Martin from Jans Towing was amazing ! Super friendly and professional.. He made the whole process alot easier which helped relieve alot of stress on my end especially being a woman and alone at the time I broke down. He made sure I felt safe and got me home safely as well. read more

Jan's Towing - Towing Near Me - Azusa, California

The lady at the window is very rude and unprofessional, you ask something and after a long silent moment she answer on a bad mode THE WORSE SERVICE EVER !!!! What a shame !!!! read more

Owner: Azusa population is 70% Latino. As a business owner here in Azusa. The residents here in Azusa are a large % of your business. I'm a Latino residing here in Azusa. I was a customer, with an experience you need to be aware of. I requested to remove personal belongings from my car. A white male approx 50 years of age drove me to my car. Before starting, another worker Latin descent hands your driver his food. The driver acknowledges him by stating, Mexican 3 times "Mexican" "Mexican" you bringing my food. "Mexican" reaches for food, stating I got it.... Owner, this isn't the type of experience anyone of any race should experience. Your employees have first names, use them respectfully. read more

Jan's Towing - Your facility looks great thought I was at day spa. Just a reminder sir without customer of races you wouldn't be where your at today - Towing Near Me - Azusa, California

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This place is ran by the most unprofessional and awful people. Absolutely no sympathy and be expected to pay more than the original price they give you! Few hundred dollars more. The lady at front was very rude and came outside to simply argue with us for no reason. Hideous inside and out. She was on tiktok while she was "helping" me read more

Jan's Towing - employee on tiktok while working - Towing Near Me - Azusa, California

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Never, ever, have I had a negative experience with a towing Co. I had my first car at the age of 18 and yes, I've needed a tow here and there. I would never recommend Jan's towing, ever. My car wouldn't start. I called Triple A. They selected Jan's towing. I didn't. Jan's towing sent a Tech with the worst overall demeanor and such poor attitude. He seemed inebriated. This Tech raised his voice at me because he thought I couldn't hear him. He asked if I was on a phone call because if so; I should get off it, so I could hear him better with a condescending attitude. Again, this Tech seemed high and mumbling every other word coming out of his mouth. He looked exhausted, sleep deprived, and yes, HIGH. Respectfully, I replied to this Tech that Triple A chose them not me. Jan's towing sent you to do the job. I wasn't on a call. The Tech mumbled so much I couldn't hear him and / or understand him. All I needed was to get my battery and / or alternator checked to decide what to do next. This Tech got offended because of what I said to him, which included, "whether I'm on the phone or not" you don't raise your voice at me. It's disappointing that it seems so many people in the public servicing sector have no "tact" to communicate with the public. This Tech got soooo offended, he grabbed his little equipment, threw it in his mini van and sped off of my parking structure, while burning "rubber." I couldn't believe what had just happened. My car never got checked. The job never got done. If I could give Jan's Towing a negative zero, negative zero stars, I would. What a shame and how disappointing it must be to have employees like this Tech. But it's true what's been said: "an employee can make or break an organization." Also: control the attitude because it matters. It always will and it always has. This much I know is true...... Happy holidays, everyone! read more

Jan's Towing was incredibly frustrating to deal with. They used what felt like a sketchy and pressured approach in telling my wife that the car had to be towed to their yard. Service in person was poor, and their phone support was just as bad. We were left on hold endlessly, had to repeatedly call back, and still didn't get meaningful help. On top of that, they only allow one person in the lobby, despite having multiple couches inside, so everyone else is forced to wait outside with no seating or proper waiting area. It really felt like their only priority was collecting fees, not providing honest or professional service. read more

