I had a very unpleasant, disappointing and quite frankly shocking experience after spending over thousand plus dollars with Intrinsic Trading last year. I started a new jewlery business during pandemic. Everything was closed and I discovered IT through Google. I have placed several orders of beads in different sizes, shapes, cuts and beads that I was not familiar with to see what would work for my biz. I kept many that made sense for my designs (more high end and good quality gems). Some garnets had cracks, others had uneven holes which I discovered after I cut the strands and ended up not using a lot of them...but it was OK while it was a learning the process. i didn't mind at first but with other orders I was careful inspecting,...I returned several cheap beads, and oversized ones and realized it was not right direction for my business. I thought I was very courteous by communicating and calling the customer service, letting them know I would return some strands or exchange etc. We had a hiccup with shipping once as I didn't get the beads in time for a client who came over for an appointment. So I ended up driving downtown LA to pick other beads and retuned most of that order to IT when I received it. Shortly after that, I received an email from IT staring "due to your frequent returns they are no longer going to do business with me and I they will not ship to me anymore". I was literally shocked! During pandemic with everything going on in the world intrinsic trading refused to due business, and DID NOT give me heads up or warning, even when I called...their website simply says if you are not satisfied you can return it....I was telling one lady who answered my call in the beginning that I was starting a new business and to be patient as once I know the process and gems it will get easier. After the email, I wanted to speak with the owner and the ladies were rude, short and told me the owner refused to speak to me, everything is noted in my file, due to frequent returns, and some discount I am getting etc. don't these people know "market and product research" for a business? Even though I tried to explain her my story, she was not interested putting me in contact with the owner. Instead she mentioned something about me getting 20% discount on my $600 charge and since I returned $200 they should have recalculated the discount. I told her that I didn't care about the discount of 5% and do whatever. When I was buying I was buying stones not worrying about % in money I was saving. I did place two orders on the same day and instead of canceling one and combining both, they gave me a discount code. Anyway, as this was not enough. A couple of weeks later after searching for gems on ETSY, I placed an order for $200 with STONE DIRECT. Next day My order was canceled. I wrote a message to the vendor and never got a response either. Then I read the reviews and found out Stone Direct and Intrinsic Trading are the same company. I spent over thousand plus $ dollars in a couple of months and didn't get a response? Intrinsic Trading and Stone Direct showed lock of respect and poor customer service. Your stones may have quality but you have zero character or understanding. IT should be embarrassed for mistreating their paying ,repeat customers poorly and CANCELING them out! read more