I've had Comcast on and off throughout the years and have never really had a problem with their…read moreservice. This review of course about this particular location and they seem to really make it their business to help address issues. I've had to come here a number of times the past couple years - restarting service after moving, picking up and dropping off devices, cancelling service and most importantly talking to a human being. So many services (not just cable) nowadays is on the phone and you deal with menus, automated selections and other annoying things. Here at Comcast, specifically this one, the staff are always extremely nice and helpful. Whatever questions I have they pull up my account in like 30 seconds and boom. No - "Press 1 for this option or "say this for that option, can you repeat that?"

I went into the store to order internet services, my credit card was used to open a mobile account…read morefor a phone and phone number I didn't own. I am pretty sure this is illegal. I ended up with mobile services charges and spend an hour getting removed via customer services on the phone. Stay away from this store. I am surprised they haven't been sued yet.

Comcast does not have good customer service and recently I had another bad experience. I wanted to…read moreport a number to Xfinity from other service provider. In order to finish the process quickly, I decided to get it done in the store. That was the bad decision! When I first went there, I was greeted by one of the agents and asked me to wait. Later, my name was called and then one agent came to help me. He collected all the information and after very long wait, he said that there is some error in the system. Later he called customer care. Customer care person told him that their system has crashed. Agent promised to work through it and give me call back. However, I never received the call. I went next day to the store. This time, it was some other person. He ran into some other problem and then after very long wait, he called customer care. Customer care person spoke to me over the phone and asked me my full SSN. He said that he cannot help me if I don't give him my full SSN. I had no other option but to shout my SSN over the phone in the store. After waiting for couple of hours, I decided to leave. The agent from the store told me that if I leave, he will not be able to help and will close the case. Finally, I decided to do it online and it was just quick 2 minute process which went smoothly. The SIM card arrived in 2 days and my number was ported successfully. I am still wondering why store guys were not able to help even after making me wait for several hours multiple times. I don't think they are very well equipped to handle customer matters.

I went to store to pick up my device, was told the manager was having a meeting so all the clients…read morehad to wait until two hours later the manager finished the meeting. Don't know why a customer couldn't be helped while the manager was having a meeting. They set up my plan wrong, so I was charged more than the contracted amount that I signed up online, it took me another few hours to sort out this billing mess. The worst internet provider experience that I had to go through, my service just started and it already wasted me a lot of time going through all the mess and hassles!

Mike did an amazing job installing our TV above our corner fireplace…read more When I reached out, he was quick to respond and it was easy to get our appointment set. The entire process took maybe 30 minutes. As he worked, Mike took care to make sure I was on the same page about the exact positioning options and the angle. His initial quote was right on the money. Couldn't be happier with the value and service. If we move again, I am calling Mike.

I highly recommend Mike, excellent service, installation went super quick…read more Worth the money.

In an odd sort of way, it turned out my first choice wasn't my best choice!…read more I came across the listing and thought "OK - it's a little corny name, 'Those Tech Guys'" but honestly, if you hang around tech guys at all, you get it. I am far from a professional when it comes to IT installations, but I know enough to be dangerous. And after getting quotes to install ethernet in my 1980s circa home, one never wired for ethernet, one that just went through a significant renovation where I, in my supreme wisdom said "WiFi is great, now! Who need hardwires anymore?" was now faced with retrofitting several rooms and office with ethernet and said, this guy over here, the independent with a normal sounding company name, yeah - lets go with him! Mistake!! After schedule, and reschedule, and delays, and reschedule, we got nowhere with contractor number one. Meanwhile, Roberto and Peter at Those Tech Guys had patiently followed up several times, continued to be pleasant and professional, and AFTER I said no thank you I am going to go with someone else! So I made the dreaded call back - "So remember when I said if things change . . . " Peter was quick to jump on the phone, and walk me through things at every step. Gave me a highly competitive bid, and an install time of only a few days from when I called. They cam onsite, were clean courteous, and efficient. They played with my dog (I mean who doesn't love a bowling ball Staffy Bull Terrier mix?) and made light work of the install, and the final cost (with tip!) was even below the initial quote. This was made possible as Peter walked my home and together we found opportunities to do things more quickly, and save a few dollars along the way. In the end, I didn't choose Those Tech Guys first, but you should. No regrets here, other than I should have picked them first!

The install team, Evan and Cameron, are nice people. However, the job was subpar. Work started at 9…read morea.m. In the beginning, the team gave the impression that they were going to drop wires from the attic through soffit vents down to cameras for most of the run beside the doorbell. One of the team members had to drive back for a ladder during the job. And both finished at 5pm 16 billable hours for a 5 runs vs 6 runs and paid full price. The worst part is I was under the impression that they (during booking and pre-install) would try their best to conceal wires, but the majority of wires ended up exposed and longer than necessary. Camera down to crawl space then back up exterior wall (next to downspout) through soffit vent into attic. Vs. camera up exterior wall into attic via soffit vent. I tried contacting the team to offer to pay more to have wires rerouted to no avail. The cameras work. I'm grateful for that.

I contacted TV Mounting Service to mount my TV above the fireplace and a display shelf on the wall…read more Orkhan showed up the next day and did a detailed and fast job on both. He was meticulous about placing the items at the right position. He also repeatedly asked me to check the positions to ensure I would be satisfied with the installs after the job is done. He did an excellent job and I feel truly happy with the results. Will use this service again.

