Transmission gave out on the 605, a worker was enter the free way and transported me to safer location, saved me a two hr wait. Thank you jose romero truck number 20B great service!! read more

I wanna make a Complaint a report on Jose when he walked me through. He was aggressive. He had an attitude. He didn't bother to help me. Even though I had like a broken arm. He was being a smart ass about every question. He was asking me, and I didn't know the answer to is and when I left, I took mostly everything with me. The only thing I forgot was the parking permit, but when I came back to go get it, Jose was shaking his head like I did something wrong and then he said I thought you picked up everything. I guess. Not with an attitude. and Jose told me that I better bring shopping card read more

If you enjoy being shaken down for cash by people who don't understand English or basic finance, you've found your spot. ​The "Pricing" is a Joke: They don't have a rate sheet; they just make up numbers on the fly based on how much they think they can squeeze out of you. ​The "Tough Guy" Act: There's a massive guy sitting at the front who likes to play the aggressor and threaten customers. However, the second you actually call his bluff and tell him to step outside, he turns into a total coward. He's all bark and zero bite. ​Literacy Issues: The owner has signs posted everywhere saying "No 3rd party payments." They clearly think this means "only the owner of the car can pay." In reality, a 3rd party payment refers to the method of payment (like PayPal or a processing service). It's embarrassing to watch them try to enforce rules they don't even understand. ​Bottom line: The staff is incompetent, the "muscle" at the front is a fraud, and the whole operation is a predatory mess. Take your business literally anywhere else. Hopefully they go out of business, straight up read more

One of their workers towed my wife's car today 2/4/26 while she was visiting the doctors office she was literally parked in front of the doctors office and still towed her car and refused to get payment through Zelle to pay to unhook the car, they guy wanted $120 cash, probably does that on the side to get some side money since they probably don't get paid enough by the company. It is illegal and this company should l be investigated by the BBB. This place is licensed to steal from innocent people. I would give it minus stars if it would let me. Thieves! read more

This towing location is a money grab, with horrible service, and super overpriced fees. Avoid this place, if there are any other options available. read more

Zero customer service, employees are rude and talk to you in a high tone when you ask a question I asked a simple question and started to talk in an aggressive tone. They don't help you with anything. read more

Terrible, terrible, terrible company. They are based in Pomona which is ten miles away. These freakin knuckleheads are towing cars left and right from a vacant parking lot adjacent to the Covina Walmart. A parking lot which is not being used as the business which used to be here left the area two and a half years ago. There are absolutely NO signs whatsoever indicting that vehicles are not allowed to park in this lot. Simply read the many negative reviews of these tow truck drivers impounding vehicles belonging to hard working, honest and innocent citizens simply shopping at Walmart. Imagine what a terrible feeling you would have if you returned to your parked vehicle after running in to buy milk, diapers, toilet paper etc.. only to discover that your vehicle had been towed simply for parking in a parking lot adjacent to Walmart, is not being used by anyone and there are no signs whatsoever indicating that it is illegal to park in this same lot. There are numerous homeless people who also park their vehicles and motor homes here but these crooks are only targeting people whom they know have the means to pay the $385.00 fee they have been charging everyone. Several individuals whom I spoke to have retained two attorneys and will be filing suit shortly. I truly hope they teach these shady tow truck drivers and their company, a lesson or two and hit them HARD financially. A company based ten miles away, poaching on unsuspecting Walmart customers is NOT cool!! read more

I had a different car because my car was in the shop. It had been a month at the new apartment complex (Helix university, which I'll have to write a separate review, because they're awful as well) and I had the sticker for parking visible on the dash (I only get one so I didn't stick it to the car because it wasn't mine) and for an entire month it was never an issue. The sticker was visible on the dash and for some reason the tow company the Helix university apartments use which is this company, decided to tow my car for no reason. I wasn't illegally parked or anything. I lived at the apartments and again, never been an issue. $605 that I had to pay to get the car out and they agreed the sticker was in the car they just said "it wasn't taped" but the sticker was visible and in fact on the dash but they wouldn't even take anything off. Supposedly they have pictures for proof but wouldn't even show the property manager of the apartment complex. It is honestly so CRIMINAL to take property that was totally fine being where it was at, and then having people pay to get the car out when it shouldn't have been towed in the first place. I'm hoping there isn't damage to the car, and I'm considering looking into getting a lawyer. I'd rate zero stars if I could. The people were insanely rude and had zero customer service skills even the manager. HORRIBLE. read more

