Brian was very helpful responding to my call about a dead battery. Pro-Star installed this battery well over 6 years ago. At that time, the installation was expedient. I was soon on my way. Assuming the battery had reached its end of life, I called Pro Star. The battery is actually fine. Brian spent some time attempting to diagnosis the problem, examining fuses a few basic connections, etc. Ultimately, he was unable to get the car running. That required some time in the shop with a mechanic. However, he did not charge me for his time. I appreciate the effort. read more

I am utterly speechless and that's hard to get that over on me! AAA used them to come to me because we accidentally locked our keys in the car yesterday while we were at 7-11. They are based in Milpitas which is quite a ways from where we were at; however, the driver they dispatched was only 15 minutes away from us. We could watch him driving to us through the AAA app. The technician that cane to my aide was VERY polite and had me inside my car in under 2 minutes. Now not only do I know who I will request AAA to dispatch no matter how long I have to wait I also have a towing company that I know will give me great service. I have no clue about their prices. But in all honesty... Service and a woman alone with her children and a man coming to assist them that made them feel comfortable is worth any price they charge. Thank you Pro Star for your excellent service yesterday and you now have a new customer for as long as you're in business!!!!! read more

Thank you Oscar your services have helped us tremendously and we appreciate your dedication. We look forward to years of business with you. A+ service read more

Ben is the absolute best! He showed up in his van so quick! I had an issue where my car wouldn't start. THREE other "experts" looked at it and couldn't figure it out. Ben took one look and knew instantly what it was: The wires and the clamp to the negative battery terminal were loose. He tightened everything up but first took some time to scrape the leftover battery acid out of the wires. He was very good in completely explaining the problem and now the car works great. Ben's a patient, hard worker. Glad he's at Pro-Star! read more

I had a battery replaced by their service representative through AAA. Helpful and quick. He didn't pressure me for extra services. Charged me for a new battery, later I found that they lowered their prices. Called their battery manager, Doug, and he promptly refunded me the difference! read more

These are the nicest group of guys I have ever met! I have the awful habit of *ahem* forgetting my keys in the ignition or on my seat and then locking them in the car. These guys are near my work so they have come out a few times to get my keys out of my car. Once it happened twice in a 2 month span and when the driver pulled up, it was the same one from the previous call. He recognized me and just laughed as he pulled up. I have also had my car serviced here for the last 4 years and have never had a problem with them. The cost is fair, the work is quick and professional and the service is friendly. read more

Oscar was great, he arrived in the time frame they said he would. Oscar called to be sure I was safe, and to secure my location as accurately as possible. Once he arrived, it was a matter of minutes and my car was on its way to be fixed. Thank you‼ read more

Love the Service I got from Joshua. Yesterday, I went to start my car and it wouldn't start. I thought it was the starter and was going to call AAA to get my car towed to the mechanic. Kind of put it off because I just didn't want to deal with it.......... Today, I walked out of my house today and my neighbor was getting a jump start by Joshua. I noticed the AAA signage and asked Joshua if he could check out my car. He did! It was actually the battery that needed to be replaced. AND - He had my exact battery model in his car. He helped me initiate the call to AAA and took care of everything! He was so nice and such a sweetheart!!!! I'm so happy with the service I got! Thanks! read more

Been towed at least 4 times by Prostar in various vehicles. Their towing service is fair, professional, fast, and covered by AAA. The repair shop is proficient and they do everything by the book. That means higher prices than many and only OEM parts which are also more to buy. It's a fair and reasonable repair shop. Not the cheapest but reasonable all things considered. read more

Driver was prompt in arriving after I placed my request for tow service. He took my vehicle to the service provider of my choice which was 100+ miles away. Very satisfied with the tow service provided by Pro-Star Towing. read more

My relative's car was in an accident, and Pro Star handled the towing. I think they're in the middle of some changes since it was confusing to get to the vehicle. It was towed to their Milpitas facility, but they don't really have a Milpitas facility anymore. In calling them, the receptionist (a lady) didn't really explain it to me, most likely since it was close to their closing time. I was redirected to their main line, which was their Fremont line. After that conversation, I called immediately to the Fremont line, and the same person came on line to tell me they were closed since it's past their closing time. I called the next morning and found out that I had to handle the paperwork in their Fremont office but drive to a Milpitas location to pick up the car. What a pain! However, the person I talked with in the morning (not the same as before) was nice and explained everything. At least it ended on a somewhat positive note. read more

I was treated with so much disrespect by the lady over the phone I couldn't believe it over a simple question don't ever call this place to come tow your car!!! read more

Oscar was great, put me at ease, and I knew my car would be in good hands. Transport went well, thanks Oscar!!!! -From the two Theresa's!

