What a day I had today. From being to what feels like every used car dealership in the IE, I finally ended up at MK Smith Chevrolet in Chino. I walked in expecting the runaround with stacked add-ons and a bait-and-switch tactic like the other dealers around here. What I can say is that I didn't walk out the dealership, I drove out with a 2015 Dodge Challenger. I have Carlos and Stacy to thank for that. Carlos went to war to get me a great deal, and I cannot thank him enough for that. Will definitely recommend to friends and family. read more

Where to begin!!! This dealership is probably the most grimiest of all dealerships. Went in a few weeks ago to purchase a Z06. After inspecting the vehicle they were trying to sell, it had numerous body alignment issues it was quite embarrassing . Walked out as the vehicle was not what I wanted . Received a call today for a Z06 they received with a listed msrp of 123k and change. After asking for an out the door price, they were trying to sell it for 138k!! Ridiculous as these vehicles are not selling and going down in price. They text me a few hours later and then tell me the best they can do is 130k. Unreal. I've visited numerous dealerships. This is by far the greediest and grimiest of them all. DO NOT COME HERE TO PURCHASE A CHEVROLET!!! THEY WILL TRY TO TAKE ADVANTAGE OF YOU AND MAKE YOU FEEL YOU ARE GETTING A DEAL OF A LIFETIME. DO NOT FALL FOR IT!!!!! THIS PLACE IS HORRIBLE!! read more

I purchased a 2019 Cadillac CTS when it was looking over the vehicle I opened the hood and I noticed a stain on the AC line I mentioned it to the salesperson Ivan he stated that they don't have it checked and make sure it worked I told them yes cuz it looks like the elite somewhere and I will not buy or take this vehicle off the car lot until this issue is repaired he says no problem I have it repaired for you I said okay and I come back for the car if I have issues with the AC I'm bringing it back to you so you guys can fix it properly he then said no problem like 2 weeks later the AC blue nothing but hot air till this thing I've taken it to several locations which they do not have the modern technology it is and the equipment to repair the AC that blows nothing but hot air so now I'm stuck trying to find someone that would fix this issue because now they don't want to help me with this big problem that I have with the AC they lied to me just to make a sale so I would not recommend this dealership to anyone because they are a bunch of liars just to make a sale but yet then they want you to give them a good rating if I would have known this from the get-go I would never have rated them with a good review until this big issue would have been rectified so be careful with this dealership to me they just lie and promise and they won't come through to help people they just want to make that money and get you in and out of their dealership as fast as possible once you driven off they don't help you with their promises!! read more

Huge thank you to MK Chevrolet, Jasmin and Stacie for helping me find the truck of my dreams! The whole experience was smooth, professional, and actually enjoyable. If you're in the market for a vehicle, I highly recommend checking them out--you'll be in great hands! read more

10/10 Outstanding Customer Service! "Cowboy" sold us our family dream truck, and the experience was beyond our expectations. From start to finish, he made us feel comfortable like we were dealing with a trusted uncle or family member! The test drive was great he encouraged us to get the full driving experience and made sure we felt completely safe & valued. Truly the best salesman we've worked with, and we would gladly return to him again in the future. read more

MK Smith Chevrolet - Our Family Truck! - Car Dealers Near Me - Chino, California

Well unfortunately my luck ran out here... I took my truck in for warped front brake rotors (probably a warranty issue) and was told that my brake pads wear too worn and it caused the rotors to warp. I checked them myself and they were only 16% worn! Never going back again! read more

MK Smith Chevrolet - Infotainment system showing brake pad life. - Car Dealers Near Me - Chino, California

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I recently purchased a Chevy Equinox EV from this dealership.They were able to get me out of my truck that had issues and into a new EV with ease. The process was quick and stress-free. Big thanks to "Cowboy" for making this such a smooth experience. I'd definitely recommend this dealership to anyone looking to make the switch to an EV or buy a new car. read more

Everyone is very friendly and helpful. They really try to help you get what you want at the price range you want to be in.

