I recently had the pleasure of hiring Pro Movers Joe and Jesse to assist with my move from Park Newport Apartments, and I must say they did an outstanding job. From start to finish, their professionalism, efficiency, and attention to detail were evident, making the entire moving process much smoother and less stressful. First and foremost, Joe and Jesse arrived punctually at the scheduled time, ready to get to work. They were courteous and friendly, which immediately put me at ease. They took the time to understand my specific requirements and preferences for the move, ensuring that everything would be handled with care. The duo demonstrated remarkable expertise and skill in packing and transporting my belongings. They brought along all the necessary equipment and supplies to securely wrap and protect fragile items, furniture, and electronics. Their precision and meticulousness in handling delicate objects were truly commendable, as not a single item suffered any damage during the move. Moreover, Joe and Jesse were highly efficient in their work. They worked diligently, organizing the loading and unloading process seamlessly. They skillfully maneuvered bulky furniture through narrow hallways and tight corners without causing any damage to the walls or floors. Their speed and expertise made the move surprisingly quick, saving me a significant amount of time and effort. Another aspect that impressed me was their professionalism. Joe and Jesse maintained clear communication throughout the entire process, ensuring that I was informed of their progress and any potential issues that arose. They were respectful of my belongings as well as the apartment complex's rules and regulations. They adhered to the designated moving hours, which helped maintain a harmonious environment for all residents. Lastly, their excellent customer service stood out. They were responsive to my questions and concerns, providing helpful advice and suggestions. They went above and beyond to make sure I was satisfied with their services, and their friendly demeanor made the whole experience much more enjoyable. Overall, I couldn't be happier with the exceptional service provided by Pro Movers Joe and Jesse. Their professionalism, efficiency, attention to detail, and outstanding customer service truly set them apart. If you're looking for reliable, skilled, and friendly movers, I highly recommend Joe and Jesse for your next move. They made my move from Park Newport Apartments an absolute breeze, and I'm grateful for their expertise and dedication. read more

We had a huge move this last weekend. 3 bedroom house, and a two car full of stuff. I called Pro Movers after reading such great reviews on Yelp... And I'm so glad I did. From beginning to end, this company and these movers were amazing. I spoke to John for the initial consultation. He talked to me about their company, and why you want to go with a company that is licensed, bonded and insured. Thank you! Also, all of his movers are full time employees who have had background checks and properly trained to handle your belongings. I was sold. Then the day before the move, Jose called me to confirm the move. He walked me through the move day and what to prepare for, and what to expect. I asked about what my hourly charge included, and about any hidden fees. He said they don't work that way. They are straight forward and honest, and that's how they like to do business. And it was. Thank you John and Jose! Very professional and reassuring. The morning of the move, I received a call From Angel, the foreman in charge on the job. Angel went over every aspect of the job, and what i could expect from beginning to end. He also confirmed pricing and no hidden fees. Awesome! Angel, Matt, Max and another mover (I feel bad, I can't remember his name! Great guy!) arrived on time, with smiles on their faces and an eagerness to start. We went over the plan, having to make a drop at a storage facility and then to our house. Then they jumped right in. We were not as prepared as we should have been. We procrastinated on boxing things up, looked like a bomb exploded in the house. But these guys worked over and around our mess (and our 10 month old son!), and didn't miss a beat. THESE GUYS WORKED HARD... AND WORKED FAST. They worked for 5 hours straight, without even asking for a break. After a quick lunch, they dove right back in and finished the job at lightening speed. Not an easy move, but they got it done quick, and got it done right. They were very careful with our house, and with our belongings. More than anything we loved their attitudes and their appreciation of our cost. They know we're paying by the hour, so they really work hard. They earned every penny and then some Thank you guys so much, and good luck to you!! Kevin, Rachel and Jaxon read more