This morning I left my key in the car in Fremont . Fortunately, I have my AAA card with me, so I make a call. The phone service is nice, and within 10 mins, a guy named Eddio from Union city office drive to me and open the car in 5 mins. All in alll, they are fast, friendly. And I am really appreciated. read more

Pro star towing was very quick to get to my destination. He was very nice and polite. Definitely deserves 5 stars

Oscar was very helpful, I had come down for vacation when I took a wrong turn and got my car stuck on top of a sidewalk. He came in and immediately reassure me no damage will happen. He had my car back on the road in a few minutes. Thank you again. read more

Sorry this is a late review, but I feel that the tow guy deserved some props (forgot his name, but he is driver 904088). I had to tow an xterra to a repair shop (via AAA). The driver was prompt, took the time to inspect the vehicle (prepping for the tow) and was extra careful about the whole process. I am no super expert (only a half decent wrencher myself), but he did the exact things I would do to make sure the truck was secured and could be towed safely. read more

My motorcycle broke down called at 0600 for a tow the dispatcher said 45 minutes that there would be a flat bed truck for my motorcycle. Waited hour an half, called in then a new person lady answered told me the didn't have any pending pickup's an that they didn't do motorcycle 's? What a waste of time do not use this company... read more

My was stolen and found by the officers and was brought here, I was calling to see if I could pick it up but sadly it was brought to this location, I was helped by the night shift people and was told to talk to Dave Dixon, upon arriving and trying to pick up my car, I was helped by a rude man name Chris, he denied me from talking to Dave even though all the employees told me talk to Dave, it would have been a ok experience but Chris was just to rude and arrogant, I'd hate to have to come back to this place and have to deal with this especially if I have to talk to chris again read more

It's never fun to call a tow truck, but Ryan with Pro-Star was exceptional. In a stressful situation he showed what a great person he is and took care of the issue promptly. read more

What started off to be something that could be rectified, turned into the exact opposite really fast. This company came out through my AAA services to put my spare tire on. The gentleman that initially great, even though I do believe he was in a rush and under stress because he was on a ride along with a manager of some sort. The next day, I took my car to have the tire plugged which is FREE when it's. It in the wall, etc turned into a $49.99 job because the same gentleman that put my spare tire on didn't put the bolt on correctly causing the lug to snap when the tire company took my spare tire off. I contacted Scott and in turn he questioned and appeared to think that I didn't know what I was talking and refused out right that I wouldn't be reimbursed for their mistake so I handed the phone to my husband and he took over which is when Scott changed his tune and told us to send the invoice over. Upon receipt, he would call the next day and arrange for us to be reimbursed. We are a week and a half later, STILL not call from Scott! A complete run around with being left on hold more than 10 minutes at a time to then be told he's in a meeting, no wait he's out to lunch. I know it's only $49.99, but it's OUR $49.99 that we should not have had to spend! UPDATE-FINALLY GOT A CALL BACK from Scott and was told that they could not reimbursed because the work the driver did not document that there was a problem with the lug initially, for him to then say that the lug was already damaged before my spare was put on! Question, IF that was the case, how would the spare go on in the first place if the lug was already broken? ALL IN ALL, make sure you have the driver document your services and you document as well because they will not be liable when they damage your car and you go have to repaired by proper vendors! They will also want to preform their own investigation prior to getting your car fixed! read more

My car broke down in the freeway on a Friday after work in bumper to bumper traffic. I called the towing company and before they arrived CHP and the Freeway Safety Patrol towed never to safety. Pro-Star was so helpful, flexible and patient when I attempted to describe where I was. I called them back at least three times and each time I was met with such kindness. The driver Oscar was extremely professional, experienced set my mind at ease as I dropped my car off at a garage that was closed. At no point did I have any doubt that I was working with the best of the best. Because I was so far from home, he even dropped me off at Bart on his way out. Thank you... thank you... thank you! Most definitely appreciate superior service!!! read more

