Another exceptional visit to Great Mall Tire Outlet with Frank!!!…read more With my tire pressure light being lit for about a week, I finally made the time to take my car to the gas station I frequently visit. Thankfully I made the visit sooner than later because my tires all measured 10-15 notches as being underinflated by what the recommended levels were. With some help, I was able to add the appropriate air into each tire but came to a road block with the driver side rear tire. Air would not enter, nor would the amount of air measure with the air thingamajig. Naturally, I PANICKED!! I immediately assumed I needed a whole new tire, or worst- an entire set!! I hopped in my car and immediately drove out to see Frank. No lie, this place is a revolving door full of customers. If that doesn't confirm how knowledgeable and trustworthy this business is, I don't know what will. Even on an early morning Tuesday, my arrival was met with an estimated 1.5 hour wait. Come patient and come ready to be 100% satisfied. 5/5 Stars for always being such a big help. I'd be the first to admit that I am absolutely CLUELESS when it comes to cars|tires- I choose to come to Great Mall Tire Outlet because the staff knows that they are doing & they do not take advantage of patrons like myself.

I've been coming to this tire shop for years, and I truly can't recommend it enough. He is always…read moreso sweet, friendly, and welcoming, and you can tell he genuinely cares about his customers. We've come here for everything--new tires, fixing nails in our tires, tire rotations, and more--and every single time the service has been reliable and done with care. The quality of the tires is amazing, and we always leave feeling confident and taken care of. The only thing to note is that it can sometimes take a little while since it's often just him running the shop. But honestly, that just shows how dedicated he is, and it's 100% worth the wait because he makes sure everything is done right. If you're looking for someone trustworthy who does great work and provides excellent customer service, this is the place. We always recommend his services to friends and family who need help!!

One of the most straightforward, no-BS shop I've been to in the Bay! Abdul is a genuine dude and is…read moretruly there to help you find what you want. Zero pressure--he's upfront, honest, and gives you his best price from the start (a refreshing change from most stores that try to haggle or upsell you). Felt good doing business there. If you're in the area, check this spot out. Highly recommend!

Great service and communication. Lift kit and wheels and tires look awesome. The only issue was my…read moretruck got a scuff from the lift but it's not a big deal because my truck is old.

Went in for an alignment after installing coilovers. Gave Orlando the wanted specs for camber and…read moretoe. He was able to get it done quickly.

Orlando/team has been around for decades (?) but I've been coming here for the past 5+ yrs…read moreconsistently, once I started tracking my cars and needed to test different settings. I love that they will do custom specs alignments, meaning they don't just put it "within tolerance". They can add weight on your seat prior to alignment (extra $) and always end with a quick test drive before completing. You can trust them to mount and balance tires on your clean expensive wheels as well. From Konig, to forged Apex and Volk TE37 wheels. Pricing is very competitive, which is a just a bonus to their good detailed work! Compare it to other race shops near by!

I've been taking my car here now for about 2 years. I feel like the experience is professional, and…read morethey're honest with the work they provide. I like the inspections they do to look over the car and give you a heads up on other issues to get fixed or bring to your attention.

True to their name, the technicians here are nothing but professional. No BS, they'll inform you…read morewith the checks as they go. But stress free equals a higher premium. Will definitely visit again if my schedule is tight.

Alex in store is awesome, Effective, helpful, professional and friendly…read more The Machanic are so effective as well. Cashier is very nice, too. I really appreciate the whole team of Big O Tires.

First and most if I could rate them a zero so be it…read more 5/19/26 I am extremely disappointed with the horrible service I received at Big O Tires located at 100 S Main St, Milpitas, CA. I arrived at 9:28 AM for what should have been a simple tire repair, yet my vehicle was not even serviced until around 11:30 AM. Waiting over TWO HOURS for a basic tire fix is completely unacceptable. What made the experience even worse was the terrible communication from the staff. Nobody gave clear updates, and the front desk personnel clearly saw me sitting in the main lobby for over an hour, yet later claimed they "never saw me" or didn't realize I was waiting for service. That level of disorganization and dishonesty is unbelievable. I was left sitting there wondering if my vehicle had been completely forgotten. The employees acted like my time meant absolutely nothing. If your shop cannot handle the workload, then stop overbooking customers or at least have the courtesy to communicate honestly. Customers should not have to chase employees around just to get a status update. This was one of the most frustrating and unprofessional service experiences I've had at a tire shop. I will not be returning, and I definitely would not recommend this location to anyone expecting decent customer service or basic respect for their time. Its 12:26pm 5/19/26 and my car has not been service yet. Absolutely unacceptable. Sincerely, Emilio Fonseca

I dropped in the same day I called, and Al aligned my wheels very quickly for a great price. Highly…read morerecommended shop for alignments!

Ariel was so nice cheap as hell sick ass tires my testosterone level went up not even just that but…read morethat same day I got married

I have been a customer at Exact Motorsports for almost 10 years now. The service and honest fair…read morepricing they provide is exceptional. Sandy is very knowledgable on what type of maintenance is needed on a car. She always give you an option of using OEM or quality aftermarket parts, and provide quotes so you can compare and find what's best for your needs. One time I noticed my engine coolant reservoir to be completely empty. I emailed Sandy for advice, and she fit me in the next day and advised me to buy Toyota coolant and top it off before driving. After dropping off the car, they immediately found the radiator is cracked and needs to be replaced. They ordered parts and replaced the same day. They even help arranged a ride to a nearby car rental shop. They truly go above and beyond for their service. My first review was about replacing struts. I went with Sandy's recommendation of using aftermarket struts (KYB brand). 10 years later, I can positively vouch for her recommendations. The strut has held up well over time.

