I can't say enough good things about Pro Towing. They're a family-run business and it shows in the way they treat people. From the first call to the final drop-off, the service was professional, fast, and genuinely caring. Because of this, I actually dropped AAA and call them directly. They are just as fast, if not faster no longer dealing with AAA dispatch and continual issues. Pro Towing went out of their way to make stressful situations a lot easier, and you can tell they take pride in what they do. No issues, no complaints, just solid, reliable service. Trucks are all new, clean, polished with video cameras so I know they are all held accountable. If you need a tow, these are the guys you want. Highly recommend. read more

I called several towing companies for help with my Tesla, and none were able to assist. I'm so thankful Alfred came through--he was friendly, knowledgeable, and handled everything quickly and efficiently. Another person from the same company, Mike, had told me they couldn't tow my Tesla, which made Alfred's help stand out even more. Highly recommend! read more

Amazing service Pro towing came to the rescue. They sent over a young man whose name starts with an "E". He is the reason for the review. They gave a time frame of 45 min. Mr E arrived in less than 30. He greeted me and got straight to getting my car going. He tested the battery before anything else and replaced it in under 15 with a smile and professionalism. Asked if I had any questions he made sure everything was working great before parting. Great job Mr. E you did great Thanks for job well done! read more

今晚送爸媽去機場， 美國這幾天下雨，去ㄎㄟ到高速公路上的大窟窿， 車子立刻胎壓變零， 還好，行李太多， 兒子沒跟來， 也才剛上高速公路，所以換他開車載阿公阿嬤去機場， 我等 AAA 來救我， 上帝呀！為什麼，我明明才剛剛換過前面的輪胎，現在又要再換一次， 嗚嗚嗚, 然後，王醫師一定又會上來開罵，曉以大義的叫我開 toyota 就好 不過當Josh 比預計的時間早很多來救我的時候， 讓我有種天降神兵的感覺，處理事情， 速度快， 態度又好， 感謝他的幫助！ read more

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This was the worst service I've ever received from a company that says they're top rated. had a flat tire on the 71 freeway and the person that came out to change it today on Sunday the 13th in Chino Hills off of Chino Hills Parkway. I wouldn't have this company ever do anything for me or friends or even my family. Terrible company very terrible. read more

I got a flat on the 71 after working the night shift. Francisco came to the rescue and was AMAZING. I requested roadside assistance to change my tire out. But turned out having to be towed because my master key had been stolen prior. Cisco showed up a lot quicker than the time that was given. Which I appreciated because it was dark out and I was by myself. He was very helpful, friendly, professional, and made me feel comfortable. Definitely helped me through a tough night. Thanks again! read more

I had service technician Raul from Pro Tow who came to our rescue with his incredible flatbed and brought my car and my husband and me back home to LA from Chino Hills late last time. He was terrific! Efficient Prompt and very nice. Thanks to Raul we got home safely and in great time. Highly tecommend his service. read more

The best Service! They saved me from being stalled on the freeway. John was my towing man who saved this damsal in distress Helped me saved so much from money from my horrible situation. read more

Pro Towing - My Kia soul being towed from freeway - Towing Near Me - Chino, California

Terrible service would not tow truck because didn't make enough money through AAA Would never recommend this company to anyone they were very rude read more

Apparently they hire drivers who drive erratically. Care driving around them, as they don't stay in their lanes, cut you off, then honk as if you're the problem. read more

Pro Towing - Bad driver - Towing Near Me - Chino, California

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Called AAA they sent pro towing they were fast friendly and clean. Driver was excellent answered all questions very easy. Highly recommended very satisfied. Happy AAA chose them read more

As devastating the situation can be the Staff here has been Very Helpful, although they were already closed, they were very Helpful to inform me where my friend has to Locate his Vehicle Release form and were extremely nice helping my Handicapped self with Many Questions and needs. 10/10 Customer Service, Thank you Ladies read more

Sent by AAA to tow my 52 Chevy. HORRIBLE CUSTOMER SERVICE since the moment he got off the truck, saw my car that he was towing. Try to lecture me on liability stating he needed to call the office to check if he can tow my car and then come back with no I can't tow your car. Waste my time. Very contradicting: I want to help you and then it's a liability issue. Don't waste your time with this towing company! They don't even deserve a 1 star. read more

Juan's service was exceptional. Went above and beyond for customer. Can't appreciate him enough for giving me a ride as well. You can always expect excellent service from this company!! Mucho gracias read more

Pro Towing - Juan the man - Towing Near Me - Chino, California

Alex was so great when he came out to help me when my car wouldn't start. He was able to get it started and was able to give me a detailed explanation of what went wrong and what I needed to do it get the issue fixed. read more