I had a driver come to tow my motorcycle from point A to point B and the driver did not properly release the tie straps on my motorcycle which caused it to falle and total my bike. I the shop which i was taking it to write an estimate for how much it would cost to fix it and the owner told me he was not going to give me the price that it was estimated to fix (4,000) instead he gave me $2500 and my bike was mever comeoletely fixed i had to sell it for a major loss. read more

I was in need of 2 of my vehicles that needed to be towed i called around everywhere no one would come get them for me until i got ahold of ProStar they gave me an eta with a courtesy call when the truck was on its way. Robbie showed up and was extremely helpful and willing to over come any obstacles that occured when towing my stubborn vehicles. He was timly and professional I will definitely reserve my business to ProStar. Great service guys and thank you for the rescue. read more

If you take a look at the "negative" reviews, it's due to actual mechanical things wrong with their car and they're pissed that they had to pay that much. As if these guys don't need to make a living. Personally, I had something really crappy happen to my car. The engine blew up. All told: the repairs / parts cost me $5,000. I found Mark, the service manager, and Pro-star in general to be kind, profressional, extremely knowledgeable of their job and did a fantastic job on my car. I was strapped for cash and my parents had to help me with the costs. They explained everything up front, Mark spent extensive hours researching the least expensive motor he could find for me, did not charge me for alot of little things, for a few months after, my car had a quirky need to flash the check engine light. Mark diagnosed it each time FOR FREE. They are very highly rated, have many awards from AAA and various other auto clubs FOR A REASON. What's funny about these anonymous review sites is that no one ever has to show proof of their negative experience. Could be a disgruntled ex employee posting the stuff. So...go to the Better Business Bureau site. You know...where you actually have to PROVE your negative claim. There's been ONE complaint in the last ten years and it was solved amicably. This is one of the best rated auto repair companies around. Sometimes people are just really pissed when their car costs them alot of money. Further: I wanted to add that as a woman, I'm always leary of taking my car to auto repair shops - worried that they will take advantage of my lack of knowledge of "car stuff". Each error code that showed up on my car, they recomended I google, and search on my own and call around to a couple of shops to get other quotes. One of the shops I called came in about $200 cheaper but told me (get this) that he recomended I keep my car there (at ProStar) because they do good work. So, they never came to me with "Hey your dingleknocker needs replacing and it costs $500" simply because they knew I wouldnt' know what a dingleknocker is. Also, their waiting room is clean and comfortable with lots of magazines and newspapers to read. T hey offered me bottled water and coffee every time I was their and their bathoroom was spotless. (Important when you're waiting with a 2 year old that is potty training) I can't say enough about this place. read more

These guys are scam artists. One clue would be how much turnover (new employees) they get. They have two tricks: convince you that your battery wont take a jump, and if they try it, it COULD explode...then give you a price on their EXPENSIVE battery. Another trick is: oh its not the battery, let me tow it to my shop, it wont cost ya anything. LIES LIES LIES. read more

Have to agree with everyone here. Too bad I didn't have a chance to read the reviews before my car was towed to their place. The tow truck driver persuaded me to have my car towed to Pro-star instead of my dealer. I declined the offer, but he kept repeating "why would you have it fixed by the dealer, when you can have it fixed at our place for half the price? We are AAA and ASE certified!" I ended up almost paying $500 for replacing a simple $70 part. I'm sure my dealer would've charged less and provided me with a free loaner. read more

How ironic that this company is called Pro-Star. They are anything but professional. I locked my keys in my car and it took 3 hours to get someone out to slim-jim my car (through AAA)!! I was stranded in a parking lot at 10pm. I called back several times to check in on the status after the initial 30 minute quoted arrival time flew by. Pro-Star lied about being in transit while they took other jobs. Why else would it take THREE HOURS to get to me!! Listen, if you can't get the job done, don't take it. Don't promise that you'll be there in 30 minutes and then lie about being "5 miles away" when you're not. . Professional?......I don't think so. read more

