Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

Bill Mason is quick to respond to you and will give you an honest assessment of your problem with…read moreyour appliance. He has solutions that have helped me keep, my cloths washer for example, going for longer. He tries to fix before suggesting replacement. Great service.

WRM offers helpful and friendly service for many of our appliances. They will also provide useful…read morefeedback if something outside of their scope.

I came here to write a positive review about Rob Zarifi at Commonwealth Repair Services, and it…read moreshouldn't have surprised me he already was named in most of the 27 5-star reviews already! Rob repaired a heating element in our dryer a few minutes ago. He offered to come on the holiday, but we put if off until today. He stopped by this morning, and unfortunately did not have the part needed to repair the heating element, so he drove to Alexandria to get the part and then back to Leesburg. Rob took the time to show us what was wrong with the dryer, showed us where the old heating element was broken, and how it differed from the replacement part. He couldn't have been more professional and kind. We've had hit-or-miss experiences with repair companies over the year, but we'll be keeping Rob's business card close by, since he's the best we've seen!

Read some reviews and ended up calling Commonwealth repair services for a Kenmore dryer that was…read morenot working. An actual human being answered the phone and was able to come check it out the same day. I was surprised! He called ahead, as was requested, and showed up on time. He was very knowledgeable about the repair he was performing and was very efficient. The dryer seems like it's actually working better now than before we had the problem! For the situation that we had, I would definitely recommend Commonwealth repair services... Five stars!

Nick with Sterling Appliance is AMAZING. He called to give an ETA. He knows appliances was a an…read moreadept diagnostician. He explained everything, including general maintenance and the water quality/hardness in my area. He is worth EVERY penny. Sterling Appliance, give Nick a raise. He's the gold standard.

Great delivery service performed by Hector and Will. They arrived on time, in fact a few minutes…read moreearly. Very friendly, removed their shoes and put down a mat to protect my floors. Hit a few snags because things in my house were a little old but didn't let it stop them. Hector came prepared with his tool bag and had everything he needed. He also gave me an short tutorial on how to use the appliances until I could review the manuals. It was the smoothest delivery I've ever had. Highly recommend Sterling Appliance. From Andre helping me pick out my new appliances to Hector and Will putting the finishing touches on my spending spree. They even tidied up in the yard from unpacking the new and packing up the old. Great job guys!! Thanks!

We have worked with RJ appliance twice with our rental property and they are great! Fair pricing…read morefor consultation/evaluation.

Gave me a fair assessment of my dishwasher and honest options. He recommended not repairing but…read morereplace. Cost him a service call but the best answer for me. Thanks.

I used Atlant appliance repair to help fix the dishwasher at my rental property, he arrived on time…read moreand had the part to fix the issue right then and there. I would recommend using them due to their reliability and value.

A positive experience from start to finish...Erik responded quickly and provided a competitive…read morequote (I gathered 3 quotes) within minutes of my describing the washing machine repair. After we agreed on day and time, he learned that the part was out of stock: he let me know right away and offered to reschedule the repair on my schedule, just 2 days later than we originally agreed. Since our stacked washer/dryer is in a tight space, I was worried about moving it to get the repair done: he took it in stride and seemed to enjoy showing that he could handle it. Thanks, Erik!

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Extremely prompt service. Clear communication and trustworthy reps. Walked me through everything. I…read morewould recommend!

Quick, friendly response and was able to repair my washing machine and stove…read more If needed, I'll certainly use this company again.

I can't recommend Modesto /Sanchez highly enough. He returned my call promptly, listened to my…read moredescription of the problem with my dishwasher door, and set an appointment 2 days later at a mutually convenient time. He is very pleasant and communicative. Before fixing the actual problem, which was relatively simple, he took apart the filter and cleaned out 10 years of accumulated gunk, broken glass, and eggshells. He pulled the dishwasher all the way out and cleaned the area out thoroughly. (We had had a mouse infestation. Yuck!) He was here at least 2 hours altogether. The final bill was about $300 including tax, which I thought was quite reasonable. I will use him for any other appliance issues.