Some of the most unprofessional trashy people they have here. I mean every tow business is a scam money grab. But these people are just nasty. Stay far away from this company. Call Aaa and ask them to send another company. read more

Unbelievable! My sons car was stolen in upland. Dumped in Pomona and PPD found it. Had it towed to this yard and now he has to pay 451 bucks to get it out. This place is a complete rip off. We never asked them to tow it. Don't ever use this company. And they aren't even AAA approved. Bunch of thieves. Just like the thief that stole my sons car. read more

Aside from the fact that they absolutely take advantage of people they are unreasonable with their policies. My husband's car got towed and I went with him to pick up the car. They refused to take payment from my card despite us both being there, having our ids, same last name, and same address. I will be reaching out to the better business bureau because they refused to provide evidence of this supposed policy. read more

Horrible people, actual degenerates operating this facility and business. My friend was towed from my apartment complex and the desk assistant cowardly behind this bullet proof glass and extremely dark tint, we had no idea if someone was there and I had tried talking for the behalf of my friend to get some information on what we need to do to get the car, I came in with a respectful and hopeful attitude to get the car back without many issues, and before I end my sentence asking for some information, he cuts be off stating "does the owner of the vehicle have a voice" in an attitude. Whoever that is behind the glass, we couldn't see you, but yes I hope you're as miserable as you make everyone you interact with feel. Anyways if you're reading my review, I hope this tells you to STEAR CLEAR FROM THIS BUSINESS!! read more

I sold my car on Peddle.com and scheduled for my car to be picked up on 9/23/24 between 3pm - 8pm PT. My car wasn't picked up until a day later at around 4:30 pm because the driver was busy the day before and had to reschedule. When the driver got here he was rude and got upset at me for not signing the title correctly, telling me to "follow directions" even though he himself did a poor job of giving directions. For example he wanted me to sign on a certain line but pointed to the line below it, expecting me to sign on the top line even though he was pointing to the bottom. I could've sworn he told me to "get out of here" as soon as he wrote the check for my vehicle. In my head I'm like "I live here, pendejo. You get out of here!". These guys need to get their stuff together. I understand they probably deal with a lot but there's no need to take it out on customers, especially when said customer has been waiting a whole day for his car to be picked up. The driver's name is John Villanueva. read more

me gustó mucho la atención Danny es muy amable y todo estuvo súper genial llegaro rapido y la atención fue súper genial.

Sad to hear that this company is targeting shoppers. The lot is empty and provides additional parking space. Walmart has a security guard that drives around, he should try to warn people. read more

Pomona Valley Towing - There is a gentleman leading a class action lawsuit against this targeted illegal towing. Help close this place down. - Towing Near Me - Pomona, California

The service here was good. Sadly got my car towed, but they took care of me and I left with a smile I recommend using them for any towing service read more

Great service by Lisa, fast and easy to locate and contact happy with the serviceeeeeee

Great towing company. After I got into an accident, tow truck showed up fast. Got a fast tow for a great price. Danny was super nice and professional too. read more

They have been illegally towing vehicles from Walmart/ Fallas on Azusa and Arrow Hwy. They park around the Fallas store. It has been reported about 5 victims now. First of all I don't understand why they are in Covina if Jan's Towing is the main tow company for all of those area. I've worked with Jan's towing company before and they are the best and never do shady crap like this bogus company. read more

This tow yard has the best customer service. Very friendly took great care to make sure all my needs were met.

This place watched my 80 year old aunt go into Walmart, after she parked near a soon to be Burlington on Azusa in Covina that had no signs posted ... they towed her car, my poor aunt thought her car was stolen, she had forgot phone at home and was stranded... a stranger gave her a ride home... someone had to help her call the police, she was so panicked...towing company charged her $320. Very shady & desperate to go after senior Citizens on a fixed income. read more

