No one likes having battery issues, but everyone likes great customer service and that's what I got from Keith! He was so informative and helpful. He took his answering all of my questions and putting me at ease. (Thanks Pro-Star for hiring Keith.... I rarely write Yelp reviews but experience was too awesome not to.) read more

I had a hole in my tire and was stranded in San Jose. Needed a tow back to San Francisco and no one wanted to do the tow. I had to wait hours until Oscar R. picked up my request!!! He was a life saver. Super professional and made me comfortable throughout the ride. Big THANK YOU to OSCAR R.!!!!!! read more

If I could give 10 stars I would've given that easily. I have AAA and I absolutely needed at this morning due to a flat tire on a company vehicle off the freeway. Called AAA and they got me in touch with ProStar for towing services and I'm so glad they did. Barn on the absolute best towing company in the Bay Area, and major kudos to the driver/technician Jason who went above and beyond and I'm only getting their way ahead of schedule, but also a professional through and through. Got me to my tire shop quickly and efficiently. I couldn't say enough good things about them and really appreciate all the help I received this morning and getting our company vehicle up and running again. Thank you Jason's and everybody a ProStar for some knockout Customer Service. read more

I was driving my kids home and all of a sudden my car stopped running. I pulled over. I called all my family and they were all negative jerks that said they were too far.So i called AAA and within 5 minutes i got s call from Oscar. He said he would be there for me and my two little girls. But the truck he had was only a 3 seater. He said hed calk the shop. I said" i feel so alone, like no one gives a fu::!" HR said " don't worry I won't leave you." In 10 minutes he called me back and said he picked up another truck and would be there shortly. As soon as he arrived I felt like I met a new friend. He gave me honest advice on the car and we talked the whole way home. I am so grateful for AAA and especially for Oscar. He really saved us tonight.Since 5 stars is the highest he gets 5. If I can im gonna make him dinner some day! God Bless, Annette Carranza read more

My car got stuck in fremont (bad starter). Called a local towing and they said it would take 2 hours. Called pro star they said 30 minutes. Victor called going out to my car and he was there before me. Helped get my car out of my parking space and put it up on the truck and dropped it off at my house and he even helped me straighten my car on the street. Great service and customer service. read more

I had a challenge with my tow because of some damage I felt was caused by the towing of my car. I talked with David Dixon the President of Pro-Star after weeks of going back and forth discussing the possibilities of what could've happened he determined they weren't at fault. However instead of leaving things there and without admitting fault David took the time to reach out to me and said " even though I strongly feel it's not our fault I still wanna help you " know I had decided not to keep the car he still offer to not only tow it back to me, but because of everything else that's going with SIP, he even wrote me check which I was NOT!! expecting. Through out the whole process David show empathy, compassion, concern, understanding and the willingness to work with me. I found him to be a very honest guy with a lot of integrity who stood behind not only his drivers, but also took care of his customers. Thank you David for your integrity, support and attention to connection I have AAA road side, but whenever I need any towing service I will make sure to request Pro-Star. read more

Ran out of gas- stuck on the side of the road. He called to check in and was super fast, efficient and got me in my way. Go with him!

Got there today at 830. Front desk, I think Chris, got us out fairly quickly. Rene showed us the difference between the parts. Test drove the car and it was running like normal again. No metal on metal action like yesterday care of Vung Tau "complete auto care". Ugh~ BEST PART: I was able to speak with manager, customer service was beyond expected from busy office, their credentials were visible when you walk in and they gave me my receipt without me having to ask for it. Thanks for the great start to my day! See you next time! read more

This review is for the tow-truck driver working for Pro-Star by the name of Jason #87 on his card. My Mother got rear-ended and my young sister was the only one available to come and help assist my Mom at the scene. Police dispatched a tow truck and Jason came to tow the vehicle. Once the cops left he pulled my sister to the side and instructed her he needs $250 cash in advance to tow the car. My sister not knowing if she needs to pay him or not called me and told me the tow-truck driver needs $250 cash to tow the truck. NOT SO FAST. I told my sister no do not pay him and Pro-star can bill us later. I instructed her to let me talk to him and I hear Jason say "NO I DO NOT NEED TO TALK TO HIM." I advised my sister to just leave at which point I figured Jason realizing he wasn't going to get his cash left as did my sister. I called and left a message with the manager who called me back the next day. I explained to him the situation and of course he had to say it was a misunderstanding which I agree. If that was the case Jason could've express that to me over the phone as it took his manager only about 1 minute to tell me what the normal procedure is. If you demand $250 cash and refuse to explain the reason then I am obligated to express how I feel about how this was handled. I really feel that either Jason was incompetent or he wanted to pocket an extra $250 from my sister. So if you get Jason as your tow driver beware. read more

