care of it. Big mistake. Nothing from Prokleen for a month, so I called. Apparently, they had sent me an estimate by email a month prior. Why would they email without calling or texting as they had always done in the past? So much for Steve's promise to walk me through the entire process. The flooring price was $1,000 over budget. Selecting different flooring would delay the process even longer--my poor tenants! I emailed and called Steve to complain. I agreed to the flooring because there was no time to lose in the install. My tenants were living in the living room. I told Steve I wanted to talk with him about the pricing before I paid, because it seems unfair to me. Steve promised to send someone out to talk with me. No one ever came. The build-out began. About a month later, Prokleen accounts receivables called to collect $1850. The extra $850 was due to late payment. I said the fee was not fair because no one had come out to speak with me as Steve had promised. The clerk canceled the extra fees and said he would have someone call me to explain things. Never happened. A week later, I left another message asking for an explanation. Never got a call. I called again. No reply. Prokleen then hired a subcontractor. They got halfway through the build-out, then suddenly stopped without explanation. I emailed Prokleen. They said they had underestimated tand would have to order more flooring. They had under-calculated the material needed. How can you miscalculate 300 square feet? I was told that the extra material needed to complete the job would cost me an extra $850, exactly equivalent to late payment fee. I got a bill for $1,852.96 -- still no one has called to have that billing conversation. Several weeks later, I get a text saying that the material had not arrived because the flooring company had marked the order for pick-up. ProKleen refused to pick it up. I'm dumbfounded at this point. I texted them a week later--flooring had not arrived. They assured me that it would arrive in a day or two and that they would be out first thing the next week to complete the installation. The next week came and is nearly gone. It's Thursday now. No one has come. No text. No call. No email. Now here are the final three points I want to make. First, how on earth could they promise me that I was not going to be charged extra, if they can't even do the material math for 300 square foot installation? The fact that they got that estimate wrong tells me that any mistake that they make on their end, they expect ME to pay for. Second, why did they hire a subcontractor to complete the work? That surely raised their costs. Seems I'm having to pay that extra cost maybe...under the guise of miscalculation. Finally, the tenants moved out three months ago because they were tired of living in the living room and having no sink in the bathroom. We can't use the space until the build-out is complete. We are now nearly five months into the process now... So Yelpers, do you think I should pay anything extra? Would you? If you want a never ending headache and wallet-leak, I couldn't recommend a better company for the job! P.S. I'll update this review if anything of note changes. Otherwise...