I wish negative stars were an option. AAA dispatched Pro Star to me, because my car would not start. They sent me a service tech, thinking it was battery. I placed my call (on Saturday) at 11am, Brian arrived at 1:15pm. After 5mins with my car, he determined it was the Alternator that needed replacement. He told me we needed a tow truck to tow us to a mechanic shop. Brian told me the estimated wait would be 1.5- 2hrs. before the tow truck would arrive. I made it clear to Brian that I had an appointment and could not stay for the Tow truck, but my boyfriend would be there. Brian had me sign a ticket and told my boyfriend not to lose it because my signature is the authorization that the Tow Truck would need, so that my boyfriend could be present on my behalf. My boyfriend waited and waited and by the time I got home from my appointment at 4:55pm, the Tow truck had still not come! (The auto shop closes at 5pm!) I called AAA and they called Pro Star, who still had their tow truck 40mins away from me! I asked to reschedule because my auto shop closed in less than 5mins. I called back AAA this morning (Monday) from work, because my auto shop was closed on Sunday, and they spoke to Pro Star who refused to send a tow out to my home unless I was present. I told them Brian gave me the ticket to sign authorizing my boyfriend to be present on my behalf, and Pro Star said Brian was not in today and did not note anything on their end stating this. I work across the bridge, it takes me an hour and half drive to get back home (But my car is broken!) So, even longer on Bart and bus! I needed my car repaired TODAY! I am SO UNHAPPY with this company and their lack of customer service. They are incredibly inconvenient! I filed a complaint through my AAA and ask that Pro Star Towing be removed as a service company through AAA. UPDATE: (Tuesday) I called AAA to have a tow truck come out as my car was still sitting in the driveway and needed to be repaired. I placed my call at 5pm, and was upset to find that they had to dispatch Pro Star as they were the company used in my 'territory'. The AAA dispatcher said the driver's ETA was 6:13pm, I said that was fine, but please make sure they come this time! I called AAA back at 6:15pm informing them I need to run to the store to get my son more tylenol as well as some veggies to add to the soup i was making and can't wait around all day. AAA agent (Regina) "They want to know if you're home" Me: "Are you serious? Why is that even a question? I have been here since I placed the call!" AAA Regina- "OK, they estimated 6:40pm" (By now I asked to be transferred to a Supervisor, Jessica) I filed another complaint with Jessica and during our conversation Jessica noticed it was 6:42pm, and asked if they had arrived yet. I replied, No. She called their office and the office said the driver was dropping someone off and would be there soon. David finally showed up and got the job done, but this was the worst experience I've ever had with AAA. -Reading all the other negative reviews, I see the owner likes to reply to each one to justify their actions and claim it is not their fault. I'd like to see his reply to me. read more

My Acura rsx which I bought for $16,000 even minus taxes was totaled. I only have liabilty insurance so I must scratch that car off for good. Prostar charged me $40.00 a day to keep it. That part of the bill came to $280.00 since I kept it for 7 days. That part is fair since I live over one hour and 45 minutes away, and could only pick it up when I had a day off. What isn't fair is the $280.00 dollar charge for towing my vehicle less than 10 miles. That is outrageous. Most of the car was still intact, so it shouldn't have been that hard to tow. On top of all this the guy at the front desk was rude, and ignored me when I made a comment about the bill. They also gave me dirty looks when I kept going from the back of their building to the front to transfer my stuff to my borrowed car. A total ripoff and rude to boot! The guy who gave them a five star review was under AAA who ttook care of his bill. I don't know about thei promptness since i was in the hospital when my car was towed,,but theyu are rude, overpriced, and unprofessional.They took advantage of me because the C.H.P called in the towing, and I wasn't quoted a price. I don't know why AAA a quality,but still overpriced insurance deals with this company. read more

IF YOU WANT YOUR VEHICLE DAMAGED CALL PRO-STAR TOWING in CAMPBELL. AAA dispatched them to tow my car. They unloaded the car too close to the curb and damaged my entire right front wheel. I'm not talking about a small nick but the entire wheel. Driver is a complete liar denying any responsibility and the company stands behind that. I even tipped him upon pickup of my car so that he would take care of it, or at the very least do his job and transport it without damaging it. After this happened I learned that other people I know have also had terrible experiences with PRO STAR TOWING. If you want your vehicle damaged and claim denied go to PRO STAR TOWING in CAMPBELL. read more

