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    Professional Plotter Technologies

    4.5 (10 reviews)
    Open 8:00 am - 6:00 pm

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    11 years ago

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    Review Highlights - Professional Plotter Technologies

    Jason showed me around the shop and sent me out with an armload of supplies, saving the day.

    Mentioned in 6 reviews

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    Custom-Crete - Rocks pouring out of improperly secured gate of truck on it's way to Custom-crete. These rocks hit my SUV and cracked the windshield.

    Custom-Crete

    (3 reviews)

    BattleBend Springs

    I'd never use them for anything just based on the way they drive. I've unfortunately been behind…read moretheir trucks 2-3x with them driving 40 mph in 55-60 mph zones. They seem to think they can block traffic for miles while they piddle along at 35 mph. They think they own the highway with their filthy, dirty debris blowing out the truck. It's tiresome. Usually businesses with ppl like this are bad businesses to use.

    On Tuesday, June 28th at approximately 11:08am directly in front of the entrance of Custom-Crete at…read more4433 Terry O Lane, Austin, TX 78745 a red Peterbilt truck with Texas plate 1L81256 threw rocks from their unprotected load directly at my car as they drove entirely too fast into the entrance of Custom-Crete. This caused multiple small cracks to my windshield. I immediately pulled into the business and asked the first person I saw where I could speak with a manager. I was pointed to the back where two employees told me to speak with the truck driver. I waited and when the driver was leaving the lot I asked him to roll down his window. As soon as I began explaining what happened he laughed in my face and rolled up the window refusing to even speak with me. From the parking lot I then called the office of Custom-Crete attempting to get an explanation, and was told to come up to the trailer on the upper level. Upon entering I spoke with Jason Lore who said he was the general manager. The ONLY thing they were interested in was deflecting any type of accountability or responsibility. I finally asked Jason Lore, "so you're telling me you're going to do absolutely nothing correct?" to which he answered "exactly". They said all of their drivers are independent contractors and Custom-Crete takes absolutely zero responsibility for the people they hire or work with. I asked for the information of the trucking company so I could contact them myself and Custom-Crete tells me they don't have that information which is at best their employees being incompetent and at worst this is their employee bold face lying. This company likes to post on social media how much they support veterans, but they would not even lift a finger to help this veteran. I'm disgusted by a company treating anyone like this, and doing everything in their power to refuse taking any accountability. The only good out of this is I can share this experience every week with the hundreds of people who attend my customer service class.

    Computer Repair Connection - Got my pc back up and running beautifully!

    Computer Repair Connection

    (41 reviews)

    I recommend the Computer Repair Connection. Turnaround is fast, prices are reasonable, and Juan…read moreseems sincere. It all began when my son disassembled his out-of-warranty MSI gaming laptop ($2200 new) to replace the charging port. Unable to fix it, he shipped the motherboard to a guy who replaced the charging port ($60) but used so much glue the motherboard no longer fit properly in the case--the guy's advice was to drill a hole in the case, which we didn't do. Instead, my son put the motherboard in without closing the case and then botched the reassembly to where nothing worked. (Laptops are apparently harder to repair than desktops.) Realizing my son wasn't cut out for this kind of work, I took his laptop to the Computer Repair Connection. Juan re-repaired the charging port, completely disassembled then reassembled the laptop, reinstalled the operating system, and reconfigured the settings. I got it back the next day for $200 ($99 for the rebuild and $99 for troubleshooting and software install--all labor, no parts), which was more than reasonable for the work required. (I've paid the Geek Squad far more for smaller problems, and they took much longer.) Juan updated me regularly and stuck to his estimate. A week later, after heavy gaming, the laptop still runs perfectly. I would definitely use Juan again. My only complaints, which are small, are that I emailed the shop in advance to see whether they felt the problem was fixable but received no reply; also, when dropping it off, my fiancé mentioned that the keyboard didn't work (a problem that predated the broken charging port), but the keyboard wasn't fixed and no one explained why. (My research suggests it's an expensive hardware problem, so I probably wouldn't have wanted it repaired anyway. It works fine with an external keyboard.)