AVOID AT ALL COST!!! Never get towed here by insurance or the Police department , worst mistake I made but I had no choice car was in a bad accident. The lady is rude as hell and acts entitled when you wanna get YOUR PROPERTY. The yard is just as bad I wouldn't feel safe leaving your vehicle here even if it is totaled. I'm sorry your life ended up being a tow yard clerk but that does not mean you can be rude and unprofessional. read more

Pro Towing - Rude Old Sad Lady - Towing Near Me - Chino, California

Used AAA and got assigned to Pro Towing. My car is a bit low so they told me it would take a little longer as they waited and sent their absolute best driver with a flatbed. I didn't catch his name but he came, looked at the car, and perfectly loaded it onto the flatbed. Other tows I've had before would scratch my front lips a little but this was 10/10. Safely got my car to the shop and dropped off in timely manner. read more

I have AAA they called out Pro towing for are service. worst service ever, Anthony walked out of his car and the first thing he said was " No I can't tow you" my husband asked why he said cause you have stuff in back of your pick truck! my husband said nothing is lose it's tied down. my husband was not in a safe place on the fwy and asked if he can at least tow him off the fwy he said no and left. We then had to call CHP to help cause my husband truck was not in a safe places and he could've got hit and killed. the CHP couldn't believe how the tow company would just leave my husband like that. How embarrassing that they can hire a lazy person like Anthony! he was just being lazy and not wanting to do his job!! shame on you Pro Towing and shame on you Anthony! Don't ever use Pro Towing! they hire lazy unprofessional cold hearted people. read more

I'm goin here from the start, best price, fast courteous and to the point get it done type of peeps ,2 thumbs up , avoid vizcaino they are a joke read more

I have used them before thru AAA and no problem "Until this time". The untrained driver was rude and called dispatch with false Allegations about my car, saying it was too low. I called AAA again and they finally send out a "More professional and very friendly TOWING COMPANY" located near my location here in Chino Hills. Their information is located in the first pic I posted! Request them, They were quick, polite and very fast. read more

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This company is terrible!! Their driver was extremely rude! And then I called dispatch and she was just as rude !! Never use this company. Ask AAA TO USE DIFFERENT COMPANY read more

I got a flat tire today on my F150 truck. I called AAA and Pro Towing is the one that was dispatched. The dispatcher called me to let me me know that their technician Rene was on his way out. When Rene came out, he was very friendly and told me what all would need to be done. Changing a tire on an F150 is no easy task because of the way Ford designed the truck. Along the way of changing the tire, Renee gave me several helpful tips. He was very thorough and he is truly a kind gentleman. If I need AAA services soon, I sure hope I get Pro Towing to help me out. read more

Needed a my car towed to get fixed. PRO TOW responded right away. The driver Jose was a pleasure to work with, took care of our vehicle with care and timely fashion. PRO TOW, always provides GREAT service whenever we need them! read more

On my way to my boyfriends after practice and one of my tires blew out. Had to pull over on the shoulder of a highway and call AAA. Thankfully they were able to get someone out to me in less than 30 minutes. Mauricio came to change my tire and even checked the pressure on my other 3 (which were all way too low). The experience was fast and made a bad situation better. Thank you ! read more

Pro Towing - My blown out tire - Towing Near Me - Chino, California

I have to say... this is the 2nd time calling for a tow... and the driver who came out tonight to assist me was absolutely great! He was friendly, and professional. Anthony was quick and made the job simple, as it should be. I give him a 5 star rating. The reason why i did not give this review a 5 star is because it shouldn't have taken two trips just for a simple tow... and the short bald guy who came yesterday was RUDE and very UNPROFESSIONAL and definitely refused to do his job as if I was inconveniencing him. WHO DOES THAT?!?! As a AAA member of 23yrs... we pay for this service!!! and that guy obviously hates what he does so I don't know why you have someone like that representing your company. Glad you sent out the right man to get the job done and leaving your customers happy!!! APPRECIATE YOU ANTHONY!!! read more

Alejandro P was our driver. He was quick efficient and professional. It was a great experience. I love AAA, especially when they use professional towing companies, The dispatcher even called to make sure that we were safe and to let us know he was on his way and he arrived right on the time she said he was going to, he was a safe driver and helped my husband and son push our car into our parking space. He had a wonderful attitude and was an overall professional. Thank you for hiring such great employees. Thank You Alejandro P. Dispatcher and Pro Towing. read more

Front desk woman lies and spreads misinformation. That woman told us that the owner of the car would be able to go back and take pictures carefully so that no other cars are in the background. My mother in law drove over an hour to Chino and was told that only insurance people are allowed back there, but when we were there NONE of that was mentioned. Know what you're talking about before people go out of their way, you're dealing with people's cars and money. It's not right. Unprofessional as well, avoid this place at all cost. I truly wish this place the worst. read more