Jan's towing has awful customer service. Getting a tow is never fun but these guys damaged the bumper on a company vehicle when backing it into the repair shop with their wheel lift truck. I'm sure they backed into an angle too aggressively but put a nice dent in our metal bumper and acted like they had nothing to do with it. I had to call a bunch of times to their office and their irritable receptionist told me someone would call back. Predictably, that never happened. After many calls, i got an email address for Steve who was equally grumpy. He took weeks to get back to me and just said he was declining the claim. It's not a question of declining it, they damaged our property clear as day. All they needed to do was be courteous and perhaps apologetic for the bad experience and I'd have been content with their response. Instead, they're completely rude and dismissive. Good customer service is not difficult in general but apparently it is for Jan's Towing. Avoid them if at all possible! read more

Jan's Towing - Dented bumper after a wheel-lift towing. Not cool. - Towing Near Me - Azusa, California

This company will leave you stranded for no reason. Ended up noticing I had a flat tire when I was leaving work and called AAA like I always do. I have a 2001 honda prelude I specifically asked for a flatbed since I had an issue last time with them not bringing a flatbed at first. The agent said she will put in the notes and make it a point that I get a flatbed. 15 minutes pass and what pulls up not a flatbed. I told the driver that I asked for a flat bed. He said yeah its going to probably be 60 minutes he went around my car taking pictures which was odd. He then leaves and 20 minutes later he calls me and informs me that they are actually not going to tow my car because its too low. Which is odd due to them towing my car a couple times. Nothing changed from when they last towed my car same height, same car, same exact model of tires. Only thing that is not the same was the location I was about 700 feet from where I was towed last time. Beware of this company, if you are in their area ask AAA to send someone else they can and will leave you stranded for no reason. read more

Jan's Towing - Towing Near Me - Azusa, California

The worst experience ever! Started out with the wrong battery being installed to the older gentleman who insulted me in my driveway. This person showed up with an awful attitude (witnessed by someone) and processed to tell me that I do not drive the car enough. When asked how he would know this (car driven two days prior) he answered that the car was dirty and had spire webs. Just putting it out there...If you don't like your job... in your case... RETIRE! read more

I have had numerous service calls with Jan's towing over the 30 years that I have lived in the area. Today I had to call for service and I just wanted to pay the greatest compliment to Eddie who came out to help us with a tow of our Harley. Eddie was the most personable and gracious individual I have ever dealt with at Jan's. Eddie treated us with the utmost respect and if I ever had to make a call again, I hope that Eddie is the one that comes out to help us. Thank you Eddie!!! read more

This review is from my experience with Jan's Glendora after I called AAA for my vehicle to be towed home I received a call back from Steve @ Jan's but customer service is def not his strength he was rude and not who you wanna talk to when u need help he was not concerned with my request and simply said if I don't like it find someone else and hung up on me terribly frustrating and unkind ...luckily a driver Fernando from Jans pulled up that exact moment and was ready to help us and get us safely on our way I am extremely happy and thankful for that driver he is who you want representing your company i don't think Steve should be the first contact for customers he might not like his job Thank you Fernando for your professionalism and ability to make a bad experience into a good one Boo Steve read more

Horrible place ! Receptionist Susan has a horrible attitude. My car was towed from my apartment complex in error due to paperwork issues on their end . Showed up trying to get my car and they had given me such a hard time . I heard just about every excuse on why they cannot release my car , knowing my car was not supposed to be in their tow yard in the first place . Susan even got up from her desk and followed me outside the office with some older man ( guessing he is her psychic ) and was yelling at me . My car was at Jan's for 4 days . I highly suggest you take your business elsewhere. The only person who was helpful and understanding was Regina . Really wish she was there the first time I walked into Jan's towing . I do not recommend this place . They really need to work on their customer service . And have helpful people working the front . read more

So my car was towed it was in here for a day and a half. I had wiring that was messed up on the driver side near my feet and when I received my car it was fixed which I'm greatful for if it was just a nice gesture but I keep getting a air tag notification pop up when I get into my car now all of a sudden and when I called to ask the employees got very defensive let me mind you they were looking through my stuff in my car!!!! All I have to say is BE CAREFUL check out your cars before leaving this towing place!!! read more