Preface: I don't enjoy giving bad reviews. This review is solely explaining in detail MY FACTUAL EXPERIENCE along with my opinions. The people I interacted with here (Chris, Dean, and Rene) are nice people, I just had a terrible experience. Also due to the fact that I had a dying car. Both combined to make a raging headache. **I was reading through some older reviews and saw that the management team will sometimes respond with why didn't the customer call to directly speak to them and/or they will make sure that AAA never tows the customer back to their company again. I am not here to fight or argue - I simply want to share my own experience. 9/21: brought car in for failed smog due to parts covered under warranty from the time I had to bring it in last year for a $2500 service. 9/23: Told more service needs to be done to it, agreed to half of the recommendations and was told it will be finished sometime next week. 9/29: Car is "up in the air" right now, meaning it is up in the car lift. **9/30: Got a call at the beginning of the morning stating that my car was taken to the dealership to get to the bottom why it continues to fail smog. Got a call DIRECTLY from the dealership at the end of the day inquiring why my car was there, because it was sitting in lot all day without any work order/tags, no work was being done to it, UNLOCKED WITH THE KEYS IN IT. Completely unacceptable. I called this shop and they seemed shocked to hear that the dealership called me directly to tell me what was going on. Thank God they did, otherwise I am sure this fact would have been covered up. 10/1: Car is ready for pickup. Later that day 10/1: Nevermind, car is not ready for pickup. 10/2: Got another direct call from the dealership to clarify that they CANNOT service anything SMOG related because they are not certified in that area (This is South Bay Honda), told me that I would have to bring my car to either Stevens Creek or Fremont Honda. Called Pro-Star and told Chris, since Dean was out of town. 10/6: They offered to help sell my car since I told them I was planning to sell it anyway. Service manager was able to get someone interested. 10/7: That person apparently flaked because my car is listed as 2002 but it is really 2000. So he says... BUT no, it's 2001. There is absolutely NO WAY it is 2000, since 2000 Honda Civics have the old school body and 2001 was the first year they did a complete remodel on their civic styles... which is the one I have. So I have no idea what he was talking about, offered me $200 less. At this point, IDGAF (I don't give a f*ck) and I just want to stop dealing with this place. 10/8: Around 4pm, Dean states the person buying my car will be there with the money any minute. I say I will just come tomorrow morning around 9AM. 10/9: 9AM I show up to hand over the title, Dean states the guy will be there with the money in about an hour. Well what can I do? I say, "FYI Dean, this car is a 2001, NOT 2000." He says, "I know, it was listed as 2002 and the guy said 2000." Ooooookay. 10/9: 11am: FREEDOM. Got my $$$ and I'm out forever! read more

My car broke down on the way home the other day... seems the oil pump went out on it and that turns out to be a bad thing. Called good old AAA and they sent Pro-Star to rescue me. Pro-Star provided me with fast and friendly service - a good experience - now I just need a new or rebuilt engine. read more

4 HOUR WAIT FOR A TOW!!!! DO NOT use this copmany if you have a choice. I had to use them according to my AAA Emergency roadside assistance program as supposedly they were the only sub contracted company serving the area I was in (Fremont, CA). I am skeptical that AAA didn't have another sub that could get there earlier than 4 hours! The first driver from this company that came in 1.5 hours was very rude and simple said leave the keys in the car and i'll be back in an hour. 1 hour goes by and i call AAA. They said it would be another 1 hour! I stayed on the phone with AAA trying to figure out if this was a Prostar Issue or AAA issue. I believe it is both but I also believe Prostar is equally involved because of how they dispatch their own drivers. I believe they did not want to tow my truck 30 miles away because there were many other closer jobs that could be done quicker and for more money than they are contracted with AAA. Please don't use this company if you have a choice!! read more