Had Oscar R. Help me in towing my car from my place of work to my home after both of my tires went flat. we left the parking lot before he did, but he got to our house before we did. Really cool guy, very friendly and helpful read more

Oscar was amazing he was super nice and helpful ! He loaded up the car quick and he was very friendly! Thanks Oscar

Thank you so much! Oscar was there super quickly when we needed a tow. I was dreading it because Tesla's can be difficult to tow. Oscar knew exactly what he was dealing with and the whole process was quick and easy. Thanks so much, Oscar! read more

Called for a tow Sunday morning, through AAA. Chris came out and got the job done quick and was cool to chat with, too 03/08/18 I had to call for another tow to move my car from mechanic, to a different one ‍. Robbie showed up on time and was also quick to get the job done. There was also another gentleman who towed me when my car first started having trouble (sorry, can't remember name). Like the other 2, he was awesome. The 3 guys at this location, that came to help me are top notch. read more

I locked my keys in my truck and called AAA roadside service for assistance. ProStar towing showed up and what a mess. They used a slimjim to open my door. In doing so, they busted my lock, ruined the jam on the door to the point that my door wouldn't close. They had to use a piece of rope to tie it shut so that I could drive it home. In small claims court, the representative for ProStar lied and said I slammed the door and busted the lock...Needless to say the judge saw it my way, I won my case and now ProStar won't pay. They've been running from that responsibility ever since. I did/do have pictures to prove the $1055.00 mistake and door replacement. So heads up, ProStar is awful to work with and they will lie to get out of their shotty workmanship. read more

Our car broke down 2 hours away from home. We called AAA and within minutes Oscar with Pro-Star Towing was there to save the day. He hooked the car up and we were headed back to Rocklin in a matter of minutes. He got us and our car home safely. Definitely would use Pro-Star again even without AAA. read more

Keith was absolutely the BEST!!! Top-rated customer service. Super friendly, helpful and knowledgeable! Provided, life-saving and money-saving tips. I called AAA roadside assistance, it took 15 minutes to complete the call, was told Pro Star would arrive in 45 minutes, Keith arrived in about 10 minutes and was ready to help and provided great tips! Was able to jump my car in minutes. Wish there were more customer-driven technicians like him! Keith, keep doing an outstanding job! Sandra read more

I was leaving work when I noticed my tire was completely flat. It was my first flat tire that I've had to have changed. Keith came out and helped me. He answered all my questions and got my tire changed quickly and helped put me at ease. I don't normally write yelp reviews but Keith was so caring and friendly that I just had to leave a review. If I ever have a problem again in Pleasanton I am going to call Keith at Pro Star. read more

I locked my keys in my Honda and Robert(903732) was absolutely amazing. I was given a wait time of 60min and he was there in 10. I appreciate his professionalism so much and he was very polite. He got it done in minutes and made my night way better than it was. Thanks Robert!!!(call #504) read more

OSCAR R. Is your man ! He is the best of the best . I scheduled a tow with AAA and it said I wouldn't be able to get a tow until 4:45 PM literally 20 minutes after scheduling it he was calling me letting me know that he was 10 minutes out. That was the quickest most efficient service I've ever had. I can't think him enough for being so kind understanding and doing his job for me I appreciate him so much. Anytime you need a tow you MUST ask for OSCAR !! Thank you again ! read more

Worst place ever, called AAA got these guys, 20 mins later a guy shows up he asks me what wrong, I say my starter went out he says ok is your car registered, I say no but I'm trying to get it to the shop so I can fix it then go to smog shop then get my tags, he says yu need a one day pass for me to move your car then he just stands there in my garage. I ask him to leave my property since he can't help me. He throws a fit and banters back to his truck where calls the police, then they show up. For what? You guys need new fucking life's, you can't threaten and call cops on people who are already in s bad place its heartless yu dumb fucks Roy in hell read more