This place has the worse customer service and lack of professionalism. I had questions in regards to certain items being fixed or things being moved without my knowledge and I would just get the run around. Avoid a person named Shelby there she's so rude she will lie about her name and call herself Melissa and as a women I was hoping she had a little more empathy for my situation and also beware someone there might be placing AirTags on ur cars. read more

First guy Caleb came in and checked the tire said he couldn't do it didn't even try to get the tire off, took my spare tire out of my trunk and just threw things on the floor and was going at it with my father. Then called a tow to come, the tow truck guy (Eduardo) came and actually ended up doing taking off the tire himself in only 5 seconds. Eduardo was such a great help honestly a blessing from God and ended up doing the job himself read more

Didn't know I had to take before and after pictures of my vehicle! Driver wouldn't listen to me, big guy had to squeeze behind steering wheel, cause he wouldn't move the seat back. Driver side door has damage to paint! Driver does not respect personal property, and I will be making sure HE NEVER tows my car again! Contracted with Triple A, so I might have to pay out of pocket for a tow from another company. I don't need this kind of stress! read more

This week Jan's Towing (through AAA) sent out Jose to a Covina business where I was stranded near the front door... he was so kind and helpful. My battery was dead- Jose was efficient, compassionate and helpful. thank you so much read more

Terrible towing company. One of the drivers parked and blocked our driveway. There was plenty of parking but he decided he didn't care to keep us from leaving our home and breaking law to park appropriately without disrupting traffic and disrupting residents. When we had to leave and had another person needing to park he fixed us out. And he said, " I can park where ever I f*uc*ing want". This company has no integrity, no work ethic, breaks the law and doesn't care about community. Car license plate number 81209D2. read more

Jan's Towing - He used profanity and blocked our drive way. He didn't want to move for us to leave our driveway. - Towing Near Me - Azusa, California

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I am beyond satisfied. Whenever a person needs service they are not in the greatest mood. Tony called me and was friendly from the beginning. He let me know his ETA and arrived when he said he would. As soon as he stepped out his vehicle he had a good energy about himself.I pick up on energy so that was a plus. He did not look mad at the world. Tony came out to assist me with a battery issue. I drive a Camaro, so getting to the battery was a challenge. I wanted him I have a box in the trunk, so access might be an issue. He was very polite and professional and figures out how to get around the issue! He is an asset to Jan's Towing. I give him 5 stars! I hope he gets recognized for his work ethic. THANK YOU for sending a professional not a disgruntle employee. read more

Today I met Mike... what a sweet man, he was my servicer from AAA for what I thought was a flat tire on my daughter's car. It was much worse instead it was 2 tires flat, I was on my lunch break pressed for time.. trying to hold it together. He had to tow the car & advised me of affordable options for the repairs. I became overwhelmed with grief because my husband passed away and he did these things for our cars. He saw me trying not cry hyperventilating & he hugged me said everything would be okay and assured me I was doing a good job. That really helped calm me down hearing this from a stranger. He towed the car to an affordable place and I got everything replaced and repaired today... I tried to tip him & he absolutely would not accept it. Mike was my Angel today. Thank you for having an exceptional employee with so much kindness and consideration. Mike thank you & take care read more

I would give no stars if i could. absolutely horrible. Staff rummaged through my stuff and left my car smelling like pee. Also Shelby (fake name Melissa) is absolutely disrespectful and talks disgustingly to her customers. NEVER again. read more

Absolutely horrible front desk staff . So rude , they try to make things 10 times harder for people just trying to get their things. I had an auto accident broken hand came just to get my things my house key in the car they refused told me I had to do something I came back the next day and they completely changed what they had told me the previous day. Never was able to go back . So rude so unprofessional. When the blonde woman couldn't answer my questions she got her rude coworker to jump in and try to intimidate me . I'd avoid this place if possible read more

Their tow driver lied about why I need my car towed, and their customer service horrible.

