A great experience and transaction. Had so much stress over this, before actually having an amazing day starting with meeting Rovy to move my car. Rovy is not only honest and dependable; he is a super sweet man who works hard to provide the best for his family. Running a business like towing is especially difficult nowadays between factors like crazy insurance and inflation, and he succeeds while being the nicest guy ever. Someone I look up to. read more

Cannot say enough good things about First Call Towing. Rovy was everything you could hope a tow truck driver to be - responsive, efficient, timely, cautious, honest, and nice! He was very cordial and professional and asked questions to ensure he understood my needs. He quickly provided me an extremely reasonable quote over the phone. I texted him confirming the address for pickup and drop off and he arrived promptly. Drop off was as seamless as pickup. Wasn't even done with our transaction before I saved First Call in my phone! Will definitely be calling you again, Rovy! Thank you!!! read more

Called Buck to request towing of my Mazda vehicle. He showed up at my doorstep in 40 minutes, helped me check if it was a battery issue, jump-started it for me using his own equipment, and saved me the inspection cost at the car dealership. He went as far as suggesting good battery stores that he knew of. Amazing people and incredible service. read more

Quick, honest, friendly, good value. Very careful loading and unloading, and considerate of other road users. 100% would use again if I need a tow. read more

Car troubles are never fun. I had to have my Jeep grand Cherokee towed from an auto repair shop to the dealership due to the shop's unknown inability to make the repair on my car. I called First Call Towing and he told me he would be available in one hour. Exactly one hour later on the dot, Rovy came and picked me and my Jeep up. From the beginning, Rovy was very honest and even gave advise on how to proceed with my car issues at the dealership and other auto shops. Throughout the 30 minute car ride, Rovy was very kind and a pleasure to talk to. I really appreciated that he was promptly on time for pickup also. First call towing truly cares about the customer experience. Thank you! I really recommend Rovy and his company for all your car rescue needs! read more

First Call Towing Service - Towing Near Me - San Jose, California

Excellent service, Rovi showed up in 10 minutes. He is very polite, nice and helpful. He has a lot of experience, he was very careful so the car didn't get damaged. Towing service price lower than other companies that we quoted. I recommend this service. read more

I didn't even use this tow service but wanted to drop a quick 5 star review for the honest advice and referral Rovy provided to me. Would definitely reach out again! read more

Rovy was very professional and very helpful. He explained he could help me but was an hour and half away because he was helping another customer with a long distance tow. Referred me to another towing company but would come by after his job if I still needed his assistance. Eventually I got my vehicle towed but he checked on me twice to make sure that I was taken care of. Thank you Roxy and I saved your number as an emergency contact. read more

I needed a tow for my car and was recommended this towing service from a 5-star luxury car auto shop. I didn't catch the name of the guy who helped, but my situation was unique and required a special type of tow ("wheel lift") that he wasn't able to help with. He spent about 30 minutes researching if there were other alternatives and provided me with several. So friendly and helpful -- I'm very thankful for the advice. read more

Rovy was very professional and kind. I was able to schedule a pickup for my car with ease. He was responsive and communicated clearly. He took care of everything regarding the tow, which was one less thing I had to worry about with my car trouble. Hopefully I won't have to deal with a car tow again but if I do, he will be my first choice. read more

Went onto yelp to look for a tow and the reviews here did not disappoint. Ended up towing two cars! Appreciate all the help Roby did in taking care of my vehicles as they are both quite low to the ground. I will be back for any future towing needs! read more

Big thanks to Rovi who saved us when we felt stranded. From the phone call, to the assist, to the drop off, Rovi maintained professionalism and courtesy to both my boyfriend and I. He was able to give us a rough and accurate estimate on how much the tow would be from our location to the dealership. Rovi also gave us a heads up on other local mechanics that were nearby if we were looking for something more inexpensive than a dealership. During our ride, Rovi accommodated for two seats, chattered up a conversation and made sure we were set and ready while at the dealership. And even checked in with us via phone all, about an hour after the dealership to make sure we were still set. Absolutely amazing customer service, he is a one-man team and it's eye opening how dedicated he is to his work and craft. Thank you so much for the help Rovi, you really turned our bad day into a good one. read more

Rovy was such great and punctuate guy. He carefully asked all the conditions of my disabled suv and brought the right truck for the job. Without his help, I really would in big trouble! read more

Long story short, car broke down on 680 near Berryessa on a Friday's late evening. Did a quick search on Google and found "First Call Towing Service." Five stars, 80 reviews, sure, come quick and take my money! It was indeed my first call! Rovy picked up the phone, as he politely asked for some information, location, and provided an estimate and ETA. Rovy showed up as expected, in professional manner and business oriented attitude. I can tell that Rovy is taking good care of his customers, so, no doubt they would return. Unfortunately, "Not me! excellent service but I do not want to be a returned customer. How about refer instead?" :) As Rovy took me home, I shook his hand and said, " Thanks a lot for getting me out of trouble! I'll keep your contact in case if I need to call you for helps in the future." Touch wood! read more

