We are unbelievably grateful for AMR. He was extremely helpful the entire time, made sure all our needs and wants were discussed, and executed on everything. It was a pleasure to do business with him, and we got the perfect car for our family. Many blessings." Thank you AMR ‍ read more

Chino Hills Ford - Car Dealers Near Me - Chino, California

Horrible experience! I have an EcoSport with 1-year after-market powertrain warranty. It had an overheating issue earlier on a freeway, so I took it to an independent shop. The shop was able to diagnose it and got an approved case from the warranty provider to have the engine replaced. Yet they were unable to get the part, so they suggested me to take the car to this Ford Dealer. The warranty provider paid the diagnose fee. This dealer couldn't diagnose the issue and just suggested me to replace some irrelevant hoses and charged me the diagnose fee. The advisor was super hard to communicate. The engine light came on, and the car stopped on the freeway due to overheating, and I had to wait for it to cool down on the roadside. But they kept telling me they can't diagnose anything wrong, asking me to pay for the diagnose fee, urging me to replace some irrelevant hoses and alleging the first shop lying. I had to end up terminating any further work with them. Very upset and unpleasant experience to me. read more

Chino Hills Ford - Engine Light On For Overheating. - Car Dealers Near Me - Chino, California

I went to buy a Nissan Ariya that was listed at 24k. I was willing to pay their listed price and fees and taxes. But they are adding a markup of 3.5K finance charges. Complete rip-off and waste of time. Save your energy and don't even bother going to this place. Not sure what they want to achieve by such stupid tactics. read more

I rarely write reviews, but my recent experience at Chino Hills Ford was so disappointing that I feel compelled to warn others. My wife's lease will be ending soon, and I was hoping to upgrade her to a car she deserves. On the first day, she called ahead to confirm the car was available and was told it was. She was 45 minutes into a 1.5 hour drive to the dealership when someone finally called to say the car could not be viewed that day--without so much as an apology for the inconvenience. We returned the next day and met our salesman, Gil, who was pleasant at first. Negotiations went as expected, with the dealership trying to add unnecessary and overpriced extras. Gil and another employee, Steve (I believe), played the classic good cop/bad cop routine, disappearing to "the back" to see if their add-ons could be reduced. Eventually, we settled on what seemed like a fair price. I left to take our daughter home while my wife completed the paperwork. Unfortunately, without our knowledge, the dealership added a $1,200 "gap waiver" to the contract. When I noticed it after my wife returned home, we immediately called the dealership. That's when the stalling began: we were put on hold for 30-45 minutes, and suddenly, no one was available to help. Eventually, we spoke with Priscilla, who handled the final paperwork and added the gap coverage--something my wife never agreed to or signed for. Priscilla claimed she "played with the numbers" so the gap coverage would be free, but it was clearly included in the final total. She could not explain what adjustments were made, which felt very underhanded. Initially, we were told we'd have to drive an hour and a half back to the dealership to cancel the coverage in person. After much back-and-forth, emails, and a letter sent in the mail, we were finally provided with a copy of the cancellation form. Now, we are told we must wait 4-6 weeks for the refund to be returned to the lender. To make matters worse, Gil--who initially seemed forthright--abandoned us, despite promising to involve the manager and follow-up on this matter. . The drive to make a quick buck has cost them a future customer, as my lease will soon be ending too. The lack of transparency, questionable tactics, and poor customer service are reasons enough for me to caution anyone considering Chino Hills Ford. Shop elsewhere if you value honesty and respect for your time; I know I will. read more

Walked into the dealership and was pleasantly met by Cynthia Canabal. She was quite friendly, informative and very personable. We explained that we wanted to be walking out with a new truck and explained that we don't like to haggle (back and forth) and would not come back there after if our needs could not be met. She appreciated our honesty and explained her sole purpose was to get us what we wanted or as close to it. It was such a great experience from start to finish and super quick. She made it happen, gassed up our new truck and detailed it as well. And she even set us up for a photo shoot. We Felt like celebrities!!!! She walked us thru all the particulars of getting us set up with the amenities of the new truck (F250) which was awesome. The entire CH Ford team worked together to get us out the door very quickly. And the BEST part was get ended up getting something more expensive and they worked with our budget! Couldn't have asked for a better experience!! Go see Cynthia she was so amazing and we would def refer her to our friends and family. read more