I had an overall fantastic experience with Pro Movers!! The total experience is what needs to be measured. Sure the move is important but what happens before a box is lifted is important and must be evaluated. My experience started when I contacted the company and dealt with Queenie. She was great! About a week away from our move we had to change our date by a day. Queenie made it happen. Then on the day before our move Queenie phoned to re-confirm the times and to make sure of the pricing and payment procedures. It's nice to know that the company had called and asked about any issues or apprehensions we had before the team arrived. We had a great trio of movers in Eli, Gerson, and Frank. A 5-star rating doesn't mean that everything with the move was perfect, because in my situation it wasn't, but what move is? The drivers had a delay before the allotted time, so what did they do, they called me about 45 minutes before the scheduled arrival time and gave a me heads up. You know what? Those things happen. I give 5-stars to the team for being honest and forthright and keeping me in the loop. Eli, Gerson, and Frank were a great crew. I couldn't have requested a better bunch of hardworking professionals. They busted their butts and got the job done. They went above and beyond and made me a happy customer. They worked as a team. There were a few situations were they were having troubles getting some oversized items out of their respective rooms, so what did the pros do? they worked as a team and put their heads together and improvised and got those items out of my old place and into the new home. The only thing I would have done different is to have read Yelp more thoroughly! It wasn't until I was getting ready to write this review that I realized they offered a military discount. So if you fall into that category, and have served our great nation, make sure you let them know beforehand so you can save some money. Pro Movers recognizing military service is another feather in this firms cap! I would utilize Pro Movers again in a heartbeat! And I would recommend them to anyone who is looking to move their belongings. They are a top-notch organization and they deserve your consideration when making a decision on who to entrust with your worldly possessions!! read more

My first move with Pro Movers was great. I told them I was a single mom and really needed a company that was going to make this stressful move easy. I was told I'd get the same rate of $119/hr if I booked two moves with them. So I did that. First move was awesome. I left a great review for the movers. Second move was a nightmare because of the move itself and because I've had to call several times to follow up. Here's my story. The movers first of all arrived late, took about 30'minutes to get started. Didn't come with any packing materials despite me booking the job specifically to get my 220 sq foot studio packed and moved. When the stuff got to my new place, unlike the first movers who I wrote a great review for , these guys took breaks without telling me. I just didn't see either of them for large chunks of time while I unpacked boxes (which they were supposed to be doing but I stepped in because of how long things were taking. When I went to look for them. I saw them on their phones and smoking cigarettes. But this isn't all. When I unpacked fully I realized things were missing. I emailed pro movers to ask them if the movers forgot the items on the truck or left them at my old place. I was told they'd ask. No response or follow up.  I went back to my place and they had left drawers of stuff. So I moved that myself. Then when I unpacked one of my boxes, I saw they put the toilet plunger and toilet cleaning brush in the same box as my facial products and tissues and bathroom mat. I threw away expensive facial products. AND The bathroom mat had fecal matter on it. I called pro movers and was told I'd get some kind of refund and I didn't hear anything. So I called a couple times and finally today was told I'd get $200 refund. My move cost $960 ! In addition to this when I first booked my moves ( I did two ) I was promised the same rate of $119/hr if I booked both in advance. For the second move I had to spend time with pro movers on the phone because the deal agreement wasn't passed on and I was being charged more for the second move. This was not the smooth move I had hoped for and was promised after explaining that I wanted to choose a company that would make this stress free. read more