First Call Towing Service - Towing Near Me - San Jose, California

All star service! I was so impressed with the quality of First Call Towing's work. My car battery had died, and Rovy made sure I was in capable hands the whole way through. Arrived promptly at our scheduled time. Pleasant and knowledgeable, after the battery was jumped, Rovy made sure I had the information I needed to replace my battery, and he was happy to let me watch as he worked and explained his process. Rovy genuinely cared about helping me, and I really appreciated it. Can't recommend this service highly enough. I seriously can't remember the last time I was so impressed with an auto service. I'll be sure to use his service in the future. read more

I have not drove my car for a while due to Covid-19, I drove my car to my son's home and discovered the engine oil was leaking to the drive way. I know that I cannot drive the car without engine oil so I needed to have someone to tow my car to an Auto repair shop for repairing. I called First-Call-Towing Service, Rovy arrived my son's home as soon as my phone call. He was very courtesy to take down all the information; he loaded my car onto his tow truck. He even used a rag wiped of the oil drop on the drive way. He delivered my car to the Mountain View Auto Repair safely. I gave him a 5 star service. His fee is also reasonable. read more

Highly recommend First Call Towing. Rovy was right on time, very polite, and treated my car with care. read more

There's a reason they have 5 stars. This guy is top notch. We called needing a tow, but the vehicle was in a narrow carport/driveway. Less than 40 mins later he was there. He took care to ensure not a scratch was left on the driveway, padding everything. The truck was put on his flatbed with such precision it was flipping impressive. The man takes pride in his work. He ensured we had all the paperwork & seems to run things above board. Wouldn't even come out without proof of ownership. His quote was fair, he was prompt, efficient, and respectful of the vehicle and property. I can't recommend his services enough. He's great. read more

Awesome service by Rovi. He just towed my car from workshop. As the car had alignment issues, he was very careful with loading into the truck. Highly recommend his meticulous service read more

Rovy is an absolute professional. First Call Towing service was able to help me with my car exactly when I needed it and delivered it to the mechanic without me present, providing detailed documentation on paper as well as via text. Personable, detail oriented, and reassuring. I fully expected the transaction to be more complex given my need for a third party to hand off my car, needing documentation for my insurance, and not be present at the mechanic. I didn't have to worry about a thing! The name says it all, I guess! They will be my First Call if I need towing services in the future. read more

Rovy came to the rescue AGAIN for me! I had a rough morning with my SUV, my insurance company, the 2 tow companies I was given by my insurance provider and the cancellation by one. And a 3 hour wait by the other. Keep in mind I was already waiting 2.5 hrs in the heat! I decided I would pay out of pocket and give Rovy a call because he was so kind, reliable and had fair prices the first time I used his company for a tow. I was crying on the phone and he was so calm and kind. He told me not to worry and he would help me. He arrived within 45 min and helped me tow my SUV to my mechanic. I can't thank Rovy enough for his kindness. He is a one man team so please be kind to him. read more

First Call Towing Service - Flat bed tow truck and Range Rover Sport - Towing Near Me - San Jose, California

Yelp did it again! Incredible service and extremely reliable and helpful! I called and he was patient with me and also was right on time as he mentioned and he made it very clear what was wrong with the car and even explained the situation to the mechanic for me! Thank you! read more

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My car's been having serious starter and battery issues, so I needed it towed to the repair shop 1.5 miles away. I called several towing services for quotes and they all quoted really high prices, $120-150 for less than 2 miles or didn't bother picking up at all. When I called First Call Towing Service, Rovy was friendly and transparent about the prices and got there in less than 45 minutes. He was just very thorough and explained everything to me. He was great about social distancing and masking, which I appreciated. On top of that, he also offered to jump start my car first for no additional fee, and if that worked, he would only charge a cheaper fee than the tow. The jump start did work, and he stayed for another 10 minutes in the sweltering 100 degree weather to be thorough and see if it would start on its own. It didn't, so he jump started it again for the cheaper price so I could drive it on my own to the repair shop AND offered to follow my car to make sure I made it. ON TOP OF ALL THAT, he even texted me afterward to make sure I made it to the mechanic safely. A++++++ service at an affordable price. Check out Rovy and First Call Towing for all your roadside assistance in the bay! read more

Rovy saved my ass last Saturday evening. Stupid me got my little car stuck on a curb. First Call was literally just that...my first call for towing service. In my head I'm making alternate plans for transportation, repairs, you know, I thought I was screwed! This could have gone wrong on so many levels, including missing my son's music competition, potentially needing a 30+ mile tow back home or a repair shop to say nothing of that the POTENTIAL $$$ DAMAGES to my car! Here goes... Friendly - He promptly answered my call, after I texted a few pics, Rovy called me back immediately. He assured me that he would get my car un-stuck. He skillfully did just that! Fast - Promised a 15min ETA. Arrived in about 10. The entire event tool just under 60 minutes... Professional - Very courteous and friendly! Knowledgeable - He carefuly assessed the situation and knew just what to do. This "extraction" was frauht with what I thought, uniquely different liabilities in that the parking lot was packed with dozens of high school students, all of which definitely NOT focusing on what was going on around them. OHH...and there was also many large trucks and cars whizzing around us! YIKES Fair - I was expecting the $$$ damage to be much worse. If you're reading this review, you are likely in a jam, perhaps stuck somewhere that you'd probably pay whatever it costs to just get back on the road...I was happy to render payment and provide a small tip! Thourougness - I even received a post recovery text, just to make sure everything was ok! Seriously! Are you kidding me? This was an uncommonly POSITIVE experience. If 6 stars were an option, I'd break the freaking button! Thanks First Call! read more