    We bought a refurbished Dell computer from this business after our older refurbished Dell machine…read moredied. They transferred our data to this newer machine, installing Windows 11, which resulted in a common problem: only one of us (the original "administrator") could now open their documents. When we went back for help on this issue, the Repair Connection specialist washed his hands from it. He'd been paid already. Beyond that point he didn't seem to care. We ended up finding Frankenstein in North Austin, quite far from our home, but oh, such a difference in expertise and attitude! Problem solved, first trying to fix it remotely and failing, then taking old and new computer to Frankenstein. I do not intend to return to Computer Repair Connection. Maybe Frankenstein will open a branch in South Austin in the future. I would love to have that happen. Sara

    FedEx Office Print & Ship Center - receipt

    FedEx Office Print & Ship Center

    (60 reviews)

    I am here sometimes multiple times per week getting things printed for work. I have gotten…read morepostcards, poster boards, copies, small signs, business cards, and more printed. They are almost always ready same day! I place a quick order online and they call me when it's ready. The employees are friendly and very patient. I feel bad for all the crazy shipping things they deal with, but I am always just there for a quick prepaid order pick up. This parking lot is a disaster. You can't really turn left to get out because of oncoming traffic, so I always turn right and loop around in Walmart's parking lot. There used to be a tree right in front with hundreds of birds in it and bird poop everywhere. They cut the tree down and cleaned it up, and now it looks way better. Thank you for the quick and friendly service here!

    CORPORATE FAILURE: FedEx takes your money for "guaranteed" services but refuses to honor…read morecommitments when they fail. They prioritize profits over reliability & customer outcomes. Their guaranteed services are meaningless & their customer service is non-existent. This company has systemic operational failures, driver accountability issues & zero corporate oversight. Avoid FedEx for anything time-sensitive or important. Shipped critical H-1B visa response via First Overnight with guaranteed morning delivery. Paid $90.11. FedEx failed to deliver and falsely marked "Business closed - No delivery attempt" at the USCIS Texas Service Center in Irving, TX - a federal government facility open Monday-Friday 8am-4pm. The driver either never showed up or fabricated the delivery status. This was not an obscure address. This is a well-known federal immigration office that receives thousands of packages daily. On previous different cases, drivers refused to deliver to certain apartment complexes due to third-party service conflicts. RESULT: Missed hard federal deadline. Immigration case jeopardized. Thousands in legal fees wasted. My legal status in the United States now uncertain. My startup with 150,000+ users at risk. I shipped December 20 at 11:54 AM for guaranteed December 22 delivery. FedEx marked failure on December 23 at 7:56 AM claiming "business closed" - when the building was open. CUSTOMER SERVICE: Useless. Representatives disconnected calls mid-conversation. No accountability. No solutions. No escalation path. Just excuses. FedEx takes your money for "guaranteed" services then refuses to honor commitments when they fail. Their Money-Back Guarantee is a lie. For legal documents, immigration filings, medical supplies, contracts - DO NOT use FedEx. Their guaranteed services are meaningless.

    Computer Medic

    Computer Medic

    (98 reviews)

    $$

    First rate service. Have had several laptops worked on (system update, memory installation, solid…read morestate drive installation, import/export data) and bought a reconditioned MacbookPro, on which I'm writing this review. Nice guy, fair pricing, stands behind his work. Scott is one of the best around!

    I work in software/databases, so I am pretty familiar with computers. However, I am not very…read moreknowledgeable or comfortable tearing my computer open to go through the hardware and try and swap pieces out. That being said, I had a serious framerate issue with my gaming desktop, and was doing troubleshooting on it for two weeks. I consulted Reddit, I wiped everything besides the BIOS, ran plenty of diagnostics, gave it a good dusting, but nothing fixed the issue. I finally decided to take it in and have someone look at the hardware, realizing most likely I had a busted chord or fan somewhere that would need to be replaced. I gave Scott a rundown, and he told me he would call me when he figured it out. He called me ten minutes later, so quickly I did not see the call until they had already closed. I then worked the rest of the week with Alicia who did all the replacements for my cooling system, graphics card and power core. Just got it home and have my computer running better than when I first bought it due to the new upgrades. I cannot recommend them enough, they are very knowledgeable and Alicia is a saint. They will figure out what is going on, and you hopefully won't need to wait three weeks for an appointment like other stores I had consulted previously

    Professional Plotter Technologies - officeequipment - Updated May 2026

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