TV Mounting Service (Orkhan) just finished mounting my 77 LG G4 OLED and definitely earned this…read morereview. He was friendly, careful, not rushed, and took the time to do the job right. This TV is over 80 pounds but very delicate (and expensive!) and he was methodical and careful from end to end. Thanks, Orkhan!

I have to agree with all of the other people who dislike Frontier…read more Every year, my "special pricing " runs out and I have to call five times, threaten to leave, then magically there is a lower price. Each year, the promos triple the speed at a third of the price I'm paying, and it is hard to not be annoyed. Cell companies continue to improve my speed and services, not hassle required, that's probably why I stay with Tmobile, 10 years now. I finally left Frontier this year, because my cellphone speeds are comparable to Frontier and I just bought my kids a LTE tablet for $20/m that can play on our TV. It is a little more complicated, but saves me $80/m and hassle of calling their terrible customer service. Tethering to my phone is a little slower for my laptop, but honestly, I'm just checking FB, Twitter, and Email. If you can avoid Frontier and Comcast do it. They are clinging to life and hopefully a more reliable and straight forward company steps into the space. Perhaps even a company that values customer retention, knowing customer acquisition is much more expensive than keeping existing customers. Stay salty my friends.

Frontier gave me extra charges that I did not ask for, and explicitly confirmed on the phone that I…read moredid not ask for them. Upon finally 'resolving' it after waiting on hold for an hour, my next bill did not have the issue resolved. Additionally, their website does not work - their chat and call back scheduler simply do not function. Horrible customer service. Incredibly scammy.

Atlas Networks has been such an amazing wifi service provider when we lived in our apartment…read morecomplex. They provide 5G and regular wifi all in one box for just the cost of $39.99 per month. High speed wifi that it was able to hold up to our gaming/streaming needs. When there were any issues with our wifi, I would easily access a call to the Atlas team to inform them. They would either send their team immediately to the site if your building id causing the issue or send a member if it just happens to be your own wifi box acting up. The Atlas team would tend to the problem immediately. If its a problem within the building network, rather than calling constantly for an update, you could just go on their website and in there, there is a part of the site where you can track the status of the problem. They will inform you whether their team is done, still trying to fix the issue, or on their way to the site. I wish they serviced other locations, but they remain only for businesses and for residentials around the Seattle/Burien area. If they expand further to our area, I will definitely change my wifi in a heartbeat.

My internet was down during my grandmothers funeral meaning I was unable to watch it via Zoom…read more Atlas REFUSED to help me and the service technician made fun of me over the phone and said he'd fix my internet when hell froze over. F U Shane.

Random Xfinity equipment showed up at my address that I hadn't ordered. I tried resolving it over…read morethe phone but never received a clear resolution so I opted to come into the store. I was greeted upon entering who put my information into the system and told me I was in queue. It was New Year's Eve so I thought it wouldn't be busy, and I was wrong. A couple other dozen people had the same thought. I would highly recommend making an appointment because people with appointments received priority in the queue. The lady who checked me in would clearly say, "[Insert last name] is ready for their appointment" versus "[Insert last name]?" - I imagine this was partly to let all the rest of us know the person was jumping the queue. I sat there playing on my phone for twenty minutes before being seen. You never know what the person in front of you needs - could be dropping off equipment or could be asking every conceivable question about phones and cell phone plans. Be prepared to wait! The gentleman who helped me was super nice and apologetic. I told him of my weird interactions of late with the call center and he was able to correct it. He even found an erroneous low dollar recurring charge I noticed but thought was something else and removed it. I also appreciated he gave me the resources to handle if a phone center employee gets creepy again. After I was able to talk to the rep I was only there for another ten minutes and off I went!

Stay away. Never touch Xfinity. This company scams the clients, with no morals…read more Once you sign on, you will NOT get the service promised. They will raise the price each year, and once you want to get rid of them, it is a pain. Xfinity will send you all kinds of bills and will not cancel the service until you go to the store, yell at them multiple times. By the way, don't expect to call the client's service to solve any problem. Nobody will help you. Also, their website never works except for paying bills. Funny, isn't it? The only way is to go to the store, wait for 2 hours, and the Xfinity staff will play their dirty games to make you mad and exhausted. Anyway, do NOT have anything to do with Xfinity or Comcast.

I reached out for a quote and Michael got back to me in a prompt and timely manner. Michael…read moreanswered all my questions and we were scheduled for service right away. Michael was very communicative and knowledgeable and answered all my questions about mounting my 85 inch TV and sound bar. He arrived on time and did an excellent job keeping everything clean. Our TV and sound bar are perfectly mounted and centered. I would definitely use Michael again for any audio video related project.

A solid business to work with. My proposed project was a challenge since it involved water pipes…read morebehind the walls and electrical outlets that were not readily accessible. Micheal was the first guy who replied to my project and emphatically said he'd be able to do it. He'll repeatedly say If there's a will there's a way! He's a personable guy and very easy to communicate with, extremely chill. He was able to have my Samsung Tv mounted within several hours. Clean work and reasonably priced, especially considering the complexity of the task. I will do business with him again for future tech installs!