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I remember when Ford service was something customers could truly rely on. Back when Maria O. was there, the level of customer care was excellent. Customers were greeted with professionalism, friendliness, and genuine attention. Unfortunately, that experience is gone. Today, employees rarely greet customers with a smile or make them feel welcome. The personal interaction and communication that once made the service department stand out have disappeared. What's even more disappointing is the so-called "complimentary multi-point inspection." It is documented as completed, but it does not appear to actually be done anymore. Customers are simply sent text messages instead of receiving proper explanations about the work performed or the condition of their vehicle. The service department now feels rushed, impersonal, and disconnected from the customer experience Ford used to provide. Ford should seriously look at what changed after Maria O.'s time because the difference in service quality is very noticeable. read more

UPDATE: I spoke with Sheryl at Customer Relations, and nothing is being done to address the mistakes made by Chino Hills. The dealership is NOT complying with the Ford Blue Certified program.I paid nearly $1.7k for the so called aftermarket certification and the peace of mind that was promised. That was a mistake. The car was delivered without a proper alignment, had mismatched tires with all season tires installed on the rear and summer tires kept on the front which made the vehicle extremely unsafe and caused severe hydroplaning, and even the horn was not functioning properly. All three of these items are clearly listed in the Ford Blue Certified 139 point inspection checklist that is heavily emphasized during the sales process, yet they were completely overlooked. Despite this being brought to their attention, the dealership has not taken this seriously or made any effort to correct it. This experience shows a clear disconnect between what is advertised and what is actually delivered. I strongly recommend not purchasing a vehicle from this dealership. read more

Had a memorable experience with the Adventure Offroad team of Chino Hills Ford during the Raptor/Bronco run from Big Bear to Pioneer Town. Glad to have been a participant. read more

Chino Hills Ford - Car Dealers Near Me - Chino, California

Bought a used 2025 F-150 (~20k miles) from Chino Hills Ford. Salesman Damian was helpful and professional--great experience with him. Pre-sale report claimed 7/32" tire tread. Next morning, my dad's tire shop (40+ years experience) measured 4/32"--he thinks it could be under that. Sent pics to dealer. Went in, waited 40 mins, they said 5/32" but never showed their gauge or any new report. Managers huddled privately, came out saying "we just want you to be happy" and promised discount/help since I wanted to upgrade tires--then total ghosting. No call, no follow-up. inconsistent reports, and broken promises feel shady. Demand proof in person and get everything written here. Damian was the highlight. Otherwise, disappointing--won't shop Chino Hills Ford again. read more

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Cynthia C. Was our sales representative: easy, very communicative, very professional I will recommend her! Quick in and out! Ask for Cynthia! We bought Mazda cx90 beautiful read more

Chino Hills Ford - Car Dealers Near Me - Chino, California

I would rather not write a review, but I feel obligated to warn others. 03/16/26 I came in to buy a car. The front grill was hanging off the car, despite being hidden from online pictures and the description. My sales rep, Gabriel Montanez, assured me they would fix it after. I asked what reassurance I had. He gave me his word and emailed a repair order. 2 Weeks later I called the service department with my repair order number and they couldn't find it. Gabriel contacted me right after telling me to go through him instead. He said he would get back to me soon. I checked in a week after that, and he delayed again. This week I tried texting him twice (he left me on read), and calling (didn't call back). I now realize the plan was to string me along past 30 days. After that there is no legal liability on their end. They were never going to fix it to begin with. On top of it all, the car had an exhaust leak despite them claiming to have done a 120 point inspection. I've never dealt with a dealership as predatory and dishonest as this one. Please shop elsewhere. read more

Reza was outstanding. Appreciate all the help with our purchase. Recommend 100% if you want to deal with an amazing person. Thanks again!