I had a a great experience with this towing company. Here's what happened: On my way to a pool party in San Jose, I decided to grab some coffee at the drive-thru Starbucks that's visible from the 880 freeway. As I placed my order, waiting in the line of cars, I decided to turn off my engine and grab something from my trunk (a Red Bull of all things.... yeah, waiting for Starbucks). Low and behold when I tried to turn on my engine, nothing happened. My car was completely dead. Since I couldn't turn on the engine, I didn't know of any other way to manually put my car in neutral, the shifter was locked in park. The poor suckers behind me, I had to tell four different cars behind me my car wasn't going anywhere and that they'd have to grab their orders inside. Calling AAA, the tow truck arrived within fifteen minutes. We were greeted by Dave L. After his introduction he wanted to make sure things were okay, offering us water or to sit in his air conditioned truck as we waited. Dave L. was awesome, who not only maneuvered his tow truck backwards into the drive-thru to pull my car out, but also showed me how to override the neutral lock system on my shifter (which was a no-brainer in hind sight). It turns out my battery simply died. He called another truck that carried spare batteries that arrived within minutes. I was up and ready to leave within thirty minutes. Fast, friendly, efficient and honest. This is the best "breakdown" experience I've ever had (if that's possible)! =) read more

I called AAA today because my anti theft in my car was activated, I explained the problem and ask they sent someone who would know how to reset it. The tow driver arrived an hour later "where you want me to tow it to?" I explained the problem. got blank stare and "I don't know and left. Luckily I asked AAA who they sent the last time I had this problem,11 months ago. I call the company, Pro Star Towing and explained the problem. Jessica was very helpful and quarried their staff asking who knew how to solve the problem. She even called AAA and told them they were giving me a service call. Steven from Pro Star came to my home where the car was. He did the usual procedure to restart my car. It didn't work. He spent almost an hour to locate the problem. Let me tell you it was one of the hottest days of the year and my garage was sweltering. He told me that I need a new battery and recommended what to do in the mean time. My thanks to Jessica and Steven for all their help. The pro in Pro Star is for professional, which they truly are. read more

If I could I would put zero star for total lack of compassion. Towing on a Friday knowing that they are closed on weekends. Charging 4 days instead of 2 for weekends. read more

I needed a tow from hayward and was pretty far from home. The driver Daniel was very kind efficient and knew what he was doing. I felt safe and in good hands the entire hour plus ride home. Thanks pro star! read more

I was in an accident (hit and run) on a Friday night at 6:30pm and I requested the CHP call AAA because I am a member and have roadside assistance with them. Pro-Star Towing showed up 45 min later to tow my car to their storage yard until I could coordinate my body shop to pick up my car on Monday. I was not told I would need to sign a release to my body shop until Monday morning when my body shop called to inform me of this with a warning of caution that they woman answering the phone at Pro-Star Towing was "cranky this morning". First off, WOW... what an impression Pro-Star Towing... your customer service representative should NEVER be describe in this way. You are a business, and one that represents one of the largest federation of motor clubs throughout North America. When I called Pro-Star Towing to find out what I needed to do to get my car to the body shop to be fixed I was greeted with the same attitude as described above. I was then told I had to drive to Pro-Star Towing (40 min away from my home and job) and sign this release form in person. I was not given the option of fax until I pushed the issue that I was at work and the inconvenience of driving to Fremont (40 min away from my home and job) to sign a form was ridiculous. I then spent the rest of my morning attempting to fax back the release form to no avail. When I would call to ask if my fax was received or find out if a scanned email would be possible I was then greeted with heavy sighs and absolutely no help. In the end I had to leave work and drive (40 min out of my way) to Pro-Star Towing to turn in this release form. After turing in the form I contacted my body shop immediately to pick up my car so I no longer had to deal with Pro-Star Towing. When entering the Pro-Star Towing office it was apparent that other means could have been used to avoid me from having to drive 40 min out of my way to turn in a release form. After being in a car accident (especially a hit and run) I was beyond stressed and frustrated and being treated this way by Pro-Star Towing is inexcusable. Due to my experience with Pro-Star Towing I will be canceling my AAA services and will be notifying them of the reason why (Pro-Star Towing unprofessionalism and blatant rudeness). read more

Horrible. I took this recommendation from AA tow guy. This guy must get commision from this place to do this to us. My car's light was on and the battery went out at night. AA's tow guy named AL came. and He purposedly pulled out one of the wire thinking that I were not able to recognize it as I am a woman. We call them the next day and they said it cost $700 to fix it!!!! Just a simple battery!!! They make up stories to rip me off. Buyer beware. read more