I just got my car towed in the parking lot of Walmart in Covina. I have parked in that area for years. I haven't never seen any signs that show that Walmart customers can't parked there at a store that has been closed for over one year. Funny thing that there was 4 other cars parked next to my car, two of the cars were homeless people sitting in their cars. When, I got out of the store, the same cars were there except my car. I read the reviews on this company not the only person that this has happened to. Very crooked company. This is beyond sad what you guys are doing to people. I went back to the parking lot after paying $347.00 to take out my car no signs in the parking lot. Lisa was the worst dispatcher/receptionist l have ever met in my life. She was rude and careless. If she was my employee she would have been fired. I'm not surprised that she has that type of customer service since she works for this unethical organization. read more

Pomona Valley Towing - Pomona Valley Towing location in Pomona. - Towing Near Me - Pomona, California

The actual tow truck driver I had was AMAZING but this is my second time dealing with this place in the past few months and the girl that works the window could single handedly RUIN ANY business she ever works for. Whoever leaves someone that rude and put out to every customer is borderline ignorant. Call this place and see how this girl talks to people IT is Appalling. Like we are a BOTHER. Find some miserable hole to work in and stop passing your unhappiness to others who are just trying to get their vehicles squared away. BE NICE it's so simple... I will do ALL I can to stay away from this place read more

Their attitude sucks. They are so salty to any other tow company that isn't theirs. Lady in the front had mean attitude. Was talking as she walked away every other day I pick up cars at that location I enter the yard. All of a sudden she say load it in the street with the meanest smirk on her face read more

Friendly staff! Great customer service! They answer your questions. I Highly Recommend Y'all call Pomona Valley Towing if you need a tow!

Lisa was a great help very helpful and very easy. They were very helpful and quick to help me with getting my vehicle back

Got my car impounded yesterday night and I went to pick it up today and I called before to make sure I was going to the right place. A lady answers and tell me it is and that the price was gonna be $380.50. I get to the place and they end up charging me $517.60. These people are only here to scam. The employees are very unprofessional and rude and don't give a clear explanation of how things are ran. When asked for the supervisor number he guy in charge proceeded to say he was in charge which was a lie. Overall bad experience bad service bad people. Get them out of business for real read more

So apparently Pomona Valley Towing has authorization from California Bank & Trust in Claremont to tow vehicles parked in a shared public parking lot hours after the bank is closed and not conducting business. The tow company is predatory. They will wait for you to park and not long after will tow you and anyone else parked in those spots to the tow yard. There are no signs at the entrance of the lot saying parking not allowed, it's a public parking lot and even on each individual parking sign there is no specific information about no parking after business hours. I was charged $483 tonight to get my car out of the tow yard. I will be looking further into this matter legally and reporting this towing company, along with the bank for confusing patrons in the area about parking in spots with no mention of completely prohibiting parking or making clear mention that parking isn't allowed after business hours. Also something to note, the middle aged man who retrieved my car thought jt was appropriate to crack jokes when he pulled my car up to the gate and as I walked to my vehicle to grab my registration, I told him that I needed to check my glove compartment as i tend to lock it normally, he said "no its not locked". I told him, "Excuse me? How would you know that? Were you going through my vehicle?" Then he said "Ma'am I'm a professional." Extremely unprofessional if you ask me. I just handed my key over and within a few minutes the man already checked to see what was unlocked inside of my vehicle? What kind of business is this? One last thing I'd like to add, I am a new mother and hardly get any down time outside of work and family life to unwind. The one night I decide to, this happens. My $50 dinner turned into a $500 nightmare. read more

Pomona Valley Towing - Towing Near Me - Pomona, California

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Don't waste your time calling. The dispatcher was kind and patient, but the driver, Joe was extremely rude, couldn't follow directions, interrupted me when I was trying to give him directions, and drove around looking for my car for an hour before he gave up and I had to call another towing company. Apparently Joe was the only driver available when I called. To make matters worse, after he told me I didn't know where I was, I watched his truck drive past me on the entrance ramp, but he didn't see me because he was texting on his phone. I sent him a text immediately after, which he completely ignored, I am assuming out of embarrassment, and drove away. This towing company made me wait on the shoulder of the freeway for over an hour and then abandoned me because their driver doesn't have access to Maps in his truck, insists he knows better than everyone else, and could not listen to step-by-step directions, or follow a map location I sent to his company. I'm not sure how you get hired as a tow truck driver without using Maps, or being able to listen to directions. Thanks for nothing Joe. read more