Chino hills Ford is the epitome of a really professional, friendly and courteous dealership. I've had to use the maintenance department twice. Once for a tire repair and then for an oil change and a recall update. Both times everyone on the team were incredible read more

I had spoken to the Sales Manager and arranged to make an appt. to purchase a used vehicle from the dealership. Arrived right when they opened and we began to proceed with going through the process of purchasing the vehicle. We arrived at a number we agreed on and was waiting to have the sales person begin to processs the paper work and sign the contract. I was then told the car was sold while we working on the purchase! I could not believe they would treat a customer this way. I understand that the dealers priority is to sell, but to not give me the courtesy to sign off on the vehicle since I was the first person there, and work out a deal with someone else in parallel strikes me as highly unprofessional and very short sided. Chino Hills Ford, congratulations on your sale, but you need to know it cost you a customer potentially for life! read more

I want to give a huge thank you to Alex, Pricilla and Cynthia for the amazing customer service and help I received! Had the best advice for a car that fit me. 100% recommend!!! -Laura read more

1st their online mobile service site new AI system failed and scheduled my oil change in the dealership. I only learned about this when I called to ask where the tech was. After I brought the vehicle in for the oil change I sat in the lobby for over 3 hours. Are you kidding?! For an oil change? They knew their AI had messed up my appointment. You would think they would put a rush on my service. NO! They just left my vehicle sitting there for hours until after all the techs returned from lunch. If they had told me they weren't going to touch it for hours I wouldn't have gone to the dealership. RUDE and inconsiderate. I had to leave my office due to their incompetence. And... I'm a every 2 months service customer at this dealership. read more

Cynthia C. Was amazing. She took her time assisting my daughter in purchasing her first car. She allowed us to test drive both vehicles and didn't rush us. Definitely coming back to see her for our next purchase. Priscilla in finance was amazing as well. read more

Cynthia C. Was so great with helping me purchase my new ford Mach e easy process she was the best read more

Chino Hills Ford - Car Dealers Near Me - Chino, California

Was a waste of time for me because I drove from far and I would advise folks to get as many facts as they can before going because they are gonna jive around for a while. Maybe better for someone else! Nice cars tho! read more

Cynthia C, Provide the best customer service and made the process move smoothly!!! I recommend her service!!! read more

Chino Hills Ford - Car Dealers Near Me - Chino, California

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I drove over an hour away to get this car I had my eye on and upon arrival, Lisa told me that there are fees that are 100% optional such as security and other features. I told her I didn't need any of that and she said no problem, it's optional. Come later when we start talking numbers, Mo the manager i'm assuming, came over and said that those fees are already set and we're not optional. With Lisa sitting in the corner with her tail between her legs, i asked her did you not say they were optional??? she said yes she did and that was it. They are not honest about their prices and absolutely wasted 3 hours of my life. Not worth your time, go somewhere else!!! If i could rate it 0 i would. read more

This is probably one of the most unorganized and dysfunctional businesses that I've ever done business with. We went back in November to purchase a used card for my fiancé and they talked us into getting a warranty. The finance manager told us that we could cancel at anytime, but he neglected to tell us that it would take up to 3 months. In January we requested to cancel the warranty and we completed all of the steps per their instructions. We called and emailed them for updates and all they told us that in about 3 months that the warranty cancellation would be completed and tha our lender would receive the payment. On a side note we intended to refinance the loan but we wanted to wait until the refund was issued. Fast forward to today just to find out that our request was NEVER processed and that rep that helped us "no longer" works their and they have no way of tracking our request. I even sent in proof but now we have to start all over. DO NOT do business with these people. I've purchased vehicles from Cerritos Auto Square and Fletcher Jones and never had this type of a negative experience before. No accountability whatsoever. read more