Called ahead the other week to have my car looked at as I was leaking coolant. Drop off was quick…read moreand easy after informing John about my concern. Sandy called a couple hours later informing me of the diagnosis along with the charge. Requested for OEM parts and they were able to do so. Sandy called later that afternoon checking in and providing a status update. Got a call the following morning informing that the car was ready to go. During pickup, John provided the used part and checkout was easy with Sandy. They take credit cards and also provide a 12 month/12k warranty on their work too!

Huge thank you and shoutout to Ronnie! I got a flat just five minutes away from the shop, with less…read morethan an hour before closing, and was honestly pretty stressed. While I ran into the shop as the tow truck was parking my car, Ronnie immediately greeted me, took the time to really listen, and was incredibly patient while I explained everything. Additionally, telling me that I could also get my ca He went above and beyond to help, walking me through my options and making sure I chose what worked best for my situation. I especially appreciated how transparent and fair he was with pricing, no pressure, no upselling, just genuine honesty (which is rare at tire shops!). Truly exceptional service. I'm so grateful for the help and would absolutely recommend Ronnie to anyone in a pinch at this American Tire!

I've been doing business with American Tire for 30 years and I've been going to this location for…read more15 years since it's close to my work but this last visit might be my last one I had an appointment for 4 RunFlat tires for my BMW. I dropped the car and went to lunch. Got a VM that said my right rear wheel is bent and they recommend that I replace it ASAP. I called back to understand what happened. The person who picked up the call is very arrogant. He told me the wheel is damaged and they can order original factory wheel for me or I can buy their stocked wheel and it will be cheaper. I asked if they can tell me if there's a picture or he can describe the extend of the damaged. He said the car has been dismounted and will be extra work with them if they need to take a picture. He said wheel is not expensive if we buy from them and 4 set of their in-store wheel is cheaper than buying from bmw. I thanked him for the suggestion and I said I'm going to try to fix the wheel at a place I know. He then switched gear and asked where am I taking the wheel to, is it the place in Santa Clara (why would they care where am I taking the wheel to??). He used a judging tone and asked me "so you still want to drive your car ?" He said this is dangerous and can't be fixed and has to be replaced. He's also insinuating that the new tire can't be installed because the wheel is damaged. I asked him if he can mount the new tire and I'll decide when I'm back at the shop on next step. Back from the lunch, I went to talk to a different person in the counter and he asked me if I heard about the bent wheel and I said yes, I got the VM and called back earlier. He was nicer than the guy on the phone. He was also trying to convinced me to buy new set of wheels and I declined and said I would like to see if can be fixed. His coworker (I think that's the guy on the phone) said to me that wheel is not expensive and he was trying to show me the pricing on the screen. I declined and said I'm not planning to spend more money after the $1800 I spent on set of tires. After being able to get out of the upselling scene with American tires, I drove over to a shop in SJ to see if the wheel can be fixed. The dismount the tire and I get to see the wheel. Yes, it's bent and definitely need repair. The people in the wheel shop told me this not to bad, they should have it done within an hour. I waited and get to see what it looks like after the repair. Overall, I spent $150 fixing the wheel. I'm disappointed in the Brokaw Americas Tire team. I feel some high pressure upsell during this visit. I feel the person I talked to on the phone misrepresented the condition of the wheel (that it can't be fixed) AND giving me the impression that the tire can't even Be installed back and the only way out is to buy new set of wheels. Really disappointing..

I've been going to this Wheel Works for probably 20 years. They do a great job selling me tires…read moreand installing them, have great guarantees on their work and are quite knowledgeable. I've never had anything to complain about, and their prices are fair.

Last Thursday, one of our tires got a flat (the same tire that the company had worked on). We took…read moreit into Luna's Tires and they had to fix the broken rim that had caused the flat. The employee said that it was never fixed from the previous flat and caused a slow leak that eventually caused the flat that had occurred last Thursday. We had to spend another $400 to get that rim on the tire repaired and borrow a tire so we could drive home safely while we wait for the repair. Theft, negligence, incompetence, poor customer service, poor management, lack of leadership, lack of responsibility, lack of pride and ownership of work. From how I've been treated by the cashiers all the way up to corporate is all a reflection of the entire company's values and mission. And it stinks. My family's safety was at risk because their employees failed to not only do their jobs properly, but took the opportunity to take advantage of their customers due to the poor operation of their store. And they continue to fail to take responsibility and make it right. No, I know for a fact the tow truck company did not steal our stuff. My husband rode in the tow truck as our van was towed to this location. It's not even about the theft anymore, it's about failing to provide satisfactory (let alone adequate) service that I paid for! I know it is such a huge ask to expect a company to make things right after they messed up so demonstrably in every way possible, let alone expect a tire company to (gasp) actually fix a tire properly. Get it together, Wheelworks and make things right.

Came back for a quick patch on a screw I got into my tire…read more Quick and easy, I was in and out with no wait.

As someone who drives over 30,000 miles a year, I'm constantly in need of new tires, and San Jose…read moreTires has become my go-to every single time. I keep coming back because Isaac has never let me down. He and his team go above and beyond, every single visit. They're friendly, professional, knowledgeable, and genuinely makes me feel like a valued customer rather than just another ticket. The speed alone sets them apart. With my mileage, I can't afford to be sitting around all day waiting, and I never have to! San Jose Tires gets me in, taken care of, and back on the road faster than anywhere else I've tried. If you need tire service in the South Bay, look no further. As a repeat customer who puts serious miles on my vehicle, I highly recommend them, they're the best!