I can't say enough about how incredible Edwin and Aaron were during our move yesterday. In a world where moving can feel like a chaotic, nerve-wracking mess, these two were an absolute godsend -- professional, skilled, and genuinely kind from start to finish. They showed up ready to work and didn't miss a beat for nearly 8 hours straight. They knew things most movers don't -- like how to properly remove door hinges, and even how to collapse our bed frame (a feature we didn't even know existed) to get it through a tight doorway. It was like watching two masters at work -- patient, deliberate, and always several steps ahead. Now, let me tell you about the moment I knew they were in a league of their own: I forgot to take the eggs out of the fridge before they moved it -- two full cartons. These gentlemen loaded the fridge, transported it in the moving van, unloaded it... and not a single egg broke. I'm not exaggerating. I stood there in total shock -- no photo evidence because I was too stunned -- but I swear on everything holy, not one crack. That's how gentle and careful they were with every single thing in our home. They treated our belongings with care, but they also treated us with kindness. They never asked for anything, not even water. Of course, because I'm a human being and they were working so hard, I offered them water, burgers, Red Bulls, and some root beer to keep them going. But to be clear -- they would've worked through without a complaint. Their work ethic was that strong. They were friendly, respectful, and trustworthy -- and believe me, I say that with full awareness of how rare that can be in this industry. Our last moving experience was a nightmare -- we had someone actually steal from us. So to go from that to Edwin and Aaron was a complete 180. These two didn't just move our stuff -- they restored our faith in what professional service should feel like. We're so grateful for them. Truly. Not just for doing their job, but for going above and beyond in every possible way -- with grace, care, and good energy. If you're lucky enough to have Edwin and Aaron on your moving team, trust me: you're in very good hands. read more

Not even one star. Pro Movers is a Nightmare. These people are criminals. Beware. This business should be shut down.any permits or licenses they have should be revoked. I will submit a complete review in a few days but this is a warning . DO NOT USE PRO MOVERS. I moved 4 blocks . The move started at 11:30 and finished at 5 am. They were holding my entire art collection , Genelec studio monitors, peloton excercise bike on the truck because I would not give them a 40% tip each on a bill that was 400% over the quote. Solomon is a nightmare. When I confronted him about the phone quote he said " oh that's some stupid bitch in the Philippines.". He was throwing B&B leather furniture cushions unprotected off the truck onto the side walk. They all disappeared at 4 in the afternoon to slow down the work and add overtime. It was the worst most stressful experience of my life. They damaged so many things like fine art, computer monitor, VR goggles, They destroyed two dressers. At 5am they would not take my bed upstairs . I was screaming at Solomon the lead con artist that the job was not completed . They forged my signature on a contract that said I agreed to the final number . I threaten to call the police . I walked to see what they were holding on the truck to extort me. The owners are Russians and they are real con artists. The moment they have your property on the truck they have all the leverage . They will try every trick in the book. I could never get an update on where the quote was at. Solomon kept trying to get me to give him $1,000.00 for the tip and he would dispense the money. He was trying to screw the other labor. They drove off with a $7000 massage chair . I had to pay them an additional $1000 over the quote . The next day one mover and his girl friend who they outsourced brought it back in a pick up truck. They wouldn't take it off the truck unless I signed a waiver against all property damages and an additional balance which somehow jumped from $1600 to almost $ 5000. I loathe these people . Chase Bank is involved is the dispute. I am going to start legal action. read more

I hired Pro Movers for my recent relocation, and unfortunately, the experience was disappointing from start to finish. One of the biggest issues was the constant fluctuation in pricing. The original estimate I received changed multiple times, and each separate team that showed up -- from the packers to the unloaders -- presented new or extended charges that were never clearly explained in advance. This lack of transparency created unnecessary stress during an already difficult process. Jose and Bruce , had a positive attitude and good work ethic.Jose, was one of the workers who helped load my furniture and helped improve the situation, however, the condition of my furniture after the move was also unacceptable. My dresser, which I had purchased brand new from Mathis Home just last summer, was chipped. This shows a lack of care in handling, which is something I had hoped to avoid by hiring professionals. Before the unloading even began, the crew handed me a handwritten note on a scratch piece of paper requesting an additional 20% tip, ranging from $330 to $450. This felt highly unprofessional and inappropriate, especially considering the service had not yet been completed. It gave the impression of being pressured or cornered into paying extra before any work was even done. The unloading team itself was another serious concern. One mover in particular, an older man, behaved aggressively -- cussing loudly, slapping my furniture in frustration at his coworker, and creating a very uncomfortable and tense environment right in front of me. This is not the kind of behavior anyone should be subjected to in their own home. While a few individuals tried to be helpful, the overall experience with Pro Movers fell far short of expectations. I hope management takes these issues seriously and addresses them to improve customer service, price consistency, and staff professionalism moving forward. read more