I have been trying to sell my 22 mach e and entered my information on car guru. I put in all the information and they matched me up with this dealership and gave me an anticipated price of 21,897 I contacted the dealership to confirm the estimate pending an inspection. The woman on the phone stated that as long a the car is in the same listed condition then they would honor the price. I made it a point to tell her that if the dealer would not honor the price then let me know as I have kids at home and had to arrange a baby sitter. She assured me that as long as the car matches the description then it shouldn't be a problem. I headed to the dealership and passed multiple dealerships on the way due to their advertised price. Once I get there I made contact with the woman that I had been communicating with. She evaluated the vehicle and stated it was in great condition. She then went to talk to a manager. The manager came out and offered me 18,000. He stated that was the best they could do. I mentioned the fact that I had a car guru quote and asked if they would honor it. The manager stated he didn't know about the quote and stated that I needed new tires and had a fender bender which dropped the value. I let him know that I input all that information and explained that to the woman on the phone and was still assured it wouldn't be an issue. My tires have 19,000 miles on them and are 3 years old. The car is in a garage when parked. The tires are in great shape. The manager then went onto explain how the political spectrum tanked values of electric cars. I let him know that none of that has anything to do with the fact that I was given assurances that as long as the car matched the description, the price would be honored. I also let them know that the almost 2,000 dollar difference from their offer and the original offer didn't make since due to "tires". He said "Sorry, that's all I can do". I let them know carmax was higher and they stated they could match carmax but would not beat it. Obviously I was irritated as my time was wasted and I fell for the old bait and switch. Dishonest dealership practices. Another reason to hate dealerships. read more

Run and make sure to stay away! I went in for a simple ($119.00) oil change today (4/23/2025) and walked out paying $1760.75. Jesus the service technician played on my fears knowing I drive an hour to and from work on a daily basis. But this is not the least of it, he lied on the invoice. He claimed I requested the repairs in writing. I called him as soon as I got home and requested all parts that were replaced tomorrow morning (4/24/2025). Jesus went on to ask me if I wanted him to pull the old oil out of the recycling drum. Then he stated this is how the computer system at Ford automatically writes this. I asked to speak with his supervisor, and he told me Joe was gone for the day. I will follow up on this matter tomorrow. Honesty in any business is essential. read more

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Thank you Shawn for making sure my window got re-tinted and my scratched hood buffed out, and going the extra mile to make sure I was happy. I really appreciate it, and would recommend my friends to come to Shawn specifically, so they can make sure everything with the car buying experience goes perfectly. Thank you :) read more

Cynthia C. was an amazing salesperson, got us a great deal. Make sure you ask for her!

I sold my vehicle to Chino Hills Ford, and they failed to properly remove my name from the car registration. As a result, I am still receiving parking tickets and even impound notices for a vehicle I no longer own or possess. When I first contacted them about this issue, they were empathetic and assured me it would be taken care of. Unfortunately, months later, I am still receiving correspondence related to this car. At this point, the tone with them has changed, instead of helpful, they seem irritated and impatient, as if resolving their own mistake is an inconvenience to them. If this situation feels inconvenient for you, imagine how inconvenient it is for me to continue dealing with tickets and impound notices for a car I sold to your dealership. This has caused unnecessary stress, wasted time, and ongoing concern over potential legal and financial consequences all for something that should have been handled correctly at the time of sale. We will never do business with this dealership again, and I strongly advise anyone selling a vehicle here to consider going elsewhere. read more

I had an excellent experience at this dealership! Lucas was absolutely amazing to work with. knowledgeable, patient, and genuinely helpful throughout the entire process. He took the time to answer all of my questions, explain my options clearly, and made sure I felt comfortable with my decision. The whole process was smooth and stress-free, and I never felt pressured at any point. If you're looking for a friendly, professional sales agent who truly cares about finding the right car for you, I highly recommend asking for Lucas. I'll definitely be coming back here for future purchases! read more

Chino Hills Ford - Car Dealers Near Me - Chino, California

I highly recommend Chino Hills Ford! Please ask for Cynthia in sales if you are looking to purchase a vehicle or sell one. She is beyond knowledgeable and makes you feel like a VIP. Thanks again, Cynthia. Great service! read more

Where do I even start? I schedule an appointment five days ahead of time when I arrived they didn't even have the correct vehicle or my correct name for the appointment. I specifically told them the vehicle information and what my concern was when I scheduled the appointment and the exact part and everything and my name. The service department is completely incompetent. You schedule an appointment way ahead of time to bring your vehicle in just for them to tell you that they are not gonna be able to "look" at it for 2 to 3 days minimum how does that make any sense what is the point of making an appointment ahead of time then? Not even including the time it would take to fix it. I asked about accommodations like vehicle to get to work to feed my family and they said they didn't have one I could get one on my own and pay for it on my own but in my written warranty contract it says they will pay for it. I have owned 8 fords and every single time I have taken my cars to Chino Hills ford they always screw up something bad. read more