Kevin was amazing, saved our car out of no where! The best, like a literal angel! Thank you! 10/10

Don't waist your time here... Terrible! Fist 40 minute wait turned into an hour, then 1 1/2, and finally two hours later I called another company and they picked me up immediately. read more

Have used Pro Towing via AAA a few times over the years F250, motorcycle, and BMW most recently. The drivers are always super cool and actually ran 15 minutes ahead of schedule the last two times. read more

If it was possible I would give them negative stars contacted this company thru AAA driver arrived and stated he could not tow my truck due it being lowered and needed a wood block to assist it being loaded onto his flatbed truck which the driver did not have!! I have had this truck towed before never had this problem! Driver told me he would need to contact his company. He then told me he would need a additional $75 to tow my truck??? Does a block of wood cost $75 dollars?? If they want to call themselves PRO towing they need to have the proper equipment for any and all towing needs!!! Get your act together!!! read more

Pro Towing - Towing Near Me - Chino, California

Kevin is the best!! He knew how to fix the problem in less than 5 minutes. He's was very friendly and knowledgeable. He explained how to properly resolve the issue if it happened again. Pro Towing is blessed to have a valuable technician like Kevin. :) Happy holidays! read more

RUDE & UNHELPFUL Their driver named "Echo" came to my residence to take my vehicle to the dealer Loaded my vehicle and my father proceeded to tell him to take it to the backside of the dealer they are waiting for it. The driver "Echo" rudely stated that he will drop it off in the front and not to tell him how to do his job. He proceeded to unloaded my vehicle, left it in the street, and refused to service me -__- Do better pro towing get some drivers who actually care about helping read more

Was on my chino hills connections and saw that this outfit had a driver who attempted to tow a vehicle away. I screenshoted the post and added it to photos. Several years ago this happened to us in our development. My husband had his truck parked in front of our house with the garage door open and the laundry room into the house opened. (The screen door was shut). He was upstairs changing out of his work clothes so he could go get a haircut. The truck sat out for 10 minutes and when he went back outside it was GONE. He called our sheriff's department and was told the truck was repossessed!!! (It's had been paid off years ago). When we went to go PAY to take it out we asked why it was towed in the first place. Their response was that they "patrol" to look for infractions. Total BS and $$$ later we got our vehicle back. SHADY SHADY SHADY read more

I ran out of gas in my wifes Mercedes Suv. This company called my finance company and told them they were planning on selling our truck. This was after having my truck for 24hrs.This was enough to freak out my bank who then repossessed my vehicle. Even though i was 100% cutrent on payments, never even late. 2 weeks later im still trying to get my damn truck returned to me. Thanks for nothing Pro Towing. Jerks read more

Thank you for your outstanding service!!! Kevin was awesome to work with and came through for us. Definitely will do business with you guys again! read more

Pro Towing - Towing Near Me - Chino, California

I WISH I COULD GIVE THEM ZERO STARS!!!!!! They just rake in business with triple AAA taking calls but can't do the job. Took me 3/4 of the way and DROPPED MY CAR OFF AT A GAS STATION! This is UNACCEPTABLE . The gas station said it wasn't allowed. They still lowered my car and went to get other cars on the list. Basically HUSTLING!! THEY SHOULD NOT BE TRIPLE AAA-CERTIFIED co. - especially when they can't complete a job. The driver however was JUST DOING HIS JOB. Nice guy. Dropped Car nicely at a gas station. So I guess it's just business. BAD BUSINESS. read more

Pro Towing - Towing Near Me - Chino, California

Great service as always but specially even better the last two days. Alex - came in late Friday afternoon after power went out and experienced some brake issue while wife and daughter were out for an errand. Concern of driving the vehicle, we opted to get it towed to a ship but it was late and no place was open. We then asked to get it towed home to where PT sent Joshua to help us out. Saturday came and we arranged to get it towed to a service place. Hector can't in to provide towing service. As he moved it to get serviced, he noticed that there is no noticeable issues with the brakes. He offered to test drive around and convinced us there is nothing wrong. Concern that issues may still be lingering we suggested to take it to the service place ourselves and Hector offered to stay behind me until in get to my destination to make sure of my safety, That's above and beyond the call of duty. AAA is lucky to have Pro Towing locally in the Chino Valley area. read more

Waited one hour in parking lot to only have the driver cancel because he wanted a longer more money tow. The supervisor Maria called and said would be another 40 minutes. Never use or call them. Never again read more

They don't follow eta as shown through AAA, after reading other reviews I found the same thing happen to me. They try to cancel your tow through AAA so they can charge you for the service. read more