1st off avoid this company!
I am a 67 year old male I am
alsoź5vgʻ handicapped,and greatly needs the use of a dependable vehicle.
Ive got a 2018 Tucson limited with a 1.6 turbo. This vehicle has a dual clutch 7 speed transmission. Has 2 actuators that assist with the shifting. 1,3,5,7,and 2,4,6,and reverse. The reverse actuator went bad. I drove my Tucson to 2 transmission shops. Each told me basically the same,but with different price points. I went with Pro Tech,with a price quote on the back of Ray's business card of $1495. Parts,labor,reprogramming the transmission, and tax. This type of transmission is electric so whenever anyone type of work being preformed on the transmission afterwards it has to be reprogramed. After explaining to Ray that was a little pricey. He informs me that he is unable to do so,but that I should go online ,and order the actuator from Ebay. Upon his recommendation I did just that. I sat down in their lobby,got on Ebay. Found the actuator showed it to Ray,whom in turn told me that was it. So I ordered the actuator. A week later it arrives, and I made an appointment with Pro Tech transmissions. That was on a Friday. Drove my Tucson to their Bell rd location. Saturday I get the call from Ray telling me it will cost $1045,and that they had to use another tech to program the transmission. That should of been red flag #1 but I was a trusting fool! I go to Pro Tech,expecting everything would be fixed. I get in and it wouldn't go into reverse, but the check engine light isn't on so that is some sort of progress right? Ray gets in hooks up a code reader tells me it seems fine. Then Ray tells me to drive to the Pro Tech location at 54th ave and Camelback. I'm thinking kool finally getting it fixed! How wrong I was. After about an hour waiting in their lobby,and guy named Mike shows up,starts telling me that they broke what's called a speed sensor. They are going to fix it,and paid for an Uber ride home. 2 days later Mike calls me up,and tells me that they fixed the speed sensor, but they need to install another actuator, and the clutch pack is bad! They want $5,000 to repair it! Huh? I called a tow,and had the Tucson delivered home. The tow driver has to jump start the battery to get it off the flat
bed,and again for me to drive it but barely up the driveway. WTF? I drove the Tucson 10 days before to 2 different transmission
shops to obtain price quotes for any repairs. And my Tucson not only did not get the proper repairs that I paid for. But it was delivered back to me with a completely dead battery,covered in soot and I am un able to drive it!
So again I say here DO NOT GO TO any Pro Tech transmissions locations. read more