I only gave these weasels a star cause i had to to get this thing posted. Fer real. well the reviewer before me was right to use the word "crooks". I had pulled over to do some work - outside sales - and when i went to restart my car, it was a NO GO! So i called triple a and was towed to a pro star station. Now i gotta say, the TOW was fine! The tow guy was great, and because i had triple a, there was no charge... but what happened beyond that is super duper sleazy! I had no choice but to let them fix my fuel pump - a $710 job that had to be done to get my car back on the road - but when i gave them the go ahead, they called me and told me that the brakes also needed to be repaired - METAL ON METAL they said and that i shouldnt drive the car out of there without having them fixed. Im blonde, im gregarious, and i may even come off a bit bubbleheaded at time, so maybe their estimation was that i wouldnt know any better. But I have a smart as a whip fiance who loves Gary Voss at Big-o so we decided we'd risk life and limb and drive the car back up north for a brake inspection there.... well, the guys at Big-O just called to let me know that the breaks are fine, and that i can come pick up my car. Someone is lying here, and its just gross that they would do this. Pro Star, you should be ASHAMED! But youre probably not... I agree... STAY AWAY. SLEAZY tactics. Love, Sara read more

Let me say, if I could give zero stars I would. These guys are not cool. It sucks to break down and need a tow, but it will only get worse if you use these guys. Had my car towed last week. The tow truck showed up, hooked up my car and then received a call and said that they needed to put my car back down and address this other call. What the...??? OK, so waiting for the next truck. When they finally came and hooked up my car they crushed the oil pan (should have been on a flatbed I was later told - as if I know jack about towing - isn't that these guys' job?). Basically turned a $200 problem into an $1100 problem! Called the tow company to work it out with them and they told me to take a hike. Wow, great customer service. Since I went through AAA and got these guys, I'm now working with them to get this resolved. What a nightmare experience. read more

So my car battery died on Saturday night. I was at home so I called Pro Star on Sunday morning. I told them I needed a new battery and for what car. Terrence came by in 30 minutes, had the right battery for me and wrapped everything up in less than an hour. He even tested my car's charging system, showed me that everything was in great condition and he was on his way. Terrence is a great employee! Pro Star is lucky to have him! Awesome job Pro Star!! Thank you. read more

I WISH I had read some reviews before I wen to Pro star Auto repair STAY AWAY!!...My car broke down and they came to tow my car through triple AAA. The tow truck guy said he was also a mechanic and told me that my starter was bad. Which was weird because I had just got a new starter put in not even a year earlier but I said well sometimes that can happen and I believed him against my better judgement. He tried a few so called tricks to see if he could get it to turn over but it didn't work. He pulled out this coupon and said I should try this mechanic (WHICH IS PRO STAR AUTO REPAIR) Being that I needed my car ASAP and that I believed the tow truck driver I had my car towed to the shop to get fixed. I said I THINK it's my starter...They told me one price to replace it and I was like cool fix it. They told me my car would be ready the next day. I get a call at work and I was told that my battery cables were bad and that would be another $300!!! I'm like wth?! AN HONEST repair shop would have checked to see if in deed my starter was bad before fixing it...not fix it then find out all it was was my cable connecting to my battery from my starter was indeed the culprit. I was so pissed I told the guy to screw that just leave it like it was and I would come back and get it towed to my house or somewhere else! Then he said well I will just try and fix the connection and just charge you $100 fir labor and like $20 for the part. I said fine fix it. THESE GUYS ARE SHADY DON'T GO!! You are better off going to Pep Boys and you get a limited lifetime warranty there!!! STAY AWAY FROM THIS SHOP...!!! read more

The service was a rip off, it was a bit over $600 to change the O2 sensor and a fuse, for anyone that knows their autos, that was just a complete rip off for something that could of been done in 30 mins, but that was not even the worst part. After getitng the car back, I've noticed that one of my tail lights were busted open.. great! I asked them to replace it and they had told me it wasn't their fault and we fought about it for a good 15 mins. What great service! At the moment they are looking at junk yards to find me a replacement, it's been over 2 weeks, but everytime I call them they tell me they will get right back to me because they will have the part in soon. right. read more