First Call Towing Service - Same as the other photo - Towing Near Me - San Jose, California

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I needed a battery jump and I was scheduled the same day. I got a call an hour before my appointment. Mr Rovy was able to jump the car right up no problems. Very professional business I will definitely use them again in the future. read more

Robi got to me very fast and made sure I had my spare tire inflated and ready to go before he left. Awesome job! Thank you.

Bought a van with a stolen catalytic converter. Shop recommended Rovy. Set up an appointment, he was there on time, price was stated up front and very reasonable. Professional, detailed, careful and safe ... this is how all businesses should be run. Outstanding all the way around. I can't say enough good about this guy but if you need a tow, call him FIRST. read more

First Call Towing Service - Towing Near Me - San Jose, California

Car broken down? Look no further for a quality tow at a great value! I called on a Saturday morning asking for a quote and spoke with Rovy. He was very kind and I very much appreciate his transparency of a two hour wait time as they were experiencing a high volume of jobs. He went out of his way to help push my car out of the parking garage I was broken down in to get onto the truck. Rovy even alerted the dealership for us when he arrived. I'm very grateful for all his help in such a stressful situation! read more

I'm writing a review for myself so the next time I need towing I can just look at my reviews. I've used him twice. This guy is on time to the minute. We could be in a national emergency or earthquake. He'll be there on time. Fantastic communication and service. Next time I need towing, he is my first and only call. read more

Called for a towing on Saturday, response is very fast and arrived on time, Rovy is very helpful and experienced, at last the price is reasonable read more

Very professional and friendly. The service was quick and I recommend this business. I locked my keys in the car and he was the only one that could help at that time. read more

Rovy got me out of a tough spot last night. I was 40 miles from home and had no luck after 7 hours of trying to start the car (turned out to be a bad starter). By midnight I gave up and called 3 towing companies before Rovy picked up. He greeted me like an old friend friend ready to bail me out of trouble. A few minutes later he rolled up with a flatbed and meticulously loaded up my car, despite it being an old Civic. After securing the car on all all four towing corners with straps we were on our way home. Upon arrival, Rovy carefully unloaded the car and navigated it back into my car port. What a night, it would've been much worse had I called a different company. read more

First Call Towing Service - Rovy setting up straps for the car - Towing Near Me - San Jose, California

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Very satisfied by the service . Couldn't have asked for a better experience . Showed up right on time . I was also offered a ride back from the drop off location to the pickup point . I absolutely recommend using their service for any of your towing needs . read more

Good service. Reasonable price. Used them three times and going to use in the future. Rovy is very polite and customer oriented. read more

First Call Towing Service - Towing Near Me - San Jose, California

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Best towing experience I've had. It's find a professional in their craft - someone he's passionate caring and dedicated to the work they do on all fronts. Rovy is a one in a million not just when t comes to towing but also when it comes to professionalism and expertise in his work. I had the misfortune of my car not starting at a 7-Eleven, and after the insurance handled the provider, Rovy early and managed to get my car hooked up to the tow bed despite the myriad of people driving in and out of the parking lot making things more difficult than they needed to be. He was extremely careful and let me know what he was doing through every step of the way. I'd be more than happy to get Rovy's services again if ever needed for towing. Just amazing. read more

Rovy is AMAZING! Very polite and friendly, has customer's interest at heart. I needed my Tesla towed to the repair shop the next day at 10:30. He made time to make sure we get there on time, and once we got there, he waited until everything was set before leaving. Very meticulous with loading, unloading and securing the car on his flat bed. Explains everything he does and very detail oriented. I would absolutely recommend him for anyone! read more

Calling a towing service is never been a comfortable situation. The towing companies know that the customer is in desperate need of their service since they are stuck with their broken car in middle of no where. And hence the towing companies tend to take advantage of that situation and charge unreasonable high prices for towing. This is not the case with the First Call Towing Service. The company is individually owned by a Ethiopian person who is generous, kind, reasonable and is willing to help with full honesty. Look no where else if you are stuck and want to get your car towed. Call this company and you will not regret it. read more

My husband and I feel so lucky to have connected with Rovy when our SUV needed to be towed. I'll never get over how even before he set our car up on his tow truck, upon a casual inspection, Rovy actually root caused our car's issue- which was spot on with the BMW dealership's diagnosis after we had it towed there!!! Look no further for the most reliable towing company on the planet that provides unbelievably awesome customer service. read more

Rovy was amazing. 1 hour to arrive, load it carefully on his flatbed, and deliver it for repair. Highly recommend!

Highly recommend. They were very professional and knowledgable. They also did all the research on how to put our car in neutral and made sure it was done properly. read more