I recently had the pleasure of working with Promovers for my move. I cannot express enough how satisfied I am with their services. From start with Davin Diaz, who answered my online injury within 15 minutes to the day of my move with Alex and Ali! They exceeded my expectations in every way possible. First and foremost, the team at Promovers was incredibly professional and courteous. They were prompt in their communication, always keeping me in the loop with updates and ensuring that all my questions were answered. Their attention to detail and personalized approach made me feel valued as a customer. On the day of the move, Alex and Ali texted me to let me know they were on the way. The team arrived right on time and wasted no time getting to work. They were efficient, organized, and handled all of my belongings with the utmost care. I was particularly impressed with their packing skills - everything was wrapped securely and arrived at my storage facility and then finally at my home in perfect condition. What truly sets Promovers apart is their commitment to customer satisfaction. They went above and beyond to ensure that I was happy with every aspect of the move. They even helped me with furniture placement and offered valuable suggestions on how to optimize the space in my new home. In addition to their exceptional service, Promovers also offered competitive pricing. I did my research and found that their rates were very reasonable compared to other moving companies. The value I received for the price I paid was truly remarkable. Overall, I cannot recommend Promovers enough. They are a top-notch moving company that truly cares about their customers. If you're looking for a stress-free and seamless moving experience, look no further than Promovers. I guarantee you won't be disappointed. Thank you Davin, Alex and Ali!!! read more

I moved on a wednesday, hired 3 movers ( Ross, Ryan, Jerry) - Went from Tustin to Laguna Hills. Pros : 1. Setting the appointment : Excellent. I called about 5 days before the move, had no problem getting my desired slot. I asked a lot of questions because my previous moving experience was a nightmare. He not only answered all my questions but gained my trust (I asked about supplies I needed to buy and he told me I didn't need them). There was a follow up call I received 1 day before to confirm my reservation. Nice. 2. Punctuality & communication: Excellent. I received a call from the driver 15 minutes before to give me a heads up. When they arrived they were really friendly and did a walk through of what I had and asked for any special instructions. 3. Friendliness and courtesy: Excellent I had my own friends and family come to help. They were polite to not just me but the whole group that was with me. If they saw me doing struggling to carry something, they would offer to help right away. 4. Speed and hard work: Excellent. These guys really worked hard. I'm an avid reader and I had over 30 boxes of books, all major appliances (i.e. fridge, washer dryer etc + I have 2 young kids with a lot of junk) Ross, Ryan and Jerry worked fast and smart to get things going. 5. Price, The end bill was really reasonable. I got an excellent rate @ $79 for 3 guys, pads, 3 desired items shrink wrapped and big truck. + 30 one time fee for fuel. Side note: So this company does charge double drive time. If they got rid of that policy, they would be perfect. haha. I'm not docking them down for that, that's what some companies do and some companies don't. They do communicate this in the beginning. In Summary, these guys were really excellent and my whole family was thoroughly impressed. read more