UPDATE: asked to remove the faces by one of the gentlemen in the picture. No problem. However removing the face does not change one's opinion of the service. Reviews should be treated as constructive criticism. Which equal excellent customer service, sales, great reviews, recommendations and happy clients. Worry less about the pictures and more about the quality customer service your people are asking for. If you are looking for a dealership where you are allowed to shop alone, answer your own questions, not be allowed to see the interior of the vehicle then this is the place for you. We walked around while seeing a salesman helping a son and his father. Strolled through the parking lot for quite some time, he never approached us as we neared him nor was there an offer I'll get someone for you or I'll be right with you. Then a manager comes out and walks right past us. Looks at us and then allows the man and son to take off in the truck alone while the salesman walked away. And yet again, the manager walked right past us again looking at us and walking away back to the office. So after seeing the vehicle we did want to purchase, no keys to take a look or be allowed to go for a drive about 25 minutes later (we actually waited) we walked to our car and when in the car someone says hi can we help you. Lol.. it took 25 mins for someone to finally notice us in their not so large lot. You guys do a fantastic job of providing the complete opposite of excellent customer service. Lost a sale.. but hey, not like you cared anyway. Try another location. This one truly sucks! read more

MK Smith Chevrolet - Sales people who ignored us. - Car Dealers Near Me - Chino, California

M.K. Smith Chevrolet of Chino/Reza Latifian My wife and I were in the market for a second vehicle. We had gone to other dealerships and being that we weren't in a pinch to get a car, we wanted the sweetest deal out there. After visiting 3 dealerships, we had an online offer from a Chevy dealership but it was over an hour away. The deal was very very good. Color/model, everything lined up. Only issue...I'd get the car sight unseen. That made me a bit uneasy. So we decided to go look at the car. We just wanted to see it. Maybe peak inside and see the cargo area and back seat. Just by chance we were a stones throw away from M.K. Smith Chevrolet of Chino. We pulled in and were greeted immediately by Reza Latifian. He welcomed us to the dealership and asked what brought us in. We let him know we were in the market for an EV vehicle and had our eyes on the Chevy Equinox. He showed us the first available Equinox but there were 3 or 4 lined up next to each other. He did let us know the difference between the different models and asked which we'd possibly like to look at. We pointed out the one we liked and he got the keys for us. He unlocked and opened all the doors for us. He showed us some key features. For example there is no need to "turn the car on". It automatically turns on when you enter with the key and press the brake. Same with turning the car off. It automatically locks and shuts off once you leave with the key (there is also an off button you can press). He gave us a thorough walk through around the car showing us the features available. Auto tailgate, charging pad, different modes. We took it for a test drive and I had a couple of issues. We went back inside and Reza helped me address the issues I had. Essentially his ultimate goal, I truly feel, was to make sure I was 100% happy with the car. Not 90%, not 95%, but that when I walked away, I would be 100% excited about leaving with my vehicle. He called in his EV expert, Ivan, and allowed me to speak with him about my EV concerns. Once all my concerns were addressed, we then started talking numbers. They made a deal with me that I was completely satisfied with. Even beating the internet deal we had made. They were not pushy, not demanding. I don't feel taken advantage of, and I do feel that I got an exceptional deal. There was no remorse leaving the dealership. The Staff at M.K. Smith Chevrolet are an exceptional crew. They are polite and courteous. Knowledgeable in their vehicles. Helpful and accommodating in making a deal custom fit for you. I have bought several cars from different dealerships but few are worth taking the time in writing a review and calling out the staff that helped us. Thank you M.K. Smith Chevrolet of Chino. And thank you Reza Latifian and Ivan for your exceptional service, courteous attitude, and all your assistance. Chevy buyers ASK FOR REZA AT MK SMITH. read more

I wish I could give Luis (Cowboy) a 10 star review, He was always on top of everything and kept us updated every step of the way, since the beginning made us feel comfortable. If you are in the market for a new vehicle, Cowboy is the one you need to see. read more

This is strictly for the service department. The only nice thing was the receptionists. Martin is by far the worst service advisor we've ever dealt with. This dealer as a whole needs some courses on how to deal with customers. Will never come back to this dealer. Would put 0 starts if I could. read more