My car needed towing today, but Pro Star Towing was great. I called AAA, who informed me my tow truck would there within 45 minutes. I expected to wait a bit....but there were there in about 5 mins! Wow, I have never waited less than a half hour before. My car was in a retail parking lot but the tow driver (didnt get his name :/ ) quickly manuevered my car into a better towing position, and got it hooked up. I appreciated that he double checked that I had my purse and my things out of the car first. :) My car was on its way to the mechanic in about ten minutes. Pro Star = fast and efficient! They had to call me back for an address because they couldn't find the mechanic at first, but I dont know if that was Pro Star's bad, or AAA's bad. Not a big deal. read more

What happened that day is rather embarrassing, but it happens to the best of us. Do you know how the diesel nozzle in a gas station is much larger than the regular gas nozzle, such that one cannot put diesel in a regular gas engine? Well forget that 'safety feature' because I'm "clever" than that. That day, I managed to carefully fill up my best friend's car with diesel!! 20 seconds after I started the engine, the car was completely dead. How could have done this mistake? Well while pumping the gas, I was concentrated on something else, namely a job interview (which I ultimately got :)) Ok, now you've been warned about using diesel in your car. Now back to Pro Star...Here's the drill: the towing truck driver is going to tell you it'll cost only 100$ to fix whatever broken in your car "Let's just tow it to our shop and it will be done in a few hours...that's an easy job...it will cost 100$ at the most" as they say... That, my friend, is what we call the "bait". So they towed my car for 70$ that evening which is the fair rate. What isn't however is the next morning's repair bill. Another guy in the shop will tell you it now costs you 500$ to fix what was supposed to cost 100$ in the first place. Of course you can behave like a victim and pay 500$ OR you can call around various other car repair shop and ask about their rate. That's exactly what I did and this other shop (another review coming soon) fixed the car for 200$ instead of 500$ at Pro Star, that is including towing from "Pro Star" to the new car shop. So I've warned you: Steer away from Pro Star Towing!! AND diesel! :) read more

My car broke down on freeway (flat tire) and AAA guy suggested to take it to prostar sice tire was jammed and not coming out... These guys told me over the phone we will replace flat with spare I already have at no cost. . But if something brakes , they will have to replace bolts and rim.. I was ok with that.. Fortunately from my side, they were able to just take out flat tire and replace with spare one I already had... And just to do that , they charged $48.. As half hour labor charge.. When I showed concern bat that, guy gave me like $15 discount.. Seriously."???? First over the phone, told me as free and then 33.. I didn't want free but just to replace one tire is not worth of 48$$.... I had no choice.. Afterwards Calderon tire service charged only 10$ for repair and 5$ to replace,,...... Prostar sucks. ... Big time.. Don't go thr at all.... read more

Can I give them no stars??? Worst day ever.. Called AAA to have a tow truck take me to my normal place for new tires. I had a flat tire on my way to school. The guy that put it on the lift obviously didn't know about sports cars 1999 eclipse backed on to it and doing to scraped the front bumper and broke it and called to complain at 2 said they would get his statement and call me again I waited 4 hours and they told me he got off at 3. Do not recommend at all avoid avoid. read more

Pro-Star Towing - Towing Near Me - Milpitas, California

Prostar is okay, but I'll stick to my regular mechanic whenever possible. I did some business with ProStar when my coolant hose was leaking and it didn't seem safe to drive, so I called AAA and they sent Jared (sp?). Jared was super nice and friendly. I should have asked him to take me to my usual mechanic in San Jose (not too far from where we were), but at the time, I just wanted to get to the nearest service center and get my car looked at ASAP. They replaced my hose, added coolant, and changed out my oil at my request, but it came out pricier than what I've seen at other mechanic shops. They also said I had a small crack in my exhaust manifold, and to fix that would've been my rent money, so I asked a knowledgeable coworker to come with me to see it. The mechanic brought us to my car to show us the crack, but when we didn't see a crack, he said that he could hear it when gassing up the car and that it was in the back where it wouldn't have been visible. They even scared me a little by saying something about my car potentially exploding, but I was reassured by some third parties that the likelihood of that was slim, so after paying them for the work they already did, I opted to have my regular mechanic look at the manifold instead. Once my regular mechanic and I popped open the hood, we saw that the Prostar guy was a little sloppy and still left some of the stickers and plastic on the hoses he replaced, so we took those stickers and plastic off. Mechanic said that if there was a crack, it was super tiny because he could barely hear any issues with it, but he agreed to take a look. The estimate he gave me for the exhaust manifold was $100 less than what Prostar quoted (including labor), but the other possibility he gave was that there might not be a crack but an issue with the manifold bolts, and if that was the case, the parts to fix that would be pretty cheap but labor would cost more. End of the day, it was an issue with the bolts, and the total cost to fix it came out to $200 less than what ProStar was going to do. I would've given just 1 star to ProStar for the misdiagnosis, sloppy work, and prices, but I like Jared the towing guy a lot, so I'm giving another star just for Jared. read more