I moved from my apartment to a storage unit yesterday because I am in between apartment leases ending and beginning. Staying with a friend for two weeks until I can move in, so I was extremely stressed about moving and putting things into storage and how to go about it. I found Pro Movers on Yelp and was impressed by the great reviews. Called about a week ahead of time and easily was scheduled in for a move set for 9am - 10am Sunday morning. Got a call around 8:30 am that they'd be there around 10 am. Angel and Corey showed up early, at 9:20 am (YAY!) and immediately asked me where they wanted me to have them park the truck, and began going over what needed to be moved. It was only one bedroom worth of furniture and they began immediately. They were done in about an hour loading the truck, and then followed me to my storage unit which I told them was about an 8' x 10' that I'd be setting up once we got there. HERE IS THE BEST PART! Not only were none of my belongings damaged in this quick and easy move, but when we got to the storage unit Angel let me know that everything would easily fit in a 5' x 10' stacked up and that I could save money by getting a smaller unit. These two guys were fast, friendly, and saved me money in the process which they didn't have to do with their advice. I am definitely using this company again in two weeks when I have to move again, simply because of how easy and fast they made everything. Moving is difficult and if you can pre-pack everything ahead of time and have movers move the heavy bulky stuff it really relieves any and all headaches associated. Also, always remember to pay in cash if you can AND TIP THEM! These two guys especially worked their butts off and all movers really make their money off of tips. Angel and Corey deserved it! read more

I am so glad that I recorded the conversation. I have live recordings. If you don't want your things missing do not hire this company. I did not check out the reviews before I hired them I'm glad I'm reading so many now. if you read more of the reviews they are thieves and Bullies. 8/10/20my emails are being ignored I still have not received an invoice for my move or any partial refund. Payden and Denis are the shadiest Movers I have ever met . These two men can not be trusted Denis completely overcharged and lied to us they stole so many items from us These two men showed up at my house the following day unexpected Denis just walked in my house without even knocking my sister was there with me and that was extremely scary and frightening to us. I felt like we had to be nice out of fear I have also read complaints that the police have been called on these two several times during different peoples moves. Denis has a M tattoo on his left hand ring ring finger . They wanted more work and just showed up without even calling. Denis is the one I don't trust the most !Denis alstried to charge me for a hoisting fee on a piano (I don't even own a piano) I sent an email requesting to talk to the owners and a partial refund and never heard from the owners Karl Who works for Costa Mesa moving, was working temporarily at pro movers that was the only reason I went with this company. Costa Mesa moving company is the best. If Denis or Payden ever come near me again I will call the police immediately. These two men cannot be trusted Denis mention that he's trying to open his own moving company. Watch out for this guy. They are extremely shady people read more

I recently had the pleasure of working with Joe, Donovan, and Carlos from Pro Movers and I must say that I am beyond impressed with their exceptional services. From start to finish, they provided me with the utmost care, professionalism, and attention to detail. Firstly, Joe, Donovan, and Carlos arrived on time, well-prepared, and ready to work. They were courteous and respectful throughout the entire moving process, always handling my belongings with great care and precision. They even took the time to wrap delicate items in protective materials to ensure their safe transport. Their teamwork and coordination were truly impressive. They communicated effectively with each other to ensure that everything was packed and moved efficiently and effectively. I was amazed at how quickly they were able to move my entire household with such precision and ease. Joe, Donovan, and Carlos were also incredibly friendly and easy to work with. They went above and beyond to make sure that all of my moving needs were met and that I was completely satisfied with their services. Their positive attitudes and willingness to help made the moving process much less stressful for me. Overall, I cannot recommend this moving company and its exceptional team of employees enough. Joe, Donovan, and Carlos on truck 18 are true professionals who take great pride in their work, and it shows in everything they do. I will request them personally for every move I have in the future! If you're looking for a reliable, efficient, and friendly moving company, look no further than these amazing individuals. Thank you for making my move a success! read more