Rude inner-office personnel, and a couple of their tow truck drivers act as if they "know it all". Let me add: my inner-action with one of their drivers put me on edge wondering if he was sick, or having a hard time breathing due to his weight. His huffing and puffing concerned me enough to keep my phone nearby in case I needed to call 911. read more

Pomona Valley Towing is the BEST! Their facility is super clean and organized, the owner is a real stand up gentleman, and all the workers are super kind and helpful! THANK YOU Pomona Valley Towing for helping my kids out when they needed you! read more

Very bad attitude for the tow truck driver. He dragging the car to the truck and drag down read more

My 18 wheeler broke down took them only 15 minutes to get to me the driver Abraham showed up and he was very helpful. He did a very good and safe job and he went out of his way to helped me when I got back to the yard manually pushing another 18 wheeler. Again, he did a really good job and I I would recommend Pomona Valley towing. read more

Horrible customer service ripping people off is not okay, especially from the owner of the company himself. He was trying to charge mean extra $100 on top of the $395 I paid because I was trying to pick up my car "after hours" even though the guy on the phone claimed they close at 7and I can pick up before then, I came at 6:50 and he wanted to charge me the extra $100, in addition to that he charged me an extra $59 because of a "storage fee" even thought I picked up my car a few hours after and they already charge per minute of the car being on the lot. Horrible horrible customer service, rude and unkind. He kept telling me to be patient even thought mid question he would disappear. I asked what the $59 was and he just said that it the fee "these are my rules, do you want the car or not, if you do you have to pay." He Initially did not want to tell me why I am paying this much he just said u will get the receipt after you pay. I am a student and that was just very inhuman and unkind. Hope he figures out a a set price and puts up the $59 fee on the board so that people understand what they pay for. read more

The driver was super nice!! This is a great company. Our trailer caught fire and they transported our vehicles home. Thank you!!!

Very rude, unprofessional employees who think they are above others. Their payment process needs to be reassessed. Does it really matter who is paying, as long as it gets paid. read more

First let me start by saying thanks. Unfortunately I broke down in Pomona. It was hot and in a bad part of town. Called this tow company after trying to get ahold of JAN'S towing first and I am so glad i did. The business is under new ownership and pick up was fast and courteous. The new owner himself greeted me personally and even gave myself and my children something to drink. I would definitely recommend this tow service. read more

This company had a tow truck lay in wait. Our car was parked a little bit more in front of the CLOSED Fallas store instead of Walmart in Covina. We parked between 2 cars. Little did we know we were being watched. 10 minutes in the store and we come out to find our car towed. MANY other cars all around. Several phone calls and over $300 dollars later, we got our very old car back. We had to go all the way to Pomona and they were RUDE as heck. WHY are they laying in wait in a Covina parking lot? An easy way to make a lot of money. Apparently there is a sign when you drive into the parking lot. They LIED and said the ground is clearly marked and signs are posted very clearly where our car was parked. NO such markings or signs. Everyone BEWARE if you see a Pomona Valley Tow truck. I don't know how they live with themselves. read more

The new owner, mr. Carpinelli is the sort of character that deserves his own TV show. He's a true car lover, and it shows in the way his drivers handle towing of customer vehicles. To top it off, place also doubles as a public auction, with interesting and varied cars. Prices are very competitive and they can handle anything, including 18 wheelers and buses. Highly recommended. read more

Pomona Valley Towing - Towing Near Me - Pomona, California

Zero Stars for these thugs & their greedy owner Megan Carpinelli, towing cars left & right from people to continue to live a Luxurious, Lavish Lifestyle at the cost of poor people who have to pay to get their vehicles out after being towed from private properties & businesses, shame on them, the only reason the guy at the front desk wasn't an A-Hole is because our car didn't have a Police Hold & they had to release it wether they liked it or not, after they charged us over $600 for parking on the alley of my Apartment Complex on my own Garage door Driveway, not blocking anyone, they still Towed me off Canoga st a few weeks ago, the only reason these scums are in business is because they're a whole bunch of Boot-Lickers who beg Law Enforcement to keep contracts directly with them, but when there's no Hold on the car, cuss the Sh*t out of them & demand your car ASAP with Cash in hand, make their day misserable, they cannot keep your vehicle without a Police Hold, I was only calmed because my wife was there, but this place deserves Zero Stars, do not hire these thugs for anything, read more