Unethical, Unprofessional and downright dishonest. PLEASE STAY AWAY ( AAA members Please Please pay heed) Here's my story: Car dies on idle, call AAA. Cameron from Pro Star Towing (watch out for this guy) shows up. Says that he does not know what is wrong, but he can recommend a shop that is AAA certified and is honest. ( He has a Pro Star uniform on, I know...I was worried about my car and did not think it out) He says that he can tow the car out there ( this was Saturday ) and they will look at it and give me a call on Monday. If I don't agree with the quote , I can take the car and pay them 94 bucks for their 'diagnosis'. On Monday , I get a call from a manager called Dick or Doug something. He very diligently proceeds to inform me that the throttle body of the car is bad and needs replacement. It is a very expensive part and will cost 900 dollars (not including labor of course, that would have tagged along at least 300 or 400 to the cost ). He needs to order it from the dealership. I obviously refuse and take my car to another place Abbott auto service in Milpitas , CA after paying him the 94 bucks for 'diagnostics'. Mr Thoi at Abbott calls me around an hour later and tells me that the throttle body is fine and just needs to be cleaned out. He charges me 65 bucks for labor and I am out the door. I am furious and call Pro star and tell them exactly what I think. I also call AAA and am in the process of complaining, when Dick from Pro Star calls me on the other line and tells me that it was a mistake. His mechanic screwed up and he will refund me my 94 dollars. ( I got my refund today 9/6/12) If you read through the reviews on yelp you will find a similar pattern where he responds to angry customers by saying that it was a misdiagnosis by his staff. That stuff doesn't fly all the time. Bottom line: These people are crooks and take advantage of people with AAA who get their cars towed there. I have attached receipts from both places for your viewing pleasure. Please go here http://img515.imageshack.us/img515/3116/img015page001.jpg http://img713.imageshack.us/img713/8618/img016page001.jpg Here is a link to Mr Thoi's shop, please do yourselves a favor and go there. He is very honest and diligent. I wholeheartedly recommend him over these charlatans. http://www.yelp.com/biz/abbott-auto-service-milpitas-2 Update: ==================================== In response to the owner's comment on my review. I appreciate you taking the time to rebut my review. I do not need anything more from you as I will never see you or bring my car over to your place ever again. ( This is unfortunate as I have 4 cars in my family ). I will respond just this once to your tall claims that are untrue. Yes, I did hang up on your manager Dean, and make no apologies for the same. As for the throttle body being sealed and not being able to be cleaned... Here are a few links that might help a reader make up his or her own mind.. http://www.ehow.com/how_5145289_clean-toyota-camry-throttle-body.html http://www.toyotanation.com/forum/103-3rd-4th-generation-1992-1996-1997-2001/158097-how-cleaning-throttle-body-4-cylinder-engines-pictures.html Here is a video of someone actually doing it on a camry http://www.youtube.com/watch?v=i82s4ZfR2js Unfortunately for you in this information age, data is freely available to anyone who cares to look for it . Again, I maintain the Unethical, unprofessional and downright dishonest tag for your esteemed establishment. Thank you for your time. This is the last that I will be communicating with you on this forum or elsewhere. Have a nice day. read more