First off, I want to give a special shoutout to our movers, Carlos N. and Saul. They went above and beyond to transport our furniture and belongings from our old apartment in Fullerton to our new place in Anaheim. They took great care with the items and worked like a well-oiled machine. There were a number of challenges to the move, and they dealt with all the difficulties very well: - at the old place, they had to go down one flight of stairs then immediately back up another flight of stairs to get from the apartment to the street; - at the new place, they had another set of stairs to go up to get from the street to the apartment; - there were a lot of small and heavy boxes, since we have a lot of books, records, and other junk we've acquired; and - the heat was not playing! It was hotter than a MoFu outside! Carlos N. and Saul did a great job dealing with all these challenges. They put all the smaller boxes into cardboard wardrobes to make for an easier move. They also used shrink wrap and/or blankets to wrap and protect the larger items and the TVs. They even helped move a few pieces of furniture out to the curb for a pickup crew that were coming later. It would have been impossible for me to move all this by myself while my roommate was at work, and there's no way we would have been able to do this as quickly and efficiently. I would highly recommend Pro Movers and especially Carlos N. and Saul! P.S. I also want to add that Diego was my initial point of contact. I had to reschedule the moving date from Sunday to Tuesday and it was a drama-free process. Thanks! read more

I had written a great review for this company the first time I used them and unfortunately when I used them again, things did NOT go well. Originally they had moved all our belongings into storage while we searched to buy a house. We used them again when we finally purchased and all they did was move it into the garage. Not only did it take them the same amount of time from moving from a two story house and wrapping everything, but literally had to move it 4 feet into our garage from the truck and unwrap nothing. Should have been way less time and couldn't even fit everything into the truck. Their explanation was it was a smaller truck. You knew what you used the 4 months prior and put into storage..why would you bring a smaller truck. Well here comes the kicker......you know that insurance they try to sell you and 95% of people decline....yea well there's a reason. When we finally unwrapped our stuff our 4 month old 75 inch tv was completely destroyed and damage to one of our dressers. Guess who's not responsible.. the moving company!!!!!! Insane to spend all that money and they send inexperienced or careless movers who can destroy your stuff and just walk away with no care in the world. You have to pay time and half for their guys to eat lunch in their truck while driving to your move-in location, but hey if they drop your stuff off the truck, don't look at them for anything. Their offer was offensive and zero responsibility was taken. The price they charge is absurd for the lack of quality and care of moving your belongings. Hire elsewhere. read more

Pro Movers are an exceptional company! We had the pleasure of doing business with them not just once but twice. My husband and I are both handicapped and not strong enough to pack up and move after 20 years. Pro Movers stepped in and very cheerfully finished the job for us. Half the house was packed the other, not so much. But, that didn't bother them, they hustled and packed and packed very carefully all the while being friendly and very helpful. When they came back the second time it was to finish the house, 1 closet and the garage. They helped us decide what to throw away but what impressed me the most was the fact that they packed up the trash for us in boxes and took it all to the curb. then it was off to the storage unit, while there I realized that we had left the BBQ on the deck back at the house and asked them if they could go back to the house and get the BBQ off of the deck and put it out in the trash, they did. Those guys were so nice and professional and patient. I forgot to mention on the first move when we got to the apartment, they laid down floor covering on the carpet to protect it. That was great, in fact we still have it down because we are constantly going back and forth from the garage to the apt. We have a lot of stuff. I hope it comes off easy. Overall Pro Movers is a very professional company. from packing clothes, furniture, and fragiles. They are very careful with it all. Lots of padding in the dishes and blankets on the furniture. They are the Best of the Best!! Forget the rest. read more

Elijah and Bernabe were so incredibly professional and accommodating in assisting my former roommate's move-out process into their new space. My roommate had a last-minute scheduling change with their new landlord that required them to pick up their new apartment keys at the same time as their move-out appointment. So I ended up coordinating with my roommate, Elijah, and Barnabe to get my roommate's belongings successfully moved out.  Elijah and Bernabe made the entire process so easy, enjoyable, and fun. I was amazed that it took them only 30 minutes to move everything out to the truck successfully. My former roommate has an extensive vinyl record collection that they handled with the utmost care. Elijah and Bernabe were also so sweet and kind in accommodating my roommate's last-minute requests to pack loose items, and they even wrapped the hell out of my roommate's new mattress to protect it during the move. They also arrived early than expected. I will absolutely recommend Pro Movers to anyone I know who needs moving services in the future. As a matter of fact, I have potential new roommates moving in soon, and I intend on booking Elijah and Barnabe to help with their move. And when I move out soon, I'll definitely be giving Elijah and Bernabe a call. If Elijah and Bernabe assist you with your move, you absolutely need to tip them at least 50%. Their work ethic, skill set, and professionalism warrant more than that, but a 50% tip is the bare minimum they deserve. read more

