My husband and I purchased a chair at the Kirkland's in Pflugerville on Friday evening. We've been to that location multiple times and, as usual, the customer service we received was great! Since they only had one chair at that location, the woman helping us called over to this location to confirm that the chair was available. She spoke with Katie, the manager on duty and confirmed that the chair would be held and available for pick up. Since it was pretty close to closing time, she informed Katie that we would be there to pick up the chair immediately after finishing our purchase at the Pflugerville location.
Happy with our purchase, we immediately went to this location to purchase and pick up our second chair. We arrived about 5 minutes after closing, but were not alarmed since Katie confirmed she would allow us to pick up the chair. However, to our surprise, we saw Katie and another gentleman in the store with the door locked. When we knocked on the door, BOTH made direct eye contact with me and simply went back to cleaning the store! I saw the gentleman go to the back of the store and figured he might be getting the manager, Katie, who was expecting us, especially since our chair was at the front of the store in the window with our names labeled on it. But, no, they were the only two in the store, suggesting that this so-called manager, Katie was the one blatantly ignoring us.
We tried calling the store - neither would answer the phone. Once we realized that neither of them were going to acknowledge us or even come and talk to us and clarify what was happening, I called the Pflugerville location and notified the woman who helped us that we were standing right outside of the store looking at both Katie and the other worker and both of them were blatantly ignoring us without so much as a wave to say they were closed or coming to the door to see what we needed! She promptly called this location, at which point, surprise surprise, they picked up the phone.
You would think after the Pflugerville manager reiterated that we were there as discussed to pick up the furniture that they would come to the door and clarify whatever misunderstanding occurred, but NO. They CONTINUED to ignore us until we left. The Pflugerville manager clarified that they were blatantly refusing to help us because they were "closed" even though they could have definitely left a register open in anticipation of our arrival.
This is absolutely unacceptable and bizarre! And since they knew we were coming, I have to wonder what it was about us that made them treat us with such disrespect! They said nothing to us - not even an apology, which leaves me no choice but to conclude that this wasn't a misunderstanding - this was outright rude and possibly even RACIALLY motivated. They simply looked at us and decided that we were not worth their time or business - what is that!? They treated us like trash on the curb when we were simply there to complete our purchase! And the fact that no other representative from that location has contacted us to rectify the situation makes me even more concerned that there are more concerning issues with this company. I'm extremely disappointed as I have NEVER received service like this anywhere, certainly not when I'm completing an expensive purchase! If this is the type of service that Kirkland's stands for and if Katie is the type of "manager" that this company prefers to represent them on their staff, I suggest you consider purchasing elsewhere. read more