Jaylan is top notch when it comes to Service Department ! Great customer service and in and out with no surprises. Definitely the best dealership in Southern California especially with a Lifetime warranty on USED vehicles ! Amazing sales staff Jay Yerman has a great sales crew that make sure you are satisfied with everything ! Thanks MK Smith for making me feel like family . read more

Just completed a transaction with Alex Perez at MK Smith Chevrolet. Alex was awesome!! He was helpful, always available for questions, responded even when he wasn't working and helped get through every step. Highly recommend!! Great job, Alex. Thank you so much. read more

Each time I bring my car to MK Smith, I get great custom service from Martin R. In the service Department. He is friendly, accurate with estimates and always keeps me updated on the time of my estimated repair. Thank you for making my experience very stress free in such a stressful world. read more

Luke! What can I say, he was wonderful. He called me several times asking me to come in to see him. And each time I explain my credit score would not allow me to upgrade. He reassured me if I would allow him just to work with me i would be surprise of the outcome. He explain to that MK Smith Chevrolet was a family owned business and was always willing to work with the community. I must say I was quite surprised how young Luke was when I met him. Lol Luke is a very charming and respectful young man. He is definitely an access to your company. Overall I must say the entire team was great. I love my new vehicle and will recommend MK Smith Chevrolet to all my friends and family thank you for your support. Ernestine Williams ​​ read more

MK Smith Chevrolet - Chevrolet Equinox - Car Dealers Near Me - Chino, California

I gotta say Luke and Jasmin hit it out of the park. Super helpful and accommodating even when I only wanted a test drive to get a feel for the vehicle. They worked with me as a first time buyer and make the process very simple 10/10. Get these guys raises. read more

MK Smith Chevrolet - Car Dealers Near Me - Chino, California

My son's truck had a recall, so I called MK Smith and spoke to Mary, who was incredibly helpful in scheduling an appointment. To my surprise, they offer a mobile service for recalls and sent Edgar out to fix the issue. Mary had mentioned that she needed to order the part and would follow up with me. I received excellent customer service throughout the process. When my part arrived, Mary set up my appointment and informed me of the technician who would be coming. Edgar was also very pleasant to deal with and resolved the problem promptly. I highly recommend MK Smith, especially Mary and Edgar. read more

Bad experience. There is something weird going on here with salesmen pitted against each other. I called in asking about a truck that I saw online. They told me it was still available and when I came in to ask for Jasmine. I had no intent on asking for Jasmine because not only did she not answer the phone (It was a gentleman I was speaking with) they didn't help me in any way. When I got there, a salesman named cowboy came out to help us and was helpful and tried what he could to get us into a vehicle. Something weird was going on behind the scenes. They didn't try to get us a vehicle they let us leave and then Jasmine texted me later saying "great news we got an approval for a lower rate" the weird part is they never even communicated any approval with us. When I asked what the rate was, she said she didn't know but for me to come down. I eventually asked somebody else and they told me some high APR that obviously nobody would be interested in. I ended up going to a Chevy dealership in Bellflower received a great APR and dealt with great salesman If you're in the market for a Chevy go to George Chevrolet in Bellflower. Stay away from these shysters. read more

Jose and Javier did a great job on getting me into the truck I wanted. They got me a good deal and worked hard for me to walk out of that dealership satisfied. Very friendly and helpful and treated me like a friend of the family. Will be coming back in the future. read more

Bought used vehicle from MK Smith today. Very satisfied thus far, of course it's still day 1 since driving off lot. What I liked about this establishment: Jasmin and Javier Sales Reps. Complete professionals, the buying process seamless, and pleasurable. What convinced me to buy this vehicle from MK Smit, was their willingness to work with me within a cost that was too good to pass up. I greatly appreciated Javier, in his exact words:" we really want your busines." Those words, and level of willingness to work with me, is 100% the deciding factor as to why o signed on all of the paperwork. I had been to (2) previous dealerships that absolutely made me feel like my business didn't matter, and that I was nothing more than a warm body holding a pre-approved loan. Also, what I found refreshing, is every single soul I spoke to there actually was genuinely grateful for my business. They all lauded were they work, and whom they're employed by. The buy just felt right. 4 out of stars only because purchase was still higher than anticipated. Thank you very much to Jasmin and Javier, and to All at MK Smith for treating me like a valued custome. God Bless. Sincerely, E.A. White read more