Damien was great guiding us through our vehicle purchase. Definitely made what could be considered a stressful experience stress free. We put off purchasing a vehicle due to pass experiences. How refreshing to have everything go so smooth and get payment and rates we wanted. read more

This was the best experience I have had at a dealership in a Long time. Rocky was very helpful and explained everything to me. Buying a Tesla, there are a lot of things to know and he was very thorough in the explanation. Warranty coverage and everything. If you take a trip down here make sure to talk to Rocky before leaving. Definitely earned my future business. BG read more

Damian was very knowledgeable, personable and helpful! He made it easy to make a choice. Thank you Damian !Job well done !

Frauds!!!! I went in with a pre approval from my credit union. I was told that they did not work directly with my bank & it was a Saturday so they needed to run my credit (as back up)but all i had to do was have my bank send Ford a check. I was told this by my sales rep Gabe & his manager Moe. I sat with finance Steve (Stephen Garcia) and he said they couldn't match my banks interest rate but they could get close to it & it would only be about $11 dollars a month more. I DECLINED as I told him I was pre approved by my bank and Moe said I could have my bank send Ford a check. He seemed to be getting upset so I had the manager Moe come back in and explain to Steve that my bank would be sending them a check like we already discussed. So Steve put everything on a flash drive so I could electronically send the documents to my bank and have my bank send Ford a check. I leave with the vehicle. I send everything to my Bank and my bank sends Ford a check. Everything should have been good. Except I find out a couple days later that Ford returned the check back to my bank & processed a loan with Bank of America with a ridiculous interest rate. So I called to ask why the check was returned back to my bank. The manager Moe did not have an answer and was suppose to find out but kept transferring my call to Steve (finance guy) who had had no answer & kept saying his manager "Tyler who no longer works with the company told him to do that" and that the loan had already went through so there was nothing he could do. I had to refinance the loans with my credit union, and was able to keep my original interest rate but this process cost me another $200. So unprofessional and flat out lied to me. Why would I agree to a loan with BOA if I was pre approved with my bank for a much lower interest rate? My bank sent them a check for the full amount and the just decided return it and finance me with BOA, that is fraud!!! They work directly with BOA and intentionally did this. Lucky I was smart enough to refinance with my bank asap but there are so many innocent people who are not aware of their options & would be stuck with a higher interest rate. read more

Chino hills Ford always gives top dollar for my trade ins. If you're interested in selling your car or truck, check with them first! Thank you Cynthia for helping me out. read more

Had mobile service done, and ended up with a cracked windshield! Only had the vehicle for 6 months now I have to suffer the consequences for poor and careless technicians!?, Called and spoke with service manager Ricky, rude and no help, then the GM Ashton, kind but still no help!.........disappointing read more

Chino Hills Ford - Cracked windshield from poor technicians - Car Dealers Near Me - Chino, California

Thank you SO much to the team here at Chino Hills Ford for helping me purchase my car!! I love my new Mustang Mach-E! The team was amazing!! From Eloy to Steve, Mo & Veronica, everyone was so kind and helpful throughout the process. I appreciate their hard work and effort to make my experience amazing! I highly recommend anyone looking to get a new car, come here!!! You won't find better! read more

Cynthia was great! She answered all of our questions and helped us get through what can be a long process, in a short amount of time. I would recommend her services if you are in the market for a new car. read more

My wife and I went on the Run to the Mint with Adventure Offroad of Chino Hills Ford last weekend. It is a Raptor run from Barstow to Las Vegas. Landon and his crew put on a great day for everyone. Map was set up and the lead truck provided updates of any obstacles. There was a follow truck but no one needed their services. Everyone had a great time and I highly recommend joining this group. read more

I can't thank the General Manager Steve Larrianaga for going above and beyond to get me the exact Ford Bronco I wanted. He walked through every step, answered every single question thoughtfully (trust me, I had a lot of questions!), made me feel at ease and very respected. I felt zero pressure to buy and my entire experience was amazing. Thank you Steve for going above and beyond. I highly recommend Chino Hills Ford. read more

Chino Hills Ford - Exactly What I wanted! - Car Dealers Near Me - Chino, California

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