I've been a loyal customer of TOPS since the early 2000s and have only bought used items. On…read moreTuesday I bought a new chair, and brought it home to realize it doesn't fit with my desk because of the arm layout. I called to find out about exchanging it, and learned that there's a 25% charge to exchange a new item. This means that for a $250 dollar chair, I'll be paying $60 to exchange it and buy a more expensive chair. This really does not sit right with me. I think a policy unusual like that it needs to be verbally stated to the customer prior to sale. This policy pretty much sours my good feelings about TOPS; to return a new item with tags on two days after purchase, for an exchange, should not cost 25%. Management should consider the impact of this policy on customer feelings.

Had a great experience years ago at the 5th street location when I bought several pieces of used…read moreoffice furniture at great prices. Today they are in a beautiful, spacious location, though I was super disappointed in the prices. $95 minimum for a beat-up used 2-drawer filing cabinet and $300 for a new one. Bought a new one on Amazon for $65.

Paul is like a printer wizard! My service call was timely, the repair was done perfectly, and he…read morewas the epitome of professionalism. Highly Recommend!

Paul was so helpful. I tried to fix my HP printer for hours lastnight. I looked up services in my…read morearea and gave him a call this morning. I was able to come get it serviced and cleaned and much needed information. All in all i just need a better printer to do the job needed. At least I know who I can call in the future. Thank you Paul for letting me interrupt a piece of your day to help this small start up business! I appreciate your service.

I recently ordered some promotional items from PrintGlobe. And while I can't say the items because…read moreI haven't given them out yet and they're a bit of a surprise, I just wanted to pop on here and express my satisfaction with this company. It was easy to order via the website, step one in a great customer experience. I had been price checking this item and was mad to find other websites requiring the customer to go through the rigamarole of emailing for a quote -- PrintGlobe thankfully didn't do this. It had templates on the site for submitting items you design yourself. These were easy to follow. And after I ordered, I was sent a proof to approve. The price was the best I could find, and I got the items in two weeks. I will definitely post pics once I give out these fun items!

Terrible customer service- would have been a 5-star review had they not jacked up the price of an…read moreorder by over a thousand dollars- AFTER providing an invoice. The mistake was on their end, and was not even a charge for materials, it was a set-up fee, for a product that was already set up from a previous order. Tried to work my way up to someone reasonable- but was told by an unprofessional sales manager that she was the top of the chain as she spoke for the CEO. I did reach out to the CEO to let him know this, and there was no response, and my order was canceled with a "sorry we could not help you" message from my account manager. They could have helped by standing behind their quote. NO ONE is going to pay over a thousand dollars more than quoted- especially when it was an error on YOUR part.

These guys are WONDERFUL to do business with. They go to GREAT ends to make sure your needs are…read moremet.

We are a new local business and needed a great printer. Steve was very professional, organized and…read morealways available to answer all our questions. We love our new printer but most of all the customer service. I would highly recommend Texas Office Machines for all your printing needs.

We are a nonprofit that relies heavily on our copier. Texas Office Machines has been selling us…read moreaffordable equipment and backing that equipment up with service for at least the past 15 years. I could not be happier with the response time for service and the fact that we so rarely have problems. I highly recommend them. They do business the old fashioned way.

At breakneck speed ink arrived at my front door. Rick rocked it and my printing project was saved!read more

I bought ink here a while back and ran into a problem today while installing. Rick made a house…read morecall (!!) and within an hour I had new ink, and he even installed it and gave me a printer 101 lesson. Covid conscious, friendly. You should definitely go see him.

I highly recommend Re-Nu Printer Service. I was having issues with my Brother Laser printer fading…read moremy documents on the left side and Wade dropped by and fixed my printer in under an hour. He was on time, friendly, professional, and knowledgeable. Thanks Wade and Re-Nu!

Teddy did an amazing job helping me decide on design choices for my Oaxaca Trip Art Treasures…read more I absolutely LOVE how the pieces turned out !

I have been using FastFrame for more than 30 years and their quality in workmanship is why. I used…read moreFastFrame in another state so I was pleased to find a FastFrame when I moved to Austin. I have already had multiple items framed from this location, but recently I brought in four pieces. I piece I asked for some special modifications to the piece and they were able to accommodate all of my requests. You can't even tell where they made the modifications I asked for. The frame materials they use are the best and they really live up to the name "Fast". When I brought the items in, they told me when they would be completed and it wasn't that long of a wait. But to my surprise, they had them all finished a week sooner! The people who work there are also the best. Kate helped me and she is absolutely amazing! She was great at helping me pick out mat and framing, sizing and everything I needed. When I picked up the finished products, they were perfect! They even came out better than I expected. I have to drive an hour to get to FastFrame and there are other framing stores closer. But none do the same great work as FastFrame. I cannot recommend them highly enough and if you have anything you want framed, you'll be so happy with their work.