Moving is a cumbersome undertaking, especially if after 18 years. Moving is a cumbersome undertaking, especially if moving multiple locations into one. Combine the two and you begin to understand the move(s) this review is about and the reason for it. I did extensive research on moving companies because I had to move from one end of Irvine to the other, meanwhile coordinating a similar move from San Diego, as well. Upon calling and speaking to John, I was impressed by the professionalism and the straight answers I received. So, on a Tuesday, Dennis, Ivy, and Andrew came out and were simply great. Everything was done as explained and in the time and budget quoted. That was the Irvine-Irvine move and impressed me enough to call John back to schedule the San Diego-Irvine move. The following Sunday, Jorge and UC came out to San Diego. Again, utmost professionalism and work ethic consistent with the first move. They even went above and beyond to mount my TV. I may not have moved in 18 years, but I could say this is extraordinary and not the norm in the moving business. As I said, I did my research, so I read and heard the stories and other moving experiences. Each time, received a courtesy call the day before as a reminder, and the day of to provide arrival time. They were all polite, courteous, and hard working. Re-emphasized kudos to Dennis, Ivy, Andrew, Jorge, and UC... and John for sending them my way. Definitely Recommend ProMovers. Thank you Guys. read more

I agree with others here, the first interaction with this company was when Joe walked into my home telling me that he works on commissions and expects a 30-40% commission. This was before discussing what needs to be done, as the day progressed he reminded me at least 6 more times. this was the first but not last issue, that insisted that they needed to make 2 trips because the truck was too full to take 3 additional items but there were over 6 feet left in the back of the truck. A ploy to charge time and a half of the regular rate. When they arrived with the second load Joe told my wife that he had another appointment so they just dumped everything in the garage instead of moving it to where they were asked. I hired 3 movers because I was told that my move should take 4 hours with 3 movers but I was charged for 8.5 hours. Again Joe said I needed to sign the bill and asked again how much of a tip was I going to give him? I called the office a few days later and asked if they could have someone else come to my home and finish the job but they never called back as they said they would. But again it gets better I spoke with John the owner and he also told me that he would refund part of my money and make it right, it's now been 2 weeks, no refund, no callback. I told him that I would post a negative review if he did not, he asked me not to because they were hurting his business. Unfortunitially this company does not know what customer service means. read more

They say, third time is a charm, and now I know why. This was our third move in three years, so I decided to do some more research when going with a moving company. Luckily I came across Pro Movers. Booked about a week in advance, got a reminder the day before via a call and the morning of the move. Dave, Neziah, and Peydon arrive, marking the beginning of a swift seamless move. Dave promised me that it would be nothing short of quick, no hiccups, and in his words, "we're gonna Ace this move for you." He wasn't kidding. Right from the get go, the guys covered each exit with pads protecting them from possible damage. They wrapped each and every single piece of furniture the way each one is supposed to be wrapped whether it was shrink wrapping or pad wrapped. Their methods of bringing really heavy stuff down the stairs, not to mention going up was precise. They're literally experts on step taking while carrying bulky items, using their dolly to help take off the load. If you haven't figured it out by now, washers and dryers brought up or down stairs simply by hand isn't exactly a smooth procedure. These guys made it look like a walk in the park. They even took care to cover up the floor at our new place to avoid scratching or damaging the wood, as seen in the pics. We won't be moving for quite a long time, but if anybody we know does, we're definitely going to be recommending Pro Movers! read more