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Michaels

3.2 (27 reviews)
Closed 9:00 am - 9:00 pm
Updated 2 months ago

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Funny sequence of letters I saw. Given how bad the service is here, I'd suggest a word starting with the letter 'S' and ending in 'T'.
Michael B.

Easily the worst Michaels I've been to. Disorganized shelving and one of the poorest customer experiences I've had at this chain, which is saying something. Ended up spending close to fifteen minutes in line... Doesn't sound like much...unless there's literally just *one* person ahead of you in line, there's a single cashier, and a store employee looking on who can't be bothered to open up a register. Seriously, he just stood around as he saw me give a little wave to see if they could open up a register since the person ahead of me has a mountain of merchandise that's literally falling out of their cart. He sees the wave, ignores it. Then he wanders outside, wanders back inside, sees me still waiting, wanders behind the counter to take a phone call, then shuffles off into the store. Then he comes back a few minutes later, sees me STILL waiting, then decides to meander behind a register and reluctantly open it up. Wow. Thanks, guy. You win the award for the laziest, most lackluster employee I've yet seen in the entire Austin area. Seriously, Michaels - is this the best you can do?

Items the manager, Sara, help me find!
Sarah H.

I came in the other evening with about 25 minutes till closing, I made a shopping list ahead of time on the website with all the aisle numbers & I only needed about 7 items. I get there & my service sucks inside the building, that's okay connect to Michael's guest wifi -- it took about 5-7 minutes to even get connected. Next the website SUCKS (not the stores fault) but there's no place to access your shopping list & the stupid website kept changing "my store" to a location I was nowhere near! At this point I am so stressed out there's 15 minutes till closing, this was for a school project that was for my six year old & at this point I'm almost in tears because of frustration. I come across the manager, Sara, who is doing an awesome job with her closing duties & I probably bugged the sh*t out of her but she was so nice & helped me find every individual item by literally walking me through the store to find them. She told me she understood my situation because she has a kiddo and she didn't make me feel like or act like I was totally annoying her; and I'm sure I totally was because it was almost closing, thankfully I got everything I needed. Sara deserves a raise or way more than what I'm sure big corporate Michael's is giving her. Thank you so much SARA!

Framing dept

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7 months ago

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2 years ago

Make sure to check the screen as you are checking out. The thing you thought was on sale might not really be!

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6 years ago

I had to go out of my way to get here because I needed something specific. Only to find out that their card readers don't work.

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10 years ago

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11 years ago

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8 years ago

Rochelle is amazing in the framing department!! Thank you so much for your help with my tiny flower frame project.

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13 years ago

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Ask the Community - Michaels

Review Highlights - Michaels

She was so creative and came up with the perfect combination of matting and frames!

Mentioned in 2 reviews

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Yarnivore - Make sure to get a picture with our mascots when you visit!

Yarnivore

(57 reviews)

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Yarnivore 1/6/2026. 1…read more Happy New Year to me as I dusted off my knitting needles and bag which has been hibernating these 5yrs ¯\_(ツ)_/¯ The store is absolutely lovely and has a large and varied selection of yarns and all things knit/crochet. I opted for a class to help me jump back in to my long lost hobby. Suzy teaches 12pm-2pm and invites us to bring any questions or projects we need help with. She was a delight to meet and helped me remember things I had forgotten from projects I had left unfinished as well as start a new HAT with a new wool yarn that I bought at the store. Cathy helped me at the counter and was so very welcoming and kind. She invited me to wait in their sitting area which is super cozy. I was surrounded by example projects and even a knitting "bowl-stand-table" that was hand made wood from a local wood crafter. I included it in my photo of the sofa area. It is so pretty. I'm satisfied with my class today and have knowledge to finish what I had started and a new project on my circular needles Thanks Suzy and Cathy for your help today. I look forward to visiting again. ~LindaD

A local yarn and needle art store! You don't see too many of these in CA. Store is packed with all…read morekinds of yarn and embroidery supplies imaginable. Ladies were very nice. They went over how the store was organized. Prices are fair. This store is located in the middle of a strip mall. The biggest vendor was Ross. Definitely with the uber trip

Michaels - artsandcrafts - Updated May 2026

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