Wonderful service!! Martin came to help when my car battery died and was amazing. Very efficient and super kind with great advice on what type of battery to buy as a replacement. After starting my car Martin made sure my baby and I made it home safely. 10/10 service and experience would definitely call again for help and recommend to others! read more

Edward is the best. Showed up earlier than quoted with a smile on his face. My car overheated and he helped move it into a safe space then towed it to my dad's. I definitely am grateful for his amazing service and professionalism read more

this place is a JOKE! DISCRIMINATORY! SHADY! UNPROFESSIONAL! EXTORT AND THREATEN CUSTOMERS! @ francisco (tow truck driver) go work someplace else please, a place that has written policies so you can stop spewing lies. @ big old lady in the front, find something better to do with your life! stop being so angry at the world and go get a new job! there's no use for a front desk person when there's no assistance being offered. this "business" refused a pink slip unless we paid them $1800 for it. their own tow truck driver NEVER informed us that there was a "$65" per day storage fee. they're keeping my partner's car AND asking for money? there is no way this place is a legitimate "business." they have honesty & integrity written by their logo on every tow truck, FALSE ADVERTISEMENT!!! they need to google the definition of both of those words since they clearly have no clue what either mean. they have the rudest, ugliest people running the front, too. all old and grumpy because they wake up every morning just to show up to their tow yard filled with junk... what a life! the manager is truly the final boss of it all. she just kicks customers out for not paying her excessive towing fees and does not let customers speak by speaking over customers and yelling at them. she must have trained her grumpy old people well because the manager gets to sit in the back and have her trained minions tell people she's on her lunch for hours. honestly, everyone just yells at you because they don't know one thing about customer service. the interior is filled with seats for about 10 people, complimentary water in the fridge for customers and a tv. yet, they have a fake "1 person in the lobby at a time" page print out on their front door. only if you're "doing business with them" you can have more than one person in the lobby at a time. oh, and their idea of business? SCAMMING people. they have nothing better to do but threaten to put a lien on your credit just because they want to leave their joke of a job with cash in their pockets. overall, BBB will hear from me. AAA will hear from me. AVOID THIS PLACE AT ALL COSTS. save yourself the trouble of dealing with these sad people. read more

Rushing to get to our long awaited Mother's Day Surprise Party, I shut the door to my car- only to realize the quiet noise of my instant regret, when I patted down my pockets and I didn't hear my keys... I turned around and there they were, shining through the window, while still being in the ignition..... No way I had mindlessly rolled up the windows of my car, all the way up, on one of the most hottest days we had this week... And my phone was about to die. I immediately googled who to call and Jan's Towing was the first business to pop up.. I had heard great things about them before in the past and recalled seeing their name printed on parking signs in many of the neighboring cities around the Glendora area. The gentleman on the phone was really nice, and sensitive to my situation, ensuring he had sent someone who was already on their way/en route. I saw the truck's orange lights moving towards our street and was greeted by Martin whose cool, calm and collected demeanor- seemed to facilitate the whole ordeal. Martin was professional, worked quickly and was really nice to provide us with more information about Jan's Towing Company. I can see why more and more people switch over to AAA- Jan's Towing Company is a name you can trust. I called their number once more to thank the dispatcher for their world-class service and for sending Martin. I highly recommend you save their number and give them a call for any of your roadside assistance needs. read more

Awesome customer service, I was in need of a tow after getting a flat and Jans was quick and very customer service was amazing

