As an Elite Yelper, it is my duty to post an update on my experience for this business, as they were also aware i was an Elite yelper from previous reviews.
Quick Summary: DO NOT take your vehicle here for body repair or paint or insurance claims. Unless you wish to wait 30+ days when 2 weeks were quoted, even when they had the paint in hand a few days after drooping off your car. This shop is NOT AAA certified. even though, Gina claims they are.
I have been here before for smog only and had a pleasant experience, however we chose this place for an insurance claim due to PAINT damage not body or dents.
First day we dropped off the car, they quoted about 2 weeks to have it ready, we were ok with that as our insurance could cover up to 30 days of car rental.
a week passes by, i call to see if there is an update, as soon as Gina answers, she says let me call you back. I say ok thanks! Never got a call back. I call a few days later, same thing, as soon as she answers, "Can i call you back" i said sure, thanks, nope, no call back, 2 weeks go by since dropping off the car, i call on a Monday, Hi Gina! Wanted to see if there was an update on the car, i never got a call back, "Yeah we got the pain last week, but let me call you back" Ok Gina, thanks... Never got a call, this happen a total of 5 times in a row within 3 weeks.
3rd week, i say, that's enough, calls don't seem to work, ill go visit the shop and get an update. I get there, Shak's (The owner's son) helps me out, really nice kid, he tried his best to help me, took us about 20 minutes to find my car, they didn't know where it was, and finally found it, asked em if i could get a few things out from the vehicle, still the car untouched and dirty since we dropped it off. Gina wasn't there, and nobody could give me an update.
4th week get's there. I get a call, they say car is ready, come pick it up! I get there, check out the car and found a few dings and errors from them painting the car. There is a spot near the left corner light, that was covered in tape, they painted over it, clear coated it, and then removed the tape which left an unpainted spot with lines of the tape. (See picture). The front has other little spots that weren't painted and as per Gina she said "We will paint the ENTIRE HOOD and TRUNK". That wasn't the case. Gina calls the person that painted the car, he comes and starts arguing with me that the insurance didnt agree to paint the whole hood, or trunk, just a few spots etc. Long story short, there was bad communication between them and towards me.
At this point, 30 days have passed, then i get a call a few days later, to bring back the car, that the owner is there and wants to see the mistakes they made, so they can fix it, because he is only there once a week. I said well, ill be there in 2 hours. I take the rest of the day off of work, drive 30 miles to my wives work to pick up her car, then drive another 30 back to the shop.
Shak, the owner, sees the car, says he is going to fix the mistake they did when painting it, then they will also fix a small dent that was there before, i said sure. Now the problem here is, i have no more days for the rental car, so he says "Just figure it out, im gonna need the car for a few days" Welp, i really wanted them to fix the mistake they did so i left the car, had to call my brother, to take his lunch early to pick me up from Rancho to chino, to take me home.
In the end i get the car 35 days later, with a bunch of unpainted paint nicks, that as per Gina were going to get painted, and they did fix the trunk dent that they said they would do, and fixed the paint error they did.
Overall the experience was 2/5, i would give it a 1 star, but i had a good experience when i took my car to smog a few months ago. read more