Bill Mason is quick to respond to you and will give you an honest assessment of your problem with…read moreyour appliance. He has solutions that have helped me keep, my cloths washer for example, going for longer. He tries to fix before suggesting replacement. Great service.

WRM offers helpful and friendly service for many of our appliances. They will also provide useful…read morefeedback if something outside of their scope.

We worked with Sam on a repair to our Whirlpool refrigerator -- there was a leak coming from the…read morefreezer, and the panels were inaccessible to us for a DIY repair because Whirlpool uses a French door system. Santosh was very open and transparent about what it would take to get to the problem area, gave us a fair quote, and was great in communicating and working with us on time. He was also very respectful and professional. Highly recommend!

Sam came to repair my built-in microwave. It was not working, there was power but the motor and fan…read morewere not turning on. He came in the timeslot he promised and checked all of the possible reasons. He explained that switches were all working but it was the door latch that needed to be replaced. He ordered the part and came two days after (Sunday was Father's day) and after replacing the microwave was working. So far so good. He saved me at least $400-$500. It is very hard to replace the built-in microwaves, trim will not match or fit and have to buy the trim separately. He is awesome! Explained everything to me and answered all of my questions with extreme patience. I strongly recommend him. He is very friendly and very easy to work with. Way to go, Sam.

Jawed is awesome! He came to fix my oven. Apparently it is old enough to make it very hard to find…read moreparts. He had a part to be delivered in December, but kept looking, and found one closer. Oven fixed today. He's professional, and perseveres. Will use them again. Thank you

These guys ACTUALLY fixed the leak in my fridge! They even brought a plastic panel to put under the…read morefridge so they wouldn't scratch the floor. The techs caught a problem and slow drip in the valve that another company had completely missed. The guy that did the final replacement is named Shafi. He was very professional, took his time troubleshooting, snd knew what he was doing!

Nick with Sterling Appliance is AMAZING. He called to give an ETA. He knows appliances was a an…read moreadept diagnostician. He explained everything, including general maintenance and the water quality/hardness in my area. He is worth EVERY penny. Sterling Appliance, give Nick a raise. He's the gold standard.

I needed to replace my Dishwasher after a second leak in a year has occurred. After fiddling with…read morethe dishwasher and trying my best before admitting defeat to just get a new system. Was great and easy experience heading into Sterling as doing my homework they have their own installer and repair teams. Meaning they are just sales but able to help for the general first part of the life of the machine. Working with Richard we were able to find a better replacement, make sure it's in stock and installed asap, overall easy sales process especially after dealing with the problems most the day with the current one had. Cheers to his help identify the better dishwasher and getting everything setup for me to be hands off after the sale.

Vienna Appliance used to be my go to for appliance repairs for many years! It saddens me to write…read moresuch a bad review, but since Al Parvisi left, so did their customer service and quality. I just called them to ask about my ice maker, and not only did they not want to come out and see it (I would have gladly paid the $95), but they wouldn't even tell me what a Water Valve was. I had to look it up on Google. He said Al knew about all that stuff with older appliances and he is no longer there. DON'T WASTE YOUR TIME CALLING THEM.

I want everyone to know that we had to call another Appliance Service and they had our washer fixed…read morethat same day. Please whatever you do call Expert Appliance Services 703-887-8144 and Sam will get the job done. Vienna Appliance never called us back, left us without a washer for well over a month telling us he had to order the part from the company and now we find out that part was available in this area. Never call Vienna Appliance!

This is a customer first small business! Alan the Owner came out in the time frame promised and…read morewas more than happy to explain what he was doing to my washer 15+ yo washer and dryer. He brought the dryer back to life as well has reviewed / cleaned the hidden mechanisms to keep everything working in the future. While he was here I asked for a "100k mile " check on the washing machine and, while the machine appeared to be working ok, he found broken agitator parts and a semi clogged water valve which he replaced for a noticeable improvement. Alan was a real straight shooter and I appreciated his vast 40 years of experience.

This is the second time we have had Old Dominion to our house and both times have been amazing…read moreexperiences. He seems to zero in on what the problem is and fix it at times when we thought we would be stuck buying a new appliance. He will also tell you if it is a waste of money to fix the appliance versus buying a new one. So far, he has resuscitated a washing machine and a refrigerator for us. It's easy to see why he has a five star average!

We have worked with RJ appliance twice with our rental property and they are great! Fair pricing…read morefor consultation/evaluation.

Gave me a fair assessment of my dishwasher and honest options. He recommended not repairing but…read morereplace. Cost him a service call but the best answer for me. Thanks.

Our LG refrigerator freezer stopped making ice. We checked all the usual things and couldn't get it…read moreworking. We checked the freezer temp and it was 20 degrees when normally it is about -2 degrees. We called KOAM on Friday afternoon at 3:00 pm. We learned that there was a service person nearby that was finishing another job. He was able to get to our house within 30 minutes. The service person took his shoes off at the door, laid out blankets to protect our hardwood floors and used a protective panel under the refrigerator when he moved it. He diagnosed the problem very quickly. He said that if the temp in the freezer is too warm, the ice make turn off. The actual problem was the evaporator was leaking refrigerant, so it needed to be replaced. He had one on the truck, so he was able to replace it in a little over an hour. The service person was very fast and efficient. We removed all the food in the refrigerator and he removed all the shelves and drawers and back panel. I didn't know it came apart so easily. We were able to thoroughly clean all the shelves and drawers before he reassembled the inside. It looks and run like a new appliance. The labor cost was a lot higher than expected, but in the whole scheme of things, it was worth it. I think the service person completed the job in half the time as any other service person could have done. If we didn't get it fixed so quickly, some of the food in the freezer and refrigerator may have gone bad, or I would have needed to get a lot of ice to keep the food cold over the weekend. That would have been a big hassle. Plus, the service person finished at 4:00 pm and we were have a dinner party at 6:00 pm. I think we really lucked out getting a service person so quickly, but KOAM really saved the day.

Called Kitchen Aid bc my oven isn't working. They told me Via and Koam are two kitchen aid /…read morewhirlpool certified techs in my area. They also told me Via has a $139 diagnostic fee while Koam has a $99 diag fee. I called to get a written estimate just for the diagnostic fee so that I could provide to my home warranty company and they refused to provide. All I needed was an email so that I could get it approved before scheduling the service. The lady cut me off several times and refused to let me speak. She then told me my diagnostic fee is $149 instead of the $99 Kitchen Aid told me. I told her kitchen aid told me the price and she said it's not updated. I wouldn't recommend them. Seems like they got certified, told KitchenAid their pricing to undercut VIa, and then switch the pricing when a customer calls. And then refuses to provide it in writing.