Warning Stop and read! This review is intended for the business owner (Jan Qualkenbush) of Jans towing or CEO. I would personally like to speak to you and I had to call Azusa police department (who responded to Jan's towing) and file a report against Jans towing and will be contacting my attorney and BBB for DAMAGES to my Vehicle if this is not resolved. Jan's denied, denied, denied. My truck was in tip top shape prior to Jan's touching my truck and I take pride in the care of it. .I've never, never , had any issues with it ever! Let alone what I saw on 11/29/24. I come from a professional background. Your employee Claudio is the poster boy of incompetence, unprofessionalism, unethical standards and is untrustworthy. His profanity and choice of words today were of a 17 year old thug. This guy actually told me to meet him out back to challenge me to a fight in front of your staff ( I hope this place is audio recorded). when I called him out on his BS (in front of the clerk at the front desk). I have moral standards and did not go down to his level. I came in very professional and polite with all the staff yet they seemed to have extremely poor communication skills when I advised them of the damages to my truck. Claudio told me to stop acting like a girl, in front of the staff, (who talks like this to a client?). I told him I was recording him and his demeanor changed right away. Yes, I do have the video. The other two female clerks, also rude and incompetent. Claudio seemed to be getting a kick out of all this and was laughing at the whole situation but it's ok. It just makes JAN's towing look like a joke with no integrity and a total untrustworthy company. Who is hiring these people? You Mr Jan? I then spoke to Steve who met me outside as I waited for azusa police to arrive on scene. Steve was much more professional and knowledgeable (thank god) who advised me Claudio is like that and this isn't the first time Claudio does this to people. Look, I just want my truck repaired it's as simple as that Mr Jan and or business owner. The lady at the window said there was "no owner, it's a corporation ." Ummm ok?? Yes I get that ma'am but somebody owns this facility and someone needs to be held responsible. Of course there is an owner!!! I wasn't born yesterday! Stop the lies! Jan's employees think they can get away with what ever they want. I'm not going to allow this to happen to anyone anymore at Jan's towing and I will be a voice to those who are scared to speak up or those who can not afford to get an attorney. I know Claudio nor those clerks at the window could care less what I do because they will just move on to the next job, it's not their company right? Please pass this information on to the news media if you have been a victim to this company and speak up. As for Mr Steve, he was very level headed, calm and if Mr Jan could hire more folks like Steve, this company would thrive. Steve thank you for your service of 28 years, maybe you should do the hiring. You have my respect as a man. maybe it's not Mr Jan's fault and he has no clue what's going on with his business while he's away?? There is some shady stuff going on here and I can smell it ( with the exception of Mr Steve). I'm a pretty educated guy and it doesn't take a rocket scientist to figure this one out. finally put a stop to countless negative reviews I've been reading about how people are being treated here. Something has got to be done. Or clear house with that front desk starting with Claudio or the heavy set angry women ( no offense at all, she just wouldn't tell me her name). I'm calling it for what it is at Jans, if it walks like a duck, quacks like duck then it's probably a Duck! Im not looking for any money here , i want my truck fixed period. I'm standing up for what is right! I hope this business does the right thing starting off with an apology for my truck and we can work from there. Maybe me and Claudio can have a sit down in front of Mr Jan and explain to Claudio that "taking it outside" to fight would be a bad example for this world over all. Grow up and Be an adult, there are smarter ways to handle situations Claudio. This is more than a civil matter, it's about deception, property damage, cover ups by the current front desk employees that Mr Jan is unaware of. I really hate to write a negative review and it's not my nature. However, this was flat out unnecessary negligence, unprovoked derogatory remarks and injustice. I will be the bigger man and forgive Claudio for his actions, words and behavior. I think he has bigger issues to be concerned about now. I'm guessing they assumed I was just some other guy off the street , they tried to bully and intimidate, I think they knew right away maybe this time they preyed on the wrong guy. UPDATE *** Azusa police incident report # 24-44536 . I also had to call APD to follow up so I can file the report. read more

Jan's Tow was going to be my tow truck through triple A. They called me and told me that I was out of their area after two hour wait. I was in the next city over. I asked the dispatcher how I was out of the area and he asked what address I was at. He already knew that address I was at and told me that I was in the wrong city. He was unprofessional and unwilling to send me a tow truck. The operator hung up on me. I understand that triple AAA calls are low on their priority but this is just an unwillingness to do their job. If you need tow service and it's not through triple A then I would suggest any other tire service besides them. Imagine if it was your family member waiting on them for more than two hours on the side of a road. This company is pathetic and needs to rethink how they do business. This is my second review on Yelp. Please do not give Jan's Tow your business. Read through the reviews. Lots of one stars. They do not understand customer service. They would not appreciate this level of service if they were in need. Go elsewhere for your tow needs. If triple A tells you that Jan's is coming to help you then you should request a different tow provider. The worst customer service. read more