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My husband and I stopped by MK Smith to look at a car we were considering and were met by Reza upon arrival. He was, and continues to be, very respectful, courteous, and patient with any questions, concerns or requests. After taking the car on a test drive he invited us in to go over options. He started gathering information and then asked for a social security number to plug in. I respectfully declined and asked to move forward with the lease options available without running our credit since 1) I was not sure if we were going to pursue this vehicle since we had another make in mind and 2) both my husband and I have high credit scores so I knew that approval was not an issue. Reza did not insist, did not pressure and continued without hesitation. Negotiating the terms of agreement was not a painful process and with the help of Ivan and Reza we reached a deal we went home happy with. I truly appreciate the special attention and customer service displayed by the staff we interacted with. This is our first Chevy and quite possibly might not be the last. Chevy buyers ASK FOR REZA AT MK SMITH read more

Ivan and Stacey were the best help! They knew what we were looking for and went out of their way to make sure we were happy! Def would go back to purchase another new car! Made the process so simple and easy! Thank you! read more

They as a dealer have stepped up beyond normal bought a used 2017 Ford F250 Had some issues the 3rd party 2 year warranty would not cover and Raphael (GM) took care of it for me . No hassle at all . Best dealer I have ever worked . Thank you read more

Mark was a great sales rep who was very informative without being pushy! I drove off with my Dodger Blue perfect equinox !! Thanks MK Smith

I brought my truck into MK Smith on October 3 for a recall service. I dropped it off in the morning and used their shuttle to get back home and then picked up later in the day. I just want to give a shout out to Alfred, the shuttle driver. He's a real professional, treats customers with respect, and makes the ride a positive part of the whole service experience. MK Smith did a great job hiring him. People like Alfred are the reason I'll keep coming back. Thanks for the great service and for having such an outstanding shuttle driver on the team! read more

La atención fue rápida , jose Vázquez me ayudo y asesoro para poder agarrar mi automóvil por primera vez.

I purchased a 2017 Jeep renegade from here in nuly of 2023. I had an extremely disappointing experience with mk smith chevrolet. They marked up the online price with additional features the dealer had installed and insisted they couldn't be removed once i got there. The sales lady even told me the car was hard to sale. Despite my objections, they pushed me hard to get an extended warranty, even claiming some of the loans I was offered were only available with the warranty. Reluctantly, I accepted the warranty and other addons, and now I understand why they were so insistent since i had major problems which i will explain here. the vehicle went from 12k to about 17k over all. For a car thats now worth about 8k. In less than two months, the car's clutch failed. Not even half a year later, the engine mount broke and needed to be replaced. To top it all off, the shifting gear was held together with zip ties among other issues like no working usb port, cigarette port, sunroof... It's clear this dealership prioritizes making a quick sale over selling reliable vehicles and providing honest service. Avoid them if you value your time and money. As i still had to pay alot out of pocket to get these things fixed. P.S the sales person was never rude to me. She was okay. Even delivered my car. Still all the issues i had with the vehicle drove me to write this review. read more

Salesmen Luke was very friendly and knowledgeable salesmen. Everyone at Mk Is wonderful! Great experience on buying a brand new car

I have been shopping different dealerships, for a truck from LA to San Bernardino. I came to MK Smith, and the moment I got there, Mr Reza approached me with a nice greeting. I told him what I'm looking for, and he showed me several trucks. Mr Reza was very polite and respectful, and attentive. He gave me some numbers that were in my price range and was very honest and transparent which I appreciate, cause other dealerships very pushy just to get a deal. With all his efforts to accommodate the right price, I bought the car. I want to thank Mr Reza for all his help and patience. If you're in the market for a car, go to MK Smith and ask for Reza! read more