So, i called AAA and they directed me to Prostar. I made sure to tell the customer service rep that my car had been modified, specifically extremely lowered, about 1.5" from stock miata height. The AAA rep said, "Ok we'll make sure to send a flat bed to help you out. I was relieved because I had been worried that they might not tow the car. 30-40 minutes later, the tow truck guy tells me he can't tow my car!! It's apparently against the policy of Prostar as well as AAA. What a waste of time. The only reason I purchased a AAA membership was because of towing coverage, and my older car. After insisting that we could get the car onto the flat bed regardless if the car is damaged (hello i'm an hour away from home, i just want the car home.). finally he pulled the, i'll lose my job if i help you. So basically, they just wasted my time. My advice to the company's. Please don't make assumptions and waste time. Ask questions to make sure you'll be able to do what you came to do. I'm not going to question whether you're able to do the job or not, so don't expect me to ask you anything. -- Anyways.. The driver I was dealing with had great tone and communicated what was going on. He even called some "experienced drivers" to see if he could get the go ahead. He did refer me to a great commercial tow company, that did everything i asked.. I will review them later. 1 star for politeness. 1 star for checking with base. 1 star for referral. loss of 2 stars for making assumptions, and poor communication with AAA... read more

Dave K was extremely friendly and helpful. He arrived early and solved our problem immediately. I highly recommend Dave at Pro Star Towing. He was excellent. read more

Mark C. Came to my home this morning & helped me out with my dead battery. It was so kind of him to call me ahead of time and apologize for running late. He wasn't late but it sure was nice that he called to apologize and let me know that he would be to my house in 15 minutes. When Mark arrived he was professional kind and helpful. Would happily use your service again and give him five stars read more

One word: STELLAR!!! These guys are ON TOP OF IT!!! My perfect 7 year record of commuting 237 Westbound this morning, was stripped from me.....(my clean driving record of well over a decade is now tainted). I called Pro-Star towing, got Chris Bernal on the line. I explained the scenario and my location. He took all of my info and immediately jumped into action to take care of me and my precarious situation. Since the accident occurred in PRIME MORNING COMMUTE, it was essential to move the cars to safer location. We were in the commuter / Fast Trak lane, near Zanker Road. Since no one was hurt and both cars drivable, we got off at the exit and got to safe area. I was on the phone with my insurance carrier, and the Pro Star towing truck FOUND ME - I didn't tell them I had moved the car!!! The tow driver, Van, was just awesome - prepared to rescue the quintessential "damsel in distress"... the radiator was leaking pretty bad. He towed me all the way to PLEASANTON, to Diablo Auto Body, supported by my insurance carrier. AND, they also made certain that I was taken care of with a rental car as well. These gentlemen at Pro-Star are just incredible and expedited my situation - I never lifted a finger (oh, except to call them....). A good number to keep handy, if you are ever in a "tight spot". Thanks again & kudos to Chris & Van, for helping me today! A very happy customer, indeed! read more

With Oscar R. And my two tire blowout over potholes near construction on N. 680, I had the BEST communication with any tow truck driver I've ever dealt with. He called me immediately when he received the dispatch from AAA and told me his location, he told me he was currently helping another customer, he said when he expected to drop off his cusromer, and when I was to expect his time of arrival... ALL without me even asking! He also told me he would call me when he dropped off his current customer. He was accurate in his timing to call me, pick me up, and drop me off. Althroughout, Oscars communication was Highly professional, intelligent, and friendly. I hope I never again have a break down but if anyone else does... Well... I really hope it's with Oscar. Thanks man. read more

I requested mobile battery service through AAA and Keith from Pro-Star Towing showed up within 10 minutes! He quickly switched out my battery and had me on my merry way. He was so good I called him back to my office in Pleasanton to service a couple fleet cars. He is now my go to person for my mobile car servicing. I cannot say enough good things. If you are in the Livermore, Dublin, Pleasanton, or San Ramon area....call Pro-Star Towing and ask for Keith!! He is quick and treats everyone like family. read more

First I'd like to thank Robbie for the best help ever. Excellent service Robbie! In just a few minutes he loaded my car and delivered it to Walmart. read more

Oscar helped us tremendously in a very bad situation . he was on time he worked hard and he got us towed as soon as he possibly could he even took the car to the dealership and dropped it off we really appreciate his excellent service read more

I needed to tow my old vw bus to repair shop today and called AAA to get service. The guy named Mikee came on time and he did super great job!! He heard what I really needed and suggested me right way to do. Thanks again!! read more