Cheeseburger was here to lift my car that had gone over the curb. He was relentless and did not give up until he found a way to get the job done. Our driveway is narrow and has a slope of 30 degrees. But that didn't matter to him. He had a great attitude and was very professional. We certainly recommend him. read more

edward mcullen gave the most outstanding assistance i could have ever received, very well spoken clear and obviously very knowledgeable and passionate about helping people, could not have asked for better service, genuinely goated read more

My rating is for the guy I spoke to on the phone, sorry I don't remember your name, and the driver Robert. I needed my car towed from my home to my mechanic's shop. They both were polite and got to me within 20 minutes. Thanks ! read more

I hope this is the correct location that serviced helped with my car. RICK RAY is the driver that came to help. Absolutely, a trained pro, who knows how to treat your car. Our destination wasn't too far from home but he was friendly, helpful, and definitely took the time to make sure my car wouldn't be damaged in any way! Thank you RICK RAY! I'm totally satisfied with your service. read more

I want to thank Rick and everyone at Jan's towing Azusa. Very professional and the customer service the best. There response time in getting me towed was fast. I would definitely recommend everyone, if you need a tow call Jan's towing Azusa!! read more

Jan's Towing - My Tahoe, thank you Rick - Towing Near Me - Azusa, California

Wow, don't even know where to start. Outright courteous, reliable, and professional. It was painless and a pleasure to deal with them. Starting with Danny the dispatcher, who I called 2 to 3 days prior about my need to move a vehicle from Whittier to Arcadia. He said to call him Sunday morning nice and early, and I did. He answered and took care of it. 10:00 a.m. appointment. At 10:00 a.m., up comes rolling Ron in his brand new flatbed. He was very friendly respectful and professional. Made the move with no problems, and he was just the nicest guy up until the end. Ron......you rock. Thank you Jan's Towing. read more

Jan's Towing - Towing Near Me - Azusa, California

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It was Friday night on 210FWY when I felt the road become a bit rough. It took me a second to realize it was not the road, but it was me... my car. I was able to move two lanes to the right near the Irwindale exit. Looking for a towing company near me on my phone I came across Jan's Towing. A girl picked up and told us that they would get there in 20 minutes and in less time Sam arrived. He greeted my mother and I and told us what he was going to do and to stay in the car. Once we were in a safer location we got out of the car and saw the front tire on my left has completely destroyed. I was amazed that Sam was able to get my car hooked with it practically being on the floor. Sam was so kind and efficient that it immediately made my mother and I feel at ease. This could have easily been a more scary and stressful experience, but Sam made it better. Thank you! read more

Jan's Towing - My left tire - Towing Near Me - Azusa, California

This racist people give my own car to a random person. They tow the car on my hand next day I went to pick it up and it was no there. See you in court. Looking for my Subaru if you people can help me thanks.license plate 6BJE776 Subaru wrx 2002 . Need help . read more

Jan's Towing - This car belongs to Agustín Padilla , it got tow under his hands just for tags. I am a worker from TuckerTire. - Towing Near Me - Azusa, California

I'm an operations manager for an ambulance company in Southern California and we use Jan's for our service needs. Our driver tonight, EDDIE, was very professional and a pleasure to do business with. He was very friendly and very personable. All of the employees I've had interactions with have been pleasant and the staff is always nice. They take pride in their trucks and we look forward to more interactions with them. Thanks, Eddie!!!! read more

I do believe this is the correct location that serviced my Impala, recently, and sending, Eddie to help. Absolutely, a trained pro, who knows how to treat your car. Our tow was only a mile, but in that time, I was so impressed that I wanted to let his bosses know what a truly genuine, and sincere driver they have besides being knowledgeable and so helpful. Eddies a keeper, and we appreciate him. read more