I don't know about purchasing vehicles from here, but the service department is crooked. I brought my suburban here that has a multitude of problems. It has 42k miles so we are in the extended warranty. The Radio and cameras stopped working and the side mirrors randomly move on their own. The other problem is the back seat stopped moving automatically. Martin has been my contact person. I always get the extended warranty on my cars because they always have computer issues. I have never had a problem and have had A lot of cars. These people are seriously up to some deceptive business practices. 1. My seat in the back hasn't been working for two weeks. On my way to take it my hydroflask tipped over and some electrolytes spilled over not splash just leaked out. I have a mat too stop them from staining my interior. Nothing splashed but I was almost there so was t able to clean it up. These clowns charged me $480 to take my seat apart and said liquid must have gotten on it so they just had to clean it and it worked but that's not covered! Nice try the spill happened after the fact but them being family owned just show their lack of integrity so they went ahead and doctored up a reason for more money. 2. The other problems they could not blame on my spill so they said their labor was $460 also the warranty only payed a lesser rate per hour. Again they either padded their hourly rate or fudged the amount of time it took to work on it. Bottom line do yourself a favor take your car somewhere that's not going to rip you off and be desperate to help their bottom line. Never seen anything like this they are a joke. read more

Ivan took care of everything I needed and got me in a 2025 Trax! He was so helpful and knowledgeable about the cars I was looking at. He made the test drives easy. All in all, I am one happy camper. Thank Ivan and MK! read more

Had a recall on my car and Mary set up an appointment quickly and promptly. Edgar was my technician and he was very communicative, kind, and professional. Very good technician and would recommended MK Smith. read more

Service department was a complete failure. Brought my vehicle in for an air bag recall and a check engine light. They claimed the vehicle had a faulty injector and wiring issue. They claimed to do a complimentry multipoint inspection. Upon picking up vehicle it was 1.5 qt low on oil, had burnt out headlight, and a couple other issues they were easily visible if they had done the inspection. They also claimed that I utilized there complimentary shuttle service to drop off and pick up my vehicle which was not even offered. I paid online and went after hours to pick it up and they again failed to have the vehicle ready and I had to wait over for them to pull it out. Over $1000 repair and they don't even wash your car anymore. Called the service manager they didn't bother to return my call. Avoid this service department unless you are OK with empty promises and no follow up. read more

We had a great experience at MK Smith Chevrolet. We worked with Ivan and he helped us shop within our budget and explained our options. We asked a lot of questions and he answered every one of them. He was super patient and was attentive to us. We had been to other dealers but never got such great service like Ivan gave us! If you are looking for a new or used car go see Ivan because he's so professional and very knowledgeable . Thank Ivan for making this process easy and smooth! You're AWESOME!!! read more

MK Smith Chevrolet - Our new ride!!! - Car Dealers Near Me - Chino, California

Family owned is always the way to go. I have spent 2 months looking for a truck, have visited 5 different dealerships and contacted 10+ overall, and Ivan and Luke ended up earning my business. If you're looking for fast responses, honesty, and not being forced on to anything, find them. I am not one to just show up and buy anything without doing extensive research and they were very patient with me and understanding. The missing star reflects from the manager, he sort of killed the vibe, didn't make any eye contact, and talked negatively about former employees (who I was working with at another dealership) which just seemed very shark-like and unprofessional. It wasn't a big deal, just didn't seem right, however, IVAN and LUKE fought for me and I walked away extremely happy. read more

Came in for regular oil change and Gary G. explained what was recommended for my vehicle as far as general maintenance and preventative services. There was no pressure to do more maintenance but it was broken down for me as to the what and why. I appreciate that from a hometown service center! Thank you Gary G. ! read more

I recently purchased a new car here. Very friendly staff, a great selection of new and used cars. I recommend Jose and Alex. Very great guys helped me out with the best rates! read more

Great Dealer, Purchased a 2025 hard to find Tahoe model. Luke and Ivan were a pleasure to deal with. I live a couple hours away any was able to get just about everything done over the phone and text. No high pressure sales or after agreed upon add ons. Everything was ready to sign as agreed upon when I arrived. I was even able to get my trade in valued and agreed upon before my arrival. Give them a shot at your business. read more

Just got a brand new 2024 blazer ev rs! Amazing staff, everyone was so welcoming and made my car buying process so easy! My sells guy Ivan was 10/10. He found me my perfect car and was super straight forward with everything! read more

MK Smith Chevrolet - Me and my dad with my NEW CAR - Car